Ace Handyman Services Crystal Coast

Erica Ross

2023-05

TLDR: one day job has turned into multiple visits due to oversights and missteps.Requested estimate on Sep 8. On Sep 12, they scheduled an appointment for Sep 19 for that. Then we set up for the work to be done Oct 4 (was told in person and via email this would be a one day job… a huge factor since they price by half day and full day). Made sure to show Terrance the type of paint I was considering. Later confirmed that I needed to be the one to order it. All was well, so far. I’d had estimates from 5 companies in total and felt comfortable that Ace would get the job done professionally, timely and for a good price.I requested the day off work and sent my puppy to daycare. They sent a different guy, I think his name was Caleb. He was nearly 45 mins late and generally a bit confused on what all needed doing. He decided to start with the bathtub refinishing, so I ran out for errands. I got a call and text from him about 1.5 hours later about a pipe in the wall preventing the cabinets from being fully recessed. I ok’d him to recess it as much as possible and was satisfied with how it looked. We then spoke as he was about to take lunch. Motion triggers alerts to my phone so I’m aware he was gone for about an hour 15. We arrived at my house at the same time.Also turned out the second medicine cabinet i’d ordered had arrived broken. I ran out to exchange that, while he cut the wall for it and did the other items. He left at about 4:30, with the tubs not having anything done besides sanding.I spoke with Amanda, who is wonderful and was unaware of these specifics when she called to take payment and set up another full day just for the painting. She got with the owner and they rectified the situation and sent Terrance out a few days later for the painting. On another day they sent out Tim, after the materials for my bedframe handle had arrived. I’ll bullet what’s happened since:-The handles look nice and work well but the cutting has left behind holes and unsightly areas of wood. I have called at least 4 times to follow up (each time I had to call for status rather than someone getting back to me), sent a photo and finally was told if I go buy the paint, they’ll send someone to paint it.-Caleb installed the second medicine cabinet without its shelves. They sent someone back to measure and cut shelves for me-Caleb had Amanda call me, insisting he’d left his vacuum here. I pulled my security cam footage to ensure he’d left with it-When the tape was removed from the tubs, it pulled some paint off around the faucet-the only piece of work that was done properly and fully the first time around, was the blinds. They look amazing. Now that the medicine cabinets and storage cabinets are done in the bathrooms, those also look amazing.Overall, Ace is staffed by wonderfully nice people. But the follow up is lacking, as is clear communication about what it will take to finish the total job. I doubt I’ll use them again and don’t even plan to reach out about the painting, will just do it myself at this point.Services: Paint indoors, Cabinetry

Annabel Bleakney

2023-05

The guys arrived on time and we’re very friendly and knowledgeable. They took extra care in removing the existing storm door so as not to damage it. The new exterior door install went smoothly, as did reinstalling the storm door. The office staff were friendly and addressed any questions and concerns that I had. All said, it was a great experience. I’d highly recommend Ace Handyman Services Crystal Coast for home projects you might have.

Max

2023-05

We hired Ace Handyman Services to install 2 doors for us, a front fiberglass door and a storm door. Tim and Caleb arrived on time to do the install. During the work, they encountered a couple of problems along the way with getting the door to fit properly, but instantly knew how to fix it and they did. We also had them take our peep hole out of the old door and put it in the new door. These 2 men got along extremely well and we could tell that they really enjoy their work. They were very friendly with us and wanted us to be satisfied with the job. The office allowed 6 hours for this job to be completed and they got the job done in 4 hours and that included a trip back to the shop for supplies to fix the fit problem. We like the fact that if the job is completed early, the extra labor charge on your estimate is deducted from your bill. It made us feel like we got a bonus. These men did beautiful work! Absolutely no complaints! We hired Caleb to do some drywall work for us about a month ago and he did a fantastic job! These men have a way of making their work look easy, but if it were really all that easy, we'd all be able to do these jobs ourselves. We'll be hiring Caleb again for a larger drywall project in the future. We highly recommend Ace Handyman Services! God bless them!Service: Home maintenance & repairs

Anne O'Brien

2023-11

I have used Ace Handyman Services two times. Once last year and earlier this year. They are very friendly and do great work. We had a small drywall job they did first. The second job was replacing deck boards on the back deck. We will be using them again for other projects.Services: Wood structural repair, Drywall repair

Stacy Shouse

2023-05

Ace came in to replace a light fixture and mount an anchor to the ceiling. They were fast, professional, and cleaned up when they finished. Would absolutely use them for future projects.Service: Home maintenance & repairs

Mark V

2023-12

Ace Handyman Services was great to work with our bathroom project ! It turned out great ! They were on time and Tim was such a perfectionist!Services: Remodeling, Drywall repair

Mary Lee

2023-05

I can not rave enough about Ace Handyman service. They have been absolutely amazing. Always on time and show up when they say they will. I have had them do multiple small things before but this time I had them build a shed for my golf cart! It is absolutely beautiful. Terrance and Caleb were so nice and worked so hard. They finished the project in the time frame they said they would. They just went the extra mile. The owner even came out to check on me and see if I was happy with everything. I will be using them again for any other projects I have.Service: General construction

Lesa Anderson

2022-05

I have been a repeat customer of this company for nearly 2 years. From my inital contact with Mrs Tina at the office to the completion of my projects I am always well taken care of. Depending on the project required I have received assistance from various craftsmen who excel in their trades and have been extremely satisfied with not only the outcome but by the professionals themselves. Dale, Terrance, Terrel, Shannon, and Hayden are all amazing! They are always extremely friendly, clean cut with professional appearance, punctual, respectful, courteous of their work areas and simply a pleasure to invite into my home. My projects always turn out as requested and I immediately begin brainstorming more projects. I will continue to recommend their services any opportunity that I find. Thank you!

H&B

2021-05

I had a great experience from the first phone call to the work completed. The ladies in the office were easy to deal with and knew what I was looking to have done. The two workers that came to the house where very nice and respectful. I called to just have some drywall and tile work done but when I asked if they could mount the TV they did it right away on the same day. Ace Handyman Services was outstanding to work with and I could not believe the cost. They where well under the budget we set for our projects. I will be using them again that is for sure. H&BServices: Tile work installation, TV mounting, Drywall repair

David G

2023-05

The initial estimate process was smooth. The customer service and the walkthrough was quick and easy. After I received the estimate, I did bide my time due to budgeting and weather. Once ready to move forward with the estimate there were a few minor issues. I wanted to make changes on the estimate and there were problems with the customer service emailing me the new estimate. I decided to show up at the business. After getting everything squared, the process and the projects were completed. Terrance and his partner were very efficient and also provided some comedy here n there. Upon completion of the projects, the customer service called within an hour or two to collect the rest of the payment. My only suggestion/input is the tenacity of collecting payment be the same throughout the entire process regarding customer service.

Mr. S

2023-11

I called and scheduled a time for them to come, they were a no-call no-show. I called multiple times the next week day they didn’t answer so I left a message, it’s been another day and they didn’t call back. That was strike one and strike two, and their less than bankers hours is strike three. Look elsewhere.

Mia Culpa

2021-05

I cannot level enough praise on this company! From the initial phone call to the (nearly) finished repair of our deck, the experience has been nothing short of amazing! The only reason the deck isn't totally finished is due to weather conditions not being suitable yet. Everything is done but the painting and I'm thrilled. Our old deck was feeling a bit mushy in spots, the steps were wobbling and it was worrisome at times. It was time to replace/repair it. When we called Ace Handyman Services the evaluation appointment was a breeze to snag. Dale came out and told us we didn't need a new deck only repair the top as the foundation was still in really good shape. We set the date. He showed up ON TIME (a big deal for us) and the work was done expertly and quickly. There was even an issue with some of the boards they had delivered being warped or something and Dale returned them and got better boards to complete our deck. I've hired other contractors who would have just used a few extra nails instead of going through that hassle to get better boards. We are so thrilled with our experience with this company that we will definitely be recommending them to others. They will also be our first call for any future projects (wife is already making her list).

Rebecca Desrosiers

2023-05

We had Mike out for some drywall repairs and paint. The communication was great and we are very happy with the work he did. He was professional and kept his work areas clean. We will definitely use this service again and we highly recommend it as well. Thank you very much!Services: Paint indoors, Painting, General repairs, Drywall installation, Interior painting, Drywall repair

Shannon St.Pierre

2023-11

Very Friendly and professional. The craftsman was very knowledgeable. Quality workmanship. Would recommend to anyone.Services: Home maintenance & repairs, Drywall installation, Interior painting

stephanie Vincent

2023-05

Had ace come out on March 28th to quote some work. The guy said they would be reaching back out to me with a quote. It's been a month and I haven't heard from anyone. Called them on the 17th the lady said she would look into and get back to me. Still have heard anything. I will be finding someone else to do the work I need done.Service: General repairs

John Wilkerson

2023-05

Fantastic! I cannot say enough about the service I received. He understood the problems I needed to resolve and did everything in his power to go above and beyond to ensure I would have no such problems in the future. Final product looks excellent, which I’m pleased with, but I am even more pleased with what he did behind the final product that you cannot see that goes directly to preventing a future occurrence of water (condensation) damage and then mold.Services: Home maintenance & repairs, Water & fire damage repair

E H

2022-05

We used Ace Handyman Services to finish our remodeling job in the kitchen that we tried to start ourselves. They were very professional and easy to deal with. Lisa answered all our questions and their pricing was right in the range we were looking for. We can not say enough great things about all the people we talked to at Ace handyman Services. We would recommend them to everyone and we will be using them again. Thank you for the beautiful finished kitchen.Services: Paint indoors, Remodeling, Drywall repair

Dana Fant

2023-05

Caleb was on time and finished the job earlier than estimated. Fast worker, professional and friendly. Amanda from the office is sweet and very friendly. Recommend and will be a returning customerService: Home maintenance & repairs

MrGPintos

2022-05

I was absolutely satisfied with the service, the professionalism, and most importantly, I was very happy with the end product. Jon was superb, so much so, that I would like to have another job done. Please make sure I get Jon again even if that means waiting for him to free up. Jon, is a credit to your entire organization and so I look forward to doing business with you again.Services: General repairs, Drywall repair

Marla Sobol

2023-05

Caleb came to our house to give an estimate on painting ceiling in one room and completely painting ceiling and walls in another room. He was very polite, gave suggestions, etc. I would recommend for any painting (and other) needs.

Trace Ragland

2023-11

Amazing customer services. Craftsmen are outstanding. Will definitely be using again.

Gladys Brooks

2023-05

The work was done very well, professional and respectful to our home. Elijah and Jorge worked was professional done. Recommend ACE handyman.Services: General construction, Flooring repair, General repairs, Drywall installation

Soul Rebel

2022-05

Hello again, Morgan here. I posted a review on 10/20 about the “service” I received from Ace handyman. Ironically, the owner responded to my review on google trying to convince the public that they reached out to me via email on 10/8. They also stated that the email “may have” went to my spam folder, which is not true. I checked my emails primary and spam folder. Nothing, not one email from Ace…. Personally, as a businesswoman, as soon as I read the first review, I would have called personally and apologized, emphasizing my want to help. My door and window is still broken and I have yet to receive ANY kind of follow up phone call since the first week of October. The only communication I have received was the response to my first review. Which was unneeded. I let all this time go by JUST TO SEE if anyone would call me back…. Once again, nada. No need to reach out after this 2nd review. I’ll find someone else. Have a blessed weekend.

Ray Whatley

2023-05

I can't say enough how happy I am with the work done by the handyman. Scheduling with the office was easy and they kept me updated. I would refer to friends and will use the service again (as long as I get the same guy. LOL)Service: Install flooring

Kathi Keele

2021-05

Excellent service. Terrance was there when he said he would be. Everyone did a great job, the finished product is outstanding. But most impressive is their reliability. Thank you, love my new deck.Service: General construction

Layne Asher

2022-05

I needed my door fixed. Lisa was amazing getting everything set up and the craftsman Dale was super friendly and did a great job!Service: General repairs

Dylan Ford

2023-06

This place is awesome John arrived on time was very friendly had great customer service and did everything very professionally im extremely satisfied and glad that I choose them I encourage everyone else to do the sameService: General repairs

Melissa C.

2023-11

They were on time and did a great job. I will be using them again on some other projects I have.Services: Fan installation, Cabinetry

Linda Ferragut

2021-05

A pleasure to have someone do such a great professional job in a timely manner. Thank you Josh!Service: General construction

Andi Spice MBSS

2023-05

Excellent resource for in home care and repairs.Services: Painting, Interior painting, Water & fire damage repair, Drywall repair