Arrow Roofing and Siding

Jade

2022-04

DO NOT USE THIS COMPANY!!!!! The workers were rude and did a terrible job. They were rude, disrespectful. Damaged all my window trim they destroyed while redoing my siding. Left tons of trash in my yard including nails which I had a flat tire. What a disaster. This job was completed three or four years ago. The reason I now am submitting a review as I just learned that my new soffits that were done are ruined because they jacked up the flashing on my roof. So, I'm super disgusted with this company and I urge you not do business with this company. You will regret every moment of your decision.

Kattie Baker

2023-12

To fix a leak, Arrow replaced our siding and flashing 4 years ago. After a leak sprang up in the same spot a few years later, we tried to get a hold of them, but could never get a reply over the phone or via email. Other companies assessed the leak and we had a new company redo the siding and flashing all over again. The new company pointed out where both the j-channel and flashing had previously been improperly installed by Arrow.

Christopher Martin

2019-04

Excellent pricing, fast service, and good communication. Marc was quick to quote and to respond to emails. Abner and crew did excellent work, were professional and did a good job cleaning up after. I had 7 different bids and Arrow was the third cheapest option. The cheapest 2 actually wanted to perform repairs or partial replacements but Arrow was the cheapest full replacement. I'm very happy with my decision.

Greg Sailor

2020-04

Do not hire these people!I employed Arrow to do a flat roof repair over a back porch and later, to install new gutters and vented soffit front and rear at a small rental property. They installed the roof OK but put a new drip edge directly over the old, resulting in more water coming down my facia then into the gutters. They also had to install the gutters twice because they didn’t use a level the first time, resulting in water running the wrong way.On the front of the property, they were supposed to remove remnants of a flat roof that was torn off and install a course of new shingles and drip edge. They didn’t and the subs installed the gutter right over the old rubber.See photos. Nice work eh? Very professional.On the soffit instal, they ran out of material half way through and didn’t come back to compete the job for 5 weeks! When they did finally do the work they used panels with a different texture, making a bizarre appearance from the street.When I asked them to make all this right, they proceeded to “gas light” me about when it would happen. Always " We're waiting for material." or “Your on the schedule.” but never actually showing up.This project started in May and now we're into November. 6 months! Most places could build an entire house quicker then that.Last, this company has had it’s accreditation with the Better Business Bureau revoked. Their BBB rating is F (For some reason they have a 4.1 star average on Google though, which is one of the reasons I hired them. Lesson learned.)

Patrick Gilboy

2019-04

I'm a contractor myself and we had a great experience with Arrow. I had actually signed a contract with another company but wanted a few more bids.Marc Schmauch was our salesman and I have to say we were very impressed with his knowledge and professionalismWe immediately canceled the contract with the previous company and signed with ArrowWe had a full roof replacement and new vinyl siding installed. The workmanship was excellent. We would rate them higher if possible. Absolutely the company I will be recommending to EVERYONEThank you Marc and both your crews

Kimberly Reese

2019-04

We had our roof done by Arrow 2 weeks ago. The crew we had were done in 10 hours and it looks great. Marc Schmauch was great to work with from the estimate to dealing with our insurance company to completion. I have and would recommend Arrow and Marc to anyone who is looking to get their roof done.

Jerry Willey

2020-04

Arrow Roofing was next door writing an estimate when I requested he inspect my roof. I had been told by other contractors, my 4 year old roof had serious issues potentially leading to leaks. Their project manager Sean Watson performed a courtesy inspection dispelling what all of the other contractors said. He assured me I was good for far greater than 10+ years of trouble free service on my roof. When I do have to replace my roof Arrow has earned my respect and confidence for my next roof. They work with all insurance companies making it fast and easy to ensure me I'm in good hands until my new roof has been properly installed by professionals!! Give them a call to see for yourself what your next roofing contractor offers!!

Grim_Phantasm

2021-04

If I could give them 0 I would. I would not recommend these guys to anyone. They were great to start off but once they got a down payment they ghosted us for two weeks so we couldn’t even get a refund if we wanted to. I had to call and leave the owner Josh a voicemail talking about how they advertise for being part of the better business bureau on their site but they actually are not affiliated at all.A few things about them is that they do 0 work themselves besides estimates. Everyone is subcontractors that shows up so you are trying to fight your way through someone to get ahold of Arrow to fix anything that goes wrong.A few things that happened with our repair that was started almost 3 months ago, after the osb was taken off the roof, someone stepped on our indoor ceiling drywall. Which meant another subcontractor had to come out and fix that. Also the gutter subcontractor that came out apparently fell off our roof and broke a few fence pickets. Nothing was said to us so when I sent arrow and image of the broken fence they seemed oblivious, called the gutter company, the owner of the gutter company said they knew it happened and they would fix it. They didn’t let anyone know it happened though and were going to just let it stay that way. They never did and I guess an estimator from Arrow came out and did it.Overall I am glad the roof is done, it looks great but their communication is abysmal and I’m glad we can move on.

Goode Beauty LLC . Shannon Goode

2019-04

Marc was fantastic and very quick to respond to our questions. They were there right away when we needed help. Marc came out promptly and used his expertise to take care of the problem and help us to know what to do next. Once insurance was taken care of Marc helped to get everything lined up to get a new roof on the house. They worked quickly and efficiently. They also cleaned up really well and didn't leave anything behind. We would highly recommend Marc and the team and we would definitely call them again if needed.

Julie Azelvandre

2019-04

Arrow just replaced our roof and I was SO HAPPY with their customer service and our new roof! We had a serious problem that honestly wasn't their fault during the installation but they immediately stepped up and took care of it. I have dealt with some direputable and/or huge national roofing companies before but Arrow Roofing earned my trust. Our project manager was Hunter Shields - highly recommend.

Jack Coolidge

2019-04

Marc Schmauch was our Project Manager for our new roof installation by Arrow Roofing. A note to say thanks for his involvement as the Project Manager for our new roof and skylights. We sincerely appreciate your commitment to ensuring customer satisfaction and your direct involvement over the 3 days in completing this project. Your focus on ensuring that our expectations were met and exceeded as the project proceeded is a rare quality in contractors. So thanks again Marc, to you and to your team that completed our project.We would highly recommend Arrow Roofing for any roofing needs. The key being that not only do they offer the highest level of quality products, but just as important their level of customer focus and customer service is unparalleled in our opinion.Our thanks again for the dedication and commitment of the Arrow Team!Jack Coolidge

Christy Hall

2019-04

Marc with aarow roofing made the entire process of getting my roof replaced seem less. Awesome down to earth, personable guy. Easy to reach, responding via text message promptly. Making you feel like your business is his only business. Their team showed up knocked out the job and cleanup all in one day. Other than the beautiful new roof, you couldn’t tell they were even there. Great company, easy to work with, easy to communicate with, and great results. Easy choice for family or friends recommendations in the future.

Chris Brown

2017-04

I recently had my roof replaced and one of the companies I obtained a bid from was Arrow. Ultimately, I made the wrong decision and went with another company. After several things on the job went wrong because of the other contractor, I wanted to have confidence that my roof was installed well. I spoke with the sales rep at Arrow, and he agreed to come take a look at my roof to give his opinion on the quality of the install. Even though I didn't go with Arrow, I wish that I had!

adam lautner

2020-04

Arrow and Marc Schmauch have been unbelievably helpful and detailed in their assistance. I was deployed and my siding got ripped off by a storm. They worked with me and got the majority of the ground work completed before I even returned home.Marc is a veteran as well, and understands what it means to give back with unprecedented selfless service.I referred my parents to them, and they’re having nothing less than a great experience as well. 10/10 would recommend.

Earl “Pearl” Butt

2019-04

We just had our roof replaced by Arrow Roofing in May 2018. We are very pleased with our new roof. My father-in-law used a different company and they were in and out of his house all day using the restroom. We had no problems with the crew that worked on our house. They were very professional. Thanks Arrow!!!!

Marianne Bruening

2019-04

I was so impressed with the service I received from Arrow - specifically Hunter. We had a new roof put on our house, by another company, about 5 years ago and we had a leak. My husband called to see if someone from Arrow could take a look. Hunter came and told us that we really should contact the company that did our roof because we could still be under warranty with that company. He did go ahead and get on the roof to take a look. He took several pictures of issues he found. He was kind enough to share a few of the pictures with me to show the people who did our roof. That was a HUGE help. I just wish we had used Arrow to replace our roof five years ago.We will be using Arrow in the future to replace a skylight!

Tina rope

2020-04

After calling several companies for roofing estimates I settled on Arrow and Marc Schmauch. He was very organized, professional and patient in answering my questions. He worked with my insurance and the job went smoothly. The crew was only three but organized, efficient and tidy in their work and clean up. I highly recommend calling Marc. Mention my name as a referral 👍🏼

Mark T

2019-04

Brian from Arrow Roofing went out of his way to answer questions, bring shingle samples to our home for review, and ensured all the details were taken care of. His crew did a phenomenal job at completing our roofing project in 1 day. They were professional, courteous and cleaned up with no trace they had been there. Would definitely hire Brian and his team again.

Leia Lytle

2020-04

Aaron from arrow came out to give me a free estimate on a gutter cleaning and some siding repair, he was awesome. He pointed out some places I wasn't too sure about and explained in depth what he was seeing and why it needed repaired. Aaron represented his company wonderfully and did an amazing job making me feel like he cared about doing what's right for my house and budget. I would recommend them to anyone!

Jerry Crawford

2020-04

The whole process from start to finish went according to the plan laid out by the salesman Marc. We were given estimates for repairing the areas we had leaking around the chimney, but opted to go with a whole new roof. The existing one was about 20 years old and been through lots of country winds, hail, etc. The crew arrived on the scheduled day and worked almost non stop all day into the evening to get the job done. My wife and I are thrilled with the work done by Arrow Roofing.

Jeff Grimm

2019-04

Tillman Adkins and I contacted 3 different roofing companies for estimates, the one that stood out the most after meeting with all three was Arrow, mainly due to Marc Schmauch, he came out, (even calling before he arrived) took the time to go up on the roof, took a look around and hand wrote an estimate that we could actually understand and ask questions about. Out of the other two estimates only one took the time to get on the roof, the other just walked around the yard (never getting on the roof), the other estimates were more like buying a car, they gave a quote, one gave three (good, better, best) but nothing you could actually ask questions about. They both offered and asked to be contacted to see if they could beat which ever companies price came in best. Replacing a roof can be an overwhelming experience, but not when you have someone like Marc leading the way, he was there from start to finish, the work appears to be superb they even replaced our gutters. We can not thank Arrow Roofing enough, mostly Marc Schmauch and the guys who put on the roof, plus the second guys who installed our gutters. Feel like we got our house back. Thank you all Jeff Grimm & Tillman Adkins Orient Ohio.

Mike Morrison

2019-04

Easy to work with, responsive, polite and professional. They worked hard to get us what we wanted in the timeframe we wanted. We got several quotes and felt that Arrow offered the best value, hands down. The roof looks great and there were no hidden costs or surprises. We would definitely go with arrow again and have zero reservations recommending them to others. Thanks Arrow!

Dale Emerson

2019-04

Marc was on top of everything from the beginning to the end , dealing with my old insurance company. The install crew was prompt and did a great job of cleaning up my yard before they left. I would and will highly recommend Marc and the Arrow Roofing and Siding company for any roofing/siding jobs..

Rita Hunnicutt

2019-04

This company offered a free roof inspection and cleaned my roof of leaves in the process! The November, 2018 ice storm broke a large branch off which landed on the roof. Arrow's rep, Brad, removed it and blew leaves off the roof as well. This level of customer care is not typicalanymore and I was quite surprised. If you are looking for estimates for ;any roofing project, I would certainly recommend putting Arrow on your list of prospects. They showed me they really care about their customers.

Brian Morgan

2019-04

I have known Marc Schmauch for many years, had my roof and gutters replaced. Very pleased with the workmanship Arrow did on this job. Highly recommend them to do your next Roofing and Gutter project. I know many people at the Power Shack Gym in Grove City that had there Roof & Gutters replaced by Arrow & Roofing Siding .

Dave Matt

2019-04

I have regretted my experience with Arrow Roofing from day one. I was lied to by the rep when I questioned who would be installing the new roof. He assured me it would not be subcontractors, but employees of Arrow Roofing. Just one of the many untruths I was told before signing and paying. The morning of my roof install subcontractors showed up and only one of the three barely comprehended or spoke English. Arrow Roofing did not assure the job was completed appropriately and of course I now have an issue. They sent a guy out (two weeks after reporting what I believed to be a leak mind you) who confirmed the issue by showing me pics he took of the bathroom vent hoses which were not installed correctly and were lying flat on the attic floor. This caused condensation to build up in both of them and therefore water to come down through the ceiling. There was also a piece that prevents insulation from covering the ventilation which was not placed back correctly and caused additional moisture issues. I now appear to have mold growing in the corner of a bathroom. I was then told a guy named Apollo would be here this morning to correct the issue. He didn't show so I called and was reassured he would be here this afternoon. I informed the useless employee that does the scheduling that I have a 4:00pm appointment. She assured me he would be here before then. He did not show. When I called her back I was informed that he wasn't going to make it, was a subcontractor and she could not "hold his hand to make him show". I took PTO from work today and sat here all day waiting for him to show up and fix this issue caused by the subpar work from their subcontractors and lack of oversight by Arrow. I would not recommend them nor will I ever use them in the future.

rick laipply

2019-04

First of all I would like to thank Marc Schmauch for his service to our country. Second of all I would like to thank Arrow Roofing for hiring our retired military. I was very pleased with both the quality and price of my replacement roof. It was done professionaly and quickly by a experienced crew. The warranty included labor and material for fifty years and is transferable . I have used Owens Corning product before and know that they are durable and reliable. I recommend Arrow Roofing and Marc Schmauch highly.

Ryckalene Williams

2020-04

Please avoid using this company. The sales rep that came to my house to evaluate the repair had no clue. He actually priced up the incorrect repair and I (the owner) found the actual roof leak after water was pouring into my house during a storm. I would have paid $1500 for a repair that was not needed. After finding the actual hole in my roof, he quoted some astronomical price of $3500 and said it would take 2 full days to complete. He also said the price included priority scheduling and that they would be out within 2 weeks. I ended up approving because roofing companies are busy with storm damage in Dayton (tornadoes). 4 weeks later I was on excuse number 12 as to why they weren't there. The dispatcher gave me the owner's "number" which was incorrect. Then the sales rep quit and as he quit gave me a different "owner's number". I called multiple times with no response. The dispatcher kept putting me off until finally scheduling me. Then it took them only 6 hours to repair, not 2 full days. Doing simple math (12 labor hours at $50/hr= $600 dollars). No more than $200 in shingles and two pieces of basic metal flashing. They had no more than $800.00 in the project that I had to pay in full $3500. I asked for a discount and the incompetent dispatcher said you agreed to the price, no discount. I said the price came with a timeline that I agreed to but you didn't meet. She apologized and said there was nothing she could do. I called the owner twice again with no response. Stay away from this company, they have no clue what they are doing and are taking advantage of people. There are too many good roofing companies out there to put up with this.I love how this company only responds to good reviews. I guess they can't take criticism. There are some pretty bad reviews and word of mouth travels fast. This is how small companies go under.

Jason Mascari

2019-04

Five stars all the way. If I could give 6 I would. Marc Schmauch and his team went above and beyond to make sure we got exactly what we wanted with our new roof. Checked a few other companies prices and arrow was cheapest and did more for your money. 2 thumbs up. Would def recommend them when choosing who to go with for a new roof. Have had 3 compliments already and it’s only been a few weeks. Thanks Marc and arrow

Trevor Peters

2020-04

I just had my roof replaced by Arrow, and I can't say enough good about this company. Sean Watson provided in-depth knowledge of product, and did not propose unnecessary work. Following the project completion, I noticed two areas on my siding and eaves which were not reassembled correctly; within 30 minutes of sending the pictures to Sean, his production team lead was here, and the repairs were made. No joke.Speaking of siding, I'll likely be getting that done, next year. Sean will be getting the call...