First Restoration America

5 (37)

4410 Friendship Dr d, Matthews, NC 28105
(980) 409-5797
restorationmasterfinder.com

Claimed
Building restoration service
Fire damage restoration service
Water damage restoration service

Service options

  • Onsite services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Dan Davoli

2023-12

I’m thrilled with the work done by First Restoration. The crew was punctual, professional, clean, and the project started and ended when they said it would! The price for my remodel was very competitive, and there were no “surprises” along the way. Within 2 days of the project being completed, I received a call from the owner of the company asking if I needed anything else, and if I was satisfied. I appreciated the personal touch and desire to ensure I was satisfied with their work product. 5 stars!

Wei Yu

2023-07

The unfortunate incident of a fire outbreak in my house, caused by the actions of tenants, led to a series of challenging and daunting tasks. The subsequent restoration process required immense patience, meticulous planning, and the engagement of professionals. While the journey was arduous, the ultimate outcome exceeded expectations, resulting in a restored home that shines with renewed vibrancy and resilience.Embarking on the journey of restoring a fire-damaged house was no small feat. It demanded prompt and diligent action, and I was fortunate to have a First Restoration America guiding me throughout the process. From the initial assessment to the final touches, their expertise and professionalism were commendable.The restoration process commenced with a comprehensive evaluation of the extent of damage caused by the fire. This step was crucial in determining the scope of repairs needed, ensuring that no area was overlooked. The professionals meticulously documented the damages and collaborated with insurance adjusters to streamline the financial aspects of the restoration.Next, the cleanup phase involved removing debris, ash, and soot residue. The team demonstrated exceptional care in salvaging items that were salvageable and disposing of irreparably damaged materials. Their attention to detail in this stage laid the foundation for the subsequent repairs and renovations.The rebuilding phase began once the debris was cleared, and it was time to restore the structure of the house. The restoration experts skillfully repaired walls, ceilings, and floors, ensuring that they matched the original aesthetic. Their craftsmanship was evident in seamlessly blending the old and new elements, leaving no trace of the previous damage.Electrical and plumbing systems were meticulously inspected and replaced where necessary, guaranteeing the safety and functionality of the house. The team worked diligently to restore these vital aspects, ensuring compliance with modern standards while keeping the home's original charm intact.The interior restoration involved repainting walls, installing new fixtures, and replacing damaged appliances and furniture. The professionals took into consideration my preferences and collaborated to create a harmonious design that reflected my personal style. Their attention to detail, coupled with their creative suggestions, transformed the house into a place that felt like home once again.The restoration process following the fire incident in my house was undeniably challenging, emotionally draining, and financially burdensome. However, thanks to the First Restoration America expertise and dedication of the restoration professionals, my house was brought back to life with impressive results. The team's unwavering commitment to excellence, their attention to detail, and their ability to navigate unforeseen obstacles ensured that the restoration surpassed my expectations.While the memory of the fire may linger, the resilience and beauty of my restored home are testaments to the triumph over adversity. I would wholeheartedly recommend the First Restoration America team to anyone facing a similar situation, as their professionalism, expertise, and craftsmanship were invaluable in turning what seemed like a devastating setback into a newfound opportunity for a fresh start.

Roshan K Goswami

2024-05

I had a dishwasher leak and some standing water in my house and First Restoration America helped me resolve my issue. The team is amazing and helpful.

Kevin Norton

2023-07

First restoration was great. I had a leak from an upstairs washer. Keith answered my call right away. Employees arrived a few hours after my call and set up the fans and dehumidifier. First restoration was great and would strongly recommend them in the future.

Judy Hudson

2023-05

Fortified with a sense of humor, First Restoration was able to come into my home during some really tough times. They not only helped me when I needed them most following Hurricane Matthew but were also reliable and honest about their work- completed in timely manner too! Plus they have this great attitude that makes you want them on every project from hereon out... I would highly recommend using these guys if anyone wants an excellent restoration service done right

Brooks McCall

2023-05

Hurricane Ian required a great deal of Mitigation work removing wood flooring, all cabinets from bathrooms and kitchen and 2 feet of drywall from entire home. First Restoration America did an excellent job from start to finish which also included the drying process to prevent mold from developing. I would use them again if this problem ever occurred and would recommend them to anyone needing recovery after a disaster..

Mary Castaneda

2023-05

We were impressed from the start by how professional and friendly everyone was. They kept us informed throughout every step of our water damage restoration process, which made things much less stressful! If you're looking for an honest company that does great work at a reasonable price then look no further than First Restoration America- these guys will be worth every penny spent on them!!

Courtney Harris

2023-05

We have had bad experiences with other restoration companies in the past, but we will never go through another one after our experience with First Restoration America. They took care of all water damage and mold problems for us - making this whole process as easy low stress possible! We highly recommend them too The tone should be Witty

Roy Morejon

2023-07

I've counted on this team on more than one occasion, as the continue to deliver excellent results. The communicating from leadership and the teams on site have been smooth, every time. I trust them with every restoration project, and so should you.

Gregory Greiner

2023-05

This was not our first time dealing with a restoration company, but it will definitely be the last. We had some water damage that lead to mold problems and First Restoration took care of everything for us! They made this whole process as easy and low stress possible; they were always available when we needed them most by phone or email!

Irene Flores

2023-05

Working with this company was a breeze! They brought unparalleled expertise to the table, quickly responding and understanding exactly what needed to be done. Not only that, but they also expertly handled everything from bureaucracy in dealing with insurance companies - we can't recommend them enough.

Sandi Rose

2019-05

First Restoration was absolutely fabulous to work with. Not only did they help me at a time of great need following Hurricane Matthew, but they were reliable, great with communication, honest, and tried to complete the project in a timely manner. They assisted with the insurance claim, as well. I would highly recommend their services.

Crystal Crowley

2020-05

I had major water damage to my house and I was referred to First Restoration America and I'm so glad I was! They were very professional and did AMAZING work. All of our deadlines were met and my house is a home again. Brandon was very respectful and handled my problems with great care. I would recommend First Restoration America to anyone looking to restore their property.

Deanna Wiehle

2020-05

Unfortunately this was not our first time dealing with a restoration company. However, we will not deal with another one after our experience with First Restoration America. We had some water damage that lead to mold problems and First Restoration took care of everything for us. They made the whole process as easy and low stress as possible. We highly recommend First Restoration!

Jeanette DeLisle

2019-05

First Restoration did a first rate job. They cleared out all the wet, damaged sheet rock , carpeting and wood flooring throughout the first floor. They also did mold remediation for the house. They were able to work their magic quickly and efficiently so we can now start all the repair work.

Neha Lambert

2021-05

This is a great company to work with. They responded quickly to my call, and were very thorough when they arrived. I hope I never do, but if I need a restoration company again in the future, First Restoration America will be my first call.

Henry Kittleson

2023-05

With an encyclopedic understanding of the sometimes-complicated insurance process to its precise and thorough restoration practices, this team has a comprehensive grasp on all aspects of loss mitigation.

Vertie Weigle

2020-05

My family and I were extremely pleased with First Restoration America. They went above and beyond to help us recover during an extremely stressful time! They even took care of all the insurance mess for me. Would highly recommend!

Travis Wilson

2020-05

First class service from beginning to end. Kept me informed with every move they made. Definitely do not hesitate to first restoration America if you have water damage.

Kim Bissoondial

2020-05

They were amazing. Prompt, professional and their finished product exactly what they promised. I would recommend First Restoration to anyone who wants top quality work when it matters most.

Shanna Havrilak

2017-05

Professional, knowledgeable and responsive pleasure to work with identified what needed to be done handled all aspects extremely well including working with the insurance company. Would highly recommend this company

Courtney Gerring

2023-06

They did a great job taking care of our water damage and mold.

tard porter

2019-05

Great job, educating me as they went about their work, clean left my home the way I never thought a work crew would. From the people answering the phone to the workers, the best I have ever worked with.

Angela O'Neill

2020-05

They dealt exclusively with my insurance company, came from out of town and got the job done in one weekend! So thankful and I highly recommend them.

Evangelina Stetzer

2020-05

Very professional people. Cleaned up after themselves and kept me informed of every aspect of the process. I would definitely use them again if needed. (Lets hope not!)

Ben Kuhn

2023-07

Expertise beyond expectations. The work like it’s their home and the finished product shows!

Tegan Bucholt

2020-05

Awesome experience during an extremely stressful time! Keith and First Restoration America were awesome to work with and helped us out tremendously!

Wanda Campo

2020-05

First Restoration America helped my Mom after Hurricane Harvey! Their remediation team was amazing!🏡

Felice Gerwig

2020-05

Extremely knowledgeable about everything from the insurance process to the actual cleanup and restoration.

Nic Applegate

2019-05

Great company to do business with, look forward to using them again.

Opening Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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