Carpet World Bismarck

Ang Edwards

2024-04

Love Kevin he goes above and beyond to help my daughter with her daycare

Anjel Voigt

2024-02

A one stop shop for all of your flooring. They have a huge variety of carpets, hard wood, tile. You name it, they have it. Definitely stop in and check it out! The staff were also very friendly and helpful.

Beth Johnson

2024-01

After a few little hiccups in finding the right flooring for our restoration, Carpet World came through -- and sent an amazing installer, Brian Selzler (Modern Flooring). This man knows his stuff!! He was communicative, kind, and so helpful in the process. Thank you Brian for your work and customer service. Amazing! The only reason this is not a 5-star is because of the original hiccups.

Robert Barth

2022-05

Sorry I didn't go into depth. Was still mad about sending photos of poor installation and being ignored by an installer. You can literally see nail (or screw heads) through the flooring. There are lumps in other places. Back splash tiles spaced inconsistently and vinyl planks installed incorrectly.

Adam Tschosik

2023-08

Jon Dauenhauer was extremely patient, truly caring, and diligent about making sure that a product quality issue I had , was resolved properly. I am truly impressed with his, and all of the staff’s professionalism.Thanks again,

Vira Doll

2023-05

We had vinyl tile installed by carpet world some years ago. We were at the store many times before we made our decision on what material to buy. We went by there advice on what to get installed. We were assured that they stood behind their products. We certainly found out different. Our first problem was after it was installed the grout shrunk throughout the house. After many discussions with Jon at carpet world we were offered a money settlement or tear out the tile and install new flooring. We chose the money settlement as we didn't want to go through the mess again. That was a big mistake as we know have another problem with the flooring. The tile has discovered severely. The original tile was mostly White now it has turned a yellowish color. Some areas are worse than others. Along the edges of the room it is more white and some areas into Central area are an ugly yellowish color. I contacted Jon and mostly he told me that carpet world won't do anything about it because the company is out of business. At the time we made the purchase we were told that they stand behind their products. We certainly are finding out different. Beware of doing business with carpet world.

T Skogen

2023-05

I’m in the process of building my new home and Carpet World provided all carpet, hardwood & tile. I can’t express how professional Brian was to work with. The quality of the product and installation were exceptional. We are still waiting for the backslash to be completed and I’m confident those too will not disappoint.

Christopher Flemmer

2023-05

We have been overwhelmed with the excellent customer service and communication from John and the installer of our flooring, Aaron. They have both gone above and beyond to exceed our expectations. I can't say enough good things or recommend them more highly. Get to Carpet world for your flooring needs!

Daryl Stevahn

2020-05

Horrible carpet installation done. All carpet had to be redone. Installer broke a ceiling fan when in our home. We were missing items from our home after installer left. Company hires some very shady people and they are in your home. Brian does not return phone calls and cares less about the customer. Dealt with his avoidance and lies for a month. Finally went to his office for a face to face meeting. He continued to lie to my face. I would never recommend this company to another person after going through the headache of the poor installation and poor customer service of Brian. He doesn’t care and doesn’t listen and doesn’t respond to you even after spending thousands of dollars with this terrible company. SAVE YOURSELF PROBLEMS AND GIVE YOUR BUSINESS TO ANOTHER CARPET BUSINESS THAT WILL TAKE CARE OF YOU THE CUSTOMER.UPDATE: Company responds to call Brian that they are sooo concerned and want to help. It doesn’t do any good to call Brian. As my review plainly said I went to Brian’s office because he was unwilling to call back and work with us. It doesn’t do any good wasting my time with a person that avoids me and does not do what he should. I have no time for a company that treats customers poorly. DEFINITELY GO TO A DIFFERENT COMPANY FOR YOUR CARPET. YOU WILL REGRET GOING TO CARPET WORLD.

Bill Dean

2023-05

Great place to find flooring and installers. Lots of options plus clearance items for smaller jobs if needed to. Roxanne has been great to work with and everyone else is super helpful.

Amanda Mattern

2019-05

After lots of searching we finally found exactly what we were looking for! Every other store in town didn't come up to me and ask if I wanted any help (unless I had a guy there, then the other stores were happy to help). Not at Carpet World.My sister and I were greeted by Charlie. For him to actually come up and help us is what made the sale (and the quality is a lot better too). Thank you carpet world for the help with everything! We really appreciate your help as we have been looking for over a year now! I won't go ANYWHERE else. Best in Bismarck.

Derek Schaff

2017-05

Do NOT purchase from this company!I recently built a home and decided to use Carpet World. I dealt with one of the owners, Brian, during my purchase. I went in wanting laminate and Brian talked me into a new floor called Cortec. I said ok, but when I went home I did some research and saw some people were having issues with the flooring. I brought up my concerns to Brian, and he stated that he stands behind his product 100% and warranties his product.I moved in and their were bumps appearing in the floor everywhere, Brian arranged for an installer to come out and look at it. The installer knew exactly what I was talking about when he got to the door, and mentioned to let Brian know, because they have had issues before. Brian came out and tried hitting the bumps on my brand new floor with a hammer and asked if that would do. I told him I would like the board replaced. When his installers finally came out to replace the boards 2 months later, we looked over the whole floor and replaced all the boards that we're bad. After discussing with the multiple installers that stopped at my home, 3 of the 5 installers all mentioned they had also seen the problem before. However, Brian continued to lie to me and tell me it is something he has never heard of.Within a couple weeks, bumps were appearing all over the floor again in different spots. When I finally got Brian out to the house to look at it again, he said he would allow me to switch to laminate if I wanted to, after a few discussions, he said his Cortec rep would warranty this work again and he would replace the boards. After waiting over 2 months, I finally stopped in and asked him why the wait, he said that Cortec wouldn't do anything, so thus, he didn't want to have a guy come out and replace the work the right way. Instead they would cut out the old board and glue a new one in. I am still confused as to why you would glue in a board to a floor that is meant to be a interlocked floating floor so it can expand and contract.Bottom line is, if the owner is going to lie to your face and not warranty his product/work, why do business with that company. I would strongly recommend no one purchase from this company. I have multiple pictures of my flooring as well as emails to Carpet World if you would like to see that this is truly what happened.Additional Note: Per review of the owner's response to my review, please don't let them fool you. I have sent an email to the both the owners with neither of them replying back or offering to fix the situation. Also, as mentioned in my review, at my last visit to the store, I was told the company wouldn't fix/warranty my floor the correct way. Carpet World has my contact information, if they truly wanted to fix this situation, they would reach out to me and fix it.

susan owen

2020-05

We ordered flooring, I thought was going to get mohawk, that is the sample we took home to look at, then when flooring arrived it was Coretec. Ok, will live with it. On bill is line that over order of 5%-8% normal and no refunds. I have almost 9 left over boxes of flooring!!! That is a way more than 8%.1st set of installers not finish job after 3 days. We had split the area in half so could move furniture between installs. Second half was done in half a day even after finished parts from first half that were unfinished. Was an interesting experience over all, not sure would want to do it again.

Jim Smrcka

2017-05

Have had good experience in the past but am very unhappy with the service on our latest carpet purchase. We get promises that they will come and try to resolve the issues but it never happens seems like they are trying to avoid standing behind their product. I think we have made our last purchase with this company. We are still waiting for your calll to be returned.Just got an update that with the help of carpet world staff we will get action on our carpet. I am once again a fan of the company. Thanks for your help.

Erin Murphy

2023-05

Nice place. Some of the salespeople are not very nice. But the One I had the other day was very nice to me.

Vicki Horst

2021-05

Awesome selection and sales person John is the best. Will shop here for all my future flooring. John helped me purchase everything I needed to complete my floor.

Katie Schauer

2021-05

Unfortunately no employees had masks on in November / December while mandated by the governor. I had to get my house remeasured and start the process of new flooring over with another carpet store in town.

Jordan Schatz

2023-05

This store has horrible customer service and terrible prices I would never recommend anybody go there!!

Ben Buchmiller

2020-05

Quality products and great staff. Definitely recommend working with either Brad or Jon if you are looking for flooring products.

Lacie McKindle

2021-05

You guys aren't wearing masks during the pandemic. Come on. Start caring or your business won't last.

Scott Elstad

2020-05

Great friendly service, not rushed, answered all questions. Probably will stop in again for a better guesstimate on product.

Dave Baber

2019-05

Great place. Wouldn't go anywhere else for flooring. Great prices and easy to work with.

Lynell Thueson

2023-05

Lots of colors to choose from

Dn Kg

2018-05

Excellent customer service! Will definetly do business with again. Highly recommended!!

Chris G

2022-05

Worked with Jorgenson Flooring, highly recommend Aaron! Professional and trustworthy!

Wendy Hoiby

2020-05

Very prompt response to questions, great service... I highly recommend the crew at Carpet World !

chad trembley

2019-05

Wonderful experience! The staff are welcoming. Alot of variety to choose from.

Deborah Hegney

2021-05

Great customer service, without hovering over you!!

Al Roe

2021-05

Very helpful,courteous,knowledgeable,friendly and accommodating.

Rob Huft

2021-05

The sales staff is excellent!