Great Lakes Home Remodeling

Christina Baker

2024-01

Appointments arrived reasonably on time. Sales staff was very knowledgeable of the product (Bryce). The installers were easy to work with and communicated with us throughout the process (Shane and team). Job took a little longer than anticipated, however, given the winter weather conditions they were working in, they did amazing. The only drawback we had is we would have liked to had block windows in the basement, however, they are not available with the manufacturer at this time. Received a call the day after install to confirm we were happy and if we had any questions (Stephanie). Over all, good process and price is right. Now to see how they perform. 4.5 ⭐ Photo shown are before then after.

Bonnie Gehring

2024-02

We just met with Matt and Joe from Great Lakes. Though they were a bit late for our appointment , when they arrived they were friendly, professional, and informative. We even shared some laughs. We have been wanting our house sided for years and have had multiple companies give estimates with similar options and prices. We have decided to go with them as it seemed to be the best deal and we liked the idea of the completion certificate. I will give final review and photo upon completion.

Eileen Fisher

2024-04

The representative, Jason Hainer came to our home on time. His presentation was great. He covered all the information about the company thoroughly. I was very pleased about his explanation about the types of roofs from the past and the roofs of today. The explanations were easy to understand. At no time did I feel pushed into making a rushed decision. Overall, it was a pleasant experience and the price of replacing the roof was very reasonable. In the end, I felt very comfortable in choosing this company to replace my roof.

Jimmy L. Fisher

2024-04

We met this morning with Jason H. from Great Lakes Home Remodeling, and I would have to say, it was an altogether great experience. His presentation was thorough, direct, and easy to understand. The roofing process was broken down into buildup modules that left no room for gotchas. And, with Jason having all of the necessary material samples to support and demonstrate the process, it was easy to see how the roof would 'bond' and come together to protect our home!

LK Jackson

2023-09

The team came out and got right to work installing the siding. Working back to front, they diligently measured, cut, and installed every piece in place. They removed the old house lights and installed a couple of the new ones. They professionally cleaned their work area at days end. The team ran short of siding, but quickly communicated that they ordered more and returned "back in business" to make sure the job was completed thoroughly. Job well done!

Don Frankle

2024-01

So Glad I chose this company for my metal roof for my home. They were impressive from the start. Very professional tore off my roof and had a stone coated metal roof all done In one day. I had another prominent metal roofing company out that was about 50 percent more. I would also like to thank Alix for the great communication. Will definitely recommend Great Lakes to anyone looking for a roof.

Clyde Singh

2024-03

We are very pleased with the work Great Lakes did on our roof. They were good workers and finished on time. Our neighbor came to see the new roof and said it looked good. They also picked up all the bits and pieces lying around when they completed the roof and put things back in their proper places. Pleased that they called after a few weeks to find out if we had any complaints about the new roof.

Samantha Sekas

2024-03

We had a great experience with Eric! We have two little kids, so I greatly appreciated that the first thing he did was take his shoes off. He spent two hours with us reviewing the different types of windows, providing examples for us to see, and answering all our questions. He was very knowledgeable, thorough, and personable. We would highly recommend calling to speak with Eric if you need windows!I will give final review upon completion.

Jeffrey McCarthy

2024-04

We had Jason from GL present your product and roofing options yesterday. He was very knowledgeable about the product and explained everything in detail. I have been in upper management for 40 years and would like to compliment Jason on his professionalism and knowledge of the product. Very well done.

gary nims

2024-02

They showed up on time did a fantastic job and looks great the windows match the right color of the house and will be using great lakes for the rest of the windows

Penny Williams

2024-02

A few days ago, a young man whose name I think is Christopher visited us. He spoke kindly and succinctly & sold us on looking at your firm regarding our roofing needs.On Tuesday, February 20, we met Obadiah & Jason who totally sold us on the product… the roofing system you install…and we began the journey with Great Lakes toward our new and last ever roof!

Darcy Johnson

2024-02

I sat down for a consultation this afternoon with Obadiah and Adam. I appreciate them taking their time to explain everything to me, listen to me, and for being so thorough. Even though I am not able to have the work done right now, they were kind and understanding. I appreciate their expertise, professionalism, and the willingness to work with me. I will definitely keep Great Lake Remodeling in mind for the future.

Andrew Pacheco

2023-06

1st update (final update at bottom important)Todd from Great Lakes came out to give a free estimate. Not only was he very thorough he was also very professional. I’ve been in the house for two years now and was dreading the process. I’ve known I needed a new roof and have been putting it off and honestly thought I was going to turn them down and put it off even more, but after talking with Todd I decided to go through with the process.Update number 2After signing the contract I had a lot of questions and concerns. I talked with several people and we were able to come to a solution that made me feel comfortable and ready to move forward with the install. So far they have been great to work with all around.Update number 3 (most important one)Overall it was a bit pricey I expected a lot more than what I got. The salesmen are really good at what they do and are nice guys. I questioned the price and it escalated higher up the chain. Originally when I talked to a superior it felt like an I’m the boss attitude. After a couple days they got back to me and the attitude was much better. I originally asked for an itemized receipt to see exactly what I was paying for and where my money was going but was told it wasn’t possible. Once supplies got here I added up material cost and it ended up being 5-6k. Because they are gaf certified it’s possible the materials could have been cheaper with some sort of discount not sure though. That doesn’t include any other fees like permits, delivery, or dumpster. There was some leftover supplies but none was left behind all taken by subcontractor. They ended up dropping the price even more. I’m contracted not to talk about price but for what was considered a promotion didn’t seem like much of a discount. They throw around the gaf master elite certification a lot but just like anyone else they sub contract so it might be hit or miss who they send out. The group I got didn’t do a terrible job but there were a couple imperfections. The biggest issue with the installers was the language barrier. I couldn’t really communicate with them since they had heavy accents. For the most part they did a good job cleaning up but I still found multiple nails after the sweep through they did with the magnet. They also left crumbs from their lunch in my driveway.As far as Great Lakes go I give them a 3.9-4.0. I would consider using them again for other projects.The specific subcontractors that were out I give them a 3.5 they were pretty average. Not what I would consider master elite.In the end the job was done and I got a new roof like I needed. I can’t stress enough to make sure you get multiple quotes and do your research. This was the most honest and upfront I could be. Hopefully this review is labeled the most useful. It’s hard to decipher good and bad when you have 1/5 star.Service: Roof installation

Allan Threm

2024-01

Had several companies out and your team explained everything to us so well. Our roof was tore off and a new roof installed the same day. Crew cleaned up and came back the next day to clean up around the house on anything they may have missed. We highly recommend Great Lakes, 5stars for sure.

abby gray

2024-01

Communication was not the best when it came down to it. They did call me to let me know that they were planning to come out between the 23rd and 24th they did not come out to the 25th. I never got a call letting me know that they were coming out or that somebody would be out in the morning. I had several guys come out. The project leader never introduced himself they never let me know that they were for Great Lakes at all they kind of just started working on my roof. The vans didn't have any indications that they were from Great Lakes and it's not like they were uniforms to say that they were from great lakes. So we did not know. The roof did get done and everything seems to be good with the roof but when it comes to communication they weren't the best everything else was great and everything else went smoothly but communication was awfulUPDATEWhen it comes to Great Lakes after talking to I believe her name was Stephanie. I appreciate them as a company even more and here is why that is as a company they could have just let what they read when it came to a review go. But Stephanie actually sat there and talked to me she actually was very upset and we actually talked and communicated about everything that had happened. She even answered a lot of my questions and explain to me how very sorry she was for what had happened. For me this was my first time getting a new roof and the experience wasn't the best i can honestly say after talking to her she made my worries my fears and my concerns go away. she apologized and made me feel as if my voice was heard This is very important as a customer. i Felt heard and I felt acknowledge and all my worries and concerns were gone because she took the time to explain everything to me. she explained what they used the wood for on my roof to what would happen if I got a leak in my roof. She went over everything and was very understanding I was on the phone with her for about an hour and she was the most loveliest person to talk to and the most understanding person to talk to. And she treated me like a person and I can appreciate that. Because the company has somebody that is willing to talk to you and communicate with you regardless if it's their fault Or not. For me that experience made me happy and made me realize that the company really listened to their customers and I appreciate that. So in the future if I need anything else done I will definitely come back to Great Lakes

Sarah Heath

2023-11

The staff at Great Lakes was very responsive to questions and timely with the work being done. Love our new metal roof and gutter guards!Services: Gutter installation, Roof inspection, Roof installation

Stephanie Hensley

2024-01

The Great Lakes team was professional, informative, and was able to help us with our homes upgrades!Take a moment to meet with them - you will not be disappointed in the quality of care that is offered through the entire process. :)

beccalynn2790

2023-11

EDIT:We had all new windows and gutters replaced with Great lakes. Unfortunately, the salesman Eric told us things we wanted that could be done that somehow did not end up in the contract even though it was agreed upon. (He no longer works for them) The company has explained to me what they think happened, and they apologize for the miscommunication and refunded 425$ towards windows. (Doug said refund on the phone) Although the Windows were not completed as initially discussed, they do look nice, and Adam was quick with the installation although it took them 11 weeks before they started, we were told 3-6, weeks initially. (We understood it may be longer I'm just stating what was said.)Edit:The company came back out and added on the hinges to the gutters that we had wanted done previously and we are happy with that. I received an email today about changing how I have worded my review. They already had me change it one time. What is the point of a review if it's not going to be in my own words about the experience?? I do appreciate Melissa for trying to assist with some solutions, however, the windows and gutters are installed fine but the communication with the initial sales man and a few others in the company made the overall experience frustrating and challenging. Therefore I will not use them again for a project. Worried for the future if we ever need something replaced under warranty and having to deal with them again. I will not be changing my review again as this is my words and experience. Maybe your experience will be better who knows? I can't figure out how to add a photo.Services: Window installation, Gutter installation

Karen Westgate

2024-01

We loved the roof that was put on our home in November. The workers were good and they finished our home in one day. Everything was cleaned up before they left. The salesmen were courteous and knowledgeable also. Thank you for a great job!

Carol Kruise

2024-01

I had a great experience with Great Lakes Home Remodeling. The crew was quick, professional, worked hard, and did a fine job cleaning up after. I definitely recommend Great Lakes Home Remodeling.

Daniel Kosmider

2024-04

Aaron and Jason did an excellent job of describing the process and materials used for my upcoming new metal roof. I feel secure and relieved that this will be last roof I ever need.

Brent Fink

2023-11

Great Lakes Home Remodeling replaced my homes siding, windows, gutters and roof. Im very happy that I choose them. Their representatives were all professional and polite. I feel like they treated my home as if it were their own.

Azelin

2023-12

I had cheap home depot looking windows installed when I bought my house and my first gas bill went down $100! The windows look amazing and they were quick to install. One had a crack from transport,but they got it replaced within the week. Couldn't ask for a better experience.

Terry Helbing

2023-11

This company was very easy to work with and great at communicating what to expect and when. They are very attentive to detail. They were very thorough and took great care with the improvements, roofing, siding and the gutter replacement on our home.Services: Gutter installation, Roof installation

Brenda Nichol

2023-11

The work crew who replaced our roof did an excellent job while being very polite. We were very impressed. All the people we communicated with were very helpful, patient and courteous.Service: Roof installation

Molly sims Join My Profile Link Now (https://about.me/molly.s)

2023-10

Great Lakes Home Remodeling provided an amazing service. They paid such close attention to detail and their craftsmanship completely transformed my roof. I can't recommend them enough!

Miranda Kingmusso

2024-02

Smooth experience from start to finish. Tear off and new roof was completed in a day. The team cleaned up and it was like they were never here. Wonderful customer service.

Chempace Conference

2023-04

All I can say is this roof quote was way more professional than the last two roofers that came out to see me or even the one who refused because i am single and a woman! Can you believe it in 2022! The two guys from Great Lakes came out and showed me more than what i wanted - yes - which at first unhinged me a bit but they never pushed - so that was nice - SO after looking and comparing the stone coated metal roof SYSTEM and that's what it is - so many details i almost felt uneducated about my home i have owned for 6 and a half years...i was sold...I had a flood of questions and although I'm not having my new roof installed until the spring of next year I feel good about my home for now and with working with Great Lakes in the future. The guys did a roof inspection and here are a couple of pictures they shared - i was so proud my gutters were clean! LOL...so i would say now without hesitation my friends were right... call these guys at Great Lakes and get an inspection and yes do your due diligence like Rene always says and get a free quote from them. I like to believe if you fail to plan, you can only plan to fail...and I'm not planning to ever fail when it comes to my home - getting this quote was the best first step in planning for me.Services: Gutter repairs, Gutter installation, Roof inspection, Roof installation, Gutter cleaning, Attic venting installation

Amanda Gradine

2023-04

This company was a bit pricey but well worth it. Professional and answered all of my questions. Work was done in one day. Clean and tidy. Took a few days for the company they were working with to take the trash back but not a big deal.Overall I would highly recommend this company.Service: Roof installation

Dale Brandenburg

2023-04

We recently had Great Lakes inspect our roof and they then installed a new roof and new roof venting. They worked with us to accommodate our needs within the budget we had, and at all meetings showed up in a timely manner. The staff was very responsive to any of our requests, and always returned calls or messages promptly. They used high quality materials and have an excellent warranty on the work.The installers were respectful of our property, and did a great job of cleaning up the yard before they left. We are very happy with the appearance of the roof and would use this company for future house repairs.Services: Roof inspection, Roof installation, Attic venting installation