New Castle Building Products

JJP Contracting

2024-04

Best of the best!!! Ever since I made my switch over from my other distributor, I cannot express how happy I am. Quality and service is unmatched. I have dealt with ABC building supply which was an absolute nightmare. ABC told me to wait 6 weeks for a skylight, mean while new castle had in the warehouse ready to ship. Especially in the roofing business one must be quick to deliver the service. Because of new castle my business has grown and my clients are amazed at how fast we provide material and service. Coming to new castle, the staff and manager treat you like family. My many thanks goes to jack, Luis and TY. New castle is very fortunate to have these guys.

Roy Ram

2024-04

Very bad experience here.Guys at loading deck wake you wait a freaking eternity. For some reason they always get my order wrong. Their prices way too expensive. Don't go to this place if you are in a hurry.

Rafael Mejia

2024-04

Great staff, this place always has good inventory, I’m in and out every time I visit, ask for Luis

Lefter Golemi

2024-04

Excellent customer service Joey was very professional and helpful, thank you guys

Custom Motors “Custom Motors”

2023-07

It all started with the incompetence of employees, don't ask them any question. They can't answer anything and leave all the time, I wait for 20-30 minutes while he goes and comes back to me, they started poking that if I don't like it, I can turn around and get out so that these are my problems. They work illegally, they can't talk, they can't run forever. I won't recommend this company to anyone else! And I was just kicked out of the parking lot, they said for their employees!!! And there is no parking for customer!

HP Mgmt

2024-04

Its a clown show. Avoid at all cost. Dock guys are going in circles with no clue.

C Zuniga

2022-05

The customer service is exceptional. I'll admit I can be a tad annoying when I don't know what I'm looking for; I actually called back 3x and sent my contractor to them with a sample. Mike was so patient and so kind even when I was only over the phone. He helped me find the exact Harvard Slate, Royal Crest Double 4 design that I needed. He even helped me locate it in stock at their Bronx location. I'll head to the Bronx tomorrow to get what I need. Hopefully the Bronx folks are as great as the Whiteplains folks and then I'll have another wonderful review to write.Thanks Mike for all your help! And also the super friendly lady that answers the phone, I didn't catch her name.

Divina Barrant

2022-05

Last week I had the pleasure of speaking with Ms. Wanda Soto over the phone regarding roofing material for my home, and I felt absolutely compelled to write this review. It is not often that you speak to someone and you can tell that the person genuinely is there to support the customer. She not only did her job but showed that she is passionate, takes prides in what she does and really care about helping the customer. She went above and beyond in customer care. Thanks for your exceptional service.

Luis Ruiz

2023-05

I would give it 5 stars if it wasn't for the higher prices than other supply houses. However, they always have everything I need in stock.

David Remy

2023-05

I'm a truck driver and I was there for a pickup, it was after 4 on a Monday, they close at 4:30. The guys that work there were very helpful, trying to get me loaded. Good experience.

Misiek LLC

2021-05

I go there only if I really have to. I order cedar shake siding recently, I was calling every day for a week to make sure my order is transferred from Ramsey branch to White Plains on promised day. A lot of show and no go, on delivery day I was told that order was never placed! Sales person Bruce insisted me to go to Ramsey to pick up my siding, '' it's only 20min one way''. Sadly entire experience was waste of my time! Moreover stuff doesn't know their inventory and pricing, they are as bad as home depot . Getting estimate from them it's a huge hassle.

perry hayes

2017-05

New Castle is top notch. Great front desk.. and their service is unbeatable. they stock anything and everything GAF and a good line of siding and accessories. they carry James Hardie and stock Hardie trim as well. I run about 150 jobs a year... and I've always been more than satisfied with the service and support New Castle Provides.

thomas christensen

2023-07

Great staff. Great service, covering tri state area.

Dave Dellacato

2020-05

I highly recommend New Castle Building Products to anyone looking for a reliable building supply distributor they can truly count on. From residential and commercial roofing products to windows and skylights, you can count on the experienced and dedicated team at New Castle Building Products to take care of all your needs.

Henry White

2016-05

they were very helpful in getting me a roof item I could not get anywhere else and made the returns of the extra very easy even with out the receipt.

Walter Pineda

2023-05

The service is too slow, everytime when I wait for the materials take too long, very bad

Heri Mevel

2023-05

Nice clean store ....Friendly environment.

Noreen Keenan

2021-05

Jay was very knowledgeable.Extremely helpful. Great experience! !

Ramon cajamarca

2022-05

I do not recommend that store, they are thieves.

Angel Reyes

2022-05

Grate service and very knowledgeable in all items

Yinka Fisher

2017-05

Ask for Chris

Juan Partida

2024-04

The most trusted construction supply distributor in the tri-state area! Luis's customer service and knowledge of all the products was absolutely exceptional. They have everything in stock, they definitely come up and ask for Luis.

Luk1 Vill1

2024-04

The people there in New Castle help me a lot, my friend Tamisis and Luis Diario are available to help me with Los Roofos.

Julio eduardo Acosta martinez

2022-05

Recommended excellent service