4.7 (458)
694 NJ-15 Ste 209, Lake Hopatcong, NJ 07849
(973) 620-7727
rjwexteriors.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Fred Walz
2024-04
RJW Exteriors did an outstanding job replacing my 25+ year old roof. They are a premium outfit so expect to pay more than your average joe roofing but the service, warranty, workmanship and attention to detail are worth it.It took them one day to strip the roof and apply the new one. The gutter guys followed with a few minor hiccups but all in all the new roof looks great.
bruce feinberg
2024-01
We had such a great experience with RJW contracting. From the start with the salesman, Joe. He brought out samples for us to look at and a book of finished homes and references with locations right near us that we could check out ourselves. Financing was easily done through the company as well. When it came time to do the job, the project manager Rich and his team were there to answer any of our questions and concerns, to get our needs met in a timely manner and have our home finished in the exact color we chose, within 2 1/2 days. He truly went above and beyond for us. All the materials used were high quality certanteed siding and added insulation to the outside of the house as well. We highly recommend RJW contractors. The quality and professionalism from every member of the team is priceless.
Brenda A
2024-04
Everyone was extremely nice and professional. One day instillation! They look beautiful and I am completely satisfied with my new windows.
David Lambertson
2024-04
A solid 4.7, if partial stars were allowed. The salesperson gave good information (including details that other contractors neglected to mention), and even advised me that I could delay replacing two doors (instead of going for the money grab). Although the estimate was a little higher than others, I felt they gave me the most information with which to make a decision.The work product is good; everything is installed properly, and I am happy with the appearance. I foresee myself going back to them for additional window and door replacements in the future. My main criticism is that it took a little longer than expected to get an installation date, and then when something needed to be adjusted, I had to send a reminder that I was waiting for work to be completed. Minor things, but it prevents a rating higher than 4.7 from me.
Debbie Bascom
2024-04
100% happy we did business with RJW. Great Team . Timely & as neat as a pin. One day & done !They made spending our money a pleasure !
raquel torres
2023-05
Hi everyone! I typically never write reviews or post on public spaces. When I see those posts I always think it’s someone in the company promoting themselves. This is not the case here! I’m doing this because 1. We felt so overwhelmed searching for the right company to help us replace old windows I’m hoping this review is useful for others 2. I truly believe in their work and they deserve to be supported.Our house has all Anderson windows but we decided to go with a company called RJW and couldn’t be happier. So far we have had two separate projects completed by them with a total of NINE windows installed. They are reliable, knowledgeable, friendly, flexible, professional and have some super deals. Our house is more insulated since replacing the windows which has helped keep our oil bills lower and kept the house cool in the summer. I have met with five different representatives (all of them awesome) and always talk to the same woman who handles the scheduling. After each project they send a representative to the house to follow up and even called months later to make sure we were still happy. I honestly haven’t ever had service this helpful so it’s refreshing to finally feel taken care of especially when investing money in our home. It’s hard to beat lifetime guarantee on all components including installation.Services: Pre-made windows, Custom windows, Window design
William Felegi
2024-01
I just had a new entry door installed and the process from start to finish was great. Even though I had a simple job, the team at RJW treated me like it was a large scale project. I will absolutely be calling them for future door and window projects.
Rachel Crothers
2024-04
Working with RJW was seamless. They made the whole process easy from the consultation to installation even sending picture updates throughout the project! The siding looks great
Sharon Brown-Douglas
2024-02
RJW Exteriors are true professionals. We had issues with our roof which was in need of replacement. We contacted RJW Exteriors to set a consultation appointment and obtain quote the next day! The quote was good and the overall process was great! We had our roof replaced within 2 weeks of our initial call to them, could have been sooner but due to the holidays we wanted to delay it for a week!If you are in need of having your roof replaced or any other services RJW Exteriors specializes in, don’t hesitate to call them! Thank you Luis & Joe and the entire RJW Team!
Noodge12 S
2024-02
RJ W was responsive to our call when we wanted more information and to get an idea of price. They took the time to explain their process and their materials. The work took less than two days to complete and they were very thorough in cleanup. The roof looks great!
R “Nothing” M
2024-02
I decided to replace existing roof with new roof shingles. I received multiple estimates and RJW Exteriors was nearly double the cost compared to other contractors. The reason I was sold to go with RJW Exteriors was the guarantee and white-glove service.Overall I am satisfied with the results but they didn’t deserve a 5-star rating. I knocked out 1 star because I found out during the project that the contractors were third party. They outsourced the physical labor to another company although they are licensed. I wish they were clear about this part of the contract.The guys didn’t thoroughly clean up after they were done. The Project Manager Tyler performed final inspection and noticed nails around my property. He stayed longer to collect the loose nails. I appreciated that he was committed to clean up. I was a bit disappointed and started to clean up myself. Tyler made a difference.I want to believe I received high quality service and best warranty. The final cost for the new roof was nearly 3x more compared to the other contractors. I can’t help to think I could have saved some money if I went with some other contractor. Next time, I will ask more questions before I make my final decision.The RJW Exteriors team were helpful.I will trust them for their long history in the business and their reputation.
browse pals
2023-05
RJW Exteriors were recommended as the top-3 rated roofers in Morris County, NJ in a ‘Best Pick Reports’ home services booklet I received in the mail. I called them because it mentioned their roof and attic ventilation expertise which they proved by identifying the original roof construction errors that plagued my home. As CertainTeed-certified contractors, their solution using CertainTeed’s unique patent design and top-of-the-line components was presented in exact detail which instilled confidence my home would be protected for a lifetime. They also hire vets. Since this was the initial estimate, I had five others to compare roofing products, I.e., GAF, Owens-Corning, Tamko; recommendations and examinations. RJW still was the competitive bid with the best product. My decision was cemented after I called a homeowner on my block listed in the RJW Reference booklet the salesman provided without solicitation. An indication of RJW’s confidence in CertainTeed and their workmanship. The others did not provide personal references.The installation took one and a half days only because it rained on the initial day. The crew was skilled, thorough and efficient installing the different CertainTeed roof components. According to my mother-in-law, my new roof is the best looking in the neighborhood and accents the home’s appearance. I am extremely confident RJW Exteriors achieved their goal echoed by the project manager, ‘Protect the Wood.’
Justin Van De Voort
2023-12
Truly, it was a great experience with RJW Exteriors. They kept me up-to-date constantly, and worked with my work schedule as to when the install date would be. They were always courteous and friendly and kind. On the day of installation they showed up right on time and not only removed the old door and took it away but they cleaned up any and all mess. They even moved an exceptionally heavy solid stone table bench by my back door that I could not do by myself and once installation was complete, they put the stone bench back in place for me. During installation, I was having trouble with paying them the rest of the fee for the door, and the gentleman who was supervising was very understanding, and I trusted them so completely that I was able to leave them in my house alone, with it wide-open while I ran up to the bank to straighten everything out and get the rest of the money for them. Once the installation was complete, my new sliding glass door was perfect in every way and the door glides, as if greased by angels, which is something I have not had in my 23 years of living in this house. I thank RJW Exteriors greatly for the job well done they did and I hope to work with them again in the future. I would also like to thank them for the kind gesture of the mason jar, filled with mini chocolate chip cookies that they sent me shortly after the install day. One again thank you very much RJW Exteriors!
Marguerite Garcia -formerly Fordi
2024-03
We just had a front door and full weather storm door installed by RJW. The customer service department, sales representative, and installers are so polite and professional. Each person knowledgable, and helpful.The installers are extremely professional, effective and very conscience of keeping our home clean.I can't say enough good things about RJW. Other companies good take tips from all the staff.
Patricia Hollenfer
2023-08
Everything was fantastic. They are very professional and also very nice. They left my house spotless. Everyone comments how beautiful my windows are. The crew was great and the project manager Jim, was so meticulous. He called and stopped by to make sure I was happy with the job. I certainly am.Services: Window installation, Custom windows
Matheus Lima
2024-04
So happy with RJW, perfect communication, schedule. From beginning to end so happy with it.
Ashley Campanaro
2024-04
The entire process from start to finish was excellent. We’ve very happy with the actual roof, the customer service, the clean up and workmanship etc. The 50 year warranty gives my husband and I great peace of mind after updating the roof of our first home.
Suheil Hosn
2023-12
RJW, is as professional as they come. Needing to replace our roof, we contacted RJW for an estimate. The sales rep was very professional and thorough. Whatever was promised by the company was delivered on time, with professional follow up. The roof was replaced in one day, the contractors were very skilled and efficient. The after the job cleanup was impressive.After the completion of the job, and the removal of the dumpster, RJW representative came over for final inspection of the roof, and the cleaning to insure it was completed to a higher standard.RJW, does not just do the work, they also do great follow up, and great step by step briefings about the job from start to finish.
DEBORAH PITON
2023-05
My husband and I are so grateful to have a contractor like Chuck from RJW exterior. He has gone over and beyond to make sure our project was completed before our son's birthday party. From start to finish Chuck has provided consistent communication with us. His team did an exceptional job on the clean up which was really important for us, being that we have small children. Our house has truly transformed to the best looking house on our street. Our family and friends can't believe it's the same house and are looking forward to work with RJW themselves. We are more than satisfied with the work Chuck and his team has provided to us and am so excited to enjoy our new transformed beautiful home!Services: Gutter repairs, Exterior structural repairs, Gutter installation
Matthew Badia
2024-02
I would not recommend RJW. I would actively recommend against RJW. I was promised a job of excellent craftsmanship, clean working conditions, and great project management and none of which was delivered. For starters, I was told that gutter covers were going to be installed with my new gutters being replaced and I now have leaves clogging up my gutters due to the covers I had on my last ones being removed. They broke my fence standing on it during the install and never addressed that to me, saw it later watching my camera. The caulking work on my windows and doors looks worse than if my 4 year old did it and they told me “well this caulk is hard to use” which blows my mind, because this is what they do. My doorbells and front porch lights haven’t worked since installed from them and they said “we are not electricians” which in this case you shouldn’t be touching my electrical work. My siding was completed in 2022 and none of this has been addressed. My attic window was broken during the install and they fought me on getting it fixed and the job of fixing it looks horrific, another horrible caulk job. And to this day I’m still finding nails that were left on my property, I have not appreciated my kids finding them in the yard and handing them to me. They also had extra sheets of plywood that were supposed to be refunded to me if not used and they fought me oh refunding those and just told me to keep them…. Overall I am extremely disappointed and dissatisfied with the overall job done and experience working with RJW.Update: It has been since before Halloween 2023 (it’s now just about February) since RJW had come out to take a look and “Address my concerns” and nothing has still been done to even come to close to a glimmer of satisfaction. I would love to take away the 1 star because I couldn’t be more unhappy, but then I wouldn’t be able to post this update. Lack of professionalism from multiple areas of this project and team, lack of follow through, and false promises being made. My fence is still broken from them, lights still do not work (I understand they are not electricians but don’t touch my electrical then, you don’t go to the dentist to get your foot checked out) and my doorbells are still disconnected. I still don’t have gutter covers which I had previously and they failed to put in my contract after assuring me they would. Said they can “get me a price” for their mistake, READ YOUR CONTRACT CLOSELY! They dropped the ball and said they filed away my inquires in October by accident without addressing them and assured me they would, reached out since then (only because of my first bad review) but have now once again failed to even communicate back to my last email. Pictures to follow soon of some of the “quality” that was promised and not delivered as well.
Greg S
2024-02
Our entire experience with RJW was excellent. They were professional, thorough, and performed high quality work. A project manager is assigned to customers and he made himself available to us throughout the process. Would absolutely recommend.
Paul Patenaude
2024-02
The roofing project was completed in two days by the RJW staff on a 3000 sq ft residence and a two car garage.On the roof in the center of the residence there is a flat roof area that was replaced with a two layer CertainTeedRoofing product and the new roof was installed under the flashing around the chimney to ensure a leak free area.The roof was stripped to bare wood and any deteriorated wood was replaced, the installation staff was cleaning up Around the property from day 1 and after the project was completed you will not know that the roof was replaced.Spotless cleanup of all debris along with a triple magnetic pick up of the nails.I would recommend RJW if you want a 1st class roof replacement and in the future I will contract RJW for aGutters / Windows / Siding / Flashing replacement. Flawless Project !!!! Inside and Out
Brian Gould
2024-03
The RJW team was great. Very knowledgeable and transparent about the process. Getting the materials and installation took a bit longer than expected, but this was over the holidays so I won't fault them for that. All in all a great experience and I would recommend them to anyone.
Andy Schmidt
2024-01
My wife and I hired RJW to install new windows at our home. The windows turned out great. The cruise or condo voucher is a scam though. We were told by the RJW salesman that buying during the month that we did would include a voucher for a free cruise. The cruise was not free at all and in fact, didn't even include a discount. That deal is definitely bait and switch.
Ken Kolkebeck
2023-05
RJW did a great job. They replace a 30 year old patio slider and glass panel with a newer, more energy efficient unit. They also extended our gutters and added leaf filters to both new and existing gutters. I especially like the project management system. Pre and After marketing can be a bit intense however. That said I would recommend them.Services: Installation, Custom doors
Lindsay C
2024-04
RJW really has the best customer service around, even after my windows were installed! Their prices were way better than the larger national companies and the replacement windows look so much better than anything from the big box stores.
Wendy Bliss
2024-02
We had 3 doors replaced using RJW Exteriors and could not be more pleased. Excellent quality materials and very professional service as well as follow up. Highly recommend!
Christine Oakes
2023-05
I love my new windows! From start to finish RJW was upfront, honest and efficient. Great communication and customer service. They are the best!Service: Pre-made windows
Joan Peterson
2023-05
RJW Exteriors was the best phone call that I have made since I bought my home! I did not want to hear hammering for weeks on end, not knowing what kind of outcome I was in for, showing up at the crack of dawn or worst of all doing it myself! When I set the appointment to meet with the salesperson. Joe was on time courteous and very knowledgeable in the products being used. The first thing you don't even think of is chimney removal. Knowing my backroom that needed complete tear off of everything, it was going to take some time and money. After meeting with Chuck this would take 3 days not 1 as usual which is fully understandable, and put me at ease. Seven people worked hard for 3 days and did a spectacular job, Kyle and Chris and Lala are a few that I remember but all deserve credit for a professional experienced team work crew! The best part of all the installation was completed on my dad's birthday, who if still with us would have been 78 years old. My son who is the youngest named after his grandfather is covered until 2072!!! Such a great professional team it looks fabulous, I highly recommend RJW Exteriors!!!Steven & Joan PetersonService: Roof installation
Edwin Carey Anderson
2023-09
Great windows! Super installers! Excellent sales person! Courteous office and field staff! I would use again.Services: Pre-made windows, General door installation, Window installation
Monday | 8 AM-8 PM |
---|---|
Tuesday | 8 AM-8 PM |
Wednesday | 8 AM-8 PM |
Thursday | 8 AM-8 PM |
Friday | 8 AM-6 PM |
Saturday | 8:30 AM-4:30 PM |
Sunday | Closed |
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