Western Products

Mark

2024-02

Western products helped us pick out and order swivel rocker patio chairs a few years ago which we've really enjoyed and they've aged well. They also installed a front door for us this year, and we're happy with the door. We did have frustrations with the timeline to start the project this year and with lack of communication from the salesman. Afterward, I had trouble connecting with someone there to discuss our frustrations. I left an honest review here of our experience. Then, two managers called me and took accountability for the issues and made it right. Most of our experience with western was positive and its refreshing to know their management cares when a customer had frustrations. I changed my review from 2 star to 4 star.

Zackary Soderquist

2023-08

We are so happy we picked Western Products for our new siding and gutters. They did a wonderful job. Very professional and outstanding attention to detail. We also appreciate how flexible they were in dealing with special requests and needs. I would recommend Western Products to anyone!

Preston Steen

2023-06

Western Products Re-sided our lake cabin. The foreman and primary installer was Mike. They arrived when they said they would, worked consistently, answered all our questions and made sure we were satisfied with their work. Mike even worked on Memorial Day to finish on time! We could not have been happier with the results! It’s like a new cabin! Western’s bid was significantly lower than the other well-known seamless siding company and having used that company in the past, I can say the quality between the two was identical and similarly excellent. I would use Western again without hesitation and highly recommend them!

Jeff Donecker

2023-11

We had all the windows in our home replaced with Renewal by Anderson/Western Products. The installer Dale did an amazing job. Showed up as planed and even worked through a rainy day to get done on time. I will definitely keep them in mind if I need any other projects done!Services: Sliding glass door installation & replacement, Double pane window installation & replacement

Jill Schroeder

2023-07

We ordered windows in the fall of 2022, paid half down, and were promised an early spring installation. They finally committed to June 14, 2023. Well, the day before they called and said it would be postponed longer. Apparently some customers are more important. I cannot review the actual work because it never gets done! To their reply: we ordered the windows 8 months ago. That should be ample time for materials to arrive.Service: Double pane window installation & replacement

Tyler Shoberg

2023-05

We had Western Products install Renewal by Anderson windows in our upstairs. They definitely were not the cheapest, but the quality and craftsmanship were worth the price. The sales guy who came out was knowledgeable, and the program he used on his tablet to show us what our windows would like like after the install was pretty awesome. Would definitely recommend!Services: Double pane window installation & replacement, Casement window installation & replacement

Tracey Lee

2023-08

We had Western Products replace the shingles on our garage. I am impressed! From the callback to my initial inquiry, the communication was respectful and efficient. The crew did a nice job! From start to clean up! They were quick and professional!

Jeffrey Reed

2022-05

Terrible. Absolutely terrible. I went from cleaning out my gutters once a year to water in my basement because they didn't install a downspout, water leaking into the house because they incorrectly installed a corner and now I'm having to clean off the gutter protection because they installed it so there is a bulge on the top and all the leaves and needles from my trees are collecting between the gutter and the roofline. They've been out to the house twice and tell me that everything is OK, but my neighbor who has the same gutter and covers (Installed by someone else) has no issues.I'd like to update this review and provide a better rating. However, as noted last fall the the build up of material along the roof line (see pictures) didn't allow the gutter caps to function properly. Instead the water flowed along the inside edge and ran off the end of the gutter - on all four corners! We've now had two water issues in our basement because of this. They also attempted to fix the corner but for two weeks we weren't able to use our back steps because of the ice build up from the water dripping from the seams on the gutter.Like I said I'd really like to upgrade the rating because we've had other projects that went perfectly (and I did rate those accordingly on the Renewal by Anderson page) but after four trips to readjust and redo things it has only gotten worse.Service: Gutter installation

Jeanne Quenette

2023-08

Western Products replaced my front door and I am very pleased with the finished product. Dale was prompt, professional and paid attention to every detail in the installation. I like the quality of the door and the new hardware. I would definitely use Western Products again.

Peggy Riley

2024-02

We had entrance door installed. Looks great and everthing went smooth.Shout out to Dale excellence job man!

Michael Wohlfeil

2023-05

We had a fabulous experience with the team from Western Products. Nathan and Ryan replaced the wood siding on our house with seamless steel siding. From the beginning until completion (about two weeks), the job was performed with efficiency, courtesy, attention to detail, and immense skill. We are exceptionally pleased with the final product and would recommend Nathan and Ryan without hesitation. They are skilled professionals who not only completed the project superbly, but also made numerous recommendations that improved the final product.

snowcrossfan

2024-04

Update 4/2/24 - While the issue was addressed, we had other issues arise and after inspection. Our whole roof needs to be redone. The crew western products had do our roof didnt address the issues or tell us about the wood and they will not honor the work at all. We got a new quote and a 10% off coupon. Sorry but this company is absolutely horrendous. You couldnt even fix the issue the first time so we are going to pay you more money to do it right when it should have been done this way the 1st time? No thanks, I am sure many other people in the Fargo ND area have the same issue or will find out soon enough.Again, stay away from this company, poor work, worse support and the management is a joke. All other people in this area, if you found issues after they worked on your home, let us all know about it. I feel a big lawsuit is in order to show that we will not stand by for this type of service.Updated 10/29 - Our problem finally did get resolved, updated to 4 stars because it took too many times of contacting to finally get it resolved.I am not sure if this company can be redeemed. Spent a lot of money with this company and they avoid our calls, when I do talk to someone they relay a message to me instaed of talking to me. I even spoke to the manager last time and what happened? No call and no one showed up to fix our shingles yet again.Stay away from this company at all costs.

Xou Xiong

2022-05

Western Products did an amazing job! They installed a new storm door for us and it's exactly what we wanted. The installer was quick and professional! My wife and I liked how they reached out after the installation to make sure we were happy with the result. I would highly recommend Western Products!Service: General door installation

Todd Ayotte

2023-05

We hired this company for a sliding glass door removal and installation. It took them 6+ months to get to our home for this service. And after it got installed we were missing our sliding screen door. We paid half of the bill and held out on final payment since we were missing our screen door. Another 7+ months go by and we finally get our screen door. During our waiting period we got phone calls every week sometimes up to 3 calls and voicemails each time about the final payment. Highly unprofessional and very unsatisfying service. I strongly recommend using a different company for anyone looking for similar services.

Julie McCoy

2023-07

New soffits and gutters installed. Soffits work was great. Gutters were another story. Downspouts were crooked, several leaks. Dealing with leaks since installation they have been out several times and still a problem. Were told the last time they would be out to fix in 2-3 weeks and now is almost 2 months.

Kristin Hoyme

2023-08

The whole team at Western Products was amazing. They were professional and friendly. They did an excellent job siding our house. I would recommend Western Products to anyone!

Paula Kneip

2020-05

Salesman presented options so that we were able to order an entry door system that met our budget and design goals. Installation was within quoted time period.The installers were on time, kept mess to a minimum, took time to make sure we were happy with finished product. Took our old door system away, and their garbage.Very happy with the quality and appearance of our new entry door system....looks like it has always been there!From our initial discussion at home builder's show, ordering, communication and installation - our experience with Western Products was a positive one.

Mariya S.

2023-05

Wanted quotes for window and deck door replacement so we can budget in advance (about 9-12 months out) since we don't want to finance. Where do I begin with Dan, I'll save you the trouble and just say I found him very curmudgeonly, with a hint of unnecessary sarcasm thrown in, commenting on everything from our dogs to how quiet 'loud' our dishwasher was running. I made it very clear this was budgetary only, he basically ran out of our house when he realized I wasn't going to put a down payment in right away. No thanks!

Sara Johnson

2016-05

I was beyond satisfied with the work done on my windows. I live in an older home and needed to replace the low quality vinyl windows that had been installed by a previous owner about 10 years ago. Both Kathy, in sales, and Dale doing the install were great and I appreciated the care they took in me wanting something that looked authentic to the age of the home. Dale was great to work with and answered any questions I had and even showed me some of the old features of my home that were uncovered in the install process. After the install, everything was cleaned up very well. Thank you so much and I would definitely come back to Western Products for another install in the future. The windows look even better than I'd imagined.

Kenneth Kroetsch

2023-07

They responded with someone to give a quote the next day after I called. Quote was very specific to the work I wanted done. They performed the work in a timely manner and cleaned everything up after they finished.Service: Roof installation

Dennis Hogsett

2016-05

Great patio door, great installation. The people that sold us the door were very thorough, and told us all about it. We had many questions and they answered them all. These people are great to deal with, and I will be calling on them when we need to replace our windows. The installer was very professional and answered all our questions, and also did a great cleanup after the work was done.Great company, great people.

Rick Steen

2019-05

We replaced 5 large windows consisting of a total of 15 separate panes. This included 10 casement windows. We are very satisfied with the product, and the individual that Western Products assigned for our installation, I believe his name was Mike, was very thorough, meticulous, and easy to work with. The only complaint I had was the timing of the installation vs. what the salesman quoted me. The install was approximately 2 months later than quoted. Otherwise, very happy so far.Rick and Laurie Steen

Ann Karsky

2021-05

Revised to add that on the 3rd attempt they did send out a new person to look at the window. He was great! They have kept in contact with me now throughout the entire process.Have warranty work to be done on 2 of our windows. I called in April to get an appointment. It is now June and we are on our 3rd no show to have the windows even looked at. 3rd day of taking time off from work to be here for the appointment and no one shows up. Very disappointed and upset by the customer service and the amount of time and income I've lost from sitting around waiting for someone to show up!

Leland Buckmeier

2023-08

Western Products were very professional and hard working. They do the extras to please you, and we are very pleased. We are highly recommending them.Service: Roof installation

Dave Vandal

2022-05

I have had Western Products do work at my house for years. They installed steel siding wrapped all my windows did soffit work also. I have always had a good experience with them . Quality work done on time as promised and their office and job sit crew care about the costumer.Service: Gutter installation

Jeff Kenninger

2016-05

I recently had windows and doors installed by Western Products. I worked with Craig out of the Jamestown, ND location.The work was done professionally and done with care. I am satisfied with the work the installers did at my house.Customer communication was lacking quite a bit and it took them a long time to respond to questions and concerns.It also took a long time for projects to be completed. My windows were ordered in early July and weren't installed until October. Same for my doors, as they were ordered in October and not installed until two days before Christmas.I have a couple of small issues with the doors and installation and should they get completed i will update the review with how that was handled. In my case, I have a South facing door that we had painted black and put on dark hardware, however, the sun shines so brightly through my attached storm door and on to my nice wood door, the door handles and wood itself is hot to the touch. It would have been nice to have been told from the experts that this would happen upon ordering. We would have gladly ordered a storm door with an installed shade to protect our front door. I'm hoping Western takes care of me and I will update the review if they do.Update** 1/12/2016I was contacted the day I wrote my above review and notified that in 20 years of doing doors, they've never had this problem. Which is neither good or bad in my book. I was sent an email from the salesman, Craig in Jamestown saying "I called the company to make sure they do not have anything and I'm sorry they do not I will keep thinking about that if I come up with anything I will call you. Craig"So it's looking like i'm on my own for troubleshooting my hot door problem. Disappointing to say the least.

peggy carlson

2019-05

We replaced 3 windows last year. The difference was dramatic. The rooms in which we replaced the windows were warmer in the winter. Even the glass was not as cold to the touch. Our air conditioning cycled less in the summer and we heard much less outside noise. We just replaced 3 more windows. Wester Products attention to detail is amazing. All the employees are very friendly and always professional. We love ourRenewal by Anderson windows and Western Products.

Lisa Reginek

2019-05

Ordered windows in March/spring promo.Installed in July. Replaced four windows all custom sizes. Great technician that did the work very friendly, kept everything very clean. Only downside was our doulble hung had AC window unit that because of safety codes no longer fit had to then purchase a new ac. Great looking, sturdy, windows.

Blair hovel

2019-05

We had a mold problem in most of our windows. Not knowing how bad it really was the installer, Johnny, could have covered it up, but he didn't. He did the right thing and reframed every window. It took longer than expected, but he did a great job and our new windows look perfect and work perfectly. Thanks Johnny and Western Products for your excellent service and products!

Jeff Christensen

2021-05

My siding project just finished up and I couldn't be happier! I highly recommend Western Products! I was happy with each step of this project with talking to Myron at the Home and Garden Show at the FargoDome, to scheduling, working with the installers, and the follow up review at the end. The 2 gentlemen that did the siding install did a tremendous job on the siding. I felt very comfortable talking with the two guys each day of the project and confident with their ability to do an exceptional job. I am very happy with my new siding, thank you Western Products!