Colley's Pools & Spas - Fredonia

Amber Siragusa

2023-06

Front female staff extremely rude when we walked in. Acted irritated that we didn’t know much about the pool and maintenance. Sold us $189 worth of chemical which resulted in a cloudy pool. Took to another local pool store - who gave a wonderful print out and written instructions for us - our alkalinity and chlorine was extremely high that staff couldn’t even believe it. Will not return to this location again.

Toni Miraglia

2023-05

Katherine in Fredonia is a remarkable employee. She is knowledgeable and helpful. When you enter the store she greets you with a smile. Answers all your questions and will carry heavy stuff to your car. My husband and I have back/hip issues and she has helped us with our stuff.

Kellu See

2023-05

I have dealt with Colley for over 20 year I had bought 2 new pools from them and always got my pool supplies from them but at the Fredonia location is Manager named Judith who is is most rude person I've ever seen events fellow employees said how sorry they where for her rude unprofessional treatment of anyone. STAY AWAY 1 MILE UP THE ROAD Is to Designer pools she has no bissness dealing with the public

Kacie Hetrick

2019-05

***Edit: After speaking with general manager, Eric the situation has been resolved and he has ensured me that staff will be much more cognizant of promise dates and communication with installers. I appreciate how he handled the situation.Colley’s completely overpromised and under delivered. We were attempting to get our pool up and running quickly and I had called all over the county to see if I could get my pool liner and pump installed through them and what the timeline would look like. They assured me it would be within a week to a week and a half. When the installer called her said he was 3 weeks out, I explained to him that I understood it was not him who promised the deadline but that Colley’s was over promising his services. He was able to get me in within a week after feeling badly for their promises. It is not in his contract to remove the old liner and Colley’s never communicated to him to install the pump. They never communicated to me that the liner would not be removed. Poor communication and over promising services are the reason for my low review.

Susan Valvo

2021-05

I love Colleys in Fredonia. I have been dealing with them for 15 years. Katherine and Jeff are always so nice and they can always get my pool clear when I have trouble.

Brian Murphy

2019-05

Ordered a liner was promised next day its 4 days later still no liner.when I called ask if I should just get my money back she told me yup I have no problem with that and hung up on me.big promises zero delivery.these folks need some customer service training!!!!!!! Very rude.

Melody Ann

2021-05

Not very interested in the customers, walked in and was pretty much ignored and told, we are done with the pools for the season and didn't want to answer any questions we had. We went elsewhere.

Timothy Wahl

2018-05

Has been keeping TooTall's Pool crystal clear for the past 20 years.

Amber Gould

2019-05

They are very knowledgeable about pools and helped us out. Won't sell you something you don't need, very nice and honest.

Crystal adkinson

2018-05

Always take care of our pool needs. Both are friendly and knowledgeable. Would not go anywhere else

Rk Kat

2019-05

Very informative and had everything I needed...they earned my business

Loretta Pierce

2019-05

Very friendly and helpful staff!

Aida Cintron

2020-05

Good

Darlene Thomas

2021-05

Where to go