Central Comfort

4.7 (34)

100 Nolan's Point Rd, Lake Hopatcong, NJ 07849
(973) 361-2146
centralcomfort.com

Claimed
HVAC contractor
Air conditioning contractor
Air conditioning repair service
Furnace repair service
Gasfitter
Heating contractor
Heating equipment supplier
Plumber

Offerings

  • Repair services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Pete Bremy

2024-01

Central did our oil heat to natural gas conversion and I can’t say enough good things about them. Their quote was very detailed and very reasonable. They acted as a liaison between us and the gas company making the process simple, this was a huge help, and worked with us for the interest free loan from the gas company. They did the job as promised, on the date they promised and stuck to the quote . They took out our oil tank without spilling a drop, totally cleaned up after themselves. The entire job, except for the gas line installation which required inspection, was done in less than a full day, and all the time as polite as can be. They are awesome!

Gregg Nelson

2024-01

I've serviced with Central Comfort for 3 years since buying a home with a furnace they installed for a previous owner. Feeling consistently overcharged, I've begun to use another company to service this high efficiency boiler.Before I go on: I know everyone HVAC company insists that the other guy did it wrong, AND I also understand there is an entirely different type of more expensive maintenance on this type of high efficiency boiler.However, after a leak, I had the manufacturer come out to look at this system and he pointed out 5 mistakes that the Central Comfort made in the initial installation and subsequent service visits.I'm really disappointed with this knowing how much money I've spent with this company.Would not recommend.(also it's hilarious the 5 star ratings on this page are from employees that have been in my house! haha)

slf2394

2023-05

We uses Central Comfort to convert our home from oil to gas. We were scheduled to have the conversion done and the hot water heater replaced. The hot water heater started leaking and Chris was here the same day to look at it for us. Chris and his team completed our conversion in a timely manner and were very professional. We would highly recommend them!

Tom Kearney

2023-05

The project was all done in one day. It was amazing. Chris and his team were professional and extremely neat while working in my house. Chris took the time to explain the system to me and was very knowledgeable. I am very pleased with the work that was done. I would highly recommend Central Comfort to anyone looking to have work done. - Tom KearneyService: Heating system installation

Ludwig Turk

2021-05

Excellent service by Chris and his team. As soon as the Gas company installed the gas line from the road to the house, Central Comfort jumped into getting our new gas furnace installed in a timely and extremely neat manner. I will surely recommend Central Comfort on their great price and great job with our transition from oil. Their customer service from Chris and all of his team is truly appreciatedServices: Heating system repair, Heating system installation

Tim Armstrong

2023-05

Chris & his team did my conversion to Natural Gas H&HW on 8/26/21. An excellent job. I highly recommend Central Comfort for your Gas conversion or any other HVAC project or repair.UPDATE 3/31/23: I received a notice from the town building dept. that a permit required for the above work was never picked up & was never paid for ($93). Do not trust Central Comfort to "take care of all required permits". Do your own due diligence & communicate directly with your town's building dept. to ensure that all required permits have been issued, paid for, & final inspections have been made for the work specified for each permit.Service: Heating system installation

Rajen Das

2023-05

By far the BEST HVAC team around. They are focussed, professional, and most importantly highly knowledgeable group of people. I had an exceptional experience with everyone on the team and can't say enough great things about them. If you are doing any HVAC conversions, just call Central Comfort.Services: Heating system installation, Heating equipment repair & installation, Install AC

Michael and Kelly Lockman

2019-05

All folks at Central Comfort were awesome! Honest, fair, friendly, and very knowledgeable are just a few of the adjectives I would use to describe our experience with Chris, Willy and the other people we interacted with.We've had some issues with our furnace going back a few years. The two previous times we talked them, they helped get our furnace running and gave of some peace of mind with taking a dollar from us. When our furnace finally quit after two years, they quickly scheduled an install and had us heated again within a day and a half including all the necessary paperwork for rebates and NJR financing.Family owned and operated.

Jackie Ferro

2019-05

I called Central Comfort for a non emergency and Chris was out less than 24 hours later. He listened closely to our troubleshooting and then diagnosed the problem with our Lennox furnace in minutes. He was upfront with the cost of the repair and the work was complete within an hour. This company has excellent customer service and I would highly recommend them to my friends, family and neighbors.

Sam E.

2018-05

I highly recommend Central Comfort for both high competence and honesty, both are unfortunately rare these days. I had a problem with a brand new furnace that would not start up. I had a contractor for one of the home improvement stores come to my house on a promotion to "tune up" the furnace. The contractor sent two techs who spent a while fiddling with it to no avail. Finally they said components are fried, it would cost too much to repair, and there is little chance that the furnace would ever work reliably because it is one of the worst brands in the industry. Instead they recommended that they install a new furnace for me ASAP. Their sales guy came over and tried using high pressure sales tactics, but I told him that I would be getting another quote from a highly rated local company. I called Central Comfort and explained my situation to them and that I needed a quote for a new furnace. They suggested that instead of rushing into an expensive reinstall that it might be cheaper to fix such a new furnace and they will check it first. I called them in the late afternoon and they had their tech in my house first thing in the morning. He quickly diagnosed the issue and had the furnace running in minutes. He tuned the furnace which both the original installer and the big box store contractor failed to do. He explained some of its features and placed a sticker with information for any future service tech. What they charged was very reasonable and they saved me thousands of my hard earned money that the other contractor wanted to hassle out of me. I will only call Central Comfort from now on if I ever run into an issue with my furnace. I also told my friends and coworkers about them. I could not be happier.

Tony Yang

2020-05

I bought a flipped house this year, and was dealing with our oil based water boiler tripping non-stop for the entire year. Our attempt to fix it with our home warranty did not go through because the unit wasn't actually broken, and it was almost impossible to get anyone from a HVAC company to come look at oil units. The water boiler was tripping every night when the weather got cooler, so I searched on Google for HVAC specialists and started calling them. The first company sent me to voicemail, and never reached back out to me at all. The second company I called was Central Comfort, they picked up immediately and scheduled an appointment with me and gave me an initial quote for diagnostics and basic maintenance - I accepted it.The appointment time they gave me was in the late afternoon. The day came, and they rang my doorbell first thing in the morning, great! The technician cam to inspect my oil unit, and was extremely helpful in explaining everything he saw, took a good look at my boiler and proceeded to do the routine checkup. I had replaced a filter and nozzle myself in the past, so they didn't force me to pay for replacement parts. He showed me all the wrong ways the boiler was installed and setup, showed me the tweaks he did to the air input, opened up the vent pipe that was previously sealed up, waited to test to make sure everything worked well. He gave me a quote for new equipment (since I asked). He ended up charging me less than the initial phone quote because he did less work than the initial quote.It's been a few weeks now and the old water boiler has been running flawlessly without a single trip. He did warn me of the specific issues I was having, which needed the boiler to eventually be replaced soon, but I appreciated his insight. His honesty and integrity to his work impressed me and I will call them first the next time I need to service my HVAC and boiler. Thank you!

Harry Hinshillwood

2018-05

Great service! Fast, clean and efficient. Chris was so helpful. Arrived early and air contioning install was done in a few hours with no interruption to our daily routine. Would highly recommend Central comfort for all your heating and air conditioning needs. Thanks Chris!!

silvia banta

2020-05

I truely highly recommend "Central Comfort" services to everyone. My central aircondition had stopped working for weeks during this heat wave generating 86 degrees in my home, unbearable. I called Saturday the office lady answering phones was wonderful tried walking me through to see if it were something I could fix but it turn out not. They were booked till next saturday however she was so considerate she ask for me to call back monday she was going to try to get me in for appt , going to talk to boss. I called monday as she ask thinking there is no way they will fit me in. To my most surprise she said would tomorrow on Tuesday morning be good for you? I was so Greatful, Excited took the appt. Well Tuesday early morning Chris arrived. Such a wonderful, kind but very professional man. Came showed and walked me through everything that he found was wrong then discussed what he needed to do to fix it and price. He had it done under 2 hrs. He set my new box for that he installed, programmed it and works fantastic!!! I took his buisness card and will be handing them out. Yes 5 stars for office support and service . *****

Marina Kopylova

2019-05

First of all, the bottom 3 reviews here are from the owner's children who work for the company, which is already a lie and a misrepresentation.Secondly, the whole company is a joke and all they want is to extort money out of people. It started well - lots of promises and smiles. So we signed their agreement that included installation of gas equipment and a new AC unit, paid the deposit, agreed to ordering the equipment, set up an application with NJ gas and submitted our application for the $6,500 credit. Then everything changed. The owner knew we needed an AC unit installed as soon as possible as we were already in the middle of June and I was due with a baby in 3 weeks, he knew we had everything set up so what did he do? He called us and said he realized that he needed more money in cash from us or he was not going to install anything until September. We referred to the signed contract and previous discussions but he continued to be firm and said he wouldn't do any work until we give him an additional $2,500 in cash. This was not even a matter of money. We felt he abused the situation as we had gone through all of the key steps and needed functional equipment as soon as possible. We decided not to give him any of our business despite the urgency and all of the time lost and recommend that you follow suit and search for a more reputable and customer focused business. Check out their yelp reviews – we are not the only ones.EDIT/RESPONSE TO OWNER - Nice try, Mr. Faust. Below is a photo of our contract. It includes the AC unit. You also went to Rockaway Township on the date we signed the contract to check if you can start installing the AC equipment and a furnace as soon as possible which can be checked. We also have a voicemail regarding your visit there that you left on the SAME day. There was no service call.I hope everyone who checks reviews will clearly see that your business is deceitful and you have no shame. If I didn’t have to focus on the last two weeks of my pregnancy and a newborn, I would have taken this further to ensure you no longer stay in business and noone else has to endure your indecency.

Joe Burach

2018-05

Chris and Taylor and Willie were amazing! They knew the products completely, the customer service was excellent, they were clean and neat and a pleasure to work with! The price was the best out of 5 different companies and they gave me a lifetime warranty!! I highly recommend this wonderful family business!!!

steven adell

2021-05

From the quote to the first look-see to the installation, a pleasure doing business with . During installation, their suggestions vs. my vision were modified so that everything was where I wanted it and still allowed future servicing should it be needed. A family run business that made sure I and especially my wife, were happy AND WE ARE

james carroll

2019-05

Called them while I was really in a bind, ac went out durring a heat wave. Was told they had someone in my area and coukd get to me that day between 12 and 2. Got a call 1130 that tech was 15 mins away. Tech arrived on time, very professional, very polite,very knowledgeable, got the job done within the hour. Prices were fair for the industry, area, and same day service. Im not going to say everybody's going to have the same experience, but i was very pleased with mine, and have found my new go to ac company. Will definetely recommend and use in the future.

Krista Faust

2015-05

Central comfort came to my house 10 minutes early. They diagnosed the issue fast and fixed my issue for a reasonable price. Will recommend to everyone I know. Can't imagine anyone unhappy with them.

Joao Goncalves

2019-05

Thanks so much Chris and the team at Central Comfort! Couldn't ask for more professional, honest, and hardworking people. Our family really appreciates everything! I would definitely recommend this family owned business to anyone!!!

mike serra

2019-05

Great family owned business. They gave us fairest price on boiler conversion from oil to gas. They also came for a heating emergency immediately another time.

J Perry

2022-05

Chris along with his team of Taylor and Adam were professional, courteous and responsive with our installation.Service: Heating system installation

Eli Dog

2021-05

Central Comfort was great! Taylor was on time, very efficient and polite. Took the time to explain everything to me.

Taylor Faust

2015-05

Extremely quick to respond to an emergency. Very professional and friendly. I feel like the company was honest and was not trying to sell me something I didn't need. Excellent customer service.

Scott Griffel

2020-05

Amazing job, Chris. Extremely knowledgeable, professional and friendly. I highly recommend this business.

ginger stillman

2020-05

I selected this company based upon the online reviews and I was not disappointed. On-time, professional and reasonably priced.

Ed Susco

2023-05

Great customer service, quick response.

Damien

2022-05

Always available and always reliable.

dr s

2021-05

Quick, fair and great service....

Gail D

2019-05

Awesome prompt service.

Opening Hours

Monday 7 AM-5 PM
Tuesday 7 AM-5 PM
Wednesday 7 AM-5 PM
Thursday 7 AM-5 PM
Friday 7 AM-5 PM
Saturday 7 AM-5 PM
Sunday 7 AM-5 PM

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