4.9 (66)
1700 N Union Ave, Roswell, NM 88201
(575) 755-7663
trustmarkroofingllc.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Hillard Frie
2024-04
Miscommunication on my part maybe??? Though I said one thing but maybe I didn't, my first roofing experience but overall pretty stress-free Chance and Manuel were great and they really tried their hardest to make me happy. IF I had to do another roof I would have no problem recommending them. Now for major rain and wind storm to test out this new roof and stand behind what I said or be disappointed, only time will tell and will update as appropriate in the future weather events but I'm sure they will be positive. Quality difference between old roof and new roof from what I could see TrustMark has my vote and trust.
Mike Bratcher
2024-04
Gage and Abel have been great to work with. Tree fell into my cabin and Trustmark responded on Saturday before Christmas to protect the cabin. And they have done all the repairs inside and out. Highly recommend this company!
Shari Lykins
2024-04
When the damage to my roof happened I thought who do I call, then I remembered a commercial on the radio about Trustmark roofing. From the very start has been awesome service. Answered all my questions and even came out to get the damaged panels before repairs started. John has been very helpful and responsive to all my calls and text. Thank you for making this experience easy. Will definitely recommend my family and friends.
Amanda Utley
2024-04
From the beginning, with Gage giving us detailed information about roofing material, how the process will go, and payment options, to the very end with Gage and Emma helping with getting all the costs in order. It was a very smooth process that makes you feel taken care of. Emiliano also came to inspect for materials and was very kind and informative on what to do the day of construction!! The team that did the roof worked very hard finishing in a day being very considerate from roof to clean up! The receptionist was fantastic with getting any information to me right away, and keeping me up to date with the process! I will definitely go back for my window and gutter needs as well!!
Debra
2024-04
Emiliano at Trustmark Roofing and Windows is the absolute best! He had replaced my roof about seven years ago. My roof was way past the warranty period. Yesterday I noticed that the wind ( 50-70mph) had lifted and damaged the shingles. I called him yesterday and he came to my house today and repaired the damaged shingles free of charge. The level of customer care is beyond excellent. Trustmark roofing not only cares about the job they do on your roof or windows, but they stand behind their work! That is a rare quality these days. Highly recommend!!!
Claudette Foster
2024-03
I'm very pleased with my new roof along with Emiliano and his crews. They came on time, they worked a full day, everyone I spoke with was polite and helpful. And I appreciate the great work and attention to my requests. And let me not forget the efficient staff in the office....Kyla, Emma, and Jennifer made the logistics easily manageable.
Natalie and Manny S
2024-04
Emilaino and crew are great! They did wonderful job with our windows and trim! So glad to have them here locally. We appreciate the fine work. We highly recommend!
Sabine Lunow
2024-04
Our mailbox was seriously loose from all the wind this last winter. Emilio fixed it in five seconds!!! Great job. Thanks so much. If we ever have problems again, we know whom to call.
Tami Colon-Escobar
2023-11
I wish I could give 10 stars!!! These guys were such a blessing and a joy to work with! They were ALWAYS punctual and maintained contact with us throughout the process, updating us frequently on their schedule, the materials, and their progress. Having already gone through THREE contractors in the area who all fell through, I am ecstatic to say that I loved their work so much I hired them to do an additional painting job after they finished replacing the front side of our roof! They did not disappoint! If you are looking for an honest and reliable company to do work on your roof or house, TrustMark Roofing & Windows is definitely the contractor to go with! John Borba and his crew were phenomenal!
Mark
2024-04
Had roof damage from a wind storm in February 2023. Didn't become apparent until it rained in May. Called Trustmark based on the recommendation of a friend who had used them on his roof.Spoke with Chance Estes who was our Project Manager. He was, and continues to be, very responsive. He kept me involved throughout the process. Emiliano and Chance came out a number of times to survey the project, and provided us with a breakdown in the process. Emiliano came out and met with the Engineer the insurance company sent out.The repair to the interior damage sustained made the house look brand new. Thank you Abel!.Everyone we have encountered has been punctual, knowledgable and willing to go the extra mile to help. We have since ordered windows and are waiting for them to arrive and be installed.We have, and continue to appreciate the outstanding customer service. Thank you, Trustmark!April 2024- Had a Provia storm door installed. Abel and Diego did a fantastic job! New door makes a difference. Looks great. As always, outstanding service. Excellent post-install follow up from Chance!!! Keep it up!Services: Roof repair for storm & wind damage, Roof inspection, Skylight installation, Roof installation
Gini Bartley
2024-02
Trustmark recently installed sun tubes in our home. The entire process was terrific! From John, the project manager, Abel and Diego, the installers, Emiliano, the COO, Anissa, inside project manager and the entire office staff the entire process was well managed, responsive to our needs and genuinely painless 😊. We highly recommend TrustMark Roofing. Great job!!
Greg Bratcher
2024-04
Gage and Abel have done a great job thus far in the repairs to both my cabin and my brothers cabin. Great communication and availability! Highly recommend
Lauren Richardson
2024-03
Very friendly and honest. Most companies would just say you need a new roof but they just made some minor repairs. Will definitely be calling them when I eventually need roof replaced! Thank you :)
Oso Munoz
2024-03
I called TrustMark Roofing &Windows, Inc. and they responded so quickly and efficiently. Found the problem and fixed it the same day. Emiliano was wonderful and very friendly. I would recommend them to anyone!
Marivel Johnston.
2023-11
Amazing work! Very professional. Answered my call quickly and scheduled me in that same day. They were able to come look at our roof which only had a couple of shingles missing and scheduled to fix it that same day!! Highly recommend!Service: Roof repair for storm & wind damage
Tony Ramirez
2023-11
I had John inspect my roof not too long ago, he came down and showed me photos of what my roof looked like. He was very honest with me about the little to no damage I had on my roof. I’m very grateful for his honesty and I will definitely be using TrustMark in the future if needed.Services: Roof repair for storm & wind damage, Roof repair, Roof damage repair
Brandon Mendoza
2024-01
TrustMark hooked it up big time! Roof was acting up, they came, patched it real quick. No leaks, no fuss, and the price didn't break the bank. Good folks, good job!
Shantell Aguilar
2023-11
In addition to providing my grandmother's house with a beautiful new roof, this firm also managed our insurance claim, which made the entire process very simple and stress-free. Their sincere concern for providing us with the finest service possible is evident. This neighborhood business is one that my grandmother and I will always recommend!Service: Roof repair for storm & wind damage
Vilma Cueto
2024-04
Love my windows nd customer service is GREAT!!
Shelley Hiett
2023-10
The whole process with John was amazing! He worked with us on getting the best possible deal that would work with our retirement budget. He was punctual, knowledgeable, personable, and polite. Our quote was given to us quickly, within a few days, and we were so pleased with the whole process. We will definitely be referring them to our friends. Thanks so much, John!
John Smith
2023-10
We called TrustMark and they came out the same day to inspect the damage on our roof. John answered all of our questions and was on the ball the entire time. The crew showed up the day they said they would and completed our roof in just one day. (We have a big roof so I thought it would be 3 or 4 days.) The office communicated with us very well through the entire process. I will use TrustMark every time and recommend it to everyone I know. Thank you!
Deborah Hewitt
2024-04
Nice windows..better price than Andersen. Didn't take very long to do. Installers were great
Jonathan Mahran
2023-10
The customer service I received from John was next to none. The entire process was made easy for me and there wasn’t a moment where I felt overwhelmed or stressed. I am definitely recommending them to anyone looking for a new roof.Service: Roof repair for storm & wind damage
Miranda Reese
2023-08
John came out & did a thorough inspection on my roof, he was honest and gave me his professional opinion and stated we had no storm damage on our roof. TrustMark Roofing & Windows will definitely be the company I go to for our next storm ! Great local company.Service: Roof repair for storm & wind damage
A C
2023-07
Happy to have stumbled upon this company! Everyone from the company with whom we have spoken to has been very helpful and professional! The entire experience was carried out with ease: from the initial conversation with Anissa, to the inspection with John, and the repairs done by Manuel. Thank youService: Roof damage repair
Billy Quiroz
2023-11
I came home this evening while it was raining and I realized I haven’t had any issues w my roof since TrustMark Roofing installed it about 4 years ago. The craftsmanship does not go unnoticed.
Stephanie G.
2023-05
We had our roof replaced by them a little over 5 years ago. A small patch of shingles came loose with the recent high winds (otherwise, roof looked great). We were just outside our warranty, and they repaired the area free of charge. Good customer service is so hard to find these days, and this company has it! We will definitely be using them in the future when needed. Highly recommend!Service: Roof repair for storm & wind damage
Jo Popek
2023-05
Trustmark Roofing and Windows LLC are great to work with.The outside project manager, John, came and inspected my roof, and was very helpful, explaining everything to me because I have never had to replace a roof before. The inside project manager, Anissa, was extremely helpful when I had any questions with my insurance or any other problems.The workers came right on time and were very efficient, polite, and helpful. They did a great job, and cleaned up very well.An example of helpful is that I was trying to relocate my doorbell, and had some problems with my electric drill so one of the young men came over with a huge smile on his face and helped me to get both screws in so I could get my doorbell relocated. Now you don’t find that often, so I highly recommend that if you need roofing, call Trustmark.Service: Roof installation
Karen Scott
2023-07
We replaced windows in our home and i they are good quality and look so nice . Manuel & Anissa are so helpful and they do a great job with the install and keeping us informed about our project . I recommend them to anyone needing new windows .
Jana Mann
2023-10
We had our roof replaced and the customer service was outstanding. They were very responsive and I was so pleased with the job they did. I recommend Trustmark Roofing!Service: Roof repair for storm & wind damage
Monday | 8 AM-5 PM |
---|---|
Tuesday | 8 AM-5 PM |
Wednesday | 8 AM-5 PM |
Thursday | 8 AM-5 PM |
Friday | 8 AM-5 PM |
Saturday | 9 AM-12 PM |
Sunday | Closed |
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