Jensen Exteriors

Z Z

2024-01

Exceptional Experience with Jensen ExteriorsMy sincere appreciation for the outstanding service provided by your roofing company during a recent project at my residence. From start to finish, the experience was marked by excellence in various aspects that truly set your company apart.**Price and Shingle Quality:**Your competitive pricing combined with the exceptional quality of shingles used in the roofing project exceeded my expectations. The transparency in pricing and the commitment to delivering value for money showcase the integrity of your business.**Construction Knowledge:**It was evident that the team possesses an in-depth understanding of roofing construction. The professionalism and expertise demonstrated during the assessment, planning, and execution phases is commendable.**Knowledge of Staff and Crew:**The staff and crew members exhibited a high level of knowledge, skill, and efficiency throughout the project. Their ability to address queries, provide insightful recommendations, and troubleshoot unexpected issues demonstrated a strong command of their craft. It's clear that the team is comprised of dedicated professionals.**Timeliness:**I was particularly impressed with the punctuality and efficiency displayed by your team. The project was completed within the stipulated timeframe, and the commitment to meeting deadlines did not compromise the quality of work. This timeliness reflects positively on your company's reliability and customer-oriented approach.**Family Business Atmosphere:**The palpable sense of a family-oriented business added a personal touch to the entire process. It was evident that your team values relationships, not just as clients but as individuals with unique needs. This atmosphere contributed to a positive and comfortable experience, setting this company apart from larger, less personable competitors.In conclusion, I am genuinely grateful for the exceptional service provided by Greg the owner and his Company. Your commitment to excellence, fair pricing, construction expertise, knowledgeable staff, timeliness, and the family business atmosphere make your company a standout choice for roofing needs.I will not hesitate to recommend your services to friends, family, and colleagues in the future. Thank you for a job well done.Sincerely,Chris J.

Kelly Head

2023-09

We just hired Jensen Exteriors to redo our roof and add in extra rooftop vents. Our neighbor recommended them to us and we are so happy we went with them! They have competitive pricing, great (quick) communication, are very knowledgeable and friendly. The four guys that did the roof work were a joy - respectful, nice, also good communicators - and they did a fabulous job! I didn’t expect the roof to look so good!! They cleaned up the job site and got the dumpster and porta potty out of our front yard in a timely fashion. Overall I would highly recommend them! Thanks everyone at Jensen!!!

S Robinson

2023-07

We used Jensen to reside w/Hardie Plank and paint another part of our home. While we are an hour from them, their crew was always on time, did a fantastic job and went the extra mile to make sure everything was done to manufacturer's specs. The communication was great as well & Greg came out for a final inspection to make sure all was good.

Robert Wood

2020-05

Jensen Exteriors came gave me a quote and then were finished with my roof in a timely manner. I would recommend them to anyone. They did a great job!

Kara Brady

2023-10

We had our roof and siding done by Jensen Exteriors. The guys they had come out did a great job for the most part. They did the roof first, which on a hot pert of the summer wasn't a great idea. Jensen didn't order a brick extra in case there were issues, which there were from the guys walking and setting ladders on it during the heat, one of the workers had some shingles at home and they replaced the damaged ones, and color didn't match (which didn't make us too happy, however apparently nothing we could do about it). As for the siding, they did a great job on installing, and was able to add the soffit boards which hid the roofing nails. As for the final touch ups, which were many, since guys were tired and worn out from a much longer install than planned we told them we would finish with it as they were making more work for themselves and us than needed.As for response times and communication with Jensen, they could use improvement from start to finish. For most part he did get back to us right away on most stuff. The guy they had come out to do the estimate was mostly the issue. In the end we are happy with the overall look and appearance of our home, and have learned a lot of how contractors are these days, not like they were when I was growing up.

Lynn Bartlemay

2020-05

I love my roof and am very happy with the finished project--shingles are "Summer Harvest". Overall, there were moments when communication and updates could have been better, but, in the end, I would recommend (and have recommended) Jensen Exteriors to those interested in their services. :-)

Ben Dochoda

2023-05

The team at Jensen Exteriors were professional, courteous, and on time. Everyone was so easy to work with from getting a quote through project completion. They even finished my roof ahead of schedule. I highly recommend them for your roofing needs.Service: Roof installation

Melissa Howell

2023-05

*AVOID THEM, POOR RESPONSE TIMES AND BROKEN WINDOWS**UPDATE TO ORIGINAL POST: *AVOID THEM*I placed a review for Jensen on 8/9/22. Since then they have responded with no additional or helpful information on when my window will be replaced or installed. As of 8/9, I had no window installed and as of today (10/4), I STILL have no window and no information on the replacement status of my window. The estimate they provided at the beginning of August to get the window that THEY BROKE was 1-2 months. It is now October and there has been ZERO communication on when the window will be fixed or a scheduler calling to let me know when it will be installed.*ORIGINAL POST*Our contract with Jensen started in March 2022 and I will be shocked if I end up with a window before 2023 comes around. I will continue to review Jensen until I get my window. They are poor communicators, do not give priority to clients who have had long standing contracts (8 months now) and have offered nothing for the window delays that are due to their own staff damaging a brand new window.We signed a contract with Jensen back in March. We were told our window wouldn't be completed until June due to the back ups and shortages, which is fine. Come July, we still hadn't heard about our window. We called and it turns out that the window had showed up in the middle of June and that the scheduler hadn't reached out yet to schedule a time. They said the scheduler would call us back. Another week went by, the scheduler still had not called us. After another week, we called again and finally got a couple dates for the window to be installed. A week before they were supposed to come out, they asked to reschedule since the original work crew was no longer available. That was close to the middle of July. Then we ask to schedule the installation again, we couldn't get ahold of the scheduler. When they finally called us, it was to inform us that our window had broken in their warehouse. It is now 8/9. I have no new window installed. I have no install date scheduled. I have no update on whether my "new" window has been fixed. No one at the office is calling me back. No one has offered to fix the problem. The only positive thing I can say about Jensen at this time is that their person that gives quotes is on time and good at what he does. At this point, I wouldn't recommend them to any one. They have poor communication, are negligent with their products and have no regard for their customers. Avoid them, go somewhere else.

Lynn Olson

2023-05

Jensen Exteriors was recommended to us by someone who does repairs for historical buildings. They were excellent to work with on our 1850's building: responsive to questions in a timely fashion, professional and courteous, and produced a beautiful finished roof.Service: Roof installation

Brenda Straubel

2019-05

Greg and his team always do an excellent job with whatever they do. The quality is fabulous and they're always realistic with me on price and time to get a job completed. I'll always use Jensen Exteriors for everything with my home and I recommend them to my mortgage clients as well.

Tanya Snider

2022-05

Our experience with Jensen Exteriors was above and beyond expectations. Jensen reroofed our home in January of 2021 and the ice storm in Februray damaged the new roof. Jensen came to repair the roof within 24 hrs. who could ask for anything more? I highly recommend Jensen Exteriors!Services: Roof repair for storm & wind damage, Roof repair, Skylight installation

Shawn Cleave

2019-05

We had a leak on the southern side of our home. The windows were not flashed correctly and the Oregon rain was taking a toll.Jensen Exteriors gave me the best quote out of three bids. They arrived, removed the bad siding and made repairs in one day. Their professional staff and the carpenters who worked on the house were exceptionally easy to work with.I highly recommend their services.

Kara Driskell

2022-05

I would give a zero if that were an option. Hired Jensen Exteriors to install roof deck, sub-facia, and standing seam steel roof on brand new building based on reviews and the reputation of the original owner of Jensen Exteriors. Sadly, reliance on those turned out to be a mistake.First and foremost, Jensen Exteriors does not do their own work and sub-contracts out. We didn't find out until well into the project and problems had already begun with the installation. Had we known this, we would have not hired them in the first place. There were significant communication issues, resulting in mistakes and a poor installation.In the end: 1) the roof that was installed was not the correct roof system; 2) Jensen failed to order the correct length and was 2 inches short of full coverage; and 3) did not make sure their sub-contractor installed the roof to manufacturer specifications (which it wasn't). Jensen Exteriors has not accepted any responsibility for the errors and refuses to give a written warranty. ***WARNING.... if a company won't give you a written warranty, even though their website claims a "10 year warranty" DO NOT HIRE THEM.*** There is nothing to make them honor a verbal warranty. We were told our payment was proof and any warranty claim would be decided on a "case-by-case" basis. The other reviewers might not know they don't have a leg to stand on for this supposed "warranty" when Jensen Exteriors won't give a written one that clearly describes their policy. Now it is to the Contractor's Board and Court to force responsibility for incorrect materials and poor workmanship.The saga, in a nutshell, is we ordered a specific roof system designed by the manufacturer for a low-slope flat roof, based on research of the roof manufacture's website. The first sign of trouble was the wrong underlayment being ordered by Jensen and installed by the sub-contractor during the "drying in" process (where the underlayment keeps the rain out until the permanent roof is installed). The underlayment failed immediately because it was not designed for our low slope pitch and the new building was totally flooded and saturated with rain. Jensen was notified it was the wrong underlayment and had failed. Jensen did nothing to correct the issue, instead pushing back and request we hire another company. Of course we didn't break the contract and expected Jensen to remain professional and complete the work. We ended up putting up a massive tarp ourselves to keep the rain out until the roof was installed weeks later.Then the new roof materials were delivered and we became aware Jensen ordered a roof system different than what we requested and that is not designed to work on our low-pitched roof. We really should have refused the materials and made Jensen reorder the correct system. Our mistake!! Instead, we contacted the manufacturer directly to verify the roof Jensen ordered was not a good roof for our situation, which the manufacturer confirmed, and that was communicated again to Jensen via the sub-contractor. However, the manufacturer gave us details on a way to remediate the wrong roof system and make it work. Our condition to have the roof Jensen ordered installed was the manufacturer's remediation techniques be followed completely. We even had the sub-contractor speak to the manufacturer directly. At the time we were unaware Jensen ordered the materials 2 inches too short and the new roof didn't fully cover the roof deck!! (the sub-contractor convinced us they had a way to make it work). Long story short, those specific installation techniques were not followed and we didn't find out until the roof was 98% complete. Fortunately, we have photo, video, and audio recordings of everything that transpired, so when Jensen decides to make claims of ignorance, we can refute them with evidence.If you want to deal with a company that refuses to accept responsibility for their mistakes and the quality of their sub-contractors, never apologizes, and then won't provide a written warranty; by all means hire this company.Service: Roof installation

Anita Ohm

2019-05

I had a wonderful experience with Jensen Exteriors. I had received a bid from another company that was very high. The man from Jensen went up into my attic with his Go-Pro camera and showed me that the mold problem that the other company claimed was a big problem was very minimal. He gave me a very fair bid and I chose to go with Jensen. They had the job done in a day and a half. They cleaned up so well after taking off the original roof. I am so pleased with my experience with Jensen Exteriors!

Barbara Kaufman

2020-05

Wonderful job by Jensen's replacing my roof and gutters! I was so happy with their work that I recommended them to my mother and she was happy with their work also. My roof and gutters look beautiful! I would definitely recommend them for your roofing needs.

Judy Colbo

2018-05

The salesman was extremely knowledgeable and congenital. There was never any pressure, only concise explanations of Jensen’s services. They are reasonably priced and pleasant to work with. I wholeheartedly recommend them.

The Rain Maker

2022-05

Did a great job on our standing seam metal roof. The crew was super efficient and had it done in two days. Make sure when you get your roof done that all the necessary vents are reconnected properly.

Valerie Pascal

2019-05

Jensen's worked with us when we found out we needed to cut a huge tree down before we could get our roof shingled. The staff and roofers were great. Very happy with our roof.

RICK JOLIN'S RC RUNWAY

2019-05

Took 7 months to complete a 1 week job. Never showed up when scheduled. Ordered wrong color material for the job. Faulty workmanship. Inferior low quality material. Installed the wrong skylights. Never cleaned up and left a mess. Would not honor warranty - would not return to fix the roof leak. Installed the wrong color fireplace rubber. The representative flat out lied to me to get the job and then continued to lie throughout the 7 months that I waited for the job to complete. Promised to build me a shed for all of my problems and long wait time but never showed up to do it. I would stay away from Jensen Exterior and Glen Hayden at all costs!!! The worst service I have ever had!!

James Pointer

2019-05

Highly professional salesman, Mike, with detailed bid. Roofing crew, especially the foreman, found problems that hadn’t been addressed with previous roof job and fixed them for us. Cleanup was good and all issues were addressed. We highly recommend them!

Tom Blackerby

2016-05

Jensen Exteriors just replaced our roof and they are fantastic. Great work, great cleanup, great price and friendly to work with. If you are in need of a new roof or other work they are certainly worth a call.

Lynne Marie

2020-05

A total contrast to our original contractor! After being ripped off for a sizeable down payment on another big contracting firm, Jensen finished the job beautifully ahead of schedule and with no down payment! They installed Hardiplank siding, and coordinated seamlessly with our window contractor. We will definitely be calling them when it's time for a new roof!

Andrew Trattner

2020-05

I have hired Jensen Exteriors on several big projects. Both were done to my expectations. Professional and quality is what I look for and they are both ! I will hire them again on my next project that’s coming up . Thanks Jensen Exteriors.

Jerald Holmes

2020-05

Jensen Exteriors installed a new roof for us on our home in Mt. Angel in 2019. The entire process was positive and professionally done. I would highly recommend Jensen for your home improvement needs.

Mike Bow

2020-05

In Salem Or - Jensen Exteriors recently removed my 20 year old fiber cement house siding which was failing due to a sloppy original installation - and installed new vapor seal and new hardie board siding - first class installation included paint. Absolutely no question I would hire them again - great job thanks Jensen Exteriors!!

James Capers

2020-05

Thank you Greg and all of your crew for the fast and professional work installing our roof. The materials and your workmanship are high quality, and your impact on our daily routine was minimal. We very much appreciate your work and your service.

Sean Keene

2020-05

We have partnered with Greg Jensen on many projects over the years. They have always been great to work with. There quality of work is second to none!

Steve Scherer

2018-05

great job and in a timely manor the job was completed. Good follow up 6month later, referred a friend of mine and he used them as well with a great job done there as well. prices in the mid range but get great product and service.

Addi Gutters

2015-05

We have had the privilege of working with Jensen Exteriors for several years now. It is nice to work with someone you know will do an excellent job for the customers.

Sean Keene

2016-05

I have worked with Jensen exteriors many times over the years and they have always given superior service and product knowledge far beyond there competitors. I would not hesitate to use there services in the future.