4.8 (1352)
39 Everett Dr #4, Princeton Junction, NJ 08550
(609) 552-0222
princetonair.com
Service options
Accessibility
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Linda Fitch
2024-03
We were very pleased with the expert and timely service of Princeton Air Conditioning. The friendly repairperson arrived in a timely manner, and fixed the problem with our heating system expertly and quickly. We were delighted and won't hesitate to call them again if and when needed.
Doug Poye
2024-04
Sales rep arrived on time. Courteous and professional, he explained what would be done to replace our HVAC system and answered all my questions. He did all of this while two of our adult children came for a short visit and we experienced the 4.8 magnitude earthquake here in NJ. He also sent me the estimates for two different systems before ending his visit.
Juri Seo
2024-05
We had our AC and heat unit for the house replaced in January 2023. Paid more than 20K. AC failed in April 2024. We were told the labor is not covered anymore, and we will have to pay to have it repaired. Our previous AC worked flawlessly for decades and this new unit failing just over a year is extremely frustrating to deal with.
Peter R
2024-04
I called and the customer service rep wasn't able to answer my question. The manager, Jackie called and spoke to me at length. They quoted me very fair prices and Jackie was very knowledgeable and responsive. As a potential customer, I just want to be heard, and I felt that when she went above and beyond to provid me with answers to my questons. Thanks, Jackie! I knew Scott, the owner many years ago since garage I worked at serviced his fleet of vans. I had lots of conversations with him back then. He's a solid guy and his company has a great reputation. It's been 15 years and I've since changed careers and own a home and I'm glad they are still providing great service. I highy reccomend, Princeton Air!
Richard Schwartz
2024-03
Fast, efficient, professional. Lost heat sometime the previous evening. I woke up to a cold house. I called Princeton Air first thing in the morning and they said they would be there between 9:00 and 9:30. They called to confirm at 8:50am. They showed up on time and diagnosed the problem quickly. My issue was resolved quickly. Thank you Princeton Air
N Alter
2024-01
I was very happy with this appointment. The technician was on time, friendly, and knowledgeable. I chose Princeton Air to service my generator after getting a higher quote from a different company. I felt that I got great service at a competitive price.
Pearl Elias
2024-02
1/24/24 Humidifier was purchased in November 2021. Did not expect part to break in 2 years. Part was covered by warranty, but labor was not. Did not expect to pay $325.00 in labor charge for a 2 year old part with the service contract we have with Princeton Air. Technician was great, knowledgeable and courteous.Services: HVAC system maintenance, Heating system installation
howard jacobson
2024-01
The tech that came to my home was absolutely terrific he spent a great deal of time trying to both troubleshoot my furnace and getting it to workI felt that he was really concerned and was very diligent trying to get it workingUnfortunately that was not the case and I scheduled an appointment with one off your sales representatives to discuss a replacementThe service man that came to my home, I must repeat, was the best. I give him the highest rating possible and I look forward to doing business with Princeton Air in the future
D G
2024-01
Mr. Gordon has done the maintenance of our furnace for the past three years. He is very professional, diligent, and patient. He takes time to check various things to make sure everything is working fine and the installation were done correctly. We are very happy.
Neil Phillips
2024-01
Professional all the way through1. Efficient office staff, timely booking, follow up by text and email2. On day of visit specialist name, photo and profile texted to me. Tracking of vehicle on the way to my home provided3 technician was polite skilled and efficient. He examined the equipment and gave a full estimate before starting4. Problem fixed!5. Took credit card payment. Within minutes I received an email receipt
PATRICIA KRAFT
2024-01
Have used Princeton Air in our family for years with a service contract for a gas furnace. Now they service our heat pump. Always reliable and never felt they recommended work that was not needed.Highly recommend.
Bernard Hoffman
2024-01
Excellent work from start to finish. Colin supervised the project and took care of each step of the process. The gas install was finished one full day ahead of schedule and the basement was cleaner when they finished the job then before they got there. The hole team at Princeton air worked well together.
Jennifer EICHMAN
2024-03
Princeton Air has some of the best technicians. We have always had great success with Carl Jackson, their plumber, who is professional, knowledgeable, and has an eye for money saving solutions.
Brijesh Kumar
2024-01
Not good. My heating broke down and in the first visit they did an incorrect diagnostic and told me my thermostat is bad and it needs to be replaced. Even after putting a new thermostat when it didn’t work, and I had to call them again they diagnosed that the issue was with condensate pump. The second technician Luis Figueroa seemed good. Between 2 visits to fix condensate pump I paid 660 USD. I was charged for first trip which was wrong diagnostics and they even made me purchase new thermostat. In general they seem very expensive . It broke down again after 2 weeks and I decided to go with someone’s else.
Joe Sergio
2024-02
Horrible customer service and sketchy company.My stepfather passed away and had a service contract with these folks. I called in August 2023 to ask what the contract was and they explained - I told them I wanted to keep it so that I could take advantage of having the furnace and A/C unit serviced before I sold the house.I called yesterday to get that service scheduled and the "customer service" representative was very rude and told me that they cancelled my account for "non payment" but then said they refunded the payments back to me. I asked why they would refund payments if they are claiming I wasn't paying - she said she did not handle those kinds of things I had to speak with someone else. I was then transferred to someone who was not there - left a message - no call back.So they decided to cancel the service contract without my permission, stated it was for non-payment despite receiving payments and then refunding it back to me, and provided extremely rude service when I wanted to try and do business with them.if they are willing to take unauthorized actions on billing accounts and then providing incorrect reasons for their actions - can you really trust them to do provide responsible and appropriate service to such an important appliance to your home?
M. Douglas Baker
2024-01
The sales representative who visited our home was courteous and punctual. He knew some but not all details regarding the machinery in question. Subsequently, we were provided a lump-sum estimate for installation of a new home generator. When I asked for an itemization of the estimate, my request was not honored. This is curious.
Andrew D Ive
2024-02
Terrible. Just terrible. We purchased the best Lennox air conditioning system from Princeton Air. Constant problems, completely unreliable and can’t trust the system to work. The team being sent to fix the previous teams issues don’t seem to be able to fix it. And good luck talking to a manager to actually solve the problem. Now a cold weather snap and half the house won’t heat. Worst decision we’ve made so far.
Ann B
2023-11
I have used Princeton Air for at least 20 years for routine service as well as AC installation in 2006 (?) and furnace replacement in 2022. They are consistently professional and friendly. They provide full explanations for service and are responsive to questions. I highly recommend the company.
Ping Peng
2023-12
Rob, the technician is highly professional. The service was spot on. My other feedback is more on the price tag. With a non issue finding, a missed emergency switch flipped. I had to shell out almost $300. That’s a bit deep.
Marcia
2023-12
Great service when we had the technician out. He was thorough and very knowledgeable. We waited 3 days for a call back since it went down during a Holiday weekend. It would have veen nice to at least get a call back.
Devils MetsFan
2024-02
Dan even though he is a Rangers Fan was very professional and pleasant. I got an estimate for 1 HVAC unit to be replaced but it was $20000. Who could afford these prices, inflation is making products unaffordable! I did not do the job because I am going to wait until my unit dies before I spend that money!
Mitchell Kramer
2023-11
I have been a customer of Princeton Air for over 20 years and recently moved into a new home that hade been serviced by Princeton Air . In fact new heating and air conditioning. Decided to add a humidification system and had a few bumps along the way as the installation process stared. Mr. Michael Roberts, Operations Manager reached out directly to me and was genuinelyInterested in making sure i would be satisfied and expressed his appreciation for a long term customer. He resolved the misunderstanding and we will continue our relationship with Princeton Air. Thank you once again Mr. Roberson
Jeffrey Stundel
2023-11
What an amazing after-hours service call experience! Our recently installed AC system thermostat stopped working. I called Princeton Air and spoke with an after-hours service representative, who was exceptionally understanding and friendly. She took all of my information - and within ten minutes, a service technician, Sarab, called to ask about the situation and told me he would be to our house in 25 minutes. Sarab arrived as scheduled and quickly assessed and remedied the problem. He was extremely personable and professional, and took great care with everything he did. I can't say enough good things about the Princeton Air service we received, from start to finish, and all of the team members involved!Service: A/C system repair
Big Mike
2024-04
Jim was very helpful & passed on a lot of knowledge about foam insulating attic interior roof. Also checked venting from basement to attic . Good all around.
Jon Wozniak
2023-10
tl;dr the geothermal system doesn't work because it leaks, they refuse to acknowledge or remediate.While drilling the well, Princeton Air destroyed my home’s drinking water well. The drilled about 15 feet away from it, and caused the well to be contaminated, clogged, and fail. We were without water for about a month while emergency permits were pulled and a new drinking water well was installed. The well was replaced by Princeton Air.The system had difficulty keeping the house warm during the first winter. Emails to Princeton Air on January 17, 2022 included screenshots of the temperature in the house dropping 15 degrees while the heat was on overnight.4 straight service visits in 2023, there is no pressure in the loop. They top it off and walk away. Normal operating pressure should be between 40 and 70; the loop holds at about 25. This causes faults, freezes, and failures. They won't fix it. $40k system, 2 years, nothing but problems.Services: HVAC system maintenance, Heating system repair, A/C system repair, Installation, Heating system installation, Heating system maintenance
Thomas Skoczylas
2024-02
Very professional from the first phone call to the service tech's follow up. Justin is a true asset for Princeton Air. He is thorough and knowledgeable.
Len Mc
2023-11
Our technician (Luis) who inspected the furnace was very thorough and took the time to point out areas of concern and explain why those concerns could lead to future issues. Overall compared to other services I have used Princeton Air is excellent.Service: HVAC system maintenance
Chris Casarona
2024-04
Great company. Great people. We’ve used Princeton Air for 25 years and value their support.
Deborah Peel
2023-11
Jake was excellent; knowledgeable & smart. He was able to figure out the root of our problem and fix it. He is also a very nice person, I would welcome him back for repairs in our home and feel very comfortable.Service: HVAC system repair
Nishant Parikh
2023-11
Making an appointment was a breeze. The technician JaQuan arrived on-time and was thorough and professional in his approach. He was well-mannered and a personable human being. In the end the fix for my gas furnace was something innocuous, which he fixed it promptly. He then spent some time ensuring everything else was looking great. Thank you for all that you do !!
Monday | 8 AM-6 PM |
---|---|
Tuesday | 8 AM-6 PM |
Wednesday | 8 AM-6 PM |
Thursday | 8 AM-6 PM |
Friday | 8 AM-6 PM |
Saturday | Closed |
Sunday | Closed |
Scan the QR code to leave a review.
Powered by bulkqrcodegenerator.com
Roofing Contractors in USA
Discover an extensive listing of reputable roofing contractors offering their services across the country. Locate dependable solutions for your residential or commercial roofing needs with ease.
Broswe by Population