4.7 (227)
3001 US-29, Belton, SC 29627
(864) 225-4800
premierconstructionandrestoration.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Robert Vaughn
2024-01
Good company for the first part of the project. The rest not so much. I had a water valve break Nov. 19. They were very responsive in removing the cabinets and other things to make sure the water got dried up. They made sure they checked daily for progress on the mitigation. However, when it comes time to get your project put back together, they are very slow to respond. Jefferson in particular doesn’t seem to have a lot of urgency in returning phone calls to his customers. I asked him to call me Friday, today is Tuesday, and I got a call back and today he finally had the idea to talk to my insurance adjuster. I told him his services are needed any longer. I would recommend them to fix the issue that caused your loss to begin with but when it comes time to get your house put back together, and work with the insurance company, forget it.
Ryan Duke
2023-11
Terry, Scott, Zeke and Josh were awesome. They showed up, worked hard and finished the job quickly and professionally. They were willing and able to answer any additional questions we had. I recommend using this company for your needs as well.
david blanding
2023-05
John and Troy were your technicians. They were very professional and helpful in explaining the total problem. They were neat with their work. We felt their workmanship were excellent. Happy to have them on the jobServices: Flood restoration, Water removal, Flooring, Water damage-related mold removal
Bob Modder
2023-10
We had a kitchen leak that drained into the Crawlspace requiring cleanup.They were great in responding with a reasonable job quote and scheduling. Lead Tech Tory Pierce, Project Coordinator Debra Wheeler and Techs Terry and Scott Brown were all very professional and reliable in all parts of the project.I would use them again.
Rebecca Hughes
2023-11
Terry and Scott provided excellent service. They were considerate ( applied plastic barrier to help with noise from fans). They also were very professional. We have had a restoration company before and received poor service. It is like night and day. I highly recommend this company.Services: Mold inspection, Water removal
Nell Kennedy
2023-05
I had an emergency with the floors buckling in the kitchen. I couldn't figure out where the water was coming from. My insurance called Premier Construction and Restoration. Premier sent Christian Hunter within 2 hours. He was very punctual, respectful, kind, and knowledgeable. He assessed the damage and found the leak. He stabilized the area. Then he walked me through the process of restoration with much patience, answering all of my questions! The next morning, he arrived with Terry Brown and Scott Brown. The three of them went right to work boxing up my kitchen dishes and other items with great care so that they would not break! Then they removed all the damaged areas, taking care to not hurt any other areas, and cleaning up as they went. Terry and Scott were also very professional, kind, respectful, and hardworking! Christian, Terry, and Scott, went above and beyond to make sure everything was done well! They did a SUPERIOR job! I highly recommend PREMIER CONSTRUCTION AND RESTORATION!I have additional information about Premier.The other people at Premier have continued to provide SUPERIOR service, too! Tracie, who answers the phone, is very sweet and caring! When I felt overwhelmed, she encouraged me over the phone and again in an email, letting me know that I was in good hands with the team at Premier and that they would take care of me. And she was right! They did take care of me! First of all, Wendi effectively communicated with the insurance company for me. She made sure that everything was done properly and with the approval of the insurance before proceeding with the work. She explained the issues involved in the work to them. I don't know what I would have done without her! I am thankful for her expertise and efficiency! Next, John and Troy were very diligent, hard-working, professional, and friendly! They called ahead of time to let me know when they were coming. They went to work right away checking the moisture level, keeping a detailed record of the equipment and keeping a record of the results! If I had any questions, they answered them thoroughly and professionally! They did an EXCELLENT job! I am so THANKFUL for the whole team! I highly recommend PREMIER CONSTRUCTION AND RESTORATION!Services: Water removal, Flooring
Charlie Clark
2023-08
Premier just completed a major cleanup, water damage mitigation and restoration at my home. They were responsive, quality conscious and professional. My dealings with Troy, Scott, Terry, Wendi, Tracie, Deborah, Tristin, Roy and Jefferson were a pleasure. It’s inevitable that little issues will come up with a project this size, but Roy and Jefferson worked diligently to find solutions for a positive outcome. I give Premier my highest ratingServices: Water removal, Flooring, Water damage-related cleanup & repair, Painting, Plumbing
Kay Harkins
2023-05
A great company to work with! I had some serious water damage in my basement, and they were able to come out immediately to begin the cleanup. Wendi was great to work with and very helpful at every step of the cleanup and mitigation process. Marlon and his crew did a wonderful job with the restoration and repairs!Service: Water damage-related cleanup & repair
Kevin Reese
2023-06
Premier was professional, reliable, and responsive. Tracie Edwards immediately contacted me as soon as my insurance company engaged Premier to clean up severe moisture intrusion. Troy Pierce called prior to showing up, clearly explained the water damage and clean up plan, and came to our home every day to inspect the progress. Premier handled all administrative and billing matters with my insurance company.I'd recommend Premier, specifically because of Tracie and Troy's responsiveness.Services: Mold inspection, Mold mitigation, Water damage-related cleanup & repair, Mold cleaning, Water damage-related mold removal
Jennifer Ashwas
2023-05
I had water damage to my cabinets and floors due to a leaking dishwasher and John, Troy and Chris worked fast and efficiently to remedy the problem. They showed up the same day I called and got to work immediately. I was impressed with how professional and fast they worked. It was a relief to know I was in good hands. They came daily to check on the process and adjust the machines. Their project coordinators were also great at communication and easy to get ahold of. I would highly recommend this company.Service: Water damage-related cleanup & repair
Cristy Buczko
2023-05
I already had a contractor to do work, but my insurance company was giving me a hard time about his estimate and the initial company they sent to the estimate had it at half the amount. The adjuster agreed to allow Premier to come out and do another estimate for him. Wendi was great from the beginning. Even though it was the insurance company paying for it and I was using a different contractor, she kept me informed of a progress. Marlon did the estimate, and he was great. My contractor walked with him, and he was also impressed. The insurance adjuster was happy with their estimate, which was very close to my contractor’s estimate. Even though I cannot review their actual work, Premier was wonderful to work with through the estimate process.
David Rogers
2023-05
Called Premier and they promptly came out to investigate some water damage. They were punctual and very professional. They took pride in their work. Scott and Terry came out. They came in wearing booties. They worked hard to determine the cause of the water explaining everything they did. The two were very courteous and took pride in working. They represented Premier real well. Can’t say enough about them and the company.Service: Water damage-related cleanup & repair
Andrew Keddy
2023-05
I just wanted to take the time to thank Terry and his brother Scott for their excellent work on my house. After a failed ice maker led to a pond in my living room and kitchen your guys were able to help me tremendously. They were very professional and explained the whole process to me and let me know what to expect. They were on time and respectful of my time and my property. Thanks again for the excellent work guys!Services: Flood restoration, Mold inspection, Carpet cleaning
Theresa Garmon
2022-05
Highly recommend! Roof replaced in a day! Team was stellar and attention to details and clean up was amazing! Also had interior work done (from said roof leak) they too did amazing work. Brad Finley and his team both office and contractors are very professional, friendly and thorough. I will definitely use them again! Thanks Premier for handling all of this including dealing with insurance company. Made everything less stressful.Services: Roofing, Painting
Alison Douglas
2023-05
Our entire first floor of our home was flooded caused by a hot water dispenser filter. We had been away and came home to our hard wood floors and insulation saturated. Our insurance company sent out Premier to start the drying out process. They were there with equipment within 1 hr,. of their being notified. I was pleasantly surprised at how quickly they responded. John, Chris, Troy, Scott and Terry, were extremely helpful and excellent at setting up everything, helping pack up our furniture and personal belongings and getting the process going. The team monitored daily moisture levels - 14 days of continuing the drying out process before any restoration could begin. Wendi was called to arrange for a POD to store our furniture and belongings during the process and restoration of the hardwood floors, sheetrock, insulation, painting. Regardless of how often I called, how many questions I had, the team responded quickly and answered my questions or concerns without hesitation. I can't say enough about this team. Our insurance adjuster Travis Hendley and contractor Tim Roberts worked closely with Wendi. I especially appreciated the quality of workmanship this team, John, Chris, Troy, Scott, Terry and Wendi have shown throughout and continuing through this horrific process.Services: Flooring, Water damage-related cleanup & repair, Water damage-related mold removal
Karl Franek
2023-05
We had an excellent experience with Premier! We had significant siding damage because of high winds. Premier was recommended by our insurance company. Premier Coordinator, Archana, called us to set up a time that John, the Project Manager, could come out to survey the damage. John prepared a very reasonable estimate of the work and promptly set up a day and time for their crew to repair the damage. The crew, Scott and Terry, inspected the damage and performed the repairs and installation of the siding quickly and efficiently. Cleaned up the job site - Looked better than new!We were very pleased with the communication with Archana and John, who kept us informed throughout the project. We were impressed with the quick response, professionalism and efficiency of the Premier team. We would absolutely recommend Premier Construction and Restoration!
Sean M
2023-05
We had a sewage pipe burst in our basement and one of our bathrooms. John and his assistant Jefferson came out that morning and were able to clean up all of the water damage. John was great to work with and he explained how Premier would work with our insurance and how the process will play out. It made everything a lot simpler when we filed the claim and began the repairs. Both the Office and John have been above and beyond with responsiveness and the quality of work they have put in to repair the damage caused by the sewage.Services: Sewage cleanup, Plumbing, Water damage-related mold removal
J Z
2023-05
John Scott and Terry did a great job helping us out. They worked with the insurance company and got our house back to normal. Very professional and informed folks!Service: Water damage-related mold removal
Cassie Duke
2023-11
Terry, Scott, Zeke & Josh did a great job mitigating the water damage in our home. They were able to come out immediately and begin work!Services: Water removal, Water damage-related cleanup & repair, Sewage cleanup
Rick Lowery
2023-05
Terry & Scott Brown came out within 1.5 hours and began remediating my water damage due to a leaky dishwasher. They explained everything to me as to what they offer and what I need to watch for over the next few days & weeks as the subflooring needs to dry and then the replacement process starts. Very happy so far!I am editing my review to include that Premier just finished up with the remediation portion of my dishwasher disaster. John, Troy and Chris were a great Team that removed all the damaged cabinets and such and did so with care so that my counter tops didn't get broken and the rest of the repairs where held to a minimum. Now comes the part to put it all back together. If that goes as well as the initial phase I will be one big happy customer and tell everyone there is ONLY one company to use when it comes to remediation work - Premier!Service: Water damage-related cleanup & repair
Mitzi Cain
2022-05
My workplace is currently in the middle of a large restoration project. Several layers of flooring must be removed due to water damage and many areas of the walls must be removed due to mold. Fortunately, all of our staff has been able to work from home but I go to the office daily to handle paperwork. Despite the depth of this project, the crew - Terry, Scott, Whitt, Josh, John & Tony have managed to keep the spaces that I need to work accessible to me. This crew has been friendly, hardworking and does a good job of communicating this process to me. I’m completely comfortable working in my office while they are here. I’m confident this job is being done right! Thanks, guys!Services: Water damage-related cleanup & repair, Water damage-related mold removal
Khadesia Latimer
2023-05
Scott and Terry came out last week to pump some water out from under our house. Terry did a great job explaining what they did and what some great next steps would be and how they could help. They were both friendly and a pleasure to work with. Thanks guys!
The Morgano Agency
2023-05
I'm so impressed with the quick response I received when I called the office. They were able to have someone out to my location within an hour after calling. Calvin Allen came and helped me take pictures and walked me through what the process would involve. John Cook was very knowledgeable, and he and his team did a thorough job! I highly recommend this company!!
Premier Management
2022-05
Premier Account Management has been a vendor of Premier Restoration for several years and they have been EXCELLENT! They have a very professional staff and take quality control seriously. They are punctual, reliable and seem to always want to do the right thing for their customers. I would recommend this company to any of my family because I am certain they would be in great hands! - Tony Adkins-
Brenda Gilreath
2022-05
So far my experience had been amazing. From the time I called and Amber talked me through the process that needed to happen. She was very informative and kind. She made an appointment for them to come check my water damage.My appointment was between 10 -11. John was here promptly at 10. He inspected all the area that was affect by my water leak. He was very kind and professional. He went above and beyond to help me understand what had to be done.I am very pleased so far with Premier Restoration. I can write again when the work is actually finished. I have confidence the our employees I’ll be in contact with will be awesome like Amber and John!!Brenda GilreathService: Mold inspection
aaron george
2022-05
Unfortunately we had a septic backflow at our farmhouse that flooded our entire main floor. We reached out to Premier and from there Brad helped navigate us through our messy situation! John lead the cleanup team and they were very responsive and fast acting. Jason followed up on the reconstruction side and did an outstanding job getting our house put back together. We would highly recommend Premier for any job!
Kasey Norman
2021-05
We had a pipe burst in our house back in June on a Saturday. On Sunday premier was at our house. Their communication with us and with our insurance adjuster has been top notch. Maddy in the office is great along with all of the water mitigation crew. It took several days to dry all of the water up, but they tried to get it done as quickly as possible. After the water clean up we were in pretty much a waiting game during all of the back and forth with our insurance. Finally we were told everything had gone through and we were just waiting for a crew to get to our house. When we finally did get a crew it was custom creations owned by Jason Baith. Jason and all of his guys were exceptional. They were always on time and always keeping us in the loop about what was going on. They also put up with my perfectionism and never got frustrated with me (at least they didn’t show it lol). We would recommend them to any and everyone!Services: Remodeling, Flooring, Water damage-related cleanup & repair, Painting
TigerJerry
2021-05
After we experienced a fire in our garage, I researched Premier Restoration online trying to find a reputable company to coordinate the necessary repairs. Premier was the one I felt most comfortable with and they have proved to be worthy of the trust. Their response was very good, even during a period of time when COVID-19 was a great concern and a major tornado in the area created far more work than anyone could imagine. Their employees were always friendly as well as skilled and professional. The quality of their work was exceptional. Very pleased with all aspects of the work.
Rick Stahlman
2022-05
Excellent company. The entire team (Amber, Noel, Darwin, Raul, Jaime, John and Marlon)from the office to the crew worked with us to provide great service for our water damage and floor refinishing, as well as several construction projects, and repairs. Dependable and reliable, and do excellent work.Services: Water damage-related mold removal, Flooring
Monica King
2022-05
I had an unfortunate event with water damage to our kitchen floor. I was devastated at the damaged the dishwasher had made to the floor. Uncertain on how to proceed in this matter. I was referred to Premier Restoration for repairs and Amber was awesome! She informed me on what will take place. Marlon was awesome as well in giving me step by step information on what to expect during this process and his crew Jaime, Raul and Noel have a gift in craftsmanship!! I was totally surprised as to how the whole process transitioned into something that is totally beautiful!! I'm so grateful for this team. I would recommend this company over any other! Reliable, dependable and honest! Can't find that just anywhere anymore Thank you Premier Restoration!!!Service: Water damage-related cleanup & repair
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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