Refined Home Services

Charles Ferraro

2024-02

I hired Gino and team to redo two of my old decks. Yes, I originally posted a good review right after they finished and I normally would just leave it be despite the quality of Refined’s work completely failing the test of time. But the level of aggravation, harassment, and deviousness that I have experienced from Gino is beyond comparison, and trust me, I’ve dealt with some real bad contractors.While I can forgive (and did) the fact that when we originally did the first deck, they took forever to do it, lots of stops and starts, jagged nail lines, didn’t finish a stain as promised (until I foolishly paid them to finish the second deck, many months later) the part that forced me to rewrite this review is how badly the work held up and how Gino decided to manage the situation.I sent Gino pictures of leaks underneath these decks a month ago, and I gave him the benefit of the doubt that surely these brand new decks couldn’t already be leaking. I first called my window guy and he came and said no way this is a really bad deck job and showed me all the holes, I was aghast. I told gino and he said he would “look at his old photos” and get back to me the next day and send someone by. That of course never happened and it was only After calling multiple days in a row (and being ignored at first) and telling him that I found another leak that he offered to address it.But when I called the office to finally get someone to schedule, they changed their tune and said that they had pictures that showed how flawless their work was and that if I used a different contractor to fix their mess that that would void my warranty on their work. They were already covering their tracks.This really bothered me because they knew I spent the last few weeks having to hire multiple other people to figure out the source of the leaks, when gino and co obviously knew all along they were to blame. Rather than take any responsibility or just offer to come out right away and fix it,they play the victim card and say their work is flawless, as if the water gushing down on my floor is borne out of my imagination.My opinion is that his game is just to sign up as many new customers and do as many jobs as possible, with no care for quality or maintenance, and be as difficult as possible to reach and fix issues , so that you give up and use someone else and “void the warranty”.But I’ll leave you the pictures and you can decide yourself. Did I destroy my own decks and create all these holes so that I would allow buckets of water to come through and then deviously blame the poor victim Gino? Or did Refined just do a bad job and become increasingly difficult to own up to it. They’ll probably reply and say they offered to come address it. But that was only weeks later and after many leaks and not being able to reach anyone with any sense of urgency or accountability.So what would you have done? Wait for gino for weeks while water is dripping ? Or get someone else to fix it ? And if the people who come fix it show you how bad of a job they did, would you really want Gino anywhere near your house again?I’ll let the pictures speak for themselves. I honestly wish I had never heard of this company and just used someone else. In the end , it’s my own fault for trusting Gino. But don’t make the same mistake that I did…

Carli Hughes

2024-04

Eric and his team did a great job! They showed up and got the job done fast! I didn’t realize how easy it would be to get a new roof!

Andrea Riggillo

2023-10

I am very pleased I chose Refined Roofing and cannot believe the job was done in a day. Ricky the project manager was knowledgeable professional and friendly. The crew was respectful of my property and as you can see did an excellent job! I highly recommend Refined Roofing.

Dave Adams

2023-12

I wanted to send out this review for anyone that's considering having their roof done. Whether it's a simple modification or a complete roof, as in my case, this crew is absolutely amazing!!From Gino, to Rick and of course Karen, to the most professional crew I've had the pleasure of dealing with, you will be amazed at the workmanship and effort put forth by all. These guys were here at 7am and stayed until 5:30 two days in a row. They had to completely rebuild my roof from the rafters up and would not and did not stray from their concern for our safety and the longevity of the roof. They are awesome and would not hesitate to recommend them to anyone. The pricing was below my expectations and the work ethic was way above my expectations.YOU GUYS ROCK AND THANKS SO MUCH FOR ALL YOUR EFFORTS!!!

Phil Nickola

2024-04

Had Refined Roofing come out to repair some minor shingle damage / missing shingles. Eric the Refined Roofing Tech was professional and on time. He answered some questions I had and I could not be happier with The cost repair. Very fair and very professional I highly recommend using Refined

Brian Scanlon

2023-11

I would highly recommend Refined Home Services for roofing work. Requesting a quote was easy online and they were very responsive. Dave was a pleasure to work with, from the initial quote to quickly responding to questions along the way. Karen was very communicative with scheduling and details. The work was scheduled less than 2 weeks out. The team arrived on that day first thing in the AM, right at the designated time, worked hard and efficiently all day and ended right at the time they told me at the end of the day. They did an outstanding job protecting landscaping and outdoor furniture. Their clean-up was impeccable - no trace of a nail or any debris - even cleaner than when they began as they went out of their way to blow leaves from around the house and out of the driveway! It looks fantastic (they also excellently replaced several skylights) and, more importantly, I'm confident the sealing details were done to ensure the house and garage are protected for many years to come. I'll definitely be in touch when the time comes to redo the siding!Services: Skylight repair, Roof repair, Roof installation

Cathy F

2024-04

We had a good experience with Refined Roofing. They arrived to planned schedule, took extra time ensuring the yard and house surroundings were clear of debris (we have small dogs) and were responsive to all questions.

Richard Hewson

2023-10

We had refined home services build our deck and we couldn’t be happier! They did a quality job from start to finish. Keeping the job site clean the whole time, being in the trades myself I am very picky and meticulous with other peoples work. But I couldn’t find one thing to complain about. I highly suggest them for any of your home projects.

David McQuillan

2023-11

We recently replaced our Farmers Porch roof with new metal roof.Looks Great along with workmanship and attention to detail.I would highly recommend Refined Home Service for your roof replacement project.Service: Roof installation

Eli Landry

2023-10

Best company ever! I contacted refined to replace my roof and build a deck at my house they came right out, got me an estimate the next day and completed the work on time and as promised. Clean up was done throughout the entirety of the project, no nails, no damage, great communication! we are very happy with the service we received, and will be contacting them again in the spring to do the windows and siding!

Mark Prevost

2021-05

These guys are roofing rock stars. I had a roof that was starting to fail on the north side. They were completely sensitive to my situation. The job was scheduled quickly. They completely replaced/installed the new roof in a single day and left the yard looking like they'd never been there. The roof looks great. The price was very fair. The whole experience was fantastic. I would enthusiastically recommend Refined Roofing!Services: Roof repair, Roof installation

E C

2023-09

First: Top notch quality. The team was done in a day and completed all work as agreed upon, and the roof looks wonderful.Second: Super professional. Very communicative every step of the way and made the process seamless for us.Third: Great value. They weren’t the cheapest quote, but the cheap companies were clearly not professional or responsive. However, we did also get higher (thousands of $ higher) quotes from comparable companies that were clearly ripoffs. We had companies come back trying to match refined’s price - which felt very “icky”.That’s why we went with refined home services - great quality, highly professional, and fairly priced. All hard qualities to come by these days.Thanks for the new roof!Services: Roof repair, Roof installation, Attic venting installation, Roof damage repair

Bruce Siemering

2023-10

I had Refined Roofing repair a rotted roof on a porch of a two family home along with a repair of a rotted beam. First of all they have some answer the phone which is a huge plus. I made an appointment for an estimate and they showed up on time as promised. The beam repair was not straight forward and we could not tell what need to be done until it got pulled apart but we discussed options. In a couple of days I received a quote and they showed up on time with a crew and stayed until dark until everything was finished. I came back in the morning expecting to check on the progress but it was complete. The price was not the least expensive but the speed and reliability was worth the extra money. So many times I have had contractors not show up to quote or never provide a quote. I will definitely use again.

Sandra Peacock

2023-05

We engaged Refined Roofing to replace our aged roof on our house in Newburyport. We worked with Lucas and he was great at customer service and setting expectations. All went well up until the actual job was started and performed. Refined Roofing farms out the job to a third-party vendor with few english speaking members. The leader of the on-site vendor had trouble understanding us or our requests/concerns. Without english speaking staff on site you will have trouble communicating with the install team. The job was simple - Remove two skylights and replace with framing and sheathing. And then re-roof The vendor used the wrong size plywood (1/2" rather than 5/8") and the vendor totally botched the interior framing. Both needed to be re-done. Which means that the roof needed to be torn back to replace the sheathing. Less than ideal and create so much stress and quality concerns for us. We hired a contractor to repair the framing and inspect the roof. An additional cost that makes us wish we went with a more reputable roofing company.Service: Roof installation

Bobby Koutelis

2023-07

Refined Roofing was able to replace my entire roof in one day. They also stripped and resided my house in less than four days... These guys were on time, on budget, and the results were fantastic. I would highly recommend them for your roofing or siding projects.

Ron Record

2023-09

Second roof with Refined, nice roof no issues. Price was competitive, service was above average. Easy to deal with, and no surprises. Will definitely use them again and refer them to friends and family.Services: Skylight installation, Roof installation

Stephen OKeefe

2023-05

The whole process from initial contact to final cleanup went smoothly. They got back to me right away, showed up on time for site visit, and provided a detailed written estimate. They showed up when scheduled, got the job done in one day, no problems, roof looks great. Did a great job cleaning up. I will definitely use them again.

Cynthia DiFruscia

2023-05

PROFESSIONAL!! QUALITY!! There is nothing better than a business that stands by their word! Gino made this whole experience seamless. We needed our roof replaced and a skylight removed. Crew showed up at 7:15am and diligently worked until 6:15 pm. Crew was hardworking and knowledgeable. My yard was put back together and cleaned up like it never happened. They did several passes with magnetic roller for nails and several visual passes. They went a step further and Chris came back next day to attend to a chimney related issue that he said he could fix - again kept their word. I give credit where credit is due and Refined Roofing came through. Thank you Refined Roofing!! I will certainly recommend you!!

John Dawson

2023-08

Very responsive and great followup from the office and from sales/ operations. Roof replacement Job completed on time with thorough cleanup. Would be my first choice in the future.

Peter Duriga

2022-05

Summary: The team at Refined Roofing were upfront, professional, transparent, and showed a dedication to delivering a quality product. I would highly recommend the again.Background: We had a roll roof that was in need of repair (see pic). Due to the pitch of the of the roof the best solution was to put in a rubber roof. The team was able to haul a single 6 mm sheet of rubber material up onto the roof. They set down some extra insulation and then covered the roof with the rubber membraned (see after pic). In addition we had a small shed roof that required re-shingling again the team was professional. They removed hauled away the old roof and installed the new roof. The one item that showed the attention to detail was that after the job was completed they surveyed the surrounding area to ensure there were no stray nails on the ground. This seems like a simple task but I am surprised how many contractors forget this little item. Refined Roofing would be well worth a call if you are looking for a roof.Services: Installation, Roof repair

Donna P

2022-05

This company has top notch customer service from the initial conversation with Katie for scheduling a bid to each and every promptly returned call from the job supervisor during the job. We've had many roofs done over the years & have never had such a hard working, prompt, clean, knowledgeable, friendly crew. They paid attention to detail, cleaned up the area at the end of each very long day, covered all the landscaping close to the house with tarps, and left the area very clean at the end of the job. They really take pride in their work. My husband is very picky with any contractor working on our home and was very impressed! I would highly recommend this company to friends & family and wouldn't hesitate to use them again on another roofing job.Services: Roof inspection, Roof repair, Roof installation

Pat McGuane

2023-09

I am the President of a small condo association which has 2 buildings and 10 units. Refined were able to complete these roofs in 5 days. They worked fast, cleaned the area each day and I think did a great job! After the job was done, we had a small complaint and they were very willing to fix the problem to our satisfaction. Highly recommend!Service: Roof installation

Shannon W.

2020-05

We were very impressed with Refined Roofing. One of the deciding factors to go with Refined Roofing was the quality of the shingles they provide. Our other quotes, in our opinion, used a lower quality shingle which two of the houses we owned had previous issues with so we were looking for a better quality shingle. The Refined Roofing representative genuinely cared about what the company was putting on the roof to ensure the quality of their job. They did an outstanding job with the install. They took extra care to pickup the materials and nails, even having a few additional workers review the ground after pickup was completed. Our roof looks amazing. The refined roofing representative suggested changing the color of the drip edge to match the shingles and it looks top-notch. We also want to mention the outstanding customer service. Our questions were answered immediately, including after the install and payment while we were completing the questions for the warranty. We highly recommend Refined Roofing - the quality of the work and materials, the excellent customer service, and the workers being safe and responsible during these times.

george christo

2024-04

Eric was able to quickly identify the roofing problems and provided excellent quality and service

jerry temple

2023-05

From the very start everything went great. Matt set up a time to see the project, gave me an estimate, and scheduled the job within days.The crew arrived at 7:30am and by 6:00pm the project was complete and everything was cleaned up.The whole experience was 100% customer focused. It was a pleasure dealing with Matt, Chris and Eric. Whoever does the hiring for you deserves a pat on the back. All are excellent ambassadors.Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation

Rob S

2021-05

I recently had my aging and leaking roof replaced by Refined Roofing. From the initial meeting to job completion, Gino and his team were friendly, professional, and fast. The work was completed in just one day (plus an hour or so on a following day to replace my gutters).I had a competing quote from another company that was a few hundred dollars more. We selected Refined Roofing not because of price, but strictly based on their professionalism and attitude. I highly recommend Refined Roofing.

Lawrence Fariole

2023-05

Unbelievable work and customer service!!!!!! First off I would like to thank Dave for being so professional and taking the time out to answer whatever questions we needed . I just had a new roof installed Saturday and I can't say enough about the price and how good of a job was complete...They came right on time as expected and finish in a timely manner ....If anyone who is reading this and needs a new roof installed ! Do yourself a favor and hire refined roofing ! Thanx again guys!

Sharon Terry-Yacovone

2023-05

We had our old, deteriorated Masonite siding removed and replaced with vinyl siding. There was also an area of wind damage to the roof that was repaired. Dave Bucklin was very responsive to our needs and anxieties and went above and beyond to accommodate our needs. The CertainTeed Monogram siding looks beautiful and the color is just what I wanted. The entire team was helpful at every stage. We are thrilled with the results!Service: Roof repair for storm & wind damage

Matt P.

2018-05

Our 7 year old roof was unfortunately installed poorly and we were losing shingles in the wind. When I called Gino, he came right out to assess what was going on. He made a quick repair to patch things together temporarily. After losing more shingles Gino came out days after I told him we were ready to replace the roof. The crew showed up bright and early and worked diligently to remove and replace our roof. The new roof looks great and they did a great job cleaning up! You can't even tell they were here. Very happy with a job well done and no longer worried about the workmanship of our roof. On top of that, we got a good price for a great shingle. We highly recommend Refined Roofing! We'll be calling them again to put gutters on the house.

Jeff M

2024-01

From estimate to the completion of job all was handled professionally. They answered questions and were helpful with educating us on things we didn't understand.