4.2 (10)
25 State St, Westbury, NY 11590
(516) 289-9159
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Norman Kern
2023-04
Everyone at Gordon's Roofing Repair Service Co roofing was phenomenal, everyone was thorough, very responsive and exceeded my goals. They even secured me financing with-a very fair rate. If I ever need to install a roof in the future, they will be my first call.
Tommy
2022-04
I found Gordon’s Roofing Repair Service from google. I decided to call them due to the perfect review and customer service I saw on google. But I had a completely different experience with them. I have 2 leaks from the roof that needs to be fix. When I called, the first thing they say is there will be a $49.00 fee for a visit quote which is fine by me. But when their tech Eli came to give me a quote, he doesn’t even have a ladder tall enough for a 2 story house. He came in and I showed him where the leak is and he went across the street and say he sees where is the problem. He quoted 2 sky light and 2 vent needs to be redo for $770.00 and claims that I have a 2x2 area that needs to be repair shingles $375.00. He also suggested me to remove the 4 old satellite that is no longer in use and quoted me 400 at first and discounted me 255 for all 4. I asked why so expensive to just unscrew them, and he said there is a fee to trash the satellite and he will need to patch after it is taking off. The whole total came out to 1400.00. Once we agreed on the price they came the following day and as you can see on the pictures, all they did is bought a bucket of Karnak and reseal the Flashing without changing out 1 piece of shingles. On top of that, the patching they claim they need to do for the satellite is also just using the same bucket of Karnak. I’ve asked him, what about the 2x2 area he said that needs shingle repair. He said after they went up there, they say they are 100% sure all the leaks are coming from the skylight. But they charged me 375.00 for that even though they did not do anything on that 2x2 space. I let it go since they help me readjust my gutter for me. I was remote working when they visit, so didn’t get to go out can check. They left a bunch of cables from the satellite all over the floor and some still hanging from the roof. I’ve already knew this is a bad sign. A month later the bathroom sky light is still leaking. I’ve called the technician direct cell phone that he texted and called me with. But now suddenly, it became like there office number with someone answering like a service desk. They said they will open a ticket for the technician Eli 4/16/2021 Friday and I should get a call back from him in 20 minutes. The whole weekend pass, I didn’t hear from them. Then I called and Monday 4/19/2021 same service desk guy say they will email their manager and have him call me? Still no call back. Then I tried calling the office number, instead of the cell phone and a lady pick up and say she sees the ticket and will email the manager again. It’s 5/3/2021 now and I still didn’t get any return call from them. They were quick when I call them for a quote the first time. But after you paid, they are not responding to me at all even all though all they must at least do is come back with the same bucket to try to seal it back for me. One of the pictures also show an opening on the shingles. I am so upset on how they treat a paid customer. I will repost this on East Meadow Facebook community and Nassau County. People should not have to deal with bad roofers like this after paying so much for it.
Angelina Griffin
2022-04
The crew from Gordon's Roofing Repair Service Company put blue shingles on for me while I was out of town. It looked so great, my beautiful blue roof has drawn comments from neighbors. Never concerned about the product I just received from them. The quality and experience they bring to the job site is second to none, I would highly recommend them to anyone needing roof or gutter work done to their home.
Sarah Bailey
2020-04
Gordon's Roofing Repair Service Company came right out and gave us a bid, and followed up with us through out the project. It was winter time and the old roof was leaking. The workers were very respectful and hard working and didn't lull around when the boss wasn't here, they worked really hard! I really appreciate them cleaning up the mess afterwards. My yard looks better now than it did before they started! The roof looks great and so far, so good. I recommended this company.
Melissa Stewart
2019-04
Gordon's Roofing Repair Service Co did a wonderful job. My technician, Jeff was very knowledgeable and professional. I felt they were honest, friendly and very polite. They provided pictures of my roof, made the repairs and gave recommendations for future checks. I would definitely use Gordon's Roofing Repair Service Company again and highly recommend them.
Tammy Sullivan
2020-04
Gordon's Roofing Repair Service answered all my calls and questions, they were responsive, efficient, they went above and beyond to ensure I was taken care of. Everyone from the installers, job managers, scheduler, to the general manager was extremely friendly and helpful. I truly cannot be more happier with my experience and more exited about my new roof!
Carlos Z
2023-04
First of all, I have an urgent leak during a rainy day, just try to call an expert to come here possible help me to stop the leak. Call this place an hour ago and had contacted with a contractor with phone. He asked to send him some pictures so he can have some ideas whats going on, and I did. Upon the conversation he said he will be my place around 20 mins. Half hour later he text me back and say it's rainy day too dangerous to go to the roof right now and offer me to repair tomorrow. He should tell me at the beginning instead waste my time. This is very unprofessional doing.
Jessica Edwards
2020-04
These guys were very friendly and helpful. First rate service. They completed our roofing project in a timely manner. And to top it off, John sent us a thank you card after we paid. We have hired dozens and dozens of contractors over the years, but that was a first class experience!
Ashley Rodriguez
2020-04
Right from the estimate to completion of work , John's team was prompt, professional, knowledgeable, and gave us an extremely competitive price. I absolutely recommend working with John and his team for your roofing projects!
Justin Martin
2020-04
I can’t say enough good things about this company and James. He helped us so much with some problems that came up and if it had not been for him we still would not have our new roof. Thank you James and team!!! If you need a new roof you won’t find a better company. They replaced ours in 1 day, cleaned up like they were never there. Highly recommend!!!!
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