The Finishing Touch

4.6 (78)

170 Central Park Square, Los Alamos, NM 87544
(505) 662-3388
tftnm.com

Claimed
Flooring store
Carpet store
Countertop store
Interior designer
Linoleum store
Tile contractor
Tile store
Window treatment store

From the business

  • Small business

Service options

  • Delivery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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John R

2018-04

The Finishing Touch is under new management. I originally went to Santa Fe Flooring because I had heard good things and met the owner, Marcelo. He told me that he had just purchased the Finishing Touch in Los Alamos and was making changes. I had a really good experience with Marcelo. He helped us pick out tile and make our design come to life. He had Jaime and Jaime (the installers) come to our place to see the bathroom the same day and we got an estimate the day after. We were pleasantly surprised when it came in lower than we expected. They were available to start quickly and were flexible when we had delays. The quality of work by Jaime and Jaime was really fantastic. They have also seen enough that they have really good taste when it comes to design details. Overall we're very satisfied and wouldn't hesitate to use them for our next renovation.

OatmealedKoala

2024-02

Good products and staff. Just be very careful in your choice of subcontractor for installation. Especially for carpet.

Karen Walterscheid

2023-04

My husband and I decided to remodel our kitchen in 2020. We anticipated that this would be a grueling process having to make many decisions on our own working with multiple companies including contractors, plumbers, electricians, cabinetry companies, countertop and flooring entities and painters. We began this endeavor at The Finishing Touch in Los Alamos. Upon entering the store, I was met by Wendy Vander Ham who turned out to be our guardian angel. Her exceptional product knowledge, project management skills, contractor networks and interior design expertise alleviated all of my concerns. We began working on the remodel design and she hit the mark on my dream kitchen! She takes the time to listen to what you want and provides sound advice. Wendy really cares about the customers interests, follows up often and follows thru always. We then met with her recommended contractor, Paul Cordova, to go over the design, canned lighting, electrical work, wall removal etc... Paul and his son ultimately did the work and did a remarkable job! They went above and beyond to ensure the quality of their work (reconstruction, cabinetry installation, electrical work, and lighting) and extended their expertise to reinforce supporting walls, ensure the plumbing fixtures were adequate, offered design expertise on incorporating a coffered in the ceiling and took extra care to protect the house from excessive dust. Moreover, they installed framing around my shutters to add an extra touch to them. Paul and his son's work product was outstanding! And, they "blew and and blew out" in a week and a half only having to return to install additional cabinetry that came in later. I would trust Paul with any work needed in my home. He is a professional, and a pleasure to work with. With regard to the flooring, Julio and Marcello (Finishing Touch owners) teamed up to estimate, order and have installed the most beautiful floor that I could imagine. Even with a delay in receiving the product (a delay from the manufacturer, Shaw), they worked diligently to ensure I got exactly what I wanted. And, they remained attentive to ensure that the project was running smoothly always working in my best interest as the customer. Jaime Carrasco was detailed to install the flooring and the backsplash and did a masterful job! As with the others mentioned, his quality of work was impeccable! He was quick and efficient and a joy to have around. He has become part of the family. George Padilla, Padilla Granite, installed the countertops and they are flawless. Over all, I couldn't be more pleased with my kitchen redo! My husband and I are proud to have kept our business in Los Alamos community and working with Finishing Touch, who coordinated the entire project, was a Godsend. They are all customer oriented, strive to give you exactly what you want, work in the best interest of the customer, and offer an incredible service and product. We will continue to work with them as we upgrade our home and we highly recommend their services to all Los Alamos residents. Give them a call, they will not disappoint! Thank you Julio, Marcello, Wendy, Paul, Curtis, Jaime, and George! Karen and Jeff Walterscheid.

Elizabeth Lucero (Gin)

2023-04

Don't like the fact that you have to search for a carpet/ tile installer. Need to go back to the old ways, to have a nice experience with your new installation.

Stacey Castille

2022-04

Wendy and her crew at the Finishing Touch were amazing. We had a full kitchen remodel including custom cabinets and countertops, a rebuilt pantry, custom shelving pullouts added to a cupboard and the removal of 2 partial walls. The work was done in a very timely manner. At the end of every day the space was cleaned up well and the crew was incredibly respectful and competent. Our new kitchen is gorgeous. It is exactly what we wanted and the estimate was spot on. I highly recommend The Finishing Touch!!!

Don Webber

2022-04

I've had two experiences dealing with Finishing Touch in their Santa Fe store. Last year I ordered a full set of kitchen cabinets (and sink). Wendy made helpful design suggestions and their installation proceeded flawlessly. This year, I ordered window coverings and laminate flooring for my home office, and the selection and installation of materials again moved smoothly. After shopping around, I am satisfied that I couldn't find better or more convenient and helpful service. Recommended.

Paul Dowden

2021-04

I have been completely remodeling (interior and exterior) a Denver Steel house over the past 3 years. Finishing Touch supplied all of the Hunter Douglas blinds and whole house carpet. They have gone far beyond my expectations to provide superior service. Julio and the entire staff are committed to ensuring their customers are completely satisfied. It is so nice to have this level of expertise and customer service here in Los Alamos. My house turned out beautiful and they truly provided the Finishing Touch.

N Civ

2018-04

Last year we selected tile from Santa Fe Flooring. We were so impressed with the owners that we decided to use their installers. Shortly after our decision, they expanded to The Finishing Touch. We worked with Julio and Jaime to select, order, and install our new tile. They did a great job and were extremely professional and efficient. We will definitely be using The Finishing Touch again!

Mark Martineau

2023-04

We had an appointment set over a week to estimate a large flooring job. At the last moment the gentleman called and said he was going to be off during the appointment time. A new appointment was set 5 days later. When that date arrived he never showed up or called. I called the office and asked if he was still coming? They did not know and said they would find out. At the end of the day the office called back and offered another appointment over another week away. It’s not a reliable business and the floor room staff are not very nice or helpful. It’s a shame!

Lori Pritchett-Sheats

2018-04

We have used them for over ten years for carpeting and window treatments. It has always been a fantastic experience. Installers are professional and show up when they say they will. For example, we have had to pull up the carpet they installed for us twice, once for broken pipes and for a sewer repair. Both times, I called them and for a reasonable price they relaid the carpet and you can not tell where the carpet was repaired. We have tried to use other home decor stores in Santa Fe and have been burned by poor service or terrible installers every time. One of the best we have dealt with in the area.

Liz Martinez

2021-04

Great customer service and great music playing. Good quality on their merchandise. Second time to get more grout and found out that they actually have tile for a good price in stock. Definitely worth your trip there to check out if the tile they have on sale works for your project. Friendly staff as well.

Andrea Lucia

2021-04

All of the staff were very personable,professional & knowledgeable. It was refreshing to work with a group of individuals that had such a high level of integrity and work ethic. I will only go to their beautiful showroom for all of my clients needs for flooring, window coverings & cabinets. Bravo Finishing Touch! Welcome to Santa Fe.

Kim Granzow

2022-04

We replaced our outdated carpet and Finishing Touch provided a high quality product. The installers (Bryan, Robert, Lucas) were professional, courteous and super hard workers. Great service!

Pixie Koetter

2021-04

We love our local Finishing Touch, they have been our go to for many years when we need flooring in a rental unit, great service and they are here in town should a problem arise. So far no problems have ever arisen, but it is good to know they will take care of it, if so. Great prices, super service! :-)

Joshua Nesmith

2021-04

Highly recommend this company if you are needing your floors sanded and refinished. They are very professional and quick.

Jennifer Sublett

2022-04

Please remember to take care of repeat customers as much as you cater to new customers. Blind malfunctions are frustrating, especially when we have to bring the large blinds to your shop multiple times to have them fixed. I also wish I'd known/been informed that honeycomb blinds do not work well in the long-run for large windows. You are local and we want to continue to support your business. Thank you.

Jeanette Trujillo-Rondeau

2021-04

We have had flooring and backsplash installed by Finishing Touch. We have also bought several window blinds/shades from them. Customer service is always excellent and they have great products.

Jeff Wauson

2022-04

We had Finishing Touch come out to repair two blinds the previous owner had bought from them, and they were wonderful! The job was done in no time, and they got the blinds back to good-as-new functionality!

Jonathan Pietarila Graham

2019-04

We paid for blinds for multiple rooms up front with the promise that they would be installed in 1 to 2 weeks. It was 5 weeks before they were installed! No communicating from their end the entire time about the delay. We had to contact them! For the rest of the house we will get our blinds somewhere else. We thought it world be worth it to pay extra for local service, but it wasn't.

patrick lambert

2021-04

Easy to work with, timely, affordable, professional, guarantees and supports great results, friendly staff. No need to go anywhere else for your flooring needsThey refinish the hardwood floors of our restaurant, tiled various high traffic areas in our restaurant, and helped us tile some walls

Gregory Viola

2022-04

THE SEARCH - Julio (Los Alamos), Marcelo (Santa Fe), and Josh (Los Alamos) were extremely helpful, and very patient as we searched for the exact flooring we wanted. (an older, traditional 2.5' - 3" board) They offered suggestions and pointed in the direction of numerous brands, in their stores and on line, to help us find our perfect floor. Once we found that flooring, they provided the various color samples that we took home to nail down the right color. Great Help!

Joe Danna

2019-04

Went in around noon to price flooring for a very small project. Associate seemed a bit disinterested, but said they would get me pictures of flooring samples from Santa Fe, because those samples weren't available in the Los Alamos store. I left my name, phone number and email. No response in 2 weeks. I would have expected some response the same day or the next day. So much for keeping it local. I was hoping this would go well, so I could use them on a major remodel, but that is not an option any more. Good luck if you try to use them.

Ray Laskey

2023-04

Used them before and got thru the remodel but it was a chore. Called last week to see if somebody would come out to give an estimate. Kristin said she would have Wendy call. I got no call so I called today. Kristin said “Oh Wendy is out sick and will be out a week.” Sounds like a well-planned illness. Anyway would have been nice if someone called and provided an alternate

Jennifer Nisengard

2023-06

Just amazing customer service! Beautiful fixtures and choices and with design, just so excited about our kitchen!

Emily Ortiz

2021-04

This is the second time I’ve gone to The Finishing Touch to order tile. Each time, Janelle has taken the time to brainstorm with me and provided details for each tile I was considering. I appreciate her input and knowledge. I’m extremely happy with the tile choices I made.

Richard Schoenberger

2021-04

I can't say enough about the friendly, professional help we received yesterday picking out new tile, flooring and carpet. We were able to find everything we needed. Amanda was very helpful. Thank you

Sue Waterbury

2022-04

We have dealt with the finishing touch with the original owners and several times since it has changed owners. The new owners had some shoes to fill and they have done it! Thank you for your professionalism.

Sher Nichols

2022-04

Excellent people to work with. We truly try to shop local and Finishing Touch makes this easier. Have been doing business with them over 30 years, and will continue.

steve bowers

2021-04

Lots to choose from, and excellent knowledge and help with products. As always very timely with orders. Great experience if you are looking for inspiration or ready to purchase. Thank you guys and gals plus a shout out to Julio!

April Viszolay

2021-04

I will repost after we have done the install. So far, all my details and requests have been answered. My quotation was timely, and the product I order was delivered fast. Good communication and great staff.

Opening Hours

Monday 9 AM-5:30 PM
Tuesday 9 AM-5:30 PM
Wednesday 9 AM-5:30 PM
Thursday 9 AM-5:30 PM
Friday 9 AM-5:30 PM
Saturday 9 AM-2 PM
Sunday Closed

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