Center Mutual Insurance Co

Mark

2024-02

I want to thank Rich with Center Mutual Insurance Co. We had some severe hail damages on our house and it was such a relief to deal with Rich Hovland. He was genuine, sincerely caring and does his best to help people after a disaster. I recommend Center Mutual Insurance Co.

Pat Mcalister

2024-02

Center mutual is hands down the worst insurance company I have dealt with in 40 years. Everyone in the office is rude, eragant, and most of all ignorant. They have no communication skills, absolutely 0 customer service and most importantly they are fraudulent and charge for non existent policy’s. If anyone reads this please get insured somewhere else.if I could leave negative star reviews I sure would.

Lexi Fitterer

2023-06

Rich Hovland was an absolute pleasure to work with. He was on site the next day. He answered any questions I had in a timely manor. I could call or email at any time and he would respond. He did a great job following up with me and working with not only myself but the company hired to do the renovation process. Thanks for everything, Rich!

Marlon Walters

2024-01

Have some issues at home call my insurance company. They were there very quickly to assess the problem. I want to say thank you Rich for your prompt response.

Palmer Henke

2023-04

Very impressed. Rich came out in a timely manner and was very knowledgeable. He gave us an estimate for the damages which we agreed on. Then he got in touch with us about more eligible items insurance would cover. Very helpful and hard working. Hopefully we don’t need to use our insurance again but if we do I am confident Rich will treat us right.

Deborah Schneider

2024-02

Online service was awful, couldn't get in because it said expired password, Reregistrated then still it wouldn't show me our policy information I needed. Had to go to office to get things done.

Chuck Wagner

2023-05

We appreciated Rich Hoveland's prompt & professional estimate of the damage to our roof. He was courteous and easy to work with. Because of his work, we are able to replace our roof in a timely fashion.

Aaron Klaman

2023-12

After years of paying in and never being in an accident, my vehicle was back into an uninsured motorists. I also have protection for this yet they denied my claim. All i need was a wheel alignment and some paint work. Cheap worthless non caring company. Do not go throught them.

Tyler Werner

2023-07

Rich was really great to work with. He came right over and assessed my damages to my house and made everything really easy for me. Would highly recommend.

Kasey Yahnke

2023-04

We made one phone call to Center Mutual to report our property loss due to a fire and Rich Hovland was onsite the next day to document the damage and start the claim process. After any type of loss like this there is a lot of anxiety, but he was professional and answered our initial questions. He also was up front about the questions he could not answer without more research. He has followed up on everything and we truly feel we have a partner helping us with the claim.

Marcy Miller

2023-04

Rich did an awesome job with our water claim!! He was at our house early the next day and had our estimate sent to us by noon! He explained things thoroughly and answered any questions I had. I would definitely recommend Center Mutual Insurance.

Brenden Kaminsky

2023-05

Rich was quick and thorough. He worked late nights, finished his work, and got our family back on our feet in five days. Thank you Center Mutual and thank you Rich.

Kristie Witt

2023-04

Rich Hovland is definitely a great asset to Center Mutual. During an extremely stressful time due to fire loss, Rich was not only personable and friendly, but he was so helpful, timely and considerate. Thank you, Rich, for your 100%+ care thru this challenge.

Patricia Geving

2022-04

Summer has just begun and here in SW North Dakota it's been in the 90's. My Central Air went out and from the day I called it in to the day it was closed was only 4 days, and that was counting the weekend! This is my first time working with Rich Hovland. He was kind, considerate, caring and very professional. He was very efficient. He made turning in my claim a very easy and trouble free experience. Thank you Rich for the wonderful experience!

Gary Mayer

2022-04

We called for a hail claim on our roof, screens and garage door in Rapid City, SD. Adjuster was there the next day, a Friday morning. The contractor recommended was there in the afternoon. We had the full check on Monday from Rugby, ND. The contractor finished the job the same week. Absolutely wonderful, but I am not surprised, they have honored the claims for us through the years without any hassle whatsoever. Five stars are not enough.

BERNIE RENSCHLER

2022-04

We lost equipment due to a fire during a blizzard. We spoke to our agent that afternoon and they referred the adjuster to us and he called that same day. Due to the weather, he was unable to reach our location for a few days but came immediately when the roads were cleared. WONDERFUL people and company to work with after such an awful ordeal. The appraisal went quickly and smoothly and there wasn't a lengthy delay in receiving the check for payment. Highly recommend and great to work with!

Carol Dilse

2023-04

Unfortunately, storms have resulted in significant damage to my property in recent years. Each and every claim I have submitted to Center Mutual has been handled promptly, accurately, and fairly by the adjuster assigned to me: Rich Hovland. He certainly represents Center Mutual well!

R Becker

2021-04

We had a terrible windstorm in North Dakota with wind speeds of over 80 miles per hour, which caused a great deal of damage. Since this was the first time I needed to file a claim with Center Mutual, I did not know what to expect. I was very happy to see the fast response from both my Agent, Diane Huber, and Adjuster, Rich Hovland. I was very impressed that Rich came out to my place so soon, along with his professionalism and fair settlement. He displayed great concern for our problem and handled this claim in record time. Center Mutual can be very proud to have both Diane Huber (Agent) and Rich Hovland (Adjuster) working for their company. Thank-you. Wes Becker

Nicolaas Zwart

2023-04

Darin Williams helped me with my claim. My car was totaled and the service I received from Darin was excellent and evething was done real quick. Great job Mr. Williams. Thank you.

Heather Beane

2024-02

I have been with them for many years. Could not imagine having any other insurance company.

dennis havey

2021-04

I have over 20 years experience with Center Mutual Insurance- every year they send me a bill and I end them a check! That relationship changed a month ago when we were hit by a micro burst that damaged every building on our land. Talking to neighbors who had had insurance claims in the past I was dreading the claim process. Add to that the COVID crisis that required me to be gone for a month during the initial review phase I was nervous! Upon return home I found the adjuster, Rich Hovland, had not only been very thorough he had been very fair! I had several questions about some damage and he gave me thoughtful, well reasoned answers to my questions and even though he cold not pay for that damage his reasoning was sound.I hope to not ever have a claim again but I am sure that Center Mutual will handle is quickly, fairly and with respect for my concerns!

LoAnn Roshau

2021-04

Wow! Unfortunately, I've experienced more than one accident in my lifetime so I've worked with many insurance companies over the years and I am totally impressed with Dave Aadnes, Center Mutual Insurance Co in Rugby, ND. Recently, someone backed into me and damaged my car. I made one call and everything was in place in just a few hours. They were awesome, approved getting my car repaired, never questioned my report, asked me if I needed a rental (I was shocked) while my car was being repaired! They arranged that the rental will pick me up when I drop my car off to be fixed even. I am so impressed. Everyone told me, good luck in working with the insurance company when someone backed into me as it's a no-fault state. I was so worried this would be awful and it has been extremely professional, responsive and pretty easy. Thank you Center Mutual and Dave Aadnes, you are appreciated!

Kathy & Lonnie Zahn

2022-04

I don't have this insurance but after the swift actions of this company they are definitely on my radar. I was able to get the whole thing scheduled and paid for by the company within 24 hours. Great job by Rich Hovland.

Power Wagon

2023-10

Rich handled my claims very quickly and professionally. Would highly recommend him to anyone

Heather Stromme

2023-04

Rich provided outstanding service with excellent results. Our claim was handled within hours from start to finish! Appreciate you being genuine and a super communicator. Thank you, Rich!

Woody Koss

2021-04

I'm a repair company I travel the country a big part of my job is working with insurance adjusters. Darin was extremely unprofessional started raising his voice at my partner and yelling. All because he did not want to pay to have the car properly repaired and go with another company that clearly missed a ton of damage because it was estimated outside. I don't want to deal with this company let alone pay them to cover my vehicles. Definitely a lot better options to insure your second largest investment.

Unapologetic Christian

2020-04

I’ve been dealing with Bob Jaegars voicemail for over a year now. When you call- don’t bother getting a live person- you’ll get his voicemail and he never returns the call. He owes me a new roof on my home. I replaced all the windows, siding and the entire inside- the roof was never an exclusion and we got a horrible hail storm that did sufficient damage last year. I have leaking in my NEW MASTER BATHROOM and $1000’s of damage from the roof leaking into it when it rains. BOB told me he would look into the adjusters claim and as to why he said he wouldn’t cover it. Still no word. I will be hiring a private adjuster and suing them for time, money, inside damages, roof gutters, safet, facia, shutters, fence, electrical lights the wind tore off, and master bathroom Sheetrock, vanity, and linen holder. My dad has been in the roofing and siding industry since 98’ and he’s known as “the king of commercial”. This company has owned this house under their plan since the 70’s- my roof has never been replaced and there was no exclusions. Super disappointed with my time spent on this. The private adjuster takes 10% of the claim and he will add it to their bill. Don’t go with centermutual- they’re crooks.

Chris Dieterbilt

2017-04

I have both auto and farm insurance through them. I switched to them after an issue with American Family Insurance and discovering that Center Mutual was more affordable. Since getting them around 4 years ago I have only had 1 claim, deer collision on a vehicle, and they took very good care of me. My farm insurance has been another story. I keep having trouble with the billing. I never get a bill from them when my premium is due, but I always get a statement from them saying if I don't pay my premium in a few days they will cancel my farm policy. This is very frustrating considering I never get a bill in the first place! When I call Rugby to pay the bill I'm usually treated poorly and they always insist that the issue is with the mail. It sure seems odd that I always get a final notice statement but never a bill! They're lucky that my local agent is a good friend and a nice guy, other wise I would have switched again by now!

Karen Woodbury

2017-04

Avoid this company the plague!!!! I've never been treated so poorly by a company that I pay for services!!! My truck got hailed out by a tornado. Got an estimate for $8,900. The adjuster, Dave, said that it was a ridiculous estimate and he had to see for himself the damage. He came to my work to inspect my truck (I think he was dodging my husband, besides the point) he came with a worksheet to do my estimate from another company in a different town. He did not use Center mutuals papers which I thought he should. Then I waited 18 business days to recieve my check. Which was 2,900. I could take it where I wanted to he said but have to pay the difference. He treated me like I was a criminal. Taking money right out of his wallet. I took it to the supervisor Bob in rugby. He then again told me they will only pay for PDR. What a frickin headache. My truck is half done because I didn't have enough money to fix it. Save yourself, walk away!! Farmers here we come!!

Sam Keller

2022-04

Had a water pipe burst over labor day weekend. Called company on Tuesday when they opened. Adjuster came that afternoon and claim paid in one day! Rich was great!