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10931 E Independence Blvd, Matthews, NC 28105
(800) 408-0218
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Sabrina Berg
2014-04
Hired 5 Star to paint 1 room and replace a window above my front door. Extremely poor service! Took $600 deposit and didn't return calls for 1 month.On August 6, 2013 I hired 5 Star Renovations to paint my son's room. They painted it on 8-7-13 but there were several issues. First they painted it the wrong color (not sure if I gave them the wrong swatch but I had a paint sample so it didn't seem likely) then the painter left bare spots and when I asked them to fix it they used my paint sample which was a lighter shade. I had also hired them to replace my window above my front door. Bill Figuerao(the owner) told me they would fix my son's room when they installed the window. I gave them a $600 deposit on Sunday 8-11-13 for the window. They cashed the check on 8-12-13. They told me the window should be in by Friday the 16th and they would install it on the 19th. I called them on the 20th when I hadn't heard from them and left a message. I continued to call the week of the 19th with no response until I received an email on 8-23-13 from someone named Susan saying my window had been ordered from Lowe's Home Improvement and would be installed by a different person than had come out to measure. I sent 3 additional emails after this requesting to know which Lowe's it had been ordered from, for someone to call me and that I only wanted James, the person who took the measurements, to install it. I finally received an email on 8-30-13 saying that the owner would call me and that my window would be in the following week and installed on Saturday 9-7-13. I responded on 9-2-13 (I was out of town until the 1st) saying that I still hadn't received a call or the Lowe's store information I requested. I sent 3 additional emails and finally after the 3rd email which stated that I had begun the process to take them to small claimes court, I received an email from the owner, Bill Figueroa saying where he ordered it from which was ABC Supply. When I called ABC Supply they told me the window had been ordered on 8-27-13...2 1/2 weeks after I gave them the money.Susan called me on 9-6-13 saying the window was in and would be installed on 9-7-13 but not by James who I had specifically requested!! They called me back a few hours later and said James could do it on Monday the 9th and I agreed to that.I received a call from James on 9-8-13 saying he had picked up the window but it was the wrong window. I called and texted Bill several times before finally reaching him that evening and I demanded my $600 deposit back. He said he would bring me a cashier's check to my house on 9-9-13 by 1:00 PM, which he didn't do. I called him again the next day and he said he would bring me the money the next day which of course he didn't. I filed the paperwork to take him to court but when the Sheriff tried to deliver the summons the address he has on his website is fictitious!!!
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