4.7 (118)
8448 Seneca Tpke, New Hartford, NY 13413
(315) 735-4475
jay-k.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Sarah Piersall
2024-04
Excellent customer service!
Valeriy Panasyuk
2023-05
When ever I come here I get what I need and the help that I need. I went to Lowes and Home Depot to rebuild a lock, there wasn't a specialist who would be able to do it, I spend all day going from one store to another. When I came to JK the job was done within 20 minutes. Really grate workers!
Dee Ann Tumbuan
2023-05
Very helpful staff! I walked in needing some epoxy and picked up other items. Good prices and the staff helped me lift heavy items to my car.
Andy C
2023-07
I Went in and couldn't find what I was looking for but nevertheless their staff were fast to help me and very friendly.. Thank you again
The Waters
2023-05
Using the kitchen designer Trinity she is awesome, pays attention to details double and triple checks her work to make sure all measurements are accurate and friendly as well
Robert Trebendis
2020-05
Great stop. Had just what I need at a fair price. I called ahead to check on availability.Staff very welcoming and Melissa checked me out after helping me select my purchase.Perfect item that fits my Trex post sleeves. Solar post lights that have a base that adapts to 4”, 4 1/2” or 5”. Just what I needed and priced better than Amazon. Thanks to Melissa for her help.
Rudy Schrader
2021-05
Deck railings: Excellent service by knowledgeable people. Got quotes while we were there, and had samples set up so you could see exactly what your getting. So much better than the big box stores.
Jasson Obomsawin
2022-05
My first time experience. Excellent lumber quality! Most staff are friendly. That being said, I was treated fairly rudely by a staff member because I was stuck in the lumber yard beyond closing time. I try to be courteous and be out and loaded before closing time but nobody was available to help me locate and load my lumber. On my way out, the gate attendant cussed me out under his breath after asking if I could get a flag attached. I was nothing but kind and tried to let him know I was appreciative of his work, but I was still given the silent treatment. That kind of left me a bit disappointed.
Scott Veirs
2023-05
Very good customer service. I was helped with a tedious search for fasteners even though it was very close to closing time. I found just what I needed.
CSKA REAL ESTATE LLC
2023-12
Super helpful staff!
William Brunnett
2021-05
The customer service and knowledgeable employees are excellent. They are always willing to share their experience in creating a safe environment in my home. Nothing like local and family operated businesses!!
Laura Laubenthal
2017-05
The prices are always high. I used to think the customer service was ok until I went to place an order one day without my husband. Boy, was I surprised when they criticized my project (I certainly wasn't asking for advice about it), questioned the materials I usually order without incident, and forced a more expensive product on me. I left flustered and angry.
Matt Dubai
2019-05
I had a very special issue. I went to one of big box stores. Worthless. I went to j kay and in ten mins. I had what I needed. I moved to Virginia and came 600 miles to get what I needed. Go here first.
John Daley
2019-05
Excellent service. Their knowledgeable staff made it extremely easy for me to get what I needed.
Carole Connelly
2023-05
Very knowledgeable associates. Made shopping for home renovation items a breeze. Definitely will return.
Paula Florentino
2021-05
I want to share a story that started off horrible but ended wonderful. Couple months ago, I hired this Contractor who was referred by someone and was supposed to built me a 20 x 24 Deck . Well, let me say this... His quality of workmanship would be graded as a F- . The Code Officer cited him with 14 Code Violations and gave him two weeks to fix my deck. The Contractor never responded but he took my money.. My Finance and I where planning on getting marry on our new deck.I was so upset and didn't know what to do. So I prayed to God to find someone that could help me. Couple of days later, I felt inspired to call Jay-K Lumber and I spoke to Shawn and asked him if the Contractor bought the wood from them and he said no. Shawn informed that he got the drawing and the specks for the deck but not the wood. I was informed by the Contractor he only gets his wood from Jay-K Lumber. Well that was a big lie. I shared my story with Shawn from J-K Lumbar and he felt really bad for me. At that time, I though that would be the end of my story but it wasn't. About a week later, I received a call from Shawn at Jay-K Lumber and he informed me that David from Szemcsak Property Rehab & Specialized Cleaning wants to help me with my deck and will be Donating all his Labor .. I was so shock and Happy.I have learned a great value from this...That nothing is IMPOSSIBLE with GOD!I want to give BIG Kudos to Shawn and Jay-K Lumber for all their assistance. You all get a BIG A+ in my book.. Thank YOU !Thank YOU!Quick Update: Szemcsak Property Rehab & Specialized crew have been working on my deck and it looks beautiful!!!
Donald Johnson
2019-05
Best place to buy quality products and get great advice from knowledgeable, friendly, folks, they work with you!
Robert Hanley
2021-05
Order was ready for pickup as I was told , associate helped me load . Sales people knowledgeable of products they sell😎
Matthew Macrina
2022-05
Great product, reasonable prices, friendly and helpful safe.
Frank Prestigiacomo
2022-05
The staff in the paint department are absolutely the most professional, efficient and helpful group in the area. Thank you
Ron Rubman
2022-05
I purchased a red gasoline plastic container for approximately $13.00 approximately 2 months ago. The bottom of the container became warped and no longer stands upright.
Joshua Schreppel
2020-05
Helped me find parts for a broken railing. Even gave me some old parts to help out. Some of the best customer service in the area.
Andy
2019-05
great local provider of all things home and building. friendly staff. helpful and knowledgeable.
Mark Nassif
2021-05
Excellent outdoor service . Helped find and load metal roofing . Only place that offered assistance and had everything i needed .
Sharien Wyman
2022-05
Very nice people to do business to work with especially Chris in cabinets very helpful
Matt D
2022-05
A+ service and they cut the wood I needed perfect!Will be coming back for more!Thank you!
cypher zero
2023-05
Priceier than the big box stores, but quality is usually better for lumber
John Sherman
2019-05
Excellent service, very friendly. Good local people.
Tim Barone
2021-05
Waited in line service in lighting department asked for help and no one came to assist or even acknowledged I was there..... unbelievable
Rob Antzak
2021-05
Friendly service, reasonable prices and locally owned.
Monday | 7 AM-6 PM |
---|---|
Tuesday | 7 AM-6 PM |
Wednesday | 7 AM-6 PM |
Thursday | 7 AM-6 PM |
Friday | 7 AM-6 PM |
Saturday | 7 AM-1 PM |
Sunday | Closed |
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