Ruidoso True Value

VTXCHIK

2024-04

Helpful staff and knowledgeable as well!!! Will shop here again!

J M.

2023-12

A place you can go even if your not sure or if you don't have the knowledge on how to repair something. The staff is outstanding and knowledgeable.

Tom Hansen

2021-05

Not the biggest I have ever been to, but their stock is awesome anyway. Friendly, family run, with great, helpful staff. Prices are much better than Ace Hardware in Ruidoso. Always go to True Value first and avoid the other place when possible. Thumbs up to Glen, Nikki, Ava, Mike and Jeff! They are ll so knowledgeable and make you feel like family.

Gage Larsen

2023-05

balding white hair man was nothing but rude and disrespectful when i returned to inquire about the product he had sold me, he told me they would work and when they didn't it was my fault, did nothing to help me or fix my problem. lost a customer and will never be coming back, ace hardware in town provides better customer care and knowledge.

Greg Bisesi

2022-05

Always a great and helpful experience when shopping at this business. The employees really know their stuff. I also like that they will sell you shorter lengths of certain materials instead of having to buy a full length. Prices are good enough to nix a trip to Alamogordo to Lowe’s or Depot.

Francis Matt Ponteri

2021-05

I've been going here for years for hardware, tools, and whatever, and find the staff there to be friendly, helpful, and always have an answer for project related questions, if they don't know, at least they're honest enough to tell you so. Two hardware stores in town, True Value and Ace Hardware. It's like a competition as to which has the best customer service, and both are excellent shops. The only reason I gave them 4 stars, and for me it's an important issue, is they won't deliver. I don't understand why, when Ruidoso is literally like 5 minutes from one end of town to the other (well, maybe a little more, depends if you traveling at 2pm on 4th of July or 2am the middle of March, when there's no one here but us locals.) Ace Hardware has received over 80% of my business, as they'll deliver anything, anytime, and for $0.00 delivery fee. And, True Value is less than a mile from my home, a one minute drive. Ace is about 3 miles, obviously longer drive, but they'll bring what I need without question. I'm retired, work remodeling my home, refinishing cabinets and furniture, and other wood work about 7 days a week to keep myself occupied, and I am constantly needing something from the hardware store. I'm retired, don't drive, so who do you think I'm gonna call when I need something? I truly wish they delivered. I like the folks there, the prices are good, and it's crazy that they are so close to me, and I need to call Ace, who's further away But if I need something, and a ride isn't handy, I'm calling Ace. The manager at Ace, Harry, is a great guy, and extremely easy to work with concerning getting to me what I need. I don't mind waiting till they have a larger deliver order that's coming my way, and they don't mind dropping my order off on the way. Price wise, I find Ace to be generally about 10 to 20% higher than True Value, but think they don't control pricing, even though privately owned (that's an UNeducated guess!!), but unless it's a very expensive item I need, I'll pay the higher price, and get it delivered. It's all relative with deliver cost included. I enjoy both stores, could not say a negative word about either, and happy here in tiny Ruidoso, we have two great hardware stores to choose from.

Jake Goertzen

2022-05

Helpful people family environment everything you need for your repairs this place is the place. Ace is the place ? Not for this Mennonite, true value is the place for me. If John Madden were still around he would agree. Yep come get all your parts here and see the smiling faces

Justin Fiveash

2021-05

This hardware store was the worst I've ever been it. The parking lot is a nightmare! Make sure your car insurance is up to date if going to this place. The last time I went into this place I was treated do disrespectfully just because I didn't know the name of the of the piece I was looking for. The man that so called "helped" me talked down to me and treated me so disrespectfully. I was livid by the time I walked out of that place. I will never be back!

Jeanna “JeAnna” Marie

2020-05

Had a return and the staff were very helpful. It was an easy breezy return with a full exchange on the product that would fix my situation. Awesome and pleasant experience. Will visit again when the need for yard accessories arrises.

Hector Centeno

2021-05

Owner not convincing, I asked for a weed eater, he told we will have a sale next weekend, on Echo brand.I asked if I he let me pay for it and you can hold it in the store, I’ll pick it up next week, he told me and can’t do that, company might find out, we will a problem with them, he also stated we have plenty, today was the Memorial Day Sale day, I went to buy the gas trimmer and incredibly it was sold out.I could’ve bought it in El Paso, and avoid this but I like to contribute to Ruidoso’s economy, I spent thousands of dollars a year in this village but I won't spent a penny in this store again.

Kelly Maynard

2021-05

Nicki and her staff our Awsome!!! There take care of any questions I have or what I need.. They take there time and play with my dog as well, they make her feel special as well lol

Tracy Burns

2022-05

With other customers still in the store and all I needed was a can of spray paint. I find it to be poor customer service for an empoempl to pop his head out the door to say we're closed with one minute left before close time is terrible customer service. I get it we came right at close but if you cared about your customers and still had customers the two minutes it would haven't taken for me to grab one can of spray paint shows the lack of care your store has for their customers. I will stick with Ace Hardware for now on.

paula burns

2022-05

That guy Justin that left review down further on reviews gives everyone a bad review. I wouldn't listen to his review these people at True value are awesome people that guy gives everybody bad reviews so this is not the only business that he's done this to so don't listen to him.TRUE VALUE IS #1 10⭐S

conrado duran

2021-05

Always excellent knowledge by their representatives. You can ask them anything and they have the experience to help. On top of that they have excellent customer service.

Robert White

2022-05

The is knowledgeable on there product. I bought an echo chainsaw from 2 years ago and they are very helpful to this day

Miriam Lusk

2018-05

Such a great hometown hardware store. Got exactly what we needed . Staff is crazy helpful.

dian Whocares

2021-05

This is a clean family owned store, with knowledgeable, helpful staff. Easy access and masks required.

Steve Franklin

2019-05

Always very helpful and knowledgeable people. My favorite hardware store in Ruidoso.

Crafting with CATS Tammie

2019-05

Friendly helpful in finding what we needed. Nice to walk into a business that remembers what service means.

John Johns

2020-05

Very helpful and friendly staff with a great selection of tools and supplies.

Javier Lopez

2019-05

Good place to find what you need for repairs around the house. Helpful employees.

Barbara Neal

2021-05

Very nice staff and owner. Store fully stocked an organized.

Linda Lou Eckert (Aztex)

2021-05

Gr8 customer service especially for those DIY folk like me 🙂

Jim Albright

2023-05

Nice helpful people and way better than driving all the way to town

Billy Bell

2022-05

Great place to shop! Excellent customer service!

Kenneth Hof

2023-07

Unknowledgeable staff but refunds were fast

William Busse

2021-05

Great local hardware store with friendly, helpful people.

John Daniel

2019-05

Great home improvement center. Friendly staff and always on hand to help.

Bob Holmes Guide Service Richland Chambers

2019-05

Always friendly always organized and most always has exactly what I'm looking for or something even better!

The Runner MC craickin

2021-05

Best hardware store in town by far