5 (30)
108 Surrey Dr, Jacksonville, NC 28540
(910) 545-0247
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brett Clark
2023-12
Chris has serviced rental properties for us for several years. We had a unit stop working this past summer and he showed up on a Saturday morning with very short notice to get it up and running! We can't thank him enough for the fast and reliable service he provides. Highly recommend!
Jessica Shaheen
2023-07
Our a/c stopped cooling our house in the late afternoon on a Friday. I called several “24 hour” businesses and only got one response which didn’t have any availability until Wednesday. I finally saw ENC Heating & Air in the list and they were actually open on a Saturday! Chris was at our house in two hours and within 20 minutes or so had the house cooling back down and was on his way. I recommend ENC Heating & Air 100%.Service: A/C system maintenance
Joshua Akin
2023-07
Had 3 foster kid coming home from daycare @ 5:30pm and called him at 4:15pm by 5:40pm we had our air back on on a hot day and the technician most likely had a long hot day as well. Friendly, informative, and literally the definition of what a 5 star review truly is. I will never call anywhere else but ENC HVAC. Price was good for an emergency hvac repair that required parts. Thank you so much, from my dogs, to my 3 foster kids and my wife……THANK YOU!
Tiffany Cutler
2023-04
Amazing service and great people! I messaged Chris on Sunday not expecting a response until the next business day but he responded very quickly. He and his wife came the next morning right on time, had the work done quickly, explained exactly what was going on, and made sure we were up and running at a great price. I highly recommend!Service: A/C system repair
Lauren Johnson
2023-04
I had my a/c go out on a Friday night, as they seem to do. Contacted ENC Heating and Air on Facebook early Saturday and he had my a/c diagnosed, parts bought, repaired, and running before noon, as well as answering other trouble calls. I would highly recommend him for his professionalism, communication, and speed of service alone, but the fair and reasonable pricing was a huge relief as well. I’ve found my go-to a/c repair company!Service: A/C system repair
owned0110
2023-09
Chris was super professional and knowledgeable, fixed my unit in less than half an hour, even went under my crawl space to ensure condensation drainage was good and removed some unnecessary pipes that were clogging my system, recommend 💯
Meghan Blansett
2022-04
Chris was really great and straight up with me about everything. He came the day I called and was able to fix our problem the next day after. He was very informative and educated me a lot on our unit and what to expect and such. He also changed our capacitor for free because we just bought our house and our HVAC broke - he could tell I was frustrated I’m sure! He was really great!Service: Repair HVAC
Lipson Joseph
2023-04
Chris was professional, courteous, knowledgeable, honest, and showed up early both times he came out. Overall great experience, I always try to support vet owned businesses best way to get 5-star service. Thanks again.
Denni Walls
2022-04
If you need work done, call this guy. I called 5 or 6 other places today to get my ac fixed. It was over 90 degrees in my house. Two places told me it would be 2 to 4 weeks before they could come out, because I wasn't already an established customer. The other two that I was able to talk to couldn't come out until Tuesday (possibly Monday, for one). However, I kept trying for quicker service and got through to this guy at ENC. His name is Chris. He said first thing tomorrow morning, possibly tonight. I set up for tomorrow, but he called back about 45 minutes later, noticing that I lived just down the road, and said he was on his way. He spent about 90 minutes in this inferno trying to find the problem. Before I called for help, I replaced both thermostats. He checked to make sure I did everything right and told me to make sure I programmed it for the heat pumps if I ever replace them again. However, they were not the problem. He found our original problem with the downstairs unit (which has not worked since March) and told us he disconnected something with the back up heating, but we wouldn't need to replace it until we need the heat, so he didn't push getting it done right away. He then found what appears to be the final problem, which was that the main breaker to the outside units was bad and needed to be replaced, but he could not legally do it, because it was considered an electrical problem. He showed me which one needed to be replaced, so I told him I would go to Lowe's and get it and replace it myself. He said to call him after I got it replaced and he would come out to see if it fixed the problem. He left and said we wouldn't owe him anything until we were sure of the problem. He called while I was trying to replace the breaker and I told him I would call him back when I was done. While I was finishing with putting the new one in, we heard a knock on our garage door. He decided to just come on over instead of waiting for me to call back. So, after this long story, bottom line....we now have both A/C units working. We asked about service plans and he said to just change the filters and hose down the coils and we should be fine. A lot of people worry about getting taken to the bank with these kind of repairs, whether A/C, plumbing,electrical, etc., but this guy is here to help, not to take advantage of people. He went above and beyond and we thank him!Service: A/C system repair
toomany hobbies
2022-04
I used ENC heating twice this year. On both occasions he was on time and performed the needed repairs professionally and at a very fair price. I would definitely use his services again and have already referred him to another potential customer.Services: Repair HVAC, Ductless heating & A/C services
Shawna
2022-04
I’m so grateful for Chris!!! My ac stopped all of a sudden and I couldn’t do another night of being miserable. I called a few other providers and the earliest they could get to me would’ve been Monday or Tuesday and the one provider who couldve made it tonight wanted 100 plus 79 for after hours fee just to tell me what was the issue. I called ENC heating and got Chris. He was able to come out diagnosed my issue before I could even get my rain boots on and had it fixed in not time!! Also even gave me military discount! I’m so happy man we were so miserable. Any issues for me in the future I’m calling him for sure!! Thank you so much Chris me and my babies can sleep comfortably tonight!!Service: A/C system repair
Tyler Garrett
2023-04
I can't remember his name, but the tech squeezed me in short notice to diagnose my A/C not running. Took him 7 minutes from arriving to pulling away to replace the exterior capacitor. Polite, concise, and professional service. I will certainly not hesitate to call them in the future should I need them. 5/5 ⭐️s
Carrie Demers
2022-04
I contacted ENC when I came Home and my thermostat read 75 but was set on 68. Chris showed up quickly and began to solve the problem! I’m Completely clueless to the HVAC system as many are but he explained everything including the operation of the system itself. He made sure to stay around and continue checking al parts of the system.This isn’t my first time using ENC, I work in real estate and he is always my go to guy!Thank you again for all you do for me, my family and our clients at work!Services: HVAC system maintenance, A/C system maintenance, A/C system repair, Repair HVAC
john neail
2023-04
Chris killed it. Showed up less than 24 hours after I called. Got everything up and running in no time. Good pricing. Will highly recommend to anyone I know needing HVAC service.
Ashlee Graziano
2022-04
I had a clogged pipe that created a large pool of water under the unit in my attic. I had no idea how to describe the problem to this company but they understood what I was attempting to say and made the process painless. The technician explained the issue and showed me how to keep better maintenance. I will continue to use this veteran-owned business. And yes, they do give a military discount!Services: A/C system maintenance, A/C system repair, HVAC duct & vent cleaning
Cheryl Hemric
2022-04
ENC Heating and Air did a great job! On one of the hottest days of the year, being without AC is not any fun, ENC quickly came out to assist and got the system back up and running again. I highly recommend ENC Heating and Air and would use them again in an instant if needed. ENC Heating and Air was very professional and courteous. I give them two thumbs up!Service: A/C system repair
Felicity Bryan
2023-04
Will definitely continue to use this company, they were easy to communicate with and I got an appt right away. Chris was awesome and took the time to explain my system to me and answer any questions I hadService: HVAC system maintenance
Timothy Willis
2022-04
Chris saw me on short notice and had me back up and running in less than a week over a Memorial day weekend. I could not have expected better service. I will absolutely recommend ENC Heating and Air to friends and family.Services: A/C system maintenance, A/C system repair
Kayti Curtis
2022-04
Highly recommended - Chris was able to come out same day within an hour of me calling, and finish my repairs same day. Great communication!Services: HVAC system maintenance, Repair HVAC
Trish Ellis
2023-04
Chris was great squeezed me in on a Saturday just when i needed it. He took the time to answered all of my questions. Would definitely used and recommend this company for future services.Service: A/C system maintenance
JOSEPH ROGERS
2023-04
I see.a Technician that,s keep going till.the Job is 100%Complete. Thank U for u knowledge and for quick response time to make sure that my Diyilasis and COPD Wife was going to be SAFE with Cold Air. Job well done.
AR
2023-04
Responsive and prompt service. Chris was very honest in terms of what needed to be done or not done. I would highly recommend their services!Service: HVAC system maintenance
Jordan Senbertrand
2023-04
Great guy, great service. He made an emergency visit to service my outside unit. I would highly recommend him to anyone.Services: HVAC system repair, HVAC system maintenance, A/C system maintenance, A/C system repair, Thermostat repair, Repair HVAC
Em Top
2023-04
Solid, professional team. Would choose them again any day over the bigger companies. I would absolutely recommend them to friends and loved ones and would use them again if needed.Services: A/C system maintenance, A/C system repair
Andrea McKeller
2022-04
They did great work I will be using them for all my future HVAC Needs!
Amber Bennett
2022-04
Highly recommend. Found the problem and fixed our AC in an hour plus shared additional info about our AC to help us out
Keilah C
2023-04
Great experience! Thank you so much for the prompt and thorough service! 5 Stars!Services: A/C system maintenance, A/C system repair
Hurst Realty
2022-04
10/10 Top notch! Absolutely, I will be using you again! Excellent service!Services: HVAC system maintenance, Heating system maintenance
Monday | 8 AM-6 PM |
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Tuesday | 8 AM-6 PM |
Wednesday | 8 AM-6 PM |
Thursday | 8 AM-6 PM |
Friday | 8 AM-6 PM |
Saturday | 8 AM-6 PM |
Sunday | Closed |
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