Falso Service Experts

Victoria Barrette

2024-04

We are part of the advantage program. We got TheLennox SL28036 ACLennox SLP99070 FurnaceHumidifier with blue light& the S30 Lennox Thermostat installed back in June 2021 when we bought our house & the AC died the day after we started moving in. Every single service tech that comes out , is always professional & down to earth!Whenever we have an issue they are right there and ready to help!Nick (sales) is amazing! He’s been here a few times for service & for quotes! Last time he was here to sign us up for the financing (electric box) he was here for quite a bit waiting on my husband. We are Italian so we talk & he was talking along like we were all old friends.Nick & Josh the electricians are also amazing! They installed our new electrical box in a zip . Nick was very nice and walked me through the steps of what he was doing and when.We had another tech over the summer (can’t remember his name but he has curly hair and wore a visor ) he spent almost 2 hours on the phone with Lennox to get our AC working. He was here for probably 3/4 hrs that day. Showed me tips & tricks incase it happened again.We appreciate every tech we come in contact with. My husband is a blue collar worker (trucker) so we understand the long work hours these guys have. & unlike other companies they are always pleasant to interact with! Thank you Falso for employing some of the best!

Joseph Kramer

2024-04

We had our air conditioning maintenance and plumbing inspection done today. Andy and Catlin were thorough and professional. They explained clearly what the results were and any issues they found. Excellent service.

Kellie Brauchle

2024-01

We got a phone call this week and scheduled a routine maintenance appointment for our heater.Chip and Nathan were very helpful and knowledgeable and answered all of our many questions. We appreciate their expertise. They arrived on time and were very thorough. We appreciate their time and hard work! Thank you.Bonus points for Chip being a cat person! Our cat enjoyed their visit too.

Kathleen Champlin

2024-04

Garrett & Britney were awesome. They were some of the nicest associates that I've dealt with. They were checking hot water heater for a gas leak and were very informative about the testing they performed. Very impressed with the time they took to explain.

J. M. W.

2023-12

Business was responsive and communicative. Electrician Nick was very professional, made the install of a new electric oven outlet very straightforward and talked us through all of our questions. Will do business with Falso again.

Michell Lenchico

2024-04

Josh was here to take care of my thermostat issue. He was very friendly and very helpful. He arrived on time, which I was not. He was very patient enough to wait for me. His service was stellar! He was very professional!

Tom Spadafora

2024-04

I had two service people at my house this morning. Andy, the HVAC technician, was very professional and he was easy to talk to. Luis, the plumbing technician was very thorough and also was easy to talk to. I would recommend both of these technicians to anybody who needed Falso's services.

stevy crawford

2024-04

We had AJ Martino come to the home for an air duct cleaning quote. His expertise and knowledge was incredible and he found some issues that we are happy to have addressed. We are now getting a new furnace and water heater, the air duct cleaning is included.

Steven Wantz

2024-03

What a great experience! Our oil boiler started smoking in the middle of the night on a Sunday and Falso was the only company that not only answered the call, but showed up that morning to diagnose the issue. They were back the next morning installing a new boiler. Great service and overall experience working with this company and I highly recommend them!

Dave Marconi

2024-04

Garett and Brittany were at our house today to diagnose a problem with our furnace. They were very professional and thorough . All the test results were explained to me as well as options I have. We have decided to have the work done and appreciate their friendly service.

Erin Greco

2024-02

Dylan , Chip , Jacob H. and Seth were professional, friendly and knowledgeable. I am happy my elderly mom's furnace that has given us so much trouble was put as a priority by Falso and replaced expediently . While these guys did an amazing job some of the stress and tension that we all experienced would have been null and void during their visit if all the information and updates were given to them ahead of time by the call center. Examples of troubles for me were a misspelled last name , a misconception on what the actual quote was and the service men not given my special request I had made to the call center before hand to call me ahead of time so my mother who has Alzheimer's would not risk the chance of being frightened or confused. At the end we are warm now and thank you to the service guys job well done!!

Andrew Stering

2024-03

Fantastic service even during an awful situation. Cannot say enough nice things about how I was helped today. AJ and Ben came to help with our furnace that wasn’t providing heat and were fantastic the whole way through.They gave clear information and took what could have been an awful situation and helped make it an overall positive. Falso also had items readily available and we’ll be able to have heat within hours of them coming out when we needed a completely new furnace.Jake H & Zack were my furnace installers and did a fantastic job. Went honestly above and beyond in installing the furnace and whole home humidifier. Left everything cleaner then they got to it and had good craftsmanship on the install. I don’t think I could have asked for a better team to help out here.Furnace replacement experience has solidified Falso as my go to for the home services they provide.

Mell Cathcart

2024-04

Jake did a great job on our air conditioning maintenance. He was very professional and explained what he was doing to me (and my son, who had alot of questions.) Would recommend to anyone!

Steve Braun

2024-04

Very professional operation that takes a consultative approach with customer relationships. I'm a recent member of their membership program and value the thorough inspections on my home's plumbing and HVAC and I'll have an electrical inspection as well. I appreciated the thorough suggestions without the annoying pressure tactics to push sales. Josh and Andy were just here on the HVAC side, as well as Jeff from the plumbing side. All 3 guys were very presentable, pleasant, and knowledgeable. I'd recommend these guys if you value reliability.

Amber Staple

2024-04

Ben & Josh were so friendly and knowledgeable. They were great to work with and answered all of my questions. They even chatted with my 3 year old as they worked. Great experience. Highly recommend!

Steve Anagnost

2024-04

Josh and AJ provided excellent service. They arrived promptly worked efficiently went above and beyond what I expected in terms of helping to fix a couple of problems while they were only here for the purpose of providing a quote to replace a hot water heater, they also helped resolve a couple of minor issues with the humidifier. They went above and beyond what I expected. I would definitely recommend their service to othets.

Cynthia Hlywa

2024-01

Sam and Josh performed a routine maintenance visit on our heating and air conditioning systems today. Their work was excellent from start to finish. I appreciated the communication allowing me to anticipate their arrival time. They explained the status of our systems clearly and offered information about the UV light bulb functionality and value. Overall, their service was exceptional.

GoingAwall33

2024-04

Falso has been great. Just yesterday Chip and Tano came out for our annual maintenance and they went above and beyond for us. Our AC unit is almost 30 years old, but with a little maintenance they had it up and running!Chip and Tano were patient, funny, SUPER knowledgeable, and respectful.If you contact Falso, keep your fingers crossed that it’s one of these two that show up!

Kim Wieczorek

2024-04

In one day, we called on Falso Service Experts to come and check up on and fix our furnace AND to repair a GFCI outlet that was not working. I was so impressed at how calling at 9am in the morning resulted in Garett F and Britney S arriving by 10 to inspect and fix our furnace! They did a great job! A little later in the afternoon, Nicholas E came to repair our outlet and make sure all attached outlets were working. Amazing to get such quick and professional response and service!

Amanda Kellogg

2024-02

10/10 would recommend Falso to everyone! They were able to come on a weekend, after 6 p.m and we weren't charged an arm and a leg. Shout out to Josh and Chip!! Super nice and our furnace is working again. Thanks Falso!

Mark Foncree

2024-04

First time using Falso, have to say excellent job done by Garett and I think Brittney!!! She is coming back Wednesday to talk about what to do about our furnace. Very professional technicians, I won't call anyone else! Highly recommended

susan Lockley

2024-04

The Falso electricians, Nick and Josh, came to our house to install heaters in our basement and upgrade the workshop area electrical outlets. The panel box was labeled with new circuits. We were very pleased with their work. They are very friendly.

Izmir Ickbal

2023-12

Tano and Joshua were very professional, polite, knowledgeable, friendly, and efficient. They came in and out in no time and provided me great advice over the conditions of the furnace I had inherited after we bought our house, as well as giving great recommendations without being pushy at all about any future upgrades or replacements. Gladly would welcome them to my home over and over again!

Mark Mills

2024-04

Josh and Josh were awesome. They explained very technical things in a way that I could understand. I would like to have them as our service experts every time moving forward!

Melanie Rounds

2024-04

The Falso technicians Luis and Jeff were professional, informative and friendly.I called late morning for an appointment and by 4:00 Luis and Jeff arrived.My kitchen sink was free of a deep drain clog by 4:45. Highly recommend these guys.🚰

john dottolo

2024-03

Catlin was a storehouse of knowledge and advice. He did thorough job of reviewing everything that had water and his communication skills were very good. He didn’t talk down to me yet he helped me to understand his advice.I’d continue to recommend Falso.

Tabitha Ngwashi

2024-04

Joshua & Chip did WONDERFUL work cleaning my ductless heating & cooling systems for my annual maintenance. I’m ashamed to share the b4😳 & after😃 pics but am HAPPY to say they left my home CLEANER than the other company guys.🌟🌟🌟🌟🌟

Daniel Bowen

2023-12

Jake V was here to complete my yearly maintenance checkup on my furnace. He came in and got right to work. Jake completed the checkup and left no mess in the house. Had a nice chat with him about where he grew up and the many times I passed through his town on the way to my parents. Always enjoy the furnace guys when they come to check.

Kenneth Green

2024-04

Andy came by for maintenance to the heating and air conditioning system in our home. He was pleasant and easy to work with excellent service highly recommend him.

Zola Dowdell

2024-03

Tano Dimaro and AJ were exceptional. They explain everything with ease and with a caring smile. They let us know what to get prepared for down the road. We did not feel pressured that a decision had to be made today. Excellent people skills along with customer service and knowledgeable. From our previous experience with Falso they are the best.