Hanover Building Systems, Inc.

Richard de Ramon, MD

2023-12

They did a fair job putting up the building but they did not do a great job and explaining the options. Overall I was satisfied when I first went up. Since then I have seen things deteriorate. I called because I was told the building was under warranty against rust at the sale. The pictures below show what I'm talking about. Now they say this part is not under warranty but only the steel panels are. They clain that this aluminum wrap and is not under warranty. Aluminum doesn't rust though so how could it be aluminum? In any case, I had to call three or four times before I got an answer. They never bothered to get back to me after I sent them the photos that they requested.

Danny Cullen

2022-04

I contracted Hanover Buildings System to build a 25' x 50' (shop) pole barn with a 16'x 25' office attached to "shop". From the very beginning, this company was easy to work with and made adjustments to my plans based on budget and county requirements. Their sales rep Ron was the best in the business and I never had a problem getting in touch with him if i had a question or concern. If he didn't answer a call, I received a call back within hours.Once the project was approved and we had a go, Ron did a fantastic job of keeping me updated on project timeline. The team at Hanover Building systems was polite, professional and trustworthy. I Look forward to my next project with them and would recommend using them for your project.

Steve R

2021-04

Very nice people but I was not impressed. We worked with Hanover Building for over a period of 1 year on a commercial addition. We were given an initial estimate at the time of contract. We paid over $21,000 for their Architect and Mechanical engineer to complete our drawings. The drawings were submitted to the County for permitting. After Hanover received bids from their subcontractors we were $120,000 over budget. The majority of that came from Plumbing, Electrical and HVAC where they failed to have enough budgeted to cover what it would cost to do the build.I then gave them the opportunity to downsize the project and they failed to reply with a new plan. We then went with another contractor to complete projects that were going to be done by Hanover Building Systems.Very nice people but I believe they may be very good at building garages but Commercial Projects should not be their specialty.Here is my response to your replyThe bottom line is that you did not have a good estimate for your trades. I just spoke to Ron about this over the phone. I did give Ron the opportunity to build a garage out back which he failed to ever come back with a number. That was the revised project.He just apologized for never getting back with me.As far as changes on my end I reduced items that were in the initial estimate making the building smaller. You started at $288,000 revised to $265,000 then ended at $388,000. Dont see how I played a part in that,Your customer communication was lacking but Rob your designer was very nice to work with. You should take a lesson from him he is the only one at HBS that returns phone calls or keeps up with his emails.

Dawn Bray

2022-04

Everyone including office staff was awesome! We waited a long time to build our garage and chose Hanover Building Systems for the quality of their work and they did not disappoint. Everyone who sees it is in aww of the craftsmanship. Great experience, and highly recommend. Trust me you’ll be glad you did. DB

Michael Haugh

2022-04

They built an addition to a Golf Range Building for us at Liberty Forge. Everything was fine. They designed and build the project. Everything was fine except it was done through the Covid period. They worked through the permitting delays, lumber and supplies shortages and everything ended up well done. Thank You Reb, Ron, Rob and Casie....and all their hard working crew. The only reason there wasn't a fifth star given is that I never gave anyone a fifth star!

Shaye

2023-07

Ron was supposed to come back for more detail and measurements 2 weeks ago to be able to complete an estimate for a garage but haven't heard from him.

Jim

2021-04

Called to get a quote, told to fill out form on website. It goes right to sales person Did that. 3 days later crickets.Don't understand companies in today's world.Just think if a company is to lazy or unorganized to reach out to uptain a job.What do you think dealing with them will be?