Advanced Disaster Recovery Inc - New Hampton

Josh SZN YT

2024-02

The guys were amazing and helpful they were very knowledgeable and went above and beyond in helping clean up the basement. It was also great I called and the same day a manager was able to come out assess the problem and the next day they brought out fans and dehumidifiers to start drying the basement out

Elizabeth Colon

2024-05

Wayne (project manager) was extremely helpful he walked us through the process, made sure every step was explained. He made us feel at ease with the situation. He was very trustworthy , always available to answer all our questions. His team was very efficient. When we had difficulty with our insurance he helped us get what we needed. I would recommend his service without hesitation . I would like to Thank Wayne and his company for making our concerns his, and taking the extra step to assure great quality work...We are extremely satisfied customers.

Jonah Gray

2023-10

We had a pipe burst in the kitchenette above our garage during a cold snap in February. The entire unit flooded and drained water though the floor and into the garage below.We called our insurance company (USAA) who dispatched Advanced Dri for remediation and repair.Advanced Dri did a great job at first and got all the affected drywall and flooring removed. They also did a good job fixing up the ceiling in the garage and started work on installing the flooring. Then they just stopped showing up. All calls to the project manager Cam were unanswered and his voice mailbox was full every time I called. In July, I finally called the Advanced Dri headquarters and talked to Valerie who told me that they had been trying to reach me multiple, but got no answer, but neither I or my wife had any missed calls from them, nor did we have any voicemails, but she said she would talk to Cam and they would have someone out to our home in the next week.They sent someone out the next week to finish the flooring which was great, but after the flooring was done, they disappeared again.Finally in September a full 7 months after the initial incident I called Valerie again after failing to get a hold of Cam again (voicemail box still full) and told her that if I didn't hear from Cam to finish the rest of the work soon, I was going to call USAA and see if I could get another contractor to finish the job. Another week passed and still no response from Cam, so I called USAA who cancelled the outstanding $26K check that Advanced Dri was paid for the work and now have to find my own contractors to finish the job.In addition, they left a scaffold and a bunch of tools in my home, which I told Valerie I would sell if they didn't come pick them up in a week. They came the next day.Other issues with my project.1) Advanced Dri tore out the kitchen cabinets and bathroom vanity and threw them away, which was fine, but not in the initial estimate. In addition, they took my granite kitchen countertops and the marble bathroom vanity top, which they weren't supposed to do. I now have to put in an addition request to USAA to replace those.2) They ordered 2x the amount of hard wood required to redo the flooring in the apartment. Not sure what the story is there, but it seems super shady.3) I had a couple of contractors come out and give estimates to finish the work that Advanced Dri started and each gave me an estimate 20K under what the estimate that Advanced Dri sent to USAA.I'm not sure what's going on with that company, but it's amazing to me that they are still in business if they treat their customers this way.I am attaching photos of the unit 7 months after the incident in the exact state Advanced Dri left it.

Kathy Young

2024-04

Many, many thanks to the Advanced team! I had a major leak and had ceiling damage in my kitchen. They were referred by my insurance company. The team responded quickly and did a great job! I would highly recommend them. I've posted before and after pics. I appreciated the fact that they checked for mold from the water damage and even sprayed a preventative. My team contact at Advanced Disaster Recovery was Rob Watson, thank you Rob!

Katie M

2024-04

Our hot water heater exploded and we had a flood in the first floor of our house. It was a disaster since we weren’t there at the time and the hot water/steam destroyed the entire first floor. We immediately called Advanced Disaster Recovery and they were amazing! Angelo, the owner, talked us off the ledge, had his team bring in their equipment and immediately began remediation. Our point person was Tyler (amazing!) who answered all our questions and explained the process. He was also very responsive to all calls and texts! This helped us tremendously during this difficult time. The next team member was Rob, the reconstruction manager. Once again, answering our questions and keeping us informed on the process and next steps. I would HIghly Recommend All of Them!!

Lea Bergen

2024-01

Brandon was head of the team that completely replaced our roof and repaired the interior area where the rain came through. He was always accessible, always pleasant, and eagle-eyed. He dealt with our insurance company and showed them that we required a totally new roof rather than simply patching the holes. I never had to deal with the additional costs that the insurance co. had to approve and pay.Brandon was always available to check on the work's progress and made sure the roofers/workers did an excellent job.I would us ADR again without a doubt (but I hope I never have to)!

Sabrina Mohammed

2024-03

I used Disaster Recovery because they were recommended by my home insurance. It was a very good experience and they helped me with everything I needed to get done making the process simple. Any type of work in your home can be so stressful but Wayne Wetzel and Gregg from flooring was great and we’re always keeping me updated with information on when the flooring would be in and gave recommendations.Thank you!

Laura Gall

2024-04

Working with Brian of Advanced DRI was such a pleasure. He is very honest, conscientious, detailed and on time for every phase of a job. He has a special awareness of what needs to be done and the best way to do it. Thank you for putting our Parr Valley Condos kitchen back together. Laura Gall

Javi lo

2024-02

In a time of crisis and confusion you want someone who can calm you down and support your through the process. Tyler was that person. He called and texted everyday (before, during and post work). Nothing was done without conversation. And their work was clean and efficient. Nothing was done without reason. I can’t recommend this team enough. They know how to calm you down and fix your place without adding any stress.

Myra Francisco

2024-02

Tyler and his team are great. They work diligently and work well together. Tyler is responsive and easy to talk to. He’s great communicating with insurance adjuster. I highly recommend ADR

George Praschil

2024-01

you may need to look at other social medias to see whole review as this site limits characters (couldn't fit full review). Check Google Facebook ECT.Advanced Disaster Recovery INC. 2713 NY Route 17M New Hampton NY 10958Two months ago, our home endured a small leak causing significant damages that we would come to realize later. Immediately, we called a plumber to assess the leak and he successfully located the cause and fixed the issue. Unfortunately, the water had spread down into the first floor and damaged over half of our home. At that point, we contacted our homeowner's insurance company and filed a claim. The following day, a mitigation team from Advance Disaster Recovery Inc., came to our house to assess the water damage and began the process of drying out the targeted areas in order to prevent any mold from forming. Along with the mitigation team, a demo crew arrived to begin the process of tearing down the affected areas. Their time and efforts were greatly appreciated by my husband and myself. The crew was efficient and thorough with respect to each task. Once the walls, ceiling and floors were gutted, a construction crew followed repairing our home back to its original state.The construction crew arrived, unprepared and had poor communication with the company on what materials to provide. We encountered numerous issues with this crew, and time and time again both the company (ADR) and Project Manager showed us no respect. On a Saturday, after doing our first load of laundry, we came down to switch the clothes into the dryer and found 25-30 gallons of water pooled all over our newly constructed floors. The construction crew neglected to hook up the discharge hose to the washing machine after construction was completed. Outraged, we called ADR to resolve this issue and requested compensation for their careless mistakes. Our request was denied several times and they have not taken any onus for their mistakes, nor have they given us any kind of apology. A full write up of this will be posted on multiple social media outlets that this company is affiliated with.

Heather Galloway

2024-01

It was a pleasure working with Advanced DRI to clean and repair our fire and smoke damage. Especially Wayne Wenzel our project manager…he was awesome. Wayne was very thorough with our estimate and paid attention to detail. He followed up with us on a regular basis and worked with our insurance company to make sure all of the repairs were covered. Thank you to Wayne and Advanced DRI for helping us deal with this unfortunate incident.

Karen McCarthy

2023-05

Fantastic experience from start to finish with Advanced Dri. Tyler McClelland oversaw the mold remediation and expedited the process quickly and professionally. He communicated each step and followed up after each step to ensure that the mold and water damage from the burst pipe was dried and removed before any construction happened. Joe Paolucci was the project manager assigned to oversee the reconstruction of my first floor. Joe is a rare unicorn in this field, a contractor that actually communicates and delivers on what he says he will! Joe not only worked directly with my insurance company to negotiate the budget for the project, he would follow up frequently to ensure that the project moved along expeditiously. He made recommendations about the materials for the rebuild as if he were helping a family member out and really treated us like friends more than just a client. Joe really went above and beyond to ensure that our project was handled professionally and it exceeded our expectations! We could not recommend Joe Paolucci and his team enough!Services: Remodeling, Flooring, Water damage-related cleanup & repair, Painting, Plumbing, Mold remediation, Water damage-related mold removal

nina gill

2023-10

I am so very grateful to everyone at advanced dri who worked tirelessly to install our kitchen and mud room following extensive damage from a leaking dishwasher. Everyone we worked with was incredibly responsive and went above and beyond to help us fix this headache. Tyler turned up immediately to remediate the damp, Wayne the project manager was always available and incredibly helpful in every aspect of the project and Kevin’s craftsmanship was invaluable. Not to mention Yan who is a flooring genius! Thank you 🙏Services: Water removal, Water damage-related cleanup & repair

Rob Deichert

2023-07

WARNING - if your insurance company isn't covering their work negotiate hard very very hard.I got an estimate for $3,500 for a simple ground water clean up. I even said that sounded high, was told it could be higher or lower. At the time insurance was potentially covering the water and they recommended them.3 guys, 3 hours, 2 dehumidifiers couple fans, removed some drywall and wet carpet. Another hour for collection of the equipment.The bill was over $8K.The itemized bill had multiple items that they simply did not do work.They finally dropped the bill to $4K which based on talking with other water cleanup said it was outrageous.Workers were great and friendly, no complaints.Service: Water removal

Auntie Shay

2023-08

I can’t say enough good things about my experiences with advanced disaster recovery and Cam’s team. They meant what they said, I never had to guess about the process. I only had to deal with insurance once, they took care of that.They were professional and considerate of my time, property and left my home like there was never any damage.A satisfied customer.

Kelly Boss

2023-09

The entire team of advanced disaster and recovery were amazing!! Tyler, Kevin, Abby and Val! The work was incredibly professional! Tyler was always in contact with me along the way. I could not get over how neatly the job was done.

Chris Galloway

2023-12

Brandon and Jessica spent the day cleaning smoke damage in my finished basement. They did a fantastic job and the smell is completely gone. Thank you!

Bernitha Lopez

2023-12

This is the second time that I have needed them. They are always prompt, professional and Arturo is neat and goes beyond to help you through a hard time. The best!!!

Travis Samson

2024-02

Called late on a Friday for an emergency. They came from an hour away and got the job done. Very easy to deal with.

Jayne Lawrence

2023-11

Brandon and Jess are so nice and professional. They explained everything as they were going and worked great together. Highly recommended.

D. Barahona

2023-05

We left for a week-long vacation and returned to find our home's first floor to be completely soaked from a leak on our 2nd floor. The hardwood floors were ruined along with all the ceilings and walls and plenty of our food and personal effects. Advanced Disaster Recovery was contacted by our insurance company and they responded within hours. They immediately took down as much of the debris as they could and setup dozens of fans to dry out our home to prevent mold from forming. We were so impressed with their professionalism and speed with which they worked that we contracted them to also do the restoration of our home.Their estimates were not only competitive, they were the best. They also were able to begin work without delay. This was all occurring during the beginnings of the supply shortages and somehow they always came through with materials and supplies. They were even able to almost perfectly match the replacement doors with the remaining doors in the home.In the end, our home was completely restored to better than new condition. They turned our nightmare house into a dream home. All the while they were patient, understanding and genuinely empathetic.We couldn't be happier with them or their service. Absolutely stellar. To this day, we are very grateful.Service: Water damage-related cleanup & repair

Ana Parrondo

2023-05

As a floor company was in the house removing floorboards to install a new floor following water damage, they found that the subfloor was damaged in half the room and required removal and possible water damage remediation. We called Advance Disaster Recovery and not only did they send someone immediately to give us a competitive quote, but they sent someone the day after to do all the necessary work. They were responsive, professional and their prompt action allowed us to resume the installation of the floor without much delay. Many thanks!!Service: Water damage-related cleanup & repair

Henry Palmer

2023-05

Tyler and his entire team were consummate professionals from start to finish. Responsive, reassuring (to a pair of extremely scared homeowners), worked quickly and efficiently. And through all of it they were available for our dumb questions. I cannot recommend or commend the team at ADRI highly enough - would give them six stars if I could!Services: Flooring, Sewage cleanup, Water damage-related pest control

Lizette Donato

2023-05

I was very impress with the work. The communication with Rob was great and Paul did an awesome Job. I love the way the kitchen and my floors came out. I would definitely recommend them to anyone and would use them again.Services: Flood restoration, Flooring, Water damage-related cleanup & repair

Guy Lamaruggine

2023-09

Tyler McClelland and his team were professional, responsive and great to work with during such a stressful time of water damage mitigation and clean-up. The job was done neatly, and within a reasonable timeframe. They exceeded our expectations.

Rosemary Bucci

2023-05

Griffin,Arturo and the mold remediation team were very friendly, honest, hard working and professional.I am beyond pleased with their work ethic.This company will be highly recommended .I am looking forward to continuing my work relationship with Advanced DRI as I await a new team to complete the restoration portion of the project.Rosemary BucciServices: Mold inspection, Mold mitigation, Water damage-related cleanup & repair, Mold remediation, Mold cleaning, Water damage-related mold removal

jamie hinck

2023-05

Had a septic pipe collapse and cause a bad backup that flooded the downstairs. This company was recommended by the plumber and they came out the same day on a weekend and knocked out the cleanup, removal, and sanitizing of the area in 2 days. The reconstruction was completed about a month later due to the holiday season and my wacky schedule. They did an outstanding job.Services: Water removal, Water damage-related cleanup & repair, Sewage cleanup

Jeff Peterson

2023-05

ADRI was very responsive and did a great job responding to a water leak in my basement. They arrived quickly to identify the extent of the problem, they effectively dried out the damaged area, and they did a great job repairing the damaged areas. This work was done through the holiday season, which made scheduling difficult but they were timely and did great work. Our basement is back to normal. Everyone from ADRI was very professional, responsive, kind, and did great work. They also worked well with the insurance company to cover the financial aspects of the incident, recovery, and repair. I would recommend them to anyone in need of courteous, professional, and quality repair work.Service: Water damage-related cleanup & repair

Thomas McGlade

2024-02

All of your employees were very nice and helpful they did a great job I could not ask for anything better thank you very much.