4.7 (221)
1411 Chili Ave Suite 3, Rochester, NY 14624
(585) 727-8619
roofingrochesterny.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Adrian Andrzejczyk
2024-04
From start to end I couldn’t be happier with my experience with Roofing Rochester. I met with Davis for the consultation process and he was so helpful with answering all of my questions that I had and made the process so easy and stress free. Anytime I reached out to him he was very responsive and updated me every step along the way. I also spoke with Ed who helped keep me informed with scheduling the date my roof was getting repaired along with organizing when the materials were going to arrive. All of the workers that were a part of the project knocked it out in one day. Worked non stop until the job was finished. Everyone was so kind and respectful. I couldn’t be happier with how my roof came out. I would highly recommend Roofing Rochester.
Scott Sulzbach
2024-04
I would recommend any new client to be mindful, we received an estimate/quote from this supplier, received a contract and even forwarded a deposit. Then we were working with the scheduler for the install, two days before Roofing Rochester was going to start on the project, they stated the quote is no longer valid and need to increase the quote by 100%. What 100% increase, how is this possible? So Roofing Rochester, cancelled the contract and just walked away. So please be cautious since Roofing Rochester would not stand behind their contract and agreement.
Sabrina Negron
2024-04
Awesome and Professional service from the salesman to the installers. Everytstep was communicated to us throughout the entire process. Matt was at the job site making sure everything went according to plans.The installers were great the job looks great. After the job was finished they stayed at the job site for a while and came to ask me if I had any questions or concerns. Overall I will recommend this company to anyone that would be interested on a roofing job
Timothy Peisher
2024-03
I wanted to thank your company and the crew for the repair of our chimney flashing. The guys did a great job and worked late to make sure this was done correctly. Cleaned up the area even though it was dark and were a truly professional group.The pictures they had of the repair and the craftmanship work make me feel comfortable that this area of our roof is finally properly engineered to avoid leaks. I inspected the repair after our first rainfall, No Leaks detected which warrants a positive recommendation for you company.Best Regards,Timothy Peisher
Connor Dorr (Donner core)
2023-06
Roofing Rochester did an amazing job! With a full tear off and all new plywood (about 68 sheets) there crew finished in only 12 hours in one day. Cleaned up perfectly and I can't think of a single negative thing about my experience
Kimberly Flynn
2024-02
We had a leak in our sunroom and out of 6 contractors I tried to contact, Roofing Rochester was the only one who returned my call and had a guy out to look at the job 24 hours later. They responded to every question I had, quickly and thoroughly. They were prompt, communicative, and just great to work with! I already have another job lined up for them.
Allyson Dennis
2023-11
Contacted for a possible shingle repair near a chimney stack. Scheduling was easy. Davis arrived on time. He quickly determined I didn’t need a repair, but offered to seal around the flashing at no charge. I so appreciate that and the honesty. I will definitely recommend to family and friends and use them for future roofing needs. This is a business with integrity.
Nancy Whiting
2024-02
The work I had done to repair a porch roof which needed stucco work also was done in a timely manner and the follow-up was done completely to my satisfaction. The workers were very pleasant to work with and answered my questions without hesitation.This is the second time I have had the opportunity to work with Roofing Rochester and I was impressed with the technician who arrived and did a wonderful job. He was not only efficient but very polite and explained in detail what he did.I shall continue to recommend this company to anyone who needs any type of roofing work necessary.Services: Roof repair for storm & wind damage, Gutter installation
Jaclyn Cooper
2022-04
I had an amazing experience with Roofing Rochester!!! If you need something done to your roof or gutters, contact this company right now. We noticed that there was a leak in our roof one rainy day and I contacted Roofing Rochester to see if they could help. The owner Paul got back to me ASAP. In total, I had 3 companies come out to check out what was going on and I decided to go with Roofing Rochester. Paul was able to give me the best price and he genuinely cares about his customers and wants them to be happy. We did a full tear off roof and it was completed in 2 days. The crew was fast, efficient and they did a great job cleaning up after each day. We had to replace 3 skylights and during the process of the skylights being pulled out, the inside paint was ruined. I wasn't too happy because I had just paid to have my house repainted and I mentioned that to Paul. I know that this isn't really their fault but Paul said that they would fix the inside of the skylights for free. Our skylights are very awkward to get to and the guys (including Mike the general manager) came out and made sure they were repaired (it was even on a Saturday). I'm super pleased with how everything came out and I'm really appreciative to Paul and all the workers at Roofing Rochester!Services: Gutter installation, Skylight installation, Roof installation
Jeannie Steven-Myers
2023-12
We had some fascia/flashing replaced as well as some corners of aluminum siding. The guys were friendly and cleaned up everything. The only reason I am not giving them 5 was scheduling was a bit shaky. I didn’t hear a thing for a few weeks, then they called and said probably next week, then a few more weeks went by before they called to say they were coming that day. It all worked out though.
Jenn M
2023-04
Chose Roofing Rochester for insurance claim; we had lost a few patches of shingles during windy weather that eventually led to interior water stains. Fast, prompt, courteous! These guys were done in 3 days in late December conditions and we had our house back to normal & looking fantastic just before Christmas. A "during" and "after" pic for a visual.
Danielle Hueston
2022-04
If you prefer not to read the details here and just want the TLDR; version– consider yourself warned, DO NOT hire Roofing Rochester, check out some of their work below. Not sure how most of their reviews are so glowing (perhaps they are fake?) but I can assure you hiring this company was a mistake and as they say, hindsight is 20/20.The first red flag should have been the day they started the job– May 18. After trading a few horror stories with the sales team about using subcontractors– you can imagine how shocked we were when a truck pulled in emblazoned with the name MONROE ROOFING, aka a completely different company we signed a contract with. From subcontracting the work to another company to lying straight to my face that they didn't subcontract despite their conflicting answers- same company, sister company, affiliated, have worked with them for years, etc. (Monroe Roofing established an LLC in December of 2020), they had every chance to come clean and correct the first red flag and they didn't.It was clear there was ZERO communication and oversight with their subcontractors and Roofing Rochester management. We were told the job would take a max of 5 days. Yet for over a month, we had a mess, noise (which is expected for a few days but becomes a huge issue when you work from home), and a revolving door of people coming to our house at sporadic times– 8am to 9pm.Next, I'll touch on the attention (aka lack thereof) to detail and craftsmanship. It was a complete hack job and they try to cut corners everywhere they can. Again some damage to trim and paint is to be expected during a complete tear-off. What is NOT okay, is completely DESTROYING trim and literally pushing nails through the trim of over 60% of the house and garage. Not only does this destroy the integrity of the trim, it looks HORRIBLE. Nails and holes are visible every few inches. And now we have to expedite painting our house so it doesn't become a bigger issue. We also had to argue to get shingles actually put on a portion of our roof (!!!!) where they first chose to just put rolled black roofing and tried to argue that it was "finished and didn't need shingles". Likewise, in all areas in which they were supposed to apply white flashing, there is black rolled roofing. Still not corrected. They reference "it was not in the contract" (because they omitted it) despite their sales person confirming and documented in texts with the project manager.Now let's talk about communication. Between raising the issues to our sales person, the project manager (Mike Pringle) and then finally the owner (Paul) over the course of a MONTH, the response time and how the very obvious and ongoing issues were handled was a complete joke. We had to ask them to actually come to the house on multiple occasions to see the issues for themselves- since they couldn't bother to actually do the job themselves and had subcontracted it out. Each time there was an excuse and they tried to rationalize the work and that it was ok, things "look fine", or just became straight up combative. But when blatantly asked "would you want your house to look like this?" had zero to say.Instead of working to fix the mistakes in both quality of work and service, the owner Paul said he would "take $100 off so we could part on good terms" which is laughable, embarrassing, and a complete slap in the face. We are NOT parting on good terms. And I can only hope come winter there are no issues with the work we can't see because if there is further damage to our home because of their work, there are going to be serious problems.Both myself and my boyfriend (he in a similar home improvement industry) are business owners, we understand there are projects that have issues and things happen. But it's how you handle them and make it right. I hope if you've made it to this point I don't need to convince you to NOT hire them. Do yourself a favor and call another roofing company. But make sure it's not Monroe Roofing or any other "associated" with Paul Melnik or Mike Pringle.Service: Roof installation
Jeffrey Brown
2023-09
I was very pleased with the job Roofing Rochester did my roof. Davis outlined the quote clearly. I thought it was a very fair quote. The crew did a very good job. They got it done in a day even though it involved some extra work. I was very happy with the way the job turned out. They did a great job cleaning up, nothing left behind. Very good communication throughout the process.
Bradley Patrick
2023-11
What can I say about Roofing Rochester? Well I had a great experience with Roofing Rochester. They are one of the most professional home contractors I’ve worked with. A special thanks to Gerald for attentiveness and kindness.
Jordan Marr
2023-11
They are super responsive, called about some fascia damage and the project manager Gerald was out the next day. He informed me exactly what needed to be done and gave me a fair price. I would highly recommended!
cityfamerjack
2018-04
Started a complete tear off on April 2nd on my house & separate garage. Despite winds over 45, and bouts of both rain & snow, they completed both the roof & gutter job by April 8th. They went the extra mile making sure the clean up showed no traces the job was ever attempted.
KCbelieve in your beauty Cusse
2023-07
Roofing Rochester's was exceptional. They really care about their workmanship and customer service. It was amazing. Their team continuously worked without idling, displaying exceptional efficiency. They also tackled an underlying garage roof issue with a cost-effective and clever solution. Their top-notch materials and attention to detail resulted in a sturdy and aesthetically pleasing roof. The team's professionalism was outstanding, making them the go-to choice for roofing needs. Highly recommended for their excellence in workmanship and dedication to customer satisfaction.Service: Roof installation
Jd Jd
2024-04
Great experience, the crew worked hard every day and cleaned up thoroughly after each day. I would and have recommended them.
Tony Parisi
2023-09
having never had to deal with a roofing company I got real lucky by picking Roofing Rochester. I cannot say anything bad about them. They communicated very well. Did an excellent job stripping the old roof off and putting the new roof on and took care of other small details that I asked them for. I recommend Roofing Rochester, you will not be disappointed.Service: Skylight repair
Christopher Hussar
2024-03
The team worked diligently and quickly on a complete tear off and were conscious of our home, and neighbors. I was pleased to work with the team and would recommend them to anyone with roofing needs.
nancy muniz
2023-11
I had a serious roof leak! The company sent 7 roofers who worked 11 hours to finish so I could dry out my house. They did an awesome job and I highly recommendthem to everybody
Gerald Conezio
2023-08
Roofing Rochester recently completed a replacement of both a sloped and flat roof on my historic home. I was most impressed by the professionalism and efficiency of their team. In particular, I was very pleased with Davis, Paul and Matt. The work was accomplished quickly and exactingly. The entire crew was hard working and pleasant. I would highly recommend Roofing Rochester to anyone in need of their services.
Chris Gero
2023-12
We only had them price a roof for us but did not proceed with the work. They were professional, courteous and timely. We hope to work with them in the future.
Miriam Gross
2023-11
Definitely recommend Roofing Rochester: Professional, friendly, easy to work with, efficient, reasonable prices, thorough cleanup of work area. Davis was extremely patient, friendly and helpful. Thank you!Services: Roof installation, Attic venting installation
Tom Plucknette
2021-04
I couldn't be happier with the experience as well as the result. Paul is on a level that few in his industry achieve! He solved some significant venting and drainage issues we had. The crew did a spectacular job installing state of the art products! They protected our landscaping and cleaned as they went, not one bit of debris was left on the ground. All of our neighbors and passersby had nothing but wonderful things to say! Thank You Paul Nick, Mike and others!
Dwayne Cunningham
2023-08
Quality of job is excellent. Professionalism leaves much too be desired. Roofers left my yard a mess and left equipment and supplies on my neighbor's property. They also dropped hundreds of pounds of shingles on my flower bed destroying most of them. Communication was almost non existent unless I engaged. Told me it would be fine in 2.5 days yet it took until the following business day to get completed, leaving a dumpster in my driveway for the entire weekend. No one communicated that they needed an extra full day or that the dumpster would have to stay in the driveway for longer than planned. Called to complain and never heard back after I was told I would hear back.Like I said quality of the work is excellent. But the customer service and professionalism is amateurish. They left me very frustrated.Services: Gutter installation, Roof installation
Aaron Hess
2023-12
Ryan was great! He came in with a good quote for me for my roof. He is a very good estimator and knowledgeable.
Mike Betz
2023-08
I am a Buffao general contractor, I hired Roofing Rochester for a arched copper roof. They did an excellent job and I would highly recommend them.Service: Roof installation
james ramsell
2023-09
We have had a trouble spot on our roof where it transitions to a porch roof. Several estimates and we chose Roofing Rochester because of their comprehensive explanation of the fix. Crew was fast and I was impressed with the technical effort the lead put into the fix with extra flashing and ice shield.Service: Roof damage repair
Marissa Gmerek
2022-04
Team is extremely unprofessional. Left a disaster after each day… including leaving sharp objects that my dog stepped on and hurt her paw. Requested a callback from the manager and never received one. Broke part of the cement on the walkway into my home. Would not hire. Extremely poor quality. Also not sure how these reviews are glowing.*** in response to the owners comment: that is a straight out lie. I got off the phone today with the girl who answers the phone and she said it was 4 layers, not 7. So although it was more layers than anticipated, that gives you the right to create an unsafe living environment? And for not getting ahold of me… I left my phone number twice and I also asked your employee for your phone number and called that number twice. Never received a call back. And I did use the park across the street to let my dog out… the photo I posted is the only way to leave my house and that’s what she had to walk through to get to the park. It’s impressive that you could only leave an excuse and insinuate that I was letting my dog play in a work zone rather than speaking to me directly. The length of time the workers are here is not the issue, it’s the sharp objects being left each night that is.
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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