RLC Service Group, Inc

Leah Lawson

2024-04

We have been using RLC for over 2 years and they’ve been amazing! Our house is 100 years old and they’ve been able to repair any plumbing issue we’ve had from leaks to toilet flaps. Tina in the office is very nice and responsive and they’re always able to send someone out in a timely manner! We continue to be thrilled with their work and customer service and will be customers for a long time! Definitely recommend them ☺️

Steve Duniec

2024-04

RLC is a great company to do business with! We did a fairly large remodel of our home. They did quality work at a fair price. They followed up on any challenges we had. Always responsive, they never let us down! Very respectful crews who worked hard all day. I would recommend them!

Ronald Lane

2024-04

RLC is a very competent and professional construction group. I have used them many times for my home projects. This has involved electrical projects to wire my back yard, pool, hot tubs, extensive lighting needs. They set up the fast charging for my Tesla. They have done construction and yard work including stone walkways. I am very happy to know they will be there when I need them.I also use them for my and my partners medical practice. We have a large building that has needed help with HVAC, electrical, roof work and construction projects.If you choose RLC for your projects you will be making an excellent choice.

Kara Bonura

2024-04

I have used RLC Service group for many years. We have always received prompt and professional service from them. Ricky and his crew are top notch technicians with many years of experience. If you need a job done and want someone who will show up, this is your company. Keep up the good work, and thank you.

Pam Roberts

2024-04

I have been a customer of RLC for many years. They are my go to when something breaks or needs repairs. I have referred many friends to them for work and I have always been pleased with everything they have done for me over the years. I jokingly contact them when I need something and tell them I need to "rent a husband". I don't hesitate to recommend them to others

Richard Dietzman

2022-05

I have utilized the skills and expertise of RLC Service Group for a few projects in the past couple of years, including a kitchen remodel and a screened in back porch. Ricky and his team were professional, punctual, and took great pride in their work. Communicating before, during, AND after. The best part of it for me, is having an experienced and trusted 'go-to' partner for repair or remodeling tasks I do not wish to take on myself. I highly recommend RLC Service Group!Service: Remodeling

Tina Campen

2024-04

What a wonderful group of professionals! I wouldn’t call anyone else for Construction, Electrical, Plumbing, HVAC and even servicing my Generator! Trusted them for years!

Debbie Senecal

2023-05

Had diesel Rv the gave error message of overheating and engine actually shuts down. RLC informs you that a mobile visit is $300 plus supplies. 2 RV guys show up and put 1gallon of coolant into radiator reservoir. Seems to fix the problem and guys leave within 15 minutes. Problem is engine started overheating within minutes. The mobile guys never checked anything else and even mentioned the regular mobile mechanic wasn’t available. Coolant wasn’t the main issue. The serpentine belt was wrapped around motor all broken up. So, rather than work with the customer about the very excessive $300 charge, the office just said it’s the charge for a visit and that’s it. I wouldn’t think to use these guys again, they are not RV qualified mechanics

Austin Castaneda

2022-05

If you want the absolute bare minimum job done, without a shred of a reasonable good faith, this is the company for you.I do not recommend you use this company that will fleece you for an inch (literally).We used this company for moving our RV 3 miles, and paid the full amount someone would pay to take this a lot longer distance. The driver did the very minimum and took our RV from point A to point B without issue. The issue arose when he let us know it would be $150 extra to back the RV onto 2 leveling blocks. He did not let us know ahead of time that it would cost us $300 to drive 3 miles and then roll forward 1-2 inches onto these leveling blocks, so we were taken aback.The driver had also taken our blocks home which we needed to level our RV (accidentally), but was unable to return them the next day. He was unwilling to make a fair decision to roll our RV forward 1-2 inches onto these blocks, so he deferred to the "boss man" as he called it. I had called the office to see if they would be reasonable and they returned my call and let me know that they would be able to cut me a deal to have the driver roll the RV forward 1-2 inches for only $100. I let them know that was how outrageous that was due to how much I had already paid and how little they had to do the previous day. I denied their ridiculous offer and asked the driver simply return the blocks instead.

Sarah G. Calloway

2024-04

The RLC team is always responsive, thorough, and helpful! Can't recommend them enough!

David Hyder

2024-04

Did a great job, knowledgeable craftsmanship for the job , and listened to what I wanted. Very pleased.

Poppy Tzu

2018-05

Great service. I've used RLC Service Group before to install exterior doors and storm doors, repair damage to my porch and they did a great job. Didn't know until recently that they did heating & AC maintenance so hired them for that. Josh came and was prompt, professional and pleasant - and very knowledgeable. I bought the yearly maintenance agreement and am confident that my equipment is ready for the winter and next spring.

East Coast Repo

2024-04

Fast punctual did a great job couldn’t ask for better service

Holly Berry

2022-05

I will never do business with this company again and encourage you to find another repair company. I hired RLC to repair a toilet in a camper. They replaced the flush valve which took 20 min and charged $435. I could have bought a new toilet for $200. I tried to reason with the office staff and owner...it fell on deaf ears.Shame on you! Asheville is a small close knit community. We take care of small local business. This is not a company you want to do business with.

Lori Merlot

2019-05

We had RLC Service Group come to our home to repair the Leach line on our septic tank. Ten days later they had to return to do a repair 8" from the original crack. A week later we called them to come back the Leach line was still leaking the company refused to come back because we questioned the bill from the second visit. We hired a fantastic company that came and said the original visit and the second visit from RLC produced some of the worst sewer line work they had ever seen. The Health Department Inspector said the same when she arrived on the property and stated that she herself was going to contact the owner of RLC to describe the work that was done and how substandard it was duct tape and all!!! Please do yourself a favor and move on to another company with better customer service and full proof workmanship. We paid over $800.00 to RLC for very poor work without any resolution to the problem. It is a shame that companies like this can stay in business.

Brooke Cole

2021-05

Hired to build a porch on single family home couple of months ago. took them 1 month to “finish it” it was terrible! Un-level wobbling when you walked. Within 2 weeks of it being done some wood was lifting up! Just a terrible job for 2 thousands. Tried to contact them at the end of all of this and a Ricky man who I assume is the owner, told me they would not even come look at the issue it “ was not his problem now” horrible customer service. DO NOT RECOMMEND SAVE YOUR MONEY!

Mark L. Clark

2023-05

They were responsive and able to make a minor RV repair at the last minute while we were traveling through the area. We tried 3 other shops and nobody else could fit us in. We appreciate their flexibility at the end of a work day.Service: Commercial projects

Caitlin Riley

2017-05

I have used them in the past and I had a good experience with them but after this last time I will not use them again. They are very shady on their working and dealings. They said that they told me over the phone they would have a service charge to be able to give me an estimate on work (which I do not remember). When I had work done on my house in the past there wasn't a service charge for an estimate. After that I had to go with someone else because it took them a week after tracking them down to say it would take a month to be able to get a leaking pipe fixed. After that I did not hear from them for 2 months until they send me a invoice saying that if I did not pay they were going to send it to collections. In the past 2 months, I had not received a phone call or email about anything. Unfortunately I did not have a change to argue with this due to having only 3 days to pay the bill before it was sent to collections and right before the holidays. I will never use them again.

Lauren Joyce

2019-05

I wish I could give 10 stars. We were passing through town when our Camper started smelling and then smoking. We stopped at the closest gas station and ran into Jacob. He asked us if we needed help as he conveniently works as a mechanic close by. We went to the shop so he could take a look where we also met Mike. They were so friendly and helpful and we couldn't be more appreciative! Fixed our problem in a few minutes and had us back on the road. Even gave us their numbers in case we have issues further down the road and said they could hook us up with a mechanic in the area. If we're ever in Asheville and in need of some service we will definitely see these guys!

Jonathan Rider

2019-05

We were traveling near Asheville and our truck broke down pulling our camper. The RV park listed their telephone number for this company as an after-hours contact. We called and the gentlemen offered that if a wrecker could get us to the RV park, he would help us from the front parking lot to our site. The was very friendly and helped us out. The next morning we get a call from their office stating that we owe $250 by the end of the day for the "towing service" they performed; pulling us less than 200 yards! The owner even called that afternoon and threatened to come to the RV and collect if we did not pay up by the end of the day and refused to provide an invoice or any type of documentation that we could give to our insurance company. Another review stated they have "shady" business practices...I say it is an understatement. They will obviously take advantage of you if you are from out of town and in a bind. After RVing for years, I have never encountered such a "service" or company. BEWARE and STAY AWAY!

David Oppenheimer

2017-05

Charged $139 to do a pressure test that took two minutes. Got charged for 30 minutes of chatting with other workers. Company said their GPS determined they were on job site that long. I believe it was complete BS!

Mary Love

2018-05

I have used RLC for several projects. The work is done in a timely manner and works are professional. I will continue to use them.

kgoerz

2017-05

Just used them for a transfer switch install on my house. Smooth transaction and professional work all the way thru. Would recommend.

Sam Bryan

2020-05

Worked with this company to deal with a rather involved, time-consuming issue. Was pleased with their attentiveness and professionalism and would recommend them based on my experience

Matthew Crudele

2021-05

Amazing service. Helped us out when we were dead in the water with our RV.

Tammy McCracken

2020-05

Saturday afternoon emergency and had it fixed by 7pm.