4.8 (1232)
359 NJ-35, Cliffwood, NJ 07721
(732) 719-3079
quality1stbasementsystems.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Nicole Pultro
2024-04
The knowledge & professionalism Anthony had made us feel very comfortable selecting their company! We've been dealing with water in our basement for years and finally found a one stop shop and didnt feel like we were being taken advantage of. After signing the contract with Anthony. Mario and his crew showed up a few days later and knocked out the whole project in ONE DAY... they showed up before 9am and left by 9pm. They cleaned up after themselves and it didn't even look like I just had 5 workers at my house all day. It was top notch service & worth every penny!Sales process:Anthony was very professional, personable and quick to respond to any other questions we had after he left. He made us feel comfortable. Which some other companies we had come over for estimates ,we honestly wanted to close the door as soon as we opened it.Installation crew:Mario and his crew knocked out our waterproofing in one day even though we were given a 2 day window. I was incredibly impressed with Mario and his crew! Beyond cautious of our home and treated it with respect the whole job through.The clean up process:Like I never had work done in my house! They went to the extreme of sweeping my unfinished basement and scrubbing my foyer floor back to its original state. It was such a refreshing experience.
Rav Al
2024-04
I was impressed with Quality 1st's professionalism and efficient work. They came on time and finished up repairing the sidewalk in front of my home in about 2.5 hours. The work was very clean. Ramon and his partner were excellent and I would highly recommend them.
Michael Heil
2023-11
Working with the Quality 1st team has been great. We already had experience with Quality 1st when they installed a Sump Pump and Dehumidifier Basement System for us a few years ago. We recently decided to add a new gutter system to provide additional protection (the “Gutter Shutter”). Justin helped us decide which gutter system was best for us. Carlos and Noah handled the installation and they were professional and very responsive to our requests. We own a restored house that is not always the easiest to navigate. They were fantastic to work with and we can’t be more pleased with the outcome of the project. I highly recommend Quality 1st.Services: Installation, Basement waterproofing
Valerie Anne Salaris
2024-03
We had our basement done through QF because we wanted peace of mind when it comes to our basement especially because we like to travel a lot. We are new homeowners and we live in Nutley. They sent us a packet before Alex came to give us a quote before 2/6. I think that was very impressive! Alex was very well prepared with videos, instructions, presentations of what will be done, prices, etc, everything! He presented everything to us and answered all of our questions. As a first time homebuyer, we had many questions and wow, Alex responded to all of it with so much grace and knowledge. We enjoyed having him and we learned something new from him, for sure. It didn’t feel like it was a sales conversation but more of an awareness of what could happen to our basement. Alex explained to us from how water gets in the basement and explained all the details of their services and products. He is a great teacher! On the day of project which is my birthday (2/6), Danielle M & Sal R, gave us a breakdown of what they will work on, contacted Alex with what needs to be done, made some adjustments and worked it out perfectly! Everyone was aligned with what needs to be done and everything was informed to us. I like the level of transparency and we definitely felt we were heard. They’re professional, kind and very considerate. We had many questions and all were answered by them. They were also very appreciative of our concerns and gave us a recap of our sump pump. Definitely a great experience with this company and we will refer them to some of our friends and family. Thank you so much QFB! We are happy customers!
Patrick Golub
2024-04
We couldn't be more thrilled with how our basement turned out! Quality 1st turned our ugly, damp basement into a completely dry, usable space that we will be spending lots of time in for years to come. It seriously feels just like any other room in the house now (closest thing to finishing a basement in my opinion). I have full confidence the technology they installed will permanently keep water/moisture away from our foundation where the main problems for most basements are (at the bottom where the walls meet the slab). Our sales/point person, John (great guy) was just so helpful and patient with all of our questions (and at all hours of the day!). There was never any pressure to purchase anything, but the information was compelling on its own. He's seen thousands of basements (and every imaginable situation) and was easily able to answer all of our questions. Our forman for the job, Wilver (and his crew), were friendly and respectful of our home at every step of the process. They were also extremely patient and took the time to answer all our questions, and really listened and acted upon our vision for the project in real time. Afterwards, they really took the extra steps to clean all of the areas they covered (although they proactively took steps to minimize dust and cover larger items during the job). You can really tell they love their job and take pride in their work. They even surprised us with some additional ascetic touches (border rounds at the wall edges) that took extra time and made a big difference at no extra cost. That's another plus: no matter what issues they run into, the previously agreed upon cost stated in the contract does not change. Even if they run into a giant boulder that they have to drill through there are no additional costs added! Overall, I highly recommend Quality 1st Basement systems, especially if you've tried other waterproofing systems and are still having water issues (like a lot of folks I know). It's definitely not cheap, but the piece of mind knowing that you'll have a lifetime guarantee (that will even transfer to new homeowners) is priceless in my opinion. A big five stars for sure!
Anthony Fiorica
2024-04
One of the Greatest Investments Everfor your Home!Quality 1st Basement Systems provides reassurance on all your basement andcrawlspace needs. After a couple of years, We just recently had our systems serviced by your Professional Service Techs like Andrew, A+ Highly recommend
Danielle Reilly
2024-04
Wonderful experience with Quality 1st.My experience with Quality 1st was something you usually don't get with most companies in any industry. When they came over to look at my basement issue and give me a quote, they didn't push big budget projects on me or try to scare me into paying for something more than what was actually needed. In fact, it was the opposite. They actually offered me solutions that my husband and I could do on our own first! FOR FREE. They told us what materials we needed, what we needed to do to stop/catch the water, and if we had any questions, we could simply reach out and they would give us direction. If that worked, then we wouldn't need their services and they'd be happy about that. I was shocked and SO appreciative, because it did work! And we didn't need their services. They saves us thousands of dollars. I am beyond grateful for their integrity.I would highly recommend Quality 1st for anyone who is looking for an honest company's help. I believe they also price match.
Alicia Rivera
2023-12
We are so very pleased with our new basement. The process from the start with their system specialist Laszlo to the finish with their Project Forman Mario & his crew was so simple. The job took 2 days, Mario & his crew arrived on time both days, and at the end of the job they left everything clean, you were not able to tell they just had demolished the floor the day before.My family and I hardly went to the basement, we only went down to do laundry. 2yrs ago our basement got flooded, although we had a French drain system, once we lost power we were done water just started coming in and we simply did not sleep trying to keep up with scooping up water with buckets.My family and I want to Thank you Quality 1st.
Keyur Patel
2024-03
If I had known this was going to be this simple/easy .. I would have done it years ago ... starting with Greg to the crew and their work/clean-up .. all 5 stars for Quality 1st ... Greg was so patient explaining things to me (2 separate visits) .. and then the day of the job .. the crew was amazing .. I was equally worried about the mess .. which they minimized upfront with plastic curtains .. and the clean-up made it look like nothing had been done (see pictures) ... really highly recommended .. I honestly was so worried about doing this with all the stuff that had to happen (hole in foundation, drill through the rock facing on the outside of the house for exit pipes, etc) .. and now .. I just wish I had done it a few years earlier!
AHMED ISLAM
2024-04
Anthony Caba was the best! Exceptional service from start to finish! Anthony arrived promptly and was incredibly professional throughout the entire process. He quickly assessed the issue, explained the necessary repairs, and efficiently fixed the problem. The quality of his work exceeded our expectations, and he went above and beyond to ensure everything was in working order before leaving. Communication was excellent, with clear explanations of the work being done and any additional recommendations. Overall, I highly recommend this plumber for their expertise, reliability, and outstanding service.Highly Recommended!
Danny Munoz
2023-10
Four different companies came out to provide quotes for a french drain and Quality 1st was the 4th one. I'm so glad I waited until they came to make my decision. I could not be more satisfied with their all-around service! Alex Villegas was the representative who arrived to assess my basement situation. He was very knowledgeable, professional and friendly as well. He asked all the right questions and used cutting edge technology to take measurements which made my decision easier to make that this was the right company to do the job. The service and products he offered seemed superior in quality for a similar price to the other contractors. I was so impressed that I even decided to have Quality 1st install my basement flooring as well.Once I signed the contract, I mostly dealt with the production department who are very friendly and easy to deal with as well. They assisted me in scheduling the work at a date and time that worked best for me.Next, Jonathan and his crew arrived at my home and again I was so impressed with how knowledgeable and friendly he and his crew were. I gave me a sense of peace knowing that these seasoned pros were taking care of my basement. They arrived on time, put floor covers down to not scratch my wood floors and were careful not to hit my walls with all their heavy equipment, and then got to work. I can finally have peace of mind knowing that my basement will no longer take on water with heavy rains and the flooring provided that extra finishing touch that my basement was missing. I highly recommend Quality 1st Basement to anyone looking for their basement waterproofing solutions. I will certainly be recommending them to my family, friends and neighbors.Services: Install flooring, Installation, Waterproofing, Basement waterproofing
Delanie Cuccinello
2023-11
I Hired this company to waterproof my basement and the whole process was so smooth an easy. They completely transformed the entire space. They installed a full water guard drain system with a battery backup sump pump to prevent and leaks or floods. I also hired them to fix my ugly walls and install beautiful flooring to completely change the space to a useable area! My basement has remained completely dry throughout all the all heavy rainstorms we’ve recently had and it gives me such a peace of mind. I’ve recommended to all my neighbors!Side note. I also had them come back a few weeks later to add on the Sami dry dehumidification which has no completely changed the air quality as well!Services: Install flooring, Installation, Waterproofing, Flooring
Darren Anderson
2024-04
The Quality 1st Basement crew reviewed the issues i was having in my basement devised a action plan and executed the installation of the drainage system and sump pump install to perfection.From my design system specialist Javier Romero to the installation crew lead by Daniel the process was flawless!100% Satisfied and would highly recommend Quality 1st Basement Systems.
Karen Coveleski
2024-04
Luis Avila and his crew did an amazing job. They are extremely knowledgeable about explaining what they were doing and how the system works. They left the area cleaner than it was and the system looks amazing and not an eye sore. I am extremely happy. Thank you!!!
David Pennington
2024-02
They come when they say they're coming. They do the job you hired them to do efficiently and professionally. I am in the repair field for 40 years and watch very carefully the work that is being done. As I watched three men working but rarely telling each other what to do . They knew thier tasks and just accomplished it. Amazing to watch three men work so hard and effectivly. So far so good. Great job Quality 1st.2 year review. Our basement prior to having Quality 1st come in was always leaky. In our area we have had very bad storms causing flooding thought our area. Our basement is dry and leak free. I'm not sure if there prices are high or notbut the job they did was exemplary. They are definitely a company I would recommend.
joshua skala
2024-03
Had a Sump Pump Installed and everything was amazing. Anthony Guzzi was phenomenal in diagnosing the water issues with my basement and offering a solution. He got me setup with an appointment right away. The installation team was equally as fantastic. They did everything to the highest of standards. They worked fast/efficiently, and cleaned up really well after the pump was installed. I highly recommend Anthony and Quality First for any and all of your basement needs.
Dan Liu
2024-01
Quality First came just in time to prevent and resolve the water issues that I've experienced over the past 2-3 years. They completed the installation of a new French drain with new sump pump right before today's very heavy rain fall ( 4-5 inches in the last 12 hours ). Over the past few years, I've experienced light flooding and multiple puddles but today my basement was dry, so thankyou Quality First! My experience with Quality First has been great from the very start two months ago. I held off with this type of work for over two years after speaking to a handful of waterproofing companies. While one vendor took 15-20 minutes to evaluate my property and with others, I felt the annoying sales pressure immediately. Regardless Steve, our Design Specialist at Quality First was not like that and seemed more interested in providing the help, solutions and information I needed to make a decision. Steve was very patient and I was extremely impressed with the amount of time his team took to answer all questions and come up with the best solutions for my property's needs and my budget. I also would like to thank/recommend Luis and his crew for performing a great job on the actual work itself. Luis also took the time to explain the process on those days and help out with a few small items like moving appliances, furniture, etc. Furthermore he identified other previously hidden issues with my property ( such as my foundation ), recommended additional fixes, and pointed out other areas that I need to watch out for in the future. Luis' crew was fast, efficient, and orderly. Although the cost may seem high to some it certainly feels worth it after hearing about water / flooding in my area today. Great job and I would highly recommend Quality 1st to anyone experiencing water issues in their basement and home.
Stephanie Schaffer
2024-03
My driveway was sunken in many spots. I did some research to see what best fit financially and for the job needed. The prices I got to replace my concrete were astronomical. I decided to go with concrete foam lifting repair. Quality 1st was 1 of 3 quotes I received. By far they were the most affordable and knowledgeable. JD and his crew came out explained the process again and job well done. My driveway is leveled and looks awesome. I recommend anyone looking for this type of service to call them. Thank you guys
Nadine Dorce
2024-04
I was looking for months to find a company that would install a back up sump in my basement. I called several places but ended up purchasing the sump pump from Quality 1st. The entire was process was smooth. And my installer Wylver was awesome. He took great care of my newly renovated basement.
Ryan Svatora
2024-04
Quality 1st was amazing! Their numerous rave reviews are true to their word. The original estimate was very detailed, and the price was competitive. The crew that did our waterproofing was professional, clean, and efficient. Tito (foreman) made sure everybody knew what to do, and explained to me every step and after walked me thru completed work and made sure to answer any questions. Really could not have had a better experience. I am now excited for a rainstorm and see all their hard work get put into action!
michela reina
2024-04
My husband and I had Quality 1st come out to our house in December to install our basement waterproofing system. We had all 6 windows replaced, had 3 out of 4 walls waterproofed with french drains, a full wall vapor barrier, and window well ducts to drain the water from the basement window wells into the french drains. This was all completed by 5pm the SAME day! From start to finish this project was handled with care by all of those involved! Randy was fantastic and designed the perfect solution to our flooding problem. How do we know it was the perfect solution? Since the installation in December, we have not had a drop of water in our basement and we've weathered some pretty big storms since then! Big shout out to Wilver, our foreman, and his crew for the extremely professional craftsmanship and the care they took in covering all our things in plastic before beginning the work! My basement was way cleaner after they left than it was before! A+ experience all around!
ma zi
2024-04
I can really write a whole massive paragraph on how great Tito and his team were. Bottom line, they went ABOVE and beyond! Then they clean up so well, it was as if they were never even there. Really friendly team too. Now to the system itself, it really works. The second they plugged in the pump you can see the basement water issues that I had previously just go away. I really appreciate what Tito and his team did and I cannot thank them enough. A+++
Tom Campbell
2023-07
To Whom it May Concern-I am writing to express my extreme displeasure with the service you have provided me. Your company came to me and presented a proposal that I felt was fair. I was told the job would take no more than 2 days to complete. I have been very patiently waiting for my basement to be restored to its original condition for over 4 weeks. I was told that all the permits and scheduling for inspections would be handled by your company. An inspector from Brick came to my house over two weeks ago. He told me he would not even look at the work done because the engineers logs were not submitted to the town. When I asked him to please just look at the work, he came into my basement and told me that even if the logs had been submitted, the standing water would have prevented him from issuing a passing inspection. How could your company not know this? When asked how something like this could have happened I was told that they have never ever experienced a situation like this and that the town is being difficult and they did nothing wrong.This is completely unacceptable. It doesn’t make sense to me that an organization as large as First Quality Basement, based in New Jersey, doesn’t know that each town in New Jersey has different rules and regulations when it comes to getting permits and following the town's inspection protocols. Now I find that after careful review of my contract, you never included a start and finish date. Even though this does not invalidate my contract it does lead me to believe that you have not acted in good faith. I feel that my age and inexperience has provided you with an opportunity to take advantage of me and my naivete. At this point I have no idea when you intend to finish my basement. This has been a terrible experience!
Gregory Kauger
2024-02
We have had a water free basement since 2007 when Quality 1st Basement Systems installed a water proofing system in our house. We recently had an issue with the outside sump pump discharge pipe, which was not part of the original work done by them. Quality 1st Basement responded immediately to our call for help. They sent a very knowledgeable and personable representative named Thomas to assess our situation and to propose a solution. The work was done a few days later by Tito and his wonderful crew. They worked under less than ideal circumstances, since it was dark and cold outside. But they did a great job addressing our issue. Tito patiently answered all of our many questions and the work was done quickly and efficiently. We highly recommend this organization to address any of your water proofing needs! Thank you Quality 1st Basements
Robert Fink
2024-04
Installed a crawl space system at property neighboring mine. Installed four sump pump discharges at the property line that run constantly. My property is now constantly flooded, causing tens of thousands in damage to my property. Company has refused to make the situation right and unfortunately looks like I’ll have to sue them and my next door neighbor to compel them to do something. Keep in mind if you’re hiring this company, you will be exposing yourself to a ton of liability around their reckless actions.
Andrew Kaminsky
2023-11
Highly recommend working with quality first. They did an awesome job encapsulating my dirt crawl space. Anthony Guzzi and his team were personable, professional and put me at ease by answering all my questions. Thanks again!Service: Waterproofing
sandra glennie
2024-04
I had an issue with water getting into the basement on one side of the house and initially had a drain put in by a different contractor. It did not resolve the problem and they came out several times to try and fix it; I think it part making some things worse. The materials they used were not good quality (very cheap tubing etc.) and they left a mess for me to clean up.My family found Quality 1st Basement Systems (Dry Guys) and their solution, work, professionalism, and clean up was excellent. I have a special issue with my cellar step area and they worked to resolve this also.Very satisfied. They are highly dependable, easy to reach, and if there is any issue the response time and solution is fast.I am very happy after the problems I had for a long time with my basement that I don't have to worry now every time it rains!
Jeffrey Pagano
2023-05
So far we are pleased with our basement drainage system and new sump pump installation. They arrived in time with a phone call 1/2 hour before and completed the job in one day as promised. There was some dust throughout the first floor but that was expected and anything in the basement was covered by the crew before work began. They worked fast and had respect for my home which is important to us. I would definitely recommend them.Service: Basement waterproofing
Greg Huljack
2024-03
The employees were very conscientious, and kept me informed all along the way. You can see that the company has been in business for quite a while and all their employees are very experienced. They needed to move patio slabs that were about 10‘ x 12 feet, up almost 2 inches. They did exactly that with no bad outcomes. 20 minutes after they were done quality control rep from the company stopped by to make sure I was happy and inspected their work. I highly recommend them.
Jennifer Buyser
2024-03
Justin came out to service my sump pump, French drain system, battery, and dehumidifier. He was professional and knowledgeable and took time to ask questions and explain how my system has been working with the recent amount of rain. He made some recommendations and allowed me to make a decision without any pressure. I’ve been extremely pleased with my system and service from Quality 1st!
Monday | 8 AM-6 PM |
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Tuesday | 8 AM-6 PM |
Wednesday | 8 AM-6 PM |
Thursday | 8 AM-6 PM |
Friday | 8 AM-5 PM |
Saturday | Closed |
Sunday | Closed |
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