4.4 (143)
420 Westdale Ave, Westerville, OH 43082
(888) 513-4023
ubroofing.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rubens Ribeiro
2024-03
They are best in class. I was skeptical at first, since my first contact with them was while they were knocking door to door after a large hail storm that damaged hundreds of roofs in our area (north of Ann Arbor, MI). It sounded too good to be true (it was a homeowners insurance claim) but in the end, it exceeded my expectations.The job (whole roof replacement and gutters) was done last fall, with great craftsmanship by the sub-contractors and easy communication with the folks at the site (Emmanuel and Luke) and with the office staff.
Mikenna Fidgeon
2024-04
DO NOT HIRE- Company uses unlicensed subs, cuts corners, shingles over wood rot, does not follow installation guidelines for the products they use, will not answer or respond to calls or emails and will likely completely forget about your job after you pay. They will bill you and your insurance even after the job is finished and you have been final invoiced. They will supplement your insurance to fix their own mistakes. When you bring it up they ignore you and drag their feet hoping you give up. For me personally this led to over 7 thousand dollars in roof damage on a "brand new roof" as well as needing to replace windows and siding due to them dragging out patchwork repairs for almost 2 years. Almost $15,000 dollars later its a BIG NO FROM ME DAWG..(edit to add please review ALL reviews for this company-the owner's wife knowingly left a fake review on yelp to pad the reviews and I think they do the same elsewhere-there facebook is full of fake forex trading reviews. DO YOUR REASEARCH AND DO NOT GET HAD BY THIS DISHONEST COMPANY. They offered to waive my bill if I took down my reviews-however I think it is incredibly important to share this experience, so it doesn't happen to anyone else.
Carolyn Hinton
2024-04
Above and beyond: From start to finish this company did an awesome job. We had trouble getting our insurance to approve our claim for storm damage and Emmanuel Jones took over dealing with our insurance adjuster from several phone calls to sending pictures and meeting adjuster. He got our claim approved. The crew at Universal Builders were all very nice and helpful and did a great job on our roof. Emanuel even followed up after to make sure we were happy and there were no issues. We even referred them to our mom and they replaced her roof.
Kim Jones
2024-04
I cannot say enough about how this company Universal Builders and their project manager Emmanuel Jones has been a great help to us. life can come at you sometimes when you just don’t have the time to deal with it but this company has been there every step of the way for us. Our project manager has helped us with our insurance, helps us make a decision on what roof color will match our home etc. Emmanuel and the folks at Universal Builders are a phone call away and always get right back to me when I’ve left a message. Greatly appreciated!
Scott Whatley
2024-04
I have been working with Emmanuel Jones, Project Manager with Universal Builders of America after our home received extensive roof damage from a recent storm. The process has been very smooth between Universal Builders and our insurance agency and we are excited to be receiving our new roof in the coming month! Thanks for everything!
Michael Thomas
2024-04
Universal Builders installed an entire roof on FallsCreek Community Church approximately 5 years ago. Their work was warrented.In March of 2024 we encountered a leak and contacted Universal Builders.They responded immediately and the very next day their roofing repair men were on the job. From Columbus, OH. to Munroe Falls, OH.; Terrific response time and spared no expense in repairing our leak. Very professional and honest.It is our pleasure to do business with trustworthy corporation.I highlly recommend Universal Builders for your roofing needs!!!Dr. Michael Thomas,Pastor, FallsCreek Community ChurchMunroe Falls, OH 44262April 17, 2024
Alex
2023-12
I contracted Universal Builders for both a new roof and new James Hardie siding. My home is large and has steep roof angles. This was a big and complicated set of projects. They did an amazing job with hard working crews and dedication to excellence. I would 100% endorse Universal for any projects on my home and I am completely satisfied with their workmanship and entire team.
Emmanuel Suarez
2020-04
Just had my entire roof replaced by Universal Builders. Great Job! I really appreciated Chris and the entire team. Very professional, courteous, friendly and upfront with everything. The company worked with me with the timing of the job. Absolutely no pressure. And the guys doing the roof were very knowledgeable and extremely hardworking. Suffice it to say that I have another roof that needs to be replaced for a rental property and will be using them again. Highly recommend Universal Builders for your roofing jobs large or small. You will not be disappointed.
Gary Goldsmith
2019-04
Universal Builders as a company was great but the subcontractors they used on our job were horrible. They did roofing & Siding ! The siding was half done when we discovered the Tyvek Homewrap they were supposed to put up firsts was rolled out beside the house and being used to dump trash on. They had to remove it all and wrap the house and start all over. Then the 2 ridge vents on the main house were put on backwards and the ends left open. The guy from Universal removed that and fixed it . The garage roof was pretty much finished when I was able to capture images from our security cameras of them putting flashing material over rotten wood and covering it up with the underlay. Needless to say they had to removed the entire new roof and replace 8 sheet of 4x8 plywood. This after Universal sent a guy out to inspect my complaint . Then they had to come back and finish caulking around the windows and window seals, the seals were left totally uncaulked where water would have gotten under the new wraps causing wood rot ! I have plenty of pictures to proves all I have stated. What upsets me the most is what these subs are doing to our elderly population. I asked Universal to provide me the names of all subs used to I could write local reviews on them but Universal would not provide me that information. The one contractor point blank told us to our face when we confronted them about the Tyvek " We never use that " Makes one wonder what type work they've done to other home owners !!!
Douglas Marien
2021-04
I was very happy with the help they gave me with the insurance company. I was also very satisfied with the work they did on the new roof and siding. The crew was polite, professional efficient. I was happy overall with the work.Services: Gutter installation, Roof installation
Jay Sunderland
2023-05
I have used Universal Builders on several occasions and every time, they were prompt, courteous and very knowledgeable of my situations. They were able to fix my roofing issues and explained to me what was wrong and what needed to be done in a very professional manner. I would highly recommend UB for all of your roofing needs!!Services: Gutter repairs, Roof repair for storm & wind damage, Gutter installation, Roof inspection, Roof repair, Roof installation, Roof damage repair
Gail Atkinson
2023-04
Meet with their representatives who were assisting neighbors with damage to their roofs due to unusual hail storm in our area. Based on the assistance and good results experienced by our neighbors, we had our roof checked and found it had also been damaged and qualified for claim coverage in our homeowner's insurance policy. We decided to have our roof replaced and are very pleased with the results. The project managers and all the representatives of Universal Builders of America which we dealt with were fair and very helpful re. this project. We recommend their services.Service: Roof repair
John Barsotti
2023-04
We had a wonderful experience with Universal Builders for our damaged roof repair. The entire process was extremely professional and stress free. Universal anticipated everything, worked with our insurance carrier, and the crew that came to our house was neat, quick, and did a wonderful job. I would definitely use Universal again in the future.Services: Roof installation, Roof damage repair
A J
2021-04
Universal Builders did an excellent job replacing our roof! They communicated every step of the way including follow up communication. The Project Manager was friendly and professional. The roofers were polite and efficient. The office staff are pleasant and friendly. And my roof looks great! Highly recommended!
Marla Ehrlacher
2021-04
We would highly recommend Universal Builders! The salesman, Brit, was very knowledgeable and helped us pick colors based on his expertise. The installers were very professional, they worked diligently, and cleaned up everything when they were finished. The roof looks great! They even replaced our shed roof as well so that everything matched. Customer service is excellent! We received emails checking in with us when the install was going to take place and then after everything was completed to make sure we had no problems or concerns with anything. We did not have any issues, but if we did, they were there to help us right away. It was a very positive experience and we would use Universal Builders again.
Rick Rick
2023-08
Avoid this company. Their solicitors go through neighborhoods offering "free" inspection of roof. When told there is no solicitation allowed in the township, they refuse to leave. This person swore at me repeatedly when I told her I was calling the Sheriff.
William Bills
2021-04
It was a pleasure working with all of the folks at Universal Builders. I received quality products and excellent craftsmanship. The work crews worked very hard everyday they were on site and cleaned up at the close of each day. I received outstanding customer service from the job site manager, his staff and the office staff at Universal Builders. They worked directly with my insurance company to work within my claim so I didn't have to try to me the middle man between entities. The office staff was always very courteous and helpful in answering my questions and finding solutions for the one minor concern I had. The employees of Universal Builders work collectively as a team and provide excellent service. i am very please with the outcome of my project and continue to receive compliments form friends, family and neighbors. Thank you Universal Builders!
Ryan’s life 07
2020-04
Universal Builders did a great job with our entire hail storm damage repair. The project manager was great, guided us through the entire insurance claim process. In the end our new roof looks wonderful, as does the siding, gutters and garage door. It was great to have one company orchestrate all of the repairs and replacements. The team was always friendly, helpful and responsive. Highly recommended!!
Erynn Nance
2022-04
I am a first time homeowner and was clueless on how to get my roof, gutters, and soffits replaced. Brandon Davis has answered hundreds of my questions and has gone above and beyond in helping me understand how filing a claim works, finding the best prices, and walking me through the entire process. I’m so grateful for his expertise and handling me with patience and care. I’m exceptionally pleased with the production crew at UB as well (Kristen, Brittany, and Karen). They’ve always been friendly and have always followed through with communication. Working with insurance can be a long process, but they walked me through each step. The crew who worked on my house did an amazing job and clean up. I am very pleased with this company from the product, installation, and customer service. I highly recommend this company.Services: Gutter repairs, Installation, Roof repair for storm & wind damage, Gutter installation, Roof inspection, Attic venting, Roof repair, Roof installation
Richard Nawotka
2022-04
While I must say that I wish that the original work didn't need follow up, the response and the follow up work was very satisfactory. One big positive was communication. Whether it was to the office or my contact person, I always got a quick response. I feel like those people were working hard to make sure this company did not have any dissatisfied customers. If they could instill that mindset in all their installers, they'd have a ten star company, but I understand that they have too many crews for that to be feasible.Bottom line is that I don't expect every job to be perfect, as long as I have a office perfectly willing to come back and make it as close as possible, so that I am happy.Services: Gutter installation, Roof installation
Sharon Nale
2023-07
I found this company, very professional, and the workers were extremely hard-working, and did excellent work. Not only did they finish the job in a timely manner, they cleaned up every little bit of debris that came from tearing apart, old siding, and putting up new siding. I am very pleased.Service: Installation
Jessica Kastle
2024-04
Highly recommend! The staff was very helpful, honest and made the process smooth with my insurance company! the knowledgeable project managers and staff made it an easy and understandable process!
Tom Grady
2020-04
We had hail damage and there were many roofing/building companies working in our neighborhood. We took our time and did some investigation and home neighbors who used different builders. We decided to go with universal builders because of the positive interaction that I had with the sales team as well as everyone associated with Universal builders. The work was done on time and at a high-quality. After the job was done we even had a gentleman come by to do a quality control check and make sure that we were satisfied with everything that shows their commitment to customer excellence. We were very happy with universal builders and would highly recommend them
Jes Rishel
2020-04
We are first time home owners, so after a huge hail storm in the area we didn’t even think to have our roof checked out. Universal Builders did a free inspection and gave us a full report to show our insurance company. We put off the work for a few months because of weather but their contractors were able to finish the work in a single day! Emmanuel Jones has been really great at explaining everything about the process, and the company itself was super patient when our insurname company was slow to provide paperwork. I would absolutely recommend this company and have to my neighbors!
Shan Foley
2020-04
Universal Builders did a great job throughout the process of getting our roof replaced after a hail storm. They provided guidance for each step of the process and kept us updated on the status all along the way. The crew that worked on the roof were professional and so were the sales staff. Highly recommended.
Mike Tully
2021-04
We were working in our yard late in the afternoon when their representative asked if we would like them to check our roof for hail or wind damage. We agreed to this and showed us pictures of damage on the roof. I had to leave but they helped my wife to get claim started with our insurance. They were very helpful and were respectful of the Covid-19 exposure potential. Turned out the insurance company agreed and we now have a new roof. The crew came earlier than planned as the forecast called for rain. They stayed late removing the old roof and were back early the next day. Our roof was a challenging install, the crew was very good and the attention to get everything just right was refreshing.We have recommended them to our friends and family. The process was straight forward and they kept us informed of their game plan, we couldn't be happier with the quality of their work and the coordination with our insurance.Great job!!!
Margo Rushing
2020-04
Universal Builders are amazing. We had extensive hail damage and John Forst worked with our insurance company to make sure we had our roof replaced to the original condition with the shingles we picked. John always takes the extra step to provide great customer service—before signing the contract and after it was completed. . I can’t say enough good things about our experience! I’m so glad we chose Universal Builders and not one of the other roofing companies that came by after the storm. We love the quality of the roof, the downspouts and gutter guards. Their customer service is wonderful! We knew what to expect every step of the way! They are a great company!! Wr are so happy with our new roof. Thank you so much!!
Jeff F
2021-04
We had water damage on our ceiling in our kitchen. I called Universal Builders to see if they could help us out. Within hours they came out to our house, inspected it, found the problem and fixed it. We couldn’t believe how quick they were to solve our issue... and as quick they were to fix it, they were equally as nice and cordial. Customer service was top notch and their work was flawless. They even educated my wife and I on how to avoid issues in the future. I could not recommend them enough, and we will be using them in the future for any other issues we might run into. A+++
John Gibson
2020-04
Universal Builders replaced a roof on our home. During the entire process of inspecting, quoting the repair price, and the ultimate work they were professional. The work was timely with very high quality. I was amazed at the clean up efforts after the work was completed. You could not tell anyone was there, very neat and clean. The workers were respectful and pleasent. This company deserves your consideration for any of their offered services. I am very pleased.
Stephanie Tesner
2020-04
They did a great job installing both the roof and gutters. They were a huge help with our insurance company and came back several times to inspect the jobs once completed. We highly recommend them. As of 6/21 I would like to add to this review. We would also like to personally Thank Brandon Davis and Jeffrey Platt for all the personal attention they gave to us through out our entire process including providing us a written letter that will help us with the sale of our home. We greatly appreciate all the time you both spent in helping us and are very Thankful.
Monday | 8 AM-9 PM |
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Tuesday | 8 AM-9 PM |
Wednesday | 8 AM-9 PM |
Thursday | 8 AM-9 PM |
Friday | 8 AM-9 PM |
Saturday | 8 AM-9 PM |
Sunday | 8 AM-9 PM |
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