AllPhase Roofing & Restoration

Kevin Young

2024-02

I can’t express to anyone who owns a home or is in real estate to how far you should stay away from this scam. They literally came into the house, said to give them the $6000 insurance deposit as this would be covered by insurance, and they would work with the insurance company to get resolved. This was back in November 16 2023. They plug in a fan. Then leave. Basically ghost us for the next month or so. Finally insurance reaches out mid December saying they won’t do anything. Try contacting all phase to get our money back as that was for the insurance claim. Nothing. Can’t reach them. Then I call another company to come out and then email all phase stating no harm no foul but we haven’t heard from you and I have to get this fixed with 3 children running around. requesting the money back as they have not started and they refused. Said it was there’s now. So with the straight up refusal to give back out ( what we were told was an insurance deposit) but was in all actuality a part of their bait and switch scam. After I begged a couple more times for the money back and they refused again, I guess I had two choices. Take them to court which would be how much longer or they come in and did this quality work for the $6000. Put up plastic that all fell down everywhere they put it , scratched up our wood floors, left broken tile all over the bathroom floor even after they left, can still see it in pics, put painters tape floor protection paper over the heater vent which was extremely hot ( glad that dry paper didn’t catch fire and basically ghosted us again. It’s February 7th 2024 now. RUN!!!! I have never reviewed a business before but I would feel horrible not getting the word out and another family with kids like mine going through something like this. It’s been a huge nightmare and I would hate to see you go through it. Again. RUN!!!To respond to your comments all phase. My concerns are not with the denial of the insurance claim. My issues is with your lack of communication, lack of quality workmanship on the job as I believe any contractor could see, you bait and switch system in which you enter a persons home and take their money, stating it’s going to be covered, and after speaking myself to insurance and them stating they and most insurance companies cover punctual leaks and not this type of leak. And trying to inform the public that you as an owner, who work with insurance companies all the time, told me you know the issue of the leak as you as the owner just stated, decided to scam me, take my money, knowing insurance wouldn’t cover, because of the bait and switch situation as you knew the situation we were in. Your contractual obligation stated this work would be completed in an emergency situation. Agree or disagree on what was done. I think we could all agree 3 months to complete what I and I think any license contractor in the state of Ohio would think one to two people could do in a day what took your company 3 months to complete which actually just cause damage and delay to myself. No point in going back and forth with you because of all the times I have had a concern it was never addressed or responded. And you as the owner never stepped in to deescalate, try and work with me. At the beginning all I wanted was my money back from the scam. You had completed no work and insurance was not going to cover and you decided you were intitled to my money anyway because you had a signed contract by a non owner of the home. Not worth arguing with someone with your level of customer service as I know where this is going. I am just trying to inform the public of the type of business owner you are and they are free to make the decision if the work shown in pictures is something of the quality they are looking for an a company like yours.Honestly, the best part of your response to my review, is the lack of any concern with the pictures I posted of how you left my house. If you feel right in the situation that’s fine, atleast people know what to expect from a service side of your company

Heidi Lahart

2024-01

My basement completely flooded with raw sewage (poop and what not). The plumbers came quickly came and fixed the issue and I was left with a poopy mess. Then came AllPhase. Wilson Remy and his crew came quickly (within an hour of my call for help). Wilson surveyed the situation and gave it to me straight. It was a cat 3 situation and my walls had to be cut out and my floor stripped away. He told me what had to leave and what could stay. He was kind and educational and gave me clear and specific next steps.My entire basement was dismantled within a day and completely disinfected within four days…and this was between Christmas and New Year when one would expect delays.Thank you Wilson Remy and his entire crew for the excellent and knowledgeable service.

Pamela Erhardt

2024-03

I couldn't be happier with the exceptional service I received from All Phase Roofing! From start to finish, Mike Logan and his team went above and beyond to ensure that my roofing project was completed with the utmost professionalism and quality.Mike Logan, in particular, deserves special recognition for his outstanding assistance throughout the entire process. He was incredibly knowledgeable, attentive, and always ready to address any concerns or questions I had. His expertise and guidance truly made the experience seamless and stress-free.Furthermore, I am thoroughly impressed by the skill and efficiency demonstrated by Mike's team. They worked tirelessly to complete my roof promptly while maintaining the highest standards of craftsmanship. The results speak for themselves - my new roof not only looks fantastic but also provides me with peace of mind knowing it was installed with precision and care.Overall, I wholeheartedly recommend All Phase Roofing to anyone in need of roofing services. Their dedication to customer satisfaction, exemplified by individuals like Mike Logan, sets them apart from the rest. Thank you, Mike, and the entire team at All Phase Roofing, for exceeding my expectations and delivering top-notch service!- Pam and Jack Erhardt

Jackie Biggers

2023-08

Very unprofessional. Their best manager Luis (in their own words) showed up to the job site with his belly hanging out of his T-shirt on multiple occasions. They left the job site unsafe. No caution tape was used whatsoever to prevent anybody from falling through the floor. One of their technicians actually did fall through the floor. It has taken them over a month and a half to do about 2 days worth of work. I own a small business and took a half day, which cost me hundreds to be on the job site. They showed up six hours later than what I was told. I had to drag my toddler out of the house at 9 PM when they were supposed to show up at 3 PM They failed to even show up one day. They went as far as to recorded that they did show. I have cameras inside and out of this entire house and nobody showed up. The pictures I have attached is the “completed and clean” job site. No mold prevention spray was used. We are going to handle putting in the subfloor and flooring ourselves but there is still wet insulation everywhere, bubbly sub flooring, the walls were never checked, the other room on the opposite side of where the water leak started was never checked either. All of this is costing us $10,000. Do not get involved with this company. Run far far away.To edit:I forgot to mention that the drying out process that they were hired for was half done by my brother. We used a bunch of our own towels and soaked up all of the water. We also used our own dehumidifier, which is also still pulling out loads of water Also, I understand the conditions that they’re working in but your manager sits in the car all day so he can put on a shirt that properly fits him. I am a bigger person myself, so I know it’s possible to find a work shirt that’s not three sizes too small. The quickness to defend your name should be the same quickness you use to fix peoples properties. On multiple occasions I had to be the one to reach out to ask them when they were coming back. The pictures speak for themselves.

Kevin Patton

2023-05

This team was helpful from the beginning from helping dry the house after a roof leak to guiding us through our first experience with homeowners insurance to explaining the needs for the roofing to the hardworking team that gave us a beautiful roof that we don’t have to worry about for a long time. I would highly recommend this team, as they are true professional and beyond that just great people.Services: Attic venting repairs, Roofing, Roof repair for storm & wind damage, Roof inspection, Water damage-related cleanup & repair

Amaninder Bhullar

2024-04

Sump pump failure on the Saturday before Easter! They came out quickly, assessed the damage, provided an estimate and everything was handled within a couple hours of calling. Very professional. I really appreciate their service.

R Q

2024-03

I would never use nor recommend Allphase to anyone. I went to them because our plumbing company, A***, recommend them because they are a sister company. Great service from A*** so I trusted that Allphases service will be as well.This is my experience.Forged my initials on the the Emergency Waiver form for waiving the right to cancel within three business days because the situation was an emergency (which it was not).I called and left multiple messages and texted twice throughout the job to request to be provided copies of the executed contract originally prepared by Jimmy at Allphase. When it was finally emailed to me, after the job was completed, the description of work and materials to be used was blank. It had a description entered by Jimmy when we signed the contract on his tablet.After all the work was completed Eric M. at Allphase emailed me the documents and called me to make sure I received the emailed documents. I told him that my initials were forged on the Waiver form. I pointed out that is illegal. I pointed out that the description on the contract was blank. I stated in my opinion the little 2' by 2' repair took too long to complete. He said he would send Jimmy a message about it. In the past Jimmy has never returned any of my calls or texts. I asked for his supervisor's name, not to complain about him (Eric) but to push this forgery and contract issue further up the chain of management. He gave me her name and I asked for her last name too. I wanted to know who to ask for should I need to call back. After a pause I asked if she had a last name. Some business's only give an initial. I never raised my voice, I was never rude nor did I take out my frustration out on him but I was firm about wanting answers. Andrew F gets on the line and he is literally screaming at me that I can't talk to his employee like that. I try to talk to him but he is screaming over me and not letting me talk. Then he screams "put your husband on the phone." Ladies take note of this. My husband tells him not to speak to me like that and Andrew is still screaming as my husband hung up on him.Andrew was abusive, hostile and demeaning and should not be interacting with the customers. Andrew F. has in past reviews threatened customers by stating he records the calls if he doesn't like the review. Legitimate businesses state that at the start of a call. However I have no concerns if it was recorded. I stand by what I have said here.If Allphase wishes to contact me they may only do so through email or letter. I won't be subjected to further verbal abuse.I found this response posted by Bridgette S. From Allphase to a customer on a complaint someone else had filed."It's essential to maintain a respectful atmosphere for effective problem-solving. Unprofessional conduct complicates an already challenging situation and is not conducive to a satisfactory resolution for either party." - Bridgette S., Allphase.Words to live by Allphase and Andrew F.

Logan McLaughlin

2024-02

I scheduled an appointment for one of my rental properties and gave Allphase the tenants number to contacts while onsite.They never called the tenant upon arrival to enter the property.So the inspection never occurred.I would not recommend using this company. Poor communication and now I have to reschedule.I will be using a separate company moving forward.

Shayan Parsai

2024-01

Allphase Roofing & Restoration are the best in town. They helped identify the best course of action for our roof replacement, represented us in the back-and-forth with the insurance company, made sure we got the best coverage possible, and had our roof fully replaced in one day. Highly recommend.

Lawand Saadulla

2024-02

Very pleased and satisfied with roofing repairs by Clancy and Brooks with Allphase. The guys are very prompt, punctual and professional.I highly recommend them. You will not be disappointed.

Kayla Pappas

2024-02

Would not recommend. Quoted us less than half of what we were billed, which including hours and machinery not used on our project. Costs were way over standards provided by our insurance. Preys on customers in dire situations. Customer service was rude and dismissive.

George “SKi” Zarebski

2023-04

I am incredibly disappointed with the service provided by AllPhase Restoration. Their pricing practices were predatory, and the final cost ended up being exactly what the initial estimate was despite doing a fraction of the work. The workmanship was also extremely poor, with numerous mistakes and oversights that resulted in additional damage to my property.What is even more concerning is the company's leadership's apparent lack of concern for their customers' satisfaction. When I raised my concerns with them, they were dismissive and unhelpful, refusing to take any responsibility for the subpar workmanship.Overall, I strongly advise against using AllPhase Restoration for any restoration or repair work. Their predatory pricing practices, poor workmanship, and unconcerned leadership make them an unreliable and untrustworthy choice for any project.Services: Flood cleanup, Water removal, Water damage-related cleanup & repair

Laurie Monheimer

2023-10

A major amount of water damage was found in my house and AllPhase was one of the first companies I contacted and was able to get someone out the next day. Luis came to my house, saw the damage and wanted me to get prequalified for financing immediately. I told him that wasn’t possible before I spoke to my husband and we set a call scheduled for Saturday at 11am. He never called. He never texted. It is now Wednesday 10/25 and he has yet to reach out. Thankfully found a company that would help.

Donnie Henry

2023-10

I hired AllPhase for water mitigation and restoration, but we only managed to do the mitigation portion. While their technicians were professional and punctual, communication within the company is horrendous. Each technician gave me conflicting information about what was happening and what the next steps of the process were, and it was impossible to get into contact with anyone who could answer questions. Every time I called CS, all they would do is take my information and tell me a manager would call me back within the hour, which never happened. 24-48 is their response time, which doesn't work when I'm trying to reschedule an appointment same day or next day. When it came time to schedule the repair portion, I had to call three separate times over a week because the manager never called me back to schedule. The CS rep told me each time that they would call me back within the hour, but again, that never happened. The manager finally reached back out to me 2 1/2 weeks later, but I had already hired a different company. Save yourself time and frustration, and go with a different company. AllPhase doesn't seem to care about your business.Service: Water damage-related cleanup & repair

Pamela Mays

2023-09

We were in the process of selling our home and it came to our attention that we had hail damage to our roof. Our insurance company sent AllPhase Roofing and Restoration out to assess the situation. We worked with Brooks who informed us of what was going on throughout the process. Brooks was very patient with my picking the color for the new shingles and brought out samples for me to choose from. Once the process started, the workers were very efficient. They paid attention to details in replacing the roof, I even saw one worker sweep the bare roof. Another group came and quickly did the gutters. Brooks is a good and prompt communicator via text. I should also mention that the office staff was very helpful as well. We are very pleased with the outcome of the roofing job and would use AllPhase Roofing $ Restoration again should the need arise on our new property.

Kim Rayburn

2023-04

AWESOME experience!!! We had a metal roof installed on our outdoor patio bar. The team was professional and worked so hard to make our experience great. The two people who worked on our project - John and Rudy were just amazing. They worked from sun up to sun down to give us an amazing metal roof. Thank you John and Rudy so much!!! What a great company - great people - and a great experience. Cannot say enough good things about this company. The finished product says it all. See our pic - we just LOVE IT!!!Service: Roofing

Tyler Dickerson

2023-07

The work itself seems to have turned out appropriately, but communication was lacking and often incorrect. It was very difficult to get a response from anyone with answers until it was time to bill us.- The day after our leak, the initial technician reviewed, measured, and did a nice job explaining the required process. Because a plumber was coming that same day, mitigation was planned to start the next day. We were reassured that starting mitigation early the next morning would be soon enough and that we would be first on the next day's list. Late the next morning we called and were informed someone would be out by 3pm. In reality the technician arrived between 3 and 4pm, much later than we were promised.- On two occasions our dry checks were canceled for other emergencies. While this seems reasonable, it likely prolonged the project overall as removal of the finished floor to allow drying did not occur when scheduled.- After being informed that moisture readings under the kitchen tile were "fine" and would not require removal, we were informed that the tile must be removed the next day.- The subcontracted tile demolition crew arrived several hours later than we were told to expect. They removed the tile only and not the backer board, which was also needed to allow drying. It is unclear where this miscommunication occurred, but it led to another potentially unnecessary day of drying services.- I called and asked to speak to account management about the status of communication with our insurer on 3/6. I left a message with the department and was promised a response later that day. I called again on 3/8 and was given an email address to contact instead of voicemail. No acknowledgement of either message was received until 3/21.Maybe our experience was unique, but it was definitely frustrating and left us wondering who to believe with contradicting information.

Mike Paul

2023-08

We had an awesome experience!! Everyone we dealt with especially Logan and Davante were amazing.We were in a rush to move out of our condo and our roof and attic needed repairs and cleaned. They both went out of their way to make sure all the work was completed on time. We would definitely recommend this company.

Keith Edwards

2024-01

To the entire staff at Allphase from the young Lady I spoke with to verify they were a real and reputable Co. to the Coordinator who called to ensure the time and date of the build and to check on the build and especially to Mr Mike Logan and his assistant Devante Cooper for doing the inspection and estimate of the build for my new roof Mike and Devante were courteous and thorough going over the build and the coordination of what needed to be done and it's cost wit my own insurance adjuster to ensure nothing would be left out and right down to the Men who actually did the work they were timely and completed the build in one day excellent work and the clean up impeccable I cant thank you enough for making it an easy and effective repair of my roof I thank you all again so much,Allphase is whom I would recommend when you find yourself in need of a new roof you can trust in their service and courteous respectful work ethic I can't thank you enough I highly recommend Allphase the Co. to call Mr Mike Logan and Devante Cooper thank you Allphase and for not going over the cost of the insurance allocation.Blessing's from Keith Edwards and Family Happy New Year.

Walt Sears

2023-10

We have high ground water and require a functioning sump pump most of the year. After trying several (unsuccessful) DIY solutions from big box stores we called AllPhase for a professional installation. The pump has been worry-free ever since. We couldn’t be happier!

Sherrie Besecker

2023-12

Had a wonderful experience with Wilson Remy when he came and helped us resolve our emergency water leak in the basement - great service, friendly and fantastic support!!!!

Cheri Fleser

2023-09

We had an issue we couldn’t seem to resolve. We had several people over to look at a leak. We finally got AllPhase to come and give us their opinion. They were so nice and very informative. They listened to what I was saying and heard my concerns. When all was done and said they got it fixed! We finally found the leak and all is finally good!

Anthony Fairhurst

2023-11

I cannot speak highly enough of ALLPHASE and the work/time that my man Davante Cooper has put in to help my family and I get a new roof.I am not even sure where to begin, so I will just say that if you are looking for a hardworking, dedicated, responsive grinder of a human being, look no further than Davante. He drove back and forth from Dublin, OH to Marietta, OH 5 times to make sure that my first experience with a roofing company was an excellent one.Being my first time, I wasn't sure how the process worked so he walked me through each and every step. He told me that he would work tirelessly to make sure that my damaged roof (windstorm April 1 that rocked OH) would get taken care of through insurance. Well, that process was not easy, no quick, but Davante stuck to his word and here we are!I can't thank both him and or the foreman and his crew for the job they did on the roof. If you are looking for some help throughout the roofing process and you are in the Columbus area, you don't have to go very far to get quality help. ALLPHASE will take care of you.Services: Roofing, Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation, Roof damage repair

Bill Jeffries

2023-04

AllPhase provided labor, equipment and personnel to quickly clean up a backed up sewer for one of our customers. The quality of the work was excellent and the customer and his staff were pleased with the outcome. The costs were reasonable and the emergency was quickly handled. I would use them again and recommend them to any of our customers.Service: Sewage cleanup

ShariD47

2024-03

Mike Logan of Allphase was congenial, professional, & very helpful. I will be using Allphase, again, for future repairs. Thanks, again, Mike & Allphase!

Matt Wall

2023-10

A truly terrible, 6-months long, psychologically exhausting experience with mulitple errors and revisits, that ultimately led to an aestheticially displeasing roof I'm stuck with. I was patient and understanding throughout, but finally feel it's right to share.We chose Allphase becuase they marketed themselves as a do-it-all mold remediation and roofing company. The two internal business were hardly sychronized. The miscommunication resulted in incorrect work being done and many phone calls. I could share some of my excessive notes from interactions with the company, but it's easier to summarize my recommendation: find smaller, specialized companies for each problem you're facing.I'm not rating my experience 1-star because I genuinely valued the indivduals I interacted with. But, Allphase managers are stretched thin and the company's execution will reflected that.

john hanson

2023-09

All was fine except, they could have done better pulling up the carpeting and relaying it. The carpet was installed 12 months prior to the water entering the basement. Some of the seams were damaged and not replaced well.Service: Water damage-related cleanup & repair

James Hall

2023-08

I used AllPhase twice with a flood and a fire. Each time they responded very quickly and handled both jobs very professionally. They took the time to answer all my questions and explained the clean up and repair process.

Dorothy Workman

2023-08

Had water leakage that caused floor and ceiling damage. Said they could get it done a a timely manner. Took 8 days to dry out. Then told will be back after the insurance payment is made for work that has been done. So here I have no bathroom and a big hole in the kitchen. It could take 20 to 30 days for claim to be paid. I hope you don't tear off roofs the wait until paid before nailing your first shingle. Only thing is it's about being professional and honest. Witch you are not.Services: Mold inspection, Water damage-related cleanup & repair

David Glasmeier

2023-04

We have been using AllPhase as our "go to" for any water damage referrals for several years now. We own a Plumbing and HVAC company and we don't take referrals lightly as our reputation is on the line for anyone we recommend. The entire crew at AllPhase fits that description perfectly.Know that you will be satisfied with every aspect of your job!!!Services: Mold inspection, Flood cleanup, Water removal, Flooring, Water damage-related cleanup & repair, Sewage cleanup, Plumbing, Water damage-related mold removal