Tim Moss & Sons Home Improvement

Olde Mountain Loft Michelle and Stephen

2024-04

if I could give less than one star I would. I hired this company to fix my garage on August 15, 2023. It is now April 24, 2024 and nothing is done. All I have is rotting wood covering a door where the garage door should be that they supposedly ordered. I get one excuse after another and broken promises about them coming and they never show. I was even told by the wife that she couldn’t send people out because she was sick! Funny, I never saw her out anywhere with a hammer and nails. I asked for a refund they don’t give me that nor do they seem to want to fix my home instead. I have to suffer. I have had neighbors ask me if we are ok and others shame me. Did I mention they left a pile of wood and supplies sitting in my yard ! I see all the good reviews on here. Guess I am not a priority.

James Stoertz

2021-05

I WOULD HIRE AGAIN. I had a full height, basement wall that was cracked and bowed in by three inches and was at risk of exploding inward due to hydrostatic pressure. Tim Moss & Sons did a great job permanently repairing my failing foundation. They were professional, gave estimates, used an engineer and built exactly to specs, started on time, maintained a schedule that was communicated well to me, and finished ahead of schedule. All work was done with permits and photographically documented. Large crew was polite, communicative and efficient. This company does full spectrum maintenance and home improvement from wiring, plumbing, and roofing to framing, foundations, flooring, garages and home extensions. We couldn't be more pleased with terms, contracts, and clean-up. Chrystal at the home office communicated with us daily to manage scheduling ahead of time and throughout the job.Service: Refurbishment

mark funderburg

2023-05

Our water heater went out unexpectedly. Tim Jr & one of his workers was able to come out the same day and replace it! They did a great job and we are completely satisfied with the service and the price! We definitely would recommend Tim Moss & Sons Home Improvement!Service: Plumbing fixture installation

M

2022-05

Tim Moss & Sons team of professionals performed the prescribed repairs at our home with professionalism, integrity, attention to detail and the utmost respect.I've been a developer, contractor and buyer in the commercial and residential construction industry for more than twenty (20) years and can FINALLY say I have found a multifaceted General Contractor like Tim Moss & Sons who ALWAYS do what they say they are going to do!! I've had the pleasure of knowing and working with Tim Moss & Sons for the past two decades both professionally and personally.The work they performed for me recently was absolutely impeccably done under very difficult weather conditions! The diagnosed my water leakage problems in our exterior living room quickly and proceeded to perform the necessary exterior repairs in an exemplary manner! The quality of the brick work, exterior woodwork including painting and roof work was OUTSTANDING!If you need new construction done or minor/major remodeling then I strongly and highly recommend/endorse Tim Moss & Sons.Michael Todd TuckerServices: Refurbishment, Waterproofing, Exterior painting, Remodeling

Rudolf Harald Petrini

2023-05

I utilized Tim Moss & Sons to do a substantial amount of work at my home. My home had suffered extensive water damage associated with two water leaks, which were created during faulty installation of a new floor in my home. This resulted in serious problems with mold, sagging beams and subfloors, a ruined floor, and damage in the kitchen and bathrooms. Tim Sr and Tim Jr and their crews performed incredible work in a professional and timely manner. They worked around. my challenging schedule and leveled my house, reinforced the structure, encapsulated the crawl space, added a permanent dehumidifier, replaced the insulation, leveled and completely replaced the subfloor as needed, and replaced the floor with new LVP in the entire house, and repaired / remodeled the kitchen and both bathrooms, including countertops, sinks, fixtures, cabinet repairs, new countertops and a new shower. In addition, they lifted and repaired the A/C unit and installed all new appliances for me, replaced the plumbing under the house, and replaced a leaking sewer pipe out to the street. I was totally overwhelmed at times, and knowing I could trust them made all the difference. They kept me informed at all times. They also helped me throughout the entire process of navigating this issue with my homeowners insurance carrier. I have nothing but excellent feedback to offer about Tim Moss & Sons, and recommend them without hesitation to anyone who needs a substantial amount of work done. They perform work with complete integrity and transparency, and watched out for my best interest throughout the process. I would absolutely hire them again.Services: Home repairs, Remodeling

Gene Klann

2018-05

To whom it may concern:I recently contracted with Tim Moss & Sons Home Improvement to put a new roof on my house and also to repair water damage on the ceiling and wall in my master bathroom and den. They finished the project promptly and efficiently in approximately two and one-half days. I was highly impressed with the quality of work, the overall professionalism, and the continuous communication updating me on how the project was progressing. The work they did repairing the water damage can only be described as world class craftsmanship. One cannot tell there had been a problem with water as even the paint they used to cover the repair work matched exactly with the original colors. Amazing! Their work on this project was highly masterful, exceptionally skilled, and long lasting. I recommend Tim Moss & Sons Home Improvement in the highest possible terms and with no reservations whatsoever. Gene Klann, Ph.D.

Mary Ellen Tuohy

2020-05

If I could I would give them more than a 5 star rating. Tim Moss & Son's Home Improvement team is ethical, knowledgeable and professional. Best benefit with Tim Moss and Son's is they do most all the work themselves without having to sub contract. Without a doubt give Tim Moss and Son's a call should you need any home renovation.

Jeremiah Rumball

2023-05

It's unfortunate that things have escalated to the point that I now must leave a negative review.The short: Tim Moss refuses to return a (significant) deposit for work that was never started.The long: We signed with Tim Moss in mid-March to perform a series of projects. A deposit was paid and we were told Crystal would be in contact to schedule the work. 2 weeks pass and I'm the one to reach out to Crystal (all documented in email).Me (March 28th):Hi Crystal,I don’t think we discussed scheduling when Tim was here. Do you have a sense of when this work will kick off?Crystal (March 28th):Hi, Jeremiah.I’ll speak to Tim about this and get back to you as soon as I can. Thank you.Weeks passMe (April 18th):Hi Crystal,Are there any parts of the 3 projects we can start on while waiting for the permits? Perhaps the garage?Crystal (April 18th):Hi, Jeremiah.Hope you are doing well. I can check into this. I’ll let you know. Thank you.Weeks passMe (May 17th):Hi Crystal,Can you give me some kind of timeline on when you’ll be able to start our projects?ThanksCrystal (May 17th):Hi, Jeremiah.Yes, I believe I can . I will speak with Tim and let you know. We are hoping to start on demo work soon.Thanks,CrystalBetween May 17th and Jul 1st, the work still did not have a start date. During that time, I called Crystal multiple times to inquire about the project start. Crystal apologized multiple times for the delays. Each time I connected with Crystal, she spoke about "possibly starting next week."Near the end of June, I called Crystal to discuss some changes in scope to the outdoor project. Tim's son came out the next week to review the changes and update the estimate. The new quote was provided and I asked if we could adjust the contract to only focus on the indoor projects. After 4 months, I needed to get moving on the outdoor projects before the summer was over. No response to my request to change the contract. Additionally, still no start date for the interior projects (the scope of which never changed).Between July 12th and July 31st, no start date. Multiple emails and phone calls - multiple statements of "maybe next week." On July 31st, I emailed Tim officially requesting a cancellation of the contract and a refund of the deposit. No work had been done, no material ordered, nearly 5 months had passed.Tim responded in a way I can only describe as out of touch with reality. He sent a long email claiming I was the cause of the delays, that I denied them access to start the work, and that "every time we come up with a solution for one of your many obstacles, you knock the solution down."What? Like, for real, what?I can't and won't comment on the quality of their work - from their online reputation, it's probably really good (which is why I selected them in the first place!). My warning to anyone planning to do business with Tim Moss - get everything in writing and don't make a down payment until work has actually started.Oh, the cherry on top, they charge $300 to come out and provide an estimate. They say this is credited to the project if you sign with them, but now that the work is cancelled, I'm also out this money.Would not recommend.Service: Home renovations

Charlie Griggs

2018-05

I have found that Tim Moss and Sons are contractors that believe in quality and are people of high integrity. They are willing to go the extra mile to make sure every detail is completed to their customers satisfaction. If you are looking for a contractor/builder I strongly recommend Tim Moss and Sons. You will not be disappointed.

Monty Dixon

2019-05

Tim and his son diagnosed and completed our home repair and we are very pleased. They showed up on time, worked quickly but with attention to detail. Their workmanship was outstanding and we will be using them again for additional work on our home. We are well pleased with their professionalism and quality.

josh mitchell

2023-05

Tim repaired our outside wall after being hit by a car. This caused structural damage from ground to roof. His crew repaired it and can't even tell it was damaged to begin with. Would recommend to anyone and will call for future jobs!

David Hughes

2021-05

Tim Moss & Sons did a great job on my home.Attention to detail, neat and clean, all round good work. Thank you, Tim Moss & Sons for your craftsmanship across a wide range of building trades.

Rodney Hill

2018-05

Received an estimate to repair a roof issue not addressed by the original builder. The estimate was fair and inline with current market metrics. I found Tim Moss and sons to be upfront, honest and easy to work with. Tim and his guys showed up at the predetermined time and all work was completed in a timely manner. I would definitely use Tim Moss and sons again.

Patrick Morrison

2020-05

I wish I had the same experience as the other customers who left reviews. I hired these folks based on what seemed to be a good reputation. They did not live up to expectation, at least not on my project. I understand things happen that can't be controlled. Not completing the job for over 8 months after the contract was signed is unacceptable. We are talking about a small job too, only a couple days work. Average quality, not outstanding by any means. I recommend looking elsewhere.

Ron S

2018-05

Tired of looking for a contractor that does great work and reliable, than go here to Tim Moss & Sons. Than you will be able to sleep well at night as they will get the job done right. The best way to get a job done, is no do overs.... They strive for excellence and you certainly won't be disappointed.

Patrick Matthews

2019-05

I don't know about the quality of work they perform so I'm not going to rate that. But. I called about getting work on 2 houses, left a message no return call. I have to call back next day @ 1:30 and get someone who explains it will be $300 for someone to come out and quote a price. Really $300 for a quote. That's 1 phone call and $300 to much for me to recommend them. There's plenty other qualified companies that don't charge you to give them work.

Kevin Sharp

2018-05

We had a basement bathroom put into the house by Tim and his team. They did a beautiful job and it looks great. Frankly, it’s the nicest bathroom out of 4 in the house. Thanks Tim!

Brian Lewis

2021-05

Took out a load bearing wall and adding support beams. The work was done well and the team was great.Any concerns I had they helped to satisfy.Would hire again.

Dawn LaGrone

2021-05

Not only were they professional, they went out of their way to service my needs to get my house up and running. I can’t thank them enough for what they have done to secure the safety of my family and my house, so that now we can start making the much needed renovations to take this Ardmore house into the future

John Scheffer

2019-05

They came out the day I called to inspect the job, & when I called to schedule the work they came out on the day we agreed to. And did the work that day. Very nice people & a great job.

Jeremy Shelton

2019-05

I've used Tim Moss & Sons several times. All ways top notch work and really nice people.

Megan Cauble

2021-05

These guys do impeccable work in a timely manner. Highly recommended!Services: Remodeling, Flooring

csiebsenx

2018-05

Great people, great company, very ethical, honest and caring.

Drema Morris

2018-05

Great Company! Top notch work 😊😊