ServiceMaster - Water-Fire-Mold Damage

Maryann Rose

2024-04

Tree took out the garage the first week of February.Since waiting so long for rebuild, after two months we needed some things from service master storage. Got the compressor returned but not the hose to use it, they claim another couple items don't exist ( new plyers, rings, scroll saw...) We have photos of those things in the broken garage! So WHERE are they?All this time they have refused to give an inventory...(apparently they never did one) which is their job description. The four people who did the pack out were personable.However, 20 to 30 boxes (from a recent move) were Not water damaged at all and sealed with my Personal Inventory on the outside of the boxes. The crew was told a Minimum of three times not to open those boxes but to take them to storage. They opened ALL the boxes and took pictures of some of it. IT WAS NOT INVENTORIED by Servicemaster (and they disposed of our content inventory written on the boxes)When four of us talked to the guy in the office, we could not get a straight answer (two different occasions) and stated that you may not see your belongings without an appointment made for a future date!Please beware! They have invoiced for "tagging and inventory" of over 7K and no inventory was ever supplied to us! They refuse to wait til the end of the job to be paid as every other business does and will not return our belongings until they get paid, Obviously we have no surety they will even complete the job correctly.Cannot recommend this business.Keep in the mind the other Service Master in Grants Pass is A Different Owner.

Makenna Sabo

2023-12

I cannot say enough GREAT things about the team at ServiceMaster by Lomroe! From start to finish, they made us feel comfortable while explaining the process of what was going to happen during an unsettling time, as the water supply line to our guest bathroom toilet had burst and flooded practically our whole home. The team was fast, efficient, kind, knowledgeable and understanding. They made sure to keep us informed every step of the way and helped make this disaster feel easier to handle. If you’re looking for a team to provide a great experience during your restoration needs, ServiceMaster by Lomroe is the one you want!

Pat Ballard

2023-11

Recently we had sewage back up into our home. Based on our insurance adjustor’s recommendation we decided to use ServiceMaster by Lomroe. From day one, when Tyler and Sean arrived, we were kept abreast of what the situation was (a bio-hazard), how it would be handled and what we could expect. At the end of each day, we were always informed as to what had been done and what the next day would entail. All our questions and concerns were answered. Each morning we received a phone called to inform us as to when they would be coming to the house. Once Tyler and Sean completed their work, John and Sean arrived to do the repairs. Again, we were treated with respect and kept well informed of exactly what was being done.Each group of young men who entered our home was professional, friendly and caring. You could not ask for a better group of people to come into your home to help in a time of need. We enjoyed greeting them each day and getting to know them.The office personnel, Taylor and Abbi, to whom we only spoke with, were also splendid to deal with. Our questions and concerns were address immediately.We highly recommend ServiceMaster by Lomroe. We were decidedly pleased with how the whole process was handled and the end results of everyone’s work.

Kathy Larsen

2024-04

Jon Vaughn was our water technician. He did a great job getting the water out of our house and ready for needed construction.

J

2024-03

Such a professional team to work with. In a world of fly by night contractors it’s a nice change to see a competent and organized team of technicians!

LINDA MICHAEL

2023-10

I thought about leaving 4 stars because sometimes people don't believe a 5 star review. That being said . Kevin and Tyler deserve it, I would have either back at any time. They were both very professional,on time , answered any questions ,and when they left my home it was clean where they worked.I can't say enough good things about the two of them.Linda & Jerry Michael

Kaitlyn Andy Zoll

2023-04

They arrived quickly after we contacted them to mitigate our wet flooring caused from an over night water leak. From day one they were very professional. They operated efficiently each time they were hear from the original mitigation to the demo of the floors, setting up the drying fans and then communicating clearly to let us know what to expect each time.We will use them and recommend them any time the need arises.Service: Water damage-related cleanup & repair

Judith O'Day

2021-04

I am not in the habit of giving bad reviews, but wow!They started out quickly. Damien and his tears out crew were great. Rachel the receptionist was professional and responsive.DO NOT use for repairs!DO NOT recommend for remodel!AUSTIN MONET blew smoke up my skirt and left my house tore up, wouldn't return my calls and said it was months out to fix it. Then, he acted like my insurance was dragging their heels, but he had only submitted the estimate that very day. I have seven people, including one disabled and one only 7 sharing one bathroom with holes in my bathroom and laundry.Service: Water damage-related cleanup & repair

Charles Duncan

2022-04

After a fire in my garage my insurance sent Renee and her crew to clean the walls and ceiling of all the smoke,soot, and ash. What a mess!! 3 days later it looks great!! Almost don't have to paint. Renee and service master did a fantastic job!!! 5 stars folks!!!. Thank you Charlie

Susan Bohn

2021-04

ServiceMaster helped us when we had a house fire last year. Renee and her team were so generous with their time and effort. I want to thank Renee Bellflower specifically for her attention and kindness throughout the whole process. You are the best! Highly recommend their services.

Angela O'Dell

2023-10

John is competent & knowledgeable in his field always on time & a joyful person to be around, Thank you!

Kyle Roe

2020-04

Highly responsive and transparent. Continual pursuit of solutions and desired outcomes. Company has hired personnel that seem to equally emphasize a balance of effective communication, expertise, and procedural diligence. I did not highlight value because I didn't evaluate the above qualities relative to a price -- just on the above qualities on their merit alone. Thanks.

Marcus Pernell

2024-03

A+ solid company. Highly recommended.

boen davis

2021-04

Had a water damage at my home and my insurance sent out Service master of grants pass. A lovely gentleman by the name of Austin called to get all the information and let me tell you he was very thorough and then sent out another awesome gentleman named chad . They were so easy to work with and helped with everything thing I asked I highly recommend using service master of GRANTS PASS

Christa Davis

2022-04

I could not be more happy with this company. They were very polite, helpful, on time and available for me Amy time I needed. I highly recommend this company and they will be the first call if anything like this ever happens to us again. Thank you ServiceMastersService: Water damage-related cleanup & repair

Sam Blackburn

2022-04

Service Masters of Grants Pass is amazing! I highly recommend them! Very professional and on time. Always communicated with me and kept me in the loop the whole time.Service: Sewage cleanup

Kathy Riley

2020-04

Showed personal interest in restoring our home after water damage. Came nearly every day to check on progress and kept us fully in the loop on progress and what would need to be done next/ Very pleasant staff who know their business!

Mickie Hairston

2023-04

Very nice, respectful, kept us updated on the progress and what would happen next. Highly recommend!Service: Water damage-related cleanup & repair

Travis Wolf

2022-04

They were on top of our project from start to finish! Appreciated the care and the communication. Thanks for killin it Servicemaster!Service: General construction

Robert Stewart

2023-04

They did a good job, and kept me informed of their progress.mServices: Water damage-related cleanup & repair, Water damage-related mold removal

Don Hoffman

2023-04

Very responsive Taylor and techs were great!Service: Water damage-related cleanup & repair

Diane Turpen

2020-04

You are excellent in what you do. Thank you for the love and kindness you show my family and thank you for the care and respect you give our precious items.

Brenda Grannis

2023-04

Great service, informative,thorough, professional service. Definitely worth calling them.Services: Flood cleanup, Water damage-related cleanup & repair

Kristina Alvarez

2020-04

Quick service for carpet and upholstery cleaning. Polite technicians that were very kind.

Appliance Repair

2023-09

Great working with them BtBService: Flood restoration

Julie Lockman

2022-04

Highly recommend Service Master of Grants Pass. Very professional.Services: Sewage cleanup, Repair flooring

E.H. elmer

2022-04

Was told to get someone else they only do commercial from now on.

Chrome King

2020-04

Service Master Saved my life!!!

alyssa noelle

2022-04

Super professional!!

Nellie Surface-Smith

2020-04

Quality work!