Crooks & Sons, Inc.

Ryan McBath

2023-07

Disappointing overall experienceChose Crooks and Sons after a referral and getting multiple quotes. Sales rep visited and counted the windows and doors multiple times. Had a measuring crew sent out to verify. 3 sliding doors and 19 windows replaced. Agreed to pricing in November and were told 8-12 weeks for delivery.End of January, began installing sliding doors and discovered immediately that they had installed the wrong door (left vs right). Had to cut back out and relocate, causing damage to stucco exterior.Delivered arched windows did not have grids and were incorrectly ordered. Agreed to move forward without grids to not lose another 8-12 weeks. Rep did adjust the price due to their mistake. Informed by installation crew of one further delayed window and not by the sales rep, which had stated it would arrive that same week.Inspection the windows after installation, the work was sub-par. The aluminum trim had been installed in 3 different manners! The trim around the arches was also caulked poorly and had several gaps! Pointed this out to the crew, who stated it was difficult to get perfect fits on stucco. Also found wooden trim inside the house which had been knocked in and had to be renailed. Had to review each window with them. Does not appear they have a checklist to run through after installations. Homeowner must follow behind and inspect. The crew did fix the items pointed out; but it felt “extra” to ask, rather than completing properly from the start.Rep contacted us asking that we pay 90% of the bill even though contract states “due upon completion of work” and we were still without the final window. Rep also stated, "we got 2 windows for free because he had originally counted wrong”, they counted multiple times. We agreed to the price quoted to us which the Rep had stated “we will do it all for this price regardless”, if the quote had been higher, we may have gone elsewhere. Being reasonable, we agreed to give all but a portion for the last window.Two months later informed the final window was in and could be install that day or would have to reschedule. We had reached out many times prior asking for updates. We could not drop everything; so, it took another 3 weeks to schedule and install the final window. At this time, we had the trim from the sliding door removed to allow for repairs to the damaged stucco. Had multiple stucco repair quotes which were sent to Crooks and Sons. Did agree to remove the repair cost from our final bill.Before the Stucco repairs were completed the Rep informed his crew to reattach the trim. Not confirming with us, even after we had told them multiple times, we would let them know when completed. Surprised by banging on our house and had to call the Rep. Poor communication by the sales rep was 80% the issues with this job.While on phone, Rep asked about final payment, which could not be given as repairs were not yet completed! Rep brought up that we were having other repairs done and they did not wish to pay for those. Insulting after we had provided detailed quotes for only the damage they caused. Asked to speak to someone above the sales rep as this was unacceptable. We were told the owner would call.Dino Crooks, the owner, called later that day. We explained all of the concerns about the poor communication, poor quality of work, and unprofessional manner in which this job was being handled. He apologized and said they did what they could to make it right.When the stucco repairs were completed, we sent the final payment minus the repair costs.This review is as factual as possible recollecting a series of events and our experience over the course of 4 months. Based on this, we would not recommend this company due to 1. Lack of Appropriate/clear/efficient communication, 2. quality of work and 3. professionalism.Services: Sliding glass door installation & replacement, Vinyl window installation & replacement, Double pane window installation & replacement

Ashley Besse

2023-05

I searched for weeks getting looking for the right window company to replace our old windows. We decided to go with crooks and sons and we were not disappointed! They were timely, answered all my questions, and did a beautiful job. Their prices are very competitive and fixed some dry rot that was in the wall under one of the larger windows while all staying under our budget. Great product and great company to work with!

David Finney

2024-03

Now a couple years after getting our new windows installed and still very pleased. The process of buying the windows and installation was very smooth. We are now looking to get more windows and sliding glass door through Crooks and Sons.

Ralph Melbourne

2022-05

Just had 25 windows and door installed. Love the Simonton windows and the tan color. Install was courteous and careful. Amazing job repairing two large rotten sills. Crooks & Sons Terry made sure our order was complete and what we desired.Services: General door installation, Window installation

Tamaea Brown

2023-10

This has been a bad experience to say the least. Fascia and soffit was a horrible experience. I am very disappointed that the owner Terry Crooks was here several times to see the work being done and did not intervene to have it corrected. After poor craftsmanship and errors were brought to their attention- Terri demonstrated text messages and behaviors that were unprofessional- he even stated he was in it to make money. Thank goodness, Micky the salesman saw to it that the work was corrected and completed as it should be. I feel the price of my windows and installation was a 5 star experience. Jimmy even repaired the fascia and soffits. Now it looks exceptional. Just so disappointed to have to drag in others to assist me and to have had to have sought a lawyer. My advice is to deal with Mickey only. Dot your I's and cross your T's. Know who is doing the work.

Todd Monson

2023-05

They added a covered patio addition to our detached garage to be used for an outdoor kitchen/dining area. Great trim work with knotted pine and wrapped cedar. They had some material issues, but recovered very well with only minor delays for the project. Good communication and great people to work with.Thank you - Terry, Jimmy and Josh!!!Service: Home addition construction

Darlene Welborn

2021-05

Crooks and Son put in our windows approx. 10 years ago. Terry Crooks had told us the windows had a lifetime guarantee. 6 of my windows got moisture in them. You cannot see through the windows. I contacted Terry Crooks about the windows he said the window company they used went out of business. He said they would help replace them at their cost. I have contacted Terry at least 6 times and each time he was going to give me a quote to fix them. Each time he was going to call me back, I always had to call them back. This has been going on almost a year. I would not recommend Crooks and Son for window installation due to after the sale they are done with you.Service: Window installation

Janet Arnold

2020-05

I had to replace my 1940's era windows a few years back and we chose Crooks and Sons as my husband knew one of the owners already and wanted someone we could trust. We put in new windows all the way around, including our sunroom in two batches. They are Simonton (spelling?) windows and I am extremely happy with their look and energy efficiency. They also covered our outside wood trim with vinyl and now my home is basically no maintenance which is awesome. I highly recommend them - they discovered some rotting wood under some of the old windows and replaced them and even were able to prepare a custom window to fit in our sunroom. The windows are very easy to clean and operate and I am so thankful for such outstanding service and quality!

Donna Barnett

2020-05

Do not use the company. I've never been treated so bad and lied to as I have by them. They were supposed to build a roof for me. I borrowed money for this as a home improvement loan. They wrote up a estimate for me. I called and they help putting me off. Then they wouldn't answer the phone. Finally they answered and I ask I asked when are they goi g to start and terry was really rude and hug up. Very unprofessional. They just left us in a rut.

Sue Lasley

2022-05

This family owned contractor is as honest as they come. While they could have sold me windows (that I didn’t need) but thought I did they saved me thousands. They were professional and went above and beyond. Thanks!

John Moorhead

2018-05

The best window and door professionals for decades and generations. Decades of experience is what you want when dealing with an investment like what keeps you Safe, Warm, Cool, Just Right, or Wide Open to the world with ease. Let them handle all your needs. Tried and True.

Mystic Cloud

2023-05

Quoted my job and I accepted. Never came even after multiple attempts by me but never scheduled work was too busy with the really big jobs not my rescreening job.

Frances Belcher

2023-05

This company was very professional. They cleaned up after any mess that was made. They made sure everything was left clean and to our satisfaction.Services: Sliding glass door installation & replacement, Window installation, Storm door installation & replacement

Terry Cribbe

2020-05

Called them twice, a week apart, trying to get an estimate on replacing a storm door. Was told Mickey would call me when he gets in. He never called. I guess he never came in to work.

Patricia Tennesen

2018-05

Had an appointment with this Crooks & Sons last Monday, they never showed. If they won't show for a bid, how hard are they going to work to complete a job?

randy day

2015-05

terry and dino has done several projects for me over the years,Always first class in all they dorandy day

Bill Croghan

2023-08

Highly recommended. Competent, professional, personable.Services: Window installation, Glass installation

Shelia Comer

2014-05

Excellent customer service and work. So pleased with my storm doors and window! Thanks.

Nancy Garval

2020-05

Never called me back. Only needed one replacement window.

Emma Mance

2019-05

They Do good work nice folks

Mark F

2023-05

Great service and product.