Wagner Roofing & Construction Solutions

4.8 (156)

1340 W High St, Defiance, OH 43512
(866) 864-9463
trustwagner.com

Claimed
Roofing contractor
Bathroom remodeler
Garage builder
General contractor
Kitchen remodeler
Metal construction company
Sheet metal contractor
Siding contractor
Window installation service
Window supplier

Accessibility

  • Wheelchair accessible parking lot

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Matthew Murphy

2024-05

I would recommend Wagner Roofing to anyone. They did a wonderful job throughout the process for us to get new gutters. Quintin was amazing in working through the quote issues we had and his follow up after the job was an unexpected and pleasant surprise. Then when we had one missed item from the job the installation team came right out the next day to fix that issue. All around great to work with.

Robyn Erickson

2024-04

We were having leaks in our roof and my first choice was Wagner roofing. They are a locally owned business and have heard so many great things about their work. I’m glad we went with them. Quintin, our salesman, was spectacular. He was constantly keeping us updated on the process and answered any and all questions. I cannot say enough good things about him. The owner came to the sales call and was amazing as well. Great guys. I was able to have my roof put on within two weeks of signing the papers. The crew managed to get the roof done within 8 hours and kept me updated and answered any questions I had during the installation process. We had a great experience throughout the whole process.We are getting our new gutters on later this coming week but I have no doubt that it’s going to look great as well. Anyone in the local area that needs roofing or gutters done, trust me when I say this local business will take care of you.

rebecca Kaczmarek

2024-04

Chase is very courteous and professional. He arrived on time, completed a thorough inspection of my roof and attic and provided a reasonable estimate of cost for the job. He provided samples of materials to be used and explained the benefits of each. I had many questions, which Chase answered in detail with much patience. I never felt rushed or pressured. He followed up with an official estimate via email and a phone call to answer any other questions I might have.

Rusty Bias

2022-05

Wagner Metals just recently completed the installation of a new Metal Roof on our home and we couldn't be more satisfied than we are in regards to how it turned out at the completion of the job. From the start of the process to the end, our Sales Representative, Will Luft, kept my wife and i updated on the process and consistently followed up with us to ensure we were satisfied with the service we were receiving from the Wagner Metals Crew. Even though the entire project took longer than originally quoted to complete, mainly due to Materials issues, it was worth the wait. If you are considering going with metal for your new roof, we recommend Wagner Metals as your Company of choice!!Service: Roof installation

marita cunningham

2024-04

I am giving Wagner a five star review because of the professionalism and dedication to doing the repair job right. There was a few snafus along the way of getting this job done. From the very beginning, Chase Marroquin was professional, kind, courteous, and respectful. His communication with me was 100% during the entire project. He assured me that Wagner was a company of integrity, and would be committed to seeing the job through even through the snafus. As needed, he communicated with other team members and management to get the job done. Kayde, was the production manager who was instrumental in getting the roofing repair completed. In the end, the job they did was professional in repairing my roof. What stands out about Wagner is there are many companies that could run into problems, but it’s how you handle those problems that can make you a better company. There were a few problems along the way, but Wagner (Chase and Kayde) figured out how to solve them and they did as expeditiously as possible. Chase was on the forefront of showing that Wagner was indeed a company that was going to stand behind their word and their work. Would I use this company again, most definitely.

Adam Wolff

2024-04

I had quintin come out and check out my roofing problem, he was on time and very professional! And always got back to me right away if I had questions. Turns out I didn't had a issue which was great! Didn't try to sell me anything i didn't need and gave me some advice on something I wasn't aware of! Highly recommended! Great guy! Thanks quintin

Nancy Powers

2022-05

This entire process has been infuriating!!! Our original salesman was gone after we signed the contract, my understanding was through no fault of his own. A promise was made to start within 3-4 weeks...after 3 MONTHS of calling and texting and emailing we finally had a crew show up!!! We were also told that at least 2 other barns that were sold after ours were already COMPLETED!!! They dropped off supplies on the NEIGHBORS property, even though we told them not to...and it sat there for MONTHS, getting filthy and being in the way of the lawn services. Garage doors and cupola weren't ordered so we had a naked, unusable shell for months...and, come to find out there was supposed to be an inspection after each step, which there wasn't, and they poured the cement floor without an expansion joint, so it all needs to be torn out and repoured properly. We, after 5 months, don't have a barn we can use, and we were made so many promises we don't believe anything they say anymore. We have contacted a lawyer and the BBB. The cement company left their Taco Bell garbage and sauce packets all over the property when they left, maybe because Wagner left their pile of garbage and scraps for MONTHS... the cement company also cleaned their cement out of their truck and left a rough slab that runs from our property to the neighbors!!!😡 I assure you, there are at least 5 more paragraphs of complaints that I will save for the courts. Do not under any circumstances work with Wagner Metals. We have given them numerous chances to complete this pole barn and we get nothing but excuses, if I get a response at all.Service: New construction services

Mary Hobart

2023-05

The first person I talked with was Eddie Hill, he was very professional and listened to what I wanted. The color is perfect. Had some slow communication but that could be because i was impatient to see my new roof. The Wagner team did a great job even when they got caught in a horrible storm that rolled thru. They went above and beyond to see that I was happy with my new roof. I just love it. Thanks guys you were great.Service: Roof installation

Ken Gummow Sr

2024-01

Wagner did an excellent job on my siding project at a great price. Dustin and Jacob were professional and courteous. The job site was totally clean when left

Randy Padgett

2023-11

I had a relatively small repair during a very busy time for all roofing companies, but they were right out to quote my job( Jeremy) . A fair estimate and clear explanation of what needed done. I scheduled the repair and they were very prompt and professional. The repair looks great and no more leak! Would highly recommend A+ Randy Sr.

Richard Stoldt

2023-12

Very pleased with their work. Roof being replaced in October so weather delays did occur. Also staff getting sick did slow the job, along with half of the plywood needing to be replaced. Because they were driving from Ohio to Angola, they didn’t arrive until late morning. The staff were friendly and helpful. At one point our dog escaped. My wife does not drive and I was working. The dog had a tracker and I was able to text pictures of where he was and they got him. Would have no problem using Wagner again.Services: Gutter repairs, Roof installation

Marc Nice

2022-05

Can't say enough positive about Wagner Roofing & Construction. They did a great job with replacing our leaky roof and removal of a leaky skylight! The quoting process was smooth. They even came out and tarped our entire roof to stop the active leak that lasted all through winter. Then when weather was finally nice enough they got our roof done in 2 days!! (would have been 1 if it hadnt been for rain and skeet the firat day) A+ guys! Highly recommend them!!Service: Roof repair

Leena El Mays

2023-05

I highly recommend this local business to everyone looking to do a new roof with exceptional quality with a great price!! Wagoner Roofing staff was amazing the whole process through!! I cannot say a bas thing about the whole process! Thank you Wagoner for everything.Service: Roof installation

Jennifer Landreth

2023-07

Wagner Roofing just completed my new roof on my house and detached garage, after a major hail storm. What an amazing team of people! Eric and his team were on time, gave us lots of personalized attention throughout the entire process, and did an amazing job with the cleanup! I would highly recommend them to anyone due to their customer service, quality, cleanup, and their amazing technology to find the damage and fight back with those insurance companies. Thank you to Brett Wagner, Eric the amazing supervisor, and the entire team!

Ricardo Zea

2023-05

EDIT -- 10/25/2022Will Luft, the sales rep that managed this first job, no longer works at Wagner Roofing.I needed to redo my second dormer, so I contacted him again. I also needed a spout re-routed. So I talked to him, and he told me he was going to do the job himself, which I thought it was fine since he was the “roofing expert”.He did a horrendous job in my second dormer. I may not be a roofing expert, but I'm not stupid either. The overlaps of the membranes were in the wrong direction, whereas when water drains it will get caught in the overlap and get retained.The finish on the siding of my dormer, looks done by a 5-year-old kid. It's all smeared and unprofessional.I had another roofing company look at his work and the guy specifically said: “Sr, this looks stupid!”.Now, after paying him more than $600, I now have to pay again for someone to repair the absolutely trash job he did.PLEASE, DO NOT DO BUSINESS WITH WILL LUFT!--Wagner Roofing did an amazing job. They fixed a leak I had in one of my dormers.Will Luft was the sales rep I work with, and he was great from the moment he reached out to me after I asked for roof repair company referrals on Nextdoor, until the job was finished.Levi was the first technician that assessed the issue in my roof, and he immediately came up with a plan to address the problem. Will and Nate came to the job site and worked on the repairs. Will was also there a couple of times during the day to make sure the workers were on time and had everything they needed. I didn't have any more shingles, so Will went to Menards himself and purchased the proper shingles.They did an incredible job and more water leaking into my garage!Things that went well:- Communication. Will responds to texts every time and remains on topic.- Will communicated via Nextdoor for a while initially, that was helpful because I could go back to see our entire conversation. We moved to texting since it was more efficient for Will. Albeit I preferred the chat on Nextdoor, I didn't have an issue with texting.- Emailed quote.- All the legal signing is done electronically.- They provided multiple, high-res photos of the project: before and after.- Price was fair.- Will provided easily achievable incentive for referrals.- 25-year warranty on the product via the manufacturer- 5-year warranty on their workmanship.- Everyone I talked to was very polite and respectful.Things to improve:- Communication via email: I prefer communication via email, so there's written proof of everything that was said about the project. Plus, unlike texts, emails are easier to reference if there's a need to go back to prior conversations.- It took them longer than I expected to come do the job. Disclaimer: Will was accessible and communicating with me during all that time.I am very pleased with Wagner Roofing and everyone there. They are now my go-to roof professionals. I highly recommend them and will hire them again in a snap.Services: Roof inspection, Roof repair, Roof damage repair

Meghan Lauf

2023-10

Chase was extremely pleasant to work with. He was respectful of our time and showed up and called when he said he would to follow up. He was very knowledgeable and I would recommended others to consider Wagner Roofing for their roofing needs.

Jill Shepherd

2023-05

I'm glad I chose Wagner Roofing and Construction for the installation of my new roof. From the initial consultation with Brett Wagnerwho was very knowledgeable and guided me though the different pricing options that worked best for me. Customer service from Caitlynn Stork was excellent. She was able to answer all my questions in a quickly and professional manner. Eric the site manager who was very attentive to detail. I had a great experience with this company, very professional staff, quick installation, quality product.Service: Roof installation

Robert Polter

2023-08

They replaced my roof with an amazing copper colored metal roof. The workers were very good at installation and very courteous. The office wasn't very good at communication with me. I didn't know when they were going to be here to put up new roof. I will admit I can be hard to get a hold of at times. So this is only a small complaint. I'm really quite happy with my new roof and would definitely recommend them to all who ask! Nice to do business with a local company.Services: Skylight installation, Roof installation

Zachary Shy

2023-08

I recently had a Roof estimate with Jeramie Lambert, His experience and knowledge shined through during the entire process. His professionalism and expertise during the estimate led my family to trust Wagner Roofing with our new metal roof. It was great all the way around. Thank you.

Paige Taylor-Hart

2023-08

Every member of the team at Wagner Roofing & Construction - Caitlynn, Brett, and Eric were all super helpful!! They listened carefully and answered all my questions. They were in contact with me about the job and the roofers did their work professionally and efficiently. I am thrilled with the work repair and clean up!!Services: Roof inspection, Roof repair, Roof damage repair

Jim Hull

2023-09

Putting a new roof on your home isn't an easy task. So many contractors, so many sad stories of people getting ripped off. This makes our experience with Wagner Roofing all the more amazing. We did our due diligence, listened to several contractors, and it was obvious from just that one meeting with Andy that Wagners was our choice. They were here in less than two weeks and finished in one day, cleaned up and hauled away the junk. Hard workers! Really can't recommend Wagners strongly enough. Absolutely no complaints, and I'm a grouchy old man!Service: Roof installation

Amber

2023-05

Wagner Metals is an exceptional company! We ordered a window through them of high quality, Nate Gee and Collin Gee installed it for us in a very timely manner. They did an outstanding job! The window looks amazing! My husband and I will be going through Wagner Metals for all our construction renovations from here on out. You couldn’t do better on quality, professionalism and price anywhere else if you ask me. We will be recommending Wagner Metals to everyone we know. Wagner Metals receptionist Caitlynn Stork was also very helpful with any questions we had. I hope this review makes you smile today! Thank you for all you do!Service: Window installation

Kristina Williams

2023-07

Brett did a fantastic job of thoroughly inspecting my roofing situation and offering and explaining the various options that they could offer. Eric did an excellent job at the post work walkthrough. He addressed and explained and fixed all of my concerns and questions. I really appreciated that extra effort.Services: Gutter installation, Roof inspection, Roof installation, Guards, Roof damage repair

Mackenzie Arce

2023-05

I am in the market for new gutters and had some questions. I spoke with their receptionist, Caitlynn Stork, who was very informative and professional. Her cheerful attitude brightened my day and let me know the type of work environment of the company. She connected me with Brett for an estimate, which seemed honest and fair. They have made this whole process very smooth, excited to do future business with them!

Michaela Arce

2023-05

Everything with this company has been nothing but exceptional. To the receptionist, Caitlynn Stork, to the worker Brett giving an estimate. They were all hospitable and informative. You can tell they really care about their work and go the extra mile to make sure you understand all the different products they offer. I'd definitely would recommend them!

Bucked

2023-05

Customer service team was fantastic! Mikinzie gave me her business card after telling her about my roof issues. I called the office and spoke with Jenna and Caitlynn and they discussed repairs and replacement with me. I was surprised at the different warranties they offer. I'm still shopping around , but I was definitely impressed with Wagners!

Wizard

2023-07

Excellent work on our gutters and great customer service. Wagner is first class! Eric Fitch even came back out to check a potential clog and fixed it right away. Great service all around!Service: Gutter installation

Lloyd Bond

2023-09

I needed a new roof so I went to google to read about the different companies. After reading the reviews about Wagner I decided this was the company I would chose they seemed professional and had great communication from the comments. I spoke with Caitlynn who did a great job communicating and told me that Jermaine would come out and look at the house and get me a quote for the roof. He did come out and we talked about what was needed. He looked around the house and then we talked some more about the job. He gave me a quote and I talked about the importance of communication. I wrote a check for the down payment around Aug. 18th and I was told the company would get back to me in a couple weeks. Which they got back to me on Thursday Aug 24th, they left a voicemail telling me the materials would be delivered on Friday the 25th and the contractor would call me about the upcoming job. Then it said that they job would start on Monday Aug 28th. Well, no materials were delivered, and I called around 5:30pm on Friday to ask what was going on the materials did not come to my house. I was texted back that they would send the information on to the contractor. I told them I never got a call from the contractor either as the voice mail stated. I never heard from anyone the rest of the day on Friday, nothing on Saturday, or Sunday. Now I was concerned because Monday morning I woke up to the roofing crew at my house with no materials. They wanted to start taking the roof off and i said but what if the materials never come. So they did not start they were contacting people and I contacted Wagener roofing company. I was contacted and told the materials were coming could they start. I said what if they never show up like a flat tire or accident that prevent them from getting to my house. I was told well we would tarp it up and take care of any damages. So even though I was not happy I said ok. Thankfully the materials did show up and I received a call from Jake that the materials were at my house. The roof looks great but just the lack of professional communication really bothered me. The only other hiccup was they left my patio set and a few other things in my yard. Which they came back to take care of the next day. I paid the final balance on the $10, 400 job. I hope they learned from this job and do better in the future.

Kyle Norden

2023-05

From start to finish, my experience with Wagner Roofing was very good and professional. I needed a new roof, and due to the positive Google reviews and being a local business, I called Wagner. Eddie Hill was the person they sent to do the initial inspection of my house. He showed up exactly at the time he said he'd be there, provided pictures and a detailed analysis of my roof, especially in the areas I couldn't see well at the top of my 2 story house. He walked me through every step of the process and was very kind and professional. Once we set everything up, I was told it would be about 3-5 weeks out before my roof would be installed. Keeping with their word, my roof was installed. It took them 2 days to completely tear off the old and replace with a new roof. Installation crew did a wonderful job with my roof and cleaning out of the gutters was also included in the work. They took a magnet around my house several times and even through flower beds to ensure they got everything. So far, it's been about 3 weeks since the install has been complete, and I have yet to find a nail or anything laying around (which for anyone who knows is very difficult to catch absolutely everything). Would highly recommend working with them. They answered phone calls immediately and if they didn't responded exceptionally fast if they couldn't answer the call immediately. Great company, and great work on my roof. I am very pleased

Nick Cunningham

2023-05

The customer service at Wagner is fantastic! Mikinzie referred me to Wagner, as I had some questions about a new roof. I spoke with both Jenna and Caitlynn on the phone, and they were very informative. I will be giving them a call when I’m ready to set up my estimate!

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