Iron Horse GutterWorks LLC

Christine Gilkey

2023-06

My entire experience from start to finish was top notch. I received beyond exceptional customer service from office manager Kirsten. Good value, product and installation. I have already recommended Iron Horse to two friends. Very pleased!

Sheena Hughes

2023-12

I highly recommend Ironhorse if you are considering replacing/adding new gutters. From the quote to the actual installation, they were prompt friendly and courteous. Even after all my questions and last minute changes. Very accommodating and the gutters look great!

Tase Lottermoser

2024-04

They were very professional and took the time to answer all of my questions. My gutters are working great and helped keep my basement dry! Very happy with their service!

suzanne spencer

2023-12

Very prompt with estimate and installation. Love the new gutters! Would definitely recommend Iron Horse! Kristin was so pleasant and returned calls so quickly! Thank you.

William Park

2023-09

I requested an estimate, which was promptly completed within 48 hours. I needed old dilapidated gutters removed and replaced. The crew came and completed the job as scheduled, taking all of the old gutters with them. They set me up on a monthly payment plan. Kirsten made the process extremely easy and was very easy to work with. Would highly recommend.

Nina M

2022-05

BUYER BEWARE***Update: As expected, despite pictures clearly showing the shoddy work, Iron Works owners continue to tell the same roofing story. Once, again, the pictures speak for themselves--even if the owners don't care to listen. If it is the roof (shown in the pics as fully intact), then why did Iron Horse have to come out and replace the gutter materials, according to their owners' own account in their response below? Did you even think through your response before posting? It proves my point. The pic clearly shows that gutter is DISLODGED and the seam is compromised. The roof is not the reason that the gutter is falling apart. Continue to make embarrassing excuses as you wish. You're simply displaying the very dishonesty that my review is intended to show. SMH. It is also my understanding that Iron Horse was not licensed to and that it violated city code by improperly digging the backyard French Drain since it did not obtain National Grid clearance, which drain is also creating water problems. And, the "initial" roof pic was taken hours ago. Should I place today's newspaper beside it to expose more of your dishonesty? Again, feel free to stick to the roof story. Another update will come once it is repaired by a company that doesn't live in an alternate universe. To others reading this: Hopefully, you see the pic of the gutter falling off my home ... versus the excuses.Less than a week after I had gutters installed by Iron Horse of Syracuse in January 2021, leakage problems had to be fixed at two separate sections. Again this year, in the exact same two spots, the same problem: the leakage resumed. Last year one of the owners (Ben) first insisted that it was a roofing problem, but when the other owner (Eric) came with him after I pressed the issue, one section was replaced. The other section was sealed. The moral of the story? Despite the same problems, in the same two sections, video, audio, still pics and all … again, the co-owner (Ben) blames the roof—even when two separate Syracuse roofing company assessments say otherwise. My guess is that he’s likely telling the same line to other customers, which is why I’m posting this review.Videos and pictures, thankfully, clearly show what I consider to be the shoddy work of this company. Specifically and importantly, they show the roof edge is intact along the entire edge. More to the point, they show the huge gap between the soffit and the gutter that was installed in January 2021 by Iron Horse. Pictures do not lie. My conversation with the same co-owner today (Ben) made abundantly clear that he could care less. Initially he offered a refund when he thought I was buying his roofing story, until I called his bluff and said 'yes.' Then, his story changed. Again.If you can avoid this company, please do. You will almost surely save yourself a headache that’s hardly worth their lower pricing and quick (shoddy) work. I’ll post an update once I get these sections replaced by another gutter company that doesn’t operate ‘in the gutter.’I'm guessing that a lot of the 5-star reviews from "customers" that have posted only 1 review are likely fake. That should tell you all that you need to know. Or, maybe it's just that every customer won't get the same 5-star service as the other "customers" here.

James Stark

2023-05

Total and thorough professionalism from my first phone call through the estimate and installation. I explained my need for getting the job done in a few weeks, yeah in February in upstate NY, and within 10 days...installation completed. They cared enough to expedite this job for someone that's never done business with them before. Well done Iron Horse GutterWorks well done!!!And thank you very much!!

Blue Collar Roofers

2023-05

We have worked with Iron Horse on many different gutter installation projects. We are always impressed with their communication, work product, and follow up. We will continue to use Iron Horse for gutter installations because we have yet to find a company that compares to the experience they offer. Thank you again!

Michael Damato

2023-06

The installation crew was very professional, polite, and answered all our questions. They did qualify work. Gutters look great! The office staff was a pleasure to work with also. I would recommend Ironhorse to my friends. It was a great experience.

Sam Muncy

2023-08

What impressed me the most was the level of attention they paid to every detail. They took the time to assess my property's specific needs and offered personalized solutions that fit my budget perfectly. Their expertise and dedication to customer satisfaction truly set them apart.

Emily Thurston

2023-05

We could not be more pleased with our gutter replacement by Iron Horse. They were professional, responsive, and courteous throughout the process. We dealt with multiple employees, all of whom were friendly, quick to address any and all communications and knowledgeable. From scheduling with Kirsten, the estimating process with Dave, to the quick and tidy installation by a crew lead by Ben, everyone was helpful and made sure we were happy. We 100% recommend this business for all of your gutter needs. Thank you, Iron Horse!Service: Gutter installation

Frederick Santucci

2023-08

I have used iron horse on multiple properties. They are kind, hard working and priced very fair. Without a doubt the company ill call anytime I need gutter work or ditch and drain work done the right way.

Diane Wojnar

2023-06

I was told by the company that cleaned my gutters that a portion of my gutter was off pitch and sagging a bit. He suggested a gutter repair company. I went on line and found a couple companies and asked for quotes. I chose Iron Horse. They came out to assess the problem, gave me a quote and I agreed. They were out in a couple of days and got the work done.

Cheese Ball

2023-05

This experience has been top notch from start to finish. We initially talked to a person to set up appointment after getting an estimate from a very well known company. The estimate for open gutters was approx.3000.00 dollars cheaper than the estimate from this " well known " company. However when we received estimate in email it was even 50.00 cheaper ! 1850.00 ! They accomadated our request to try to fit us in as soon as possible r/t scheduling restraints on our part. When crew arrived they wasted no time. 4 person crew were efficient and explained exactly what they were doing. Gutters look fantastic And I have been out in a rainstorm to check them and are very happy ! BTW...if we chose to have leaf protection they had 3 options and the most expensive option would have been approx. 6000.00 cheaper than our previous estimate from another company ! Iron horse even gave us the option of a no interest payment option ! This company from top to bottom, start to finish was fantastic...highly recommend !

Nicole Poplawski

2020-05

Iron Horse was timely and professional with our estimate, scheduled us in a timely manner as we were putting our home on the market as well. Made me feel very comfortable and confident in their ability to complete the job while also explaining all available options. I would 100% recommend this company as they were honest, trustworthy and our gutters turned out amazing!

Andrew Jakubowski

2022-05

These guys rolled up with the whole team and wasted no time getting to work. They were surgical in there approach and did a wonderful job. I had 2 new gutters added to my home and they also repaired, replaced and cleaned a few others. The price was very fair and well worth it. I think the Foreman’s name was Ben. Ben was extremely professional and all business which I appreciate. Like I said, I’m very happy with the outcome. The gutters look great and they even took the time to place the downspouts in areas that were out of view. I’d strongly recommend this company. Job well done.Thank you Ironhorse Gutters.Andy JakubowskiServices: Gutter repairs, Gutter installation, Gutter cleaning

Robert Kelton

2023-06

They did the job to my satisfaction in a timely fashion. Kirsten was second to none when it came to communicating with me. She is a valuable asset to the company.

Taylor Carlic

2020-05

Quick and professional service. The sales rep that came to give me an estimate and talk about products actually tried to sell me on another company! That's when I knew Iron Horse Gutters was for me. The honesty and "family oriented" approach to the sale was something I've only experienced a couple times. Installation was prompt and done within the time frame that was given. Went to work on the morning of installation and came back from work with beautiful gutters! I've had the gutters for a little over a year and have had zero problems. Would highly recommend Iron Horse Gutters!

Jim Rosecrans

2022-05

Iron Horse came through for me when I needed them the most; in an emergency situation. I previously selected Iron Horse and while waiting for installation my new home crawl space became dangerously wet for several reasons including the fact that I did not have gutters where I needed them. I was facing extensive work and everything was on hold until I could get the gutters installed. They did not jump me ahead of other waiting customers, they did not bump any customers to help me, they sent Dave and Joe to install my gutters in addition to their regularly scheduled work.That is what I call VALUE! That is what I call SERVICE! That is what I call performing over and above expectations.FANTASTIC!!!!Jim RosecransEast SyracuseService: Gutter installation

Jerry Williams

2021-05

Had gutters installed about 5 years ago and we recently had a problem with a bird and squirrel nest in gutter. the came out and cleaned and fixed the problem in a timely manor. would highly recommend this company to install gutters. They are professional and do great work.

Kelly Landers

2020-05

Salesman was excellent and quoted a very fair price. The workers were professional, on time and completed the job quickly but did a great job. The gutters look and work great.

Paul Rio

2023-05

IronHorse Gutterworks was very quick to respond. Great price, great workmanship. I would definitely recommend them!!

William Kilmartin

2020-05

Ironhorse gutterworks was great to work with. From the salesman who did the estimate to the team that did the installation. I would recommend them to all of my friends and family.

Dr. Evan Abbey PT

2017-05

Went into detail regarding certain special requiremnts of the gutter instalation with Joe the salesman. Workers showed up with late with little daylight left and had no clue on what I discussed with the salesman. I cancelled the job. Salesperson downplayed other competitiors, which was unprofessional.

Nicole Poplawski

2020-05

Amazing company and work. Very family oriented and reliable. Gutters turned out amazing and were completed in a professional and timely manor. These guys are amazing!

Marvin Salin

2020-05

Very pleased with Iron Horse Gutterworks. The cleaning was done quickly and efficiently and at a reasonable price. Would use them again for sure in the future.

Ryan Poplawski

2020-05

Phenomenal service and absolute professionals who do the work in a timely manner. Easy to deal with and reasonable and fair pricing. Will use them for any future gutter needs.

Catherine Cross

2020-05

A great company. It is a pleasure doing business with them.I would not hesitate in recommending them to anyone that is looking for gutter work.

Timothy McCay

2023-06

Job was done quickly, neatly, and professionally. Very happy with the workmanship.

Rich Cecconi

2023-07

Easy to work with and the did exactly what they said they would do. I highly recommend them