American Roofing Company

Roland Mahaffey

2022-05

I honestly can't say enough good things about American Roofing Company. My experience, from start to finish, has been stellar and I can't thank Jordon Souza and his team enough for this. I've never had to work with my insurance on anything more than light property damage in the past, so this process was fairly unfamiliar to me. However, Jordon worked tirelessly to explain every step of the process and made sure this was an exceedingly positive experience. I've already recommended ARC to numerous friends/neighbors, since finding a quality company to work with can be the most daunting part of one of the most expensive costs to owning a home. Highly professional and excellent customer service!Thank you, Jordon!!! You and your team exceeded my family's expectations and turned one of the most stressful types of home repairs into something that was basically stress-free!Services: Roof inspection, Roof installation

David Lehman

2023-11

Back in July, I had three men knock on my door and offer to look at my roof . They went up, told me they would have no problem getting my insurance company to cover the repairs to my roof. We made a claim, and the adjuster only offered to cover it due to one slop of my roof being undamaged. But with TN being a match state, these roofers were insistent on them being able to get the roof replaced in full. All they had to do was send off one shingle to be scanned. Well 2 months went by, and every time I called one, they would say "Oh the other guy took a shingle, let me call and see if he sent it" and then a week would go by before I heard anything, and called back and got the same response.So eventually I would call and they wouldn't even pick up. So I just reached out to another company, the new contractor went up on my roof to check it out, and he comes down and tells me, there is damage on the "undamaged" slope, you just had to look for it. But so much time went by, my insurance company wanted to have a second claim and blamed it on high wind dates since the original claim two months prior, and have me pay my deductible twice. Thankfully my new contractor stepped up and got them to back down from that, and I am getting my new roof.For all I know they may do a great job putting a new roof on, but from my experience their salesmen and staff are just terrible/lazy. If John Milligan or Jack Parrot knock on your door, just close it. Because they will only do the easy part, but they'll drag their feet for so long, that it may end up costing you.

Linda

2024-01

David was great to work with, he came out and explained the difference in shingles, helped me color match with a shed and got me scheduled within a timely manner. Great service from American roofing!!!

Sandy Abernathy

2024-01

David is a very knowledgeable, friendly guy! If you have any questions about getting your roof repaired, or even replaced, he will take care of you ! I recommend David to all friends, family, and clients!

John Boatman

2023-05

I recently had the pleasure of working with Glenn and the crew @ American Roofing Company, and the experience was truly incredible. The crew was friendly, professional, and incredibly knowledgeable. The work was done quickly and with extreme precision and attention to detail. Every step of the process was clearly explained to us and our expectations were exceeded. In addition, they went above and beyond to make sure our property was left untouched and undamaged. I would highly recommend this company to anyone in need of a new roof or any roofing services.Service: Roof repair for storm & wind damage

Ethan Clark

2024-01

Destin Wilcoxson comes to my door, rings the doorbell, and then says “I’m sorry I just now saw your no soliciting sign”. He then gives me his card and does a sales pitch. English and attention to detail are not this companies specialty

Amy Martin

2024-01

Glad I chose this company to work with, David Fox was informative, responsive and thorough. Highly recommend American Roofing company.

Mitch Johnson

2024-04

Salesmen continue to solicit in neighborhoods without required permits to do so, and are rude to the homeowners when they tell them they aren't interested in their services.

Brooke Allen

2023-09

This company is by far the worst company I have ever experienced. They hire people in promising commission within a month or two but still will not pay you months later. I’ve known three people who have worked for them and ran up a lot of debt to stay afloat waiting for commission checks only to never see a dime. They give the commission to the managers after they run employees dry to the point of moving on to another job to try to dig themselves out of the hole this company forced them to. If the company to willing to scam their employees in such a way, I imagine they are even more willing to scam the home owners in some sort of way as well.

Nick Goss

2023-05

I couldn't be happier with service from Glenn, Mike & Travis. They made this whole ordeal smooth, and anxiety free. They are HONEST and really have their customers' best interest in mind. USE THIS COMPANY. If you've never gone through filing a claim with your insurance company for roof damage... it's a real pain in the neck. There's a lot to know and learn. This company is patient, helpful, insightful, and willing to take their time to make sure you understand all the steps from start to finish.Seriously, this is a great company that does great work. And they excel at customer service.Services: Roof repair for storm & wind damage, Roof repair, Roof installation

John & Ashley Reece

2024-01

David Fox was able to get a crew out fix my leak due to storm within day of calling the company. Thank you for your quick response!

Tammy Mcneese

2024-01

We decided to update from shingle to metal. No regrets on our end . This company was hands down the best to work with.

Dawson Crane

2024-01

We recently got our roof replaced by American Roofing. We was very pleased during the entire process.

Gregg Gentry

2023-05

These guys do a fantastic job...Glenn walked us through everything and helped immensely with the insurance adjuster. The crew was great too.... very good at what they do, polite and friendly, and very good at cleanup. I can't say enough about these guys and what a great job they did! Mike was extremely helpful too - very professional company and great customer service.Service: Roof repair for storm & wind damage

Brianne Sweeney

2021-05

I have nothing but great things to say about American Roofing Company. Doug dealt with the insurance company for me and got them to cover most of the cost. He and Madison were also really helpful with how inexperienced I was with home repairs (then even quoted less than what the insurance company adjuster said was the going rate). They were also understanding of my crazy work schedule including my need to always text instead of call. Even in the middle of the night! (Sorry!) Then on the day of install the crew was punctual, fast, respectful, and my new roof looks awesome. Nash followed up and double checked everything, including the yard and driveway for any nails that were missed. I appreciate them thoroughly checking with a magnet to make sure my dogs feet and my tires are safe. I doubt I will need a new roof anytime in the foreseeable future, but if I did I would definitely use them again.Services: Gutter repairs, Roof inspection, Attic venting, Roof installation

david reed

2021-05

Drew and Austin came to inspect my roof. They said the roof showed some wear but still had some years left in it and recommended that I wait to replace it. How many roofing companies would have said that! In addition, I had 2 shingles that blew off during our recent storm and they were happy to reinstall them when they inspected the roof! Great guys and an honest company. I will definitely use them when the time comes to replace my roof!!

Andrew Earl

2021-05

Robert with American Roofing was very professional and helped my clients get a new roof on their (new to them) home. He also came out and inspected another clients roof for us and found nothing wrong with the roof and didn’t try to up sell or anything. Very trustworthy and I consider him a friend and partner.

Michelle Wooden

2021-05

Let me say, if you are in any way nervous about roof damage and insurance companies, I suggest you call American Roofing Company and ask for Madison! She simplified and explained the process in a way that made me confident when dealing with our insurance company. Because of her, getting our new roof was simple and stress free. She in no way pressured us into buying more roof than we needed and was always available to answer any questions, no matter how many times I asked the same thing (sorry Madison). Now we have a new, beautiful roof and the process was simple and painless, thanks to Madison and American Roofing Company. I would definitely suggest anyone call her. She will help!Services: Roof repair for storm & wind damage, Roof inspection, Roof installation

Garry Decker

2021-05

American Roofing took ownership of our project when our insurance agent abandoned us.without our technical representative Austin we would have been required to pay $22,000+ for our wind damaged roof.We basically only paid the deductible + minor costs thanks to Austin representing our case via a Public Adjuster.With the recent.Nashville tornados our job as delayed but Austin temporary repaired our roof three times at no charge.The roofers were amazing. They arrived at dawn and stayed until dark. Our roof was very difficult but it is beautiful and done with top quality products.I am an engineer and very detail oriented and I am very pleased. A funny sidebar.. we had to practically beg them to send the final invoice and obtain the check which was written. 🤓🤓Thank you AR and Austin

Tonya makatche

2021-05

We was in need of a new roof due to storm damage. Madison Bowen had left a card in our door for us to call for roof inspection. We called and she came out herself and took care of everything from inspecting the roof, dealing with insurance company, to bringing estimate out, to choice of shingles etc. Madison did a great job and the roof looks awesome. I would most definitely recommend American roofing and ask for Madison Bowen to handle all your needs.Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation

Chris Dyer

2020-05

Highly recommend,John and his staff are professional and friendly! I had my roof done with this company and am very satisfied with the results! They will help you through the insurance process and be by your side even after your roof is completed!

Daniel Stephenson

2021-05

We have allstate insurance for the house and had a windstorm come through last June. Afterwards a rep stopped by and did an inspection and said we should make a claim with insurance for it. Allstate is a company that does everything in its power to pay for as little as possible. After they had agreed to only pay to replace some shingles American Roofing Co set us up with a public adjustor and they went round and round about what needed done. That service they provide is invaluable. When it had all finally settled, we got half of the roof paid for and we were on for the rest of it. St that point we met with Doug and set up our selection for the new roof and then set the date with Nash. At this time they have just finished the roof and couldn't be happier with the service. These guys are great and they do everything in their power to be certain the customer is happy. 10/10 would recommend to everyone.Services: Roof repair for storm & wind damage, Roof inspection, Attic venting

Gracie Forsyth

2024-01

Ashley is the best!! Answered all of my questions. She has the best customer service and very professional.

Patricia Powers

2020-05

Over the last few months we probably had a dozen guys stop by, talking about our roof damage we had in July. We didn’t feel like we wanted to go with any of those companies, but knew we really did need a new roof. The Roof is what protects your biggest investment, right?? So it was a little worrisome trying to decide who we wanted to use, until Conner Sullivan, from American Roofing dropped by the house. He took a ton of pictures and showed us exactly what the problems were on the roof along with water damage inside. Conner helped me make a claim with the insurance company and spoke with the adjuster for us. (Some other companies said we won’t even have to pay a deductible, sounded a little shady, if they are going to cheat the insurance companies how can I trust them)Along this whole process Conner has been available to answer all of our questions, even gave us his cell number. Even let us choose when we wanted the new roof installed, since we had so much going on already helped us not feel rushed. October 29th super exciting we are getting a new roof, can’t wait!!!! I will tell everyone about how awesome Conner is, great customer service!

Joe Maggio

2021-05

Austin has made this experience seamless from beginning to end. He helped with insurance, kept us up to date on the whole process. The crew he sent was awesome. They did great job on the roof and cleanup. I would highly recommend Austin and American Roofing to neighbors and friends.

Renelle Tolan

2021-05

Austin Knippenberg was our associate that evaluated our roof and worked with our insurance adjuster. Austin is friendly, professional and knowledgeable. Since we had other work being done our our house during the same time, he worked with us to get the project done when we needed it to be done. He went out of his way to make sure we were happy with our new roof.Austin is a real go getter. He was able to help many homeowners in our neighborhood get roof replacements as well. I have heard nothing but good comments about Austin.

Stan Martz

2020-05

My wife and I could not be more satisfied with our new roof. The entire process went seamlessly...and was stress free.Luke Herrod and Tyler Khounlavong were very professional and courteous. They explained the whole process...and helped walk us through each step. They were always available to answer our questions and ensure that we were happy with the job. Our roofing crew was efficient and took extra care to make sure every detail was perfect.We are happy that we chose such an honest and professional roofing company. For these reasons we have given them the highest rating. America Roofing deserves it. We highly recommend American Roofing and their staff without hesitation.Stan Martz

Renee Brown

2020-05

I noticed a shingle fell off overnight and contacted my State Farm agent this morning for roofing company recommendations. Bart Witsman with American Roofing Co. was on the list. I gave him a call, and he was very responsive. He and a team member were at my house the same day and did a thorough roof inspection. Bart informed me that the problem area was due to improper installation and suggested that I call the builder. When I asked about billing me for the service call, he said it was no charge. I couldn't believe it! Believe me, if/when I need repairs done or a new roof, I'll be giving these guys a call!! Thanks Bart!

Steve Barker

2022-05

My experience with American Roofing Company was great. They were informative and thorough with all the details upfront. The gave me the specifics of the process, followed through and did exactly what they said they would do. The showed up when scheduled and did, from what I can tell, a very good job.Services: Roof inspection, Roof installation

Dashaun Bryant

2020-05

Definitely one of the best Roofing companies in the Nashville area! From start to finish this company does everything first class! I’d recommend them to any of my friends and family. Get your free inspection today you may be entitled to a new roof!