4.9 (146)
1319 Central Ct, Hermitage, TN 37076
(615) 579-0758
topdownroofing.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Matthew Tyndall
2024-04
I have seen Troy and his team at several locations. They always take a professional approach to give you the best service possible. You won't get the best roof in town if you don't get it from Topdown Roofing. They really care about what they do and doing it right for the customer.
Dawna Lilly
2024-03
Topdown Roofing just completed the replacement of roofing on my home and detached garage. They are a company committed to excellence and really do care about their customers. They have an efficient, well informed staff who are quick to respond to any questions or concerns. They are very customer oriented and want their clients to be happy with the manner in which the work is being done.They did such an awesome job on my roofing. All their work is done up to code as required by law...no shortcuts. It looks pristine and beautiful! After completion, they cleaned up thoroughly so no debris was left behind. I was impressed at how efficiently their workers performed. I would highly recommend them if you're interested in quality work.
christie Kerwan
2024-04
These guys were great to work with…they collaborated well with the insurance company, came when they said they would, did an amazing, efficient job while here & have been extremely kind. I’d be far remiss to not mention the gutter replacement crew…we still talk about how fast, but thorough they were!!
Raymond Erickson
2023-07
Cory, Troy & Dwayne did a spectacular job installing our new roof.After 17 years we lost our first shingles in a windstorm, so it was time to replace the entire roof. Cory handled all the relations with our insurance company and kept us abreast of every step along the way. I highly recommend TopDown Roofing for any job having to do with the outside of your home.Service: Roof installation
Andrew Southern
2021-05
I had a few shingles that needed to be replaced. I reached out to Troy at Top Down Roofing and he was very professional, upfront with costs, and on time. Troy was able to have my roof fixed within just a few hours. Highly recommend supporting this local business.Service: Roof repair
George Darling
2023-12
The contractor from Top Down Roofing did an excellent job repairing my interior ceiling from water damage. It looks like new! They were very accommodating of my special request for low-VOC paint, and we were able to negotiate a fair price. I would certainly use them again!
J Camp
2023-05
Cory, Reth and team were prompt, courteous and answered any and all questions during and after installation. I will recommend your company in the future to potential clients. Thank you again for the great work and customer service you have provided.
Chris Ward
2024-04
Terrible communication. Would not recommend if you value your time or communication. The crew that was contracted by Top Down did a great job on the install but that is the only positive out of my experience.
Allison de la cuesta
2021-05
Troy was working on a neighbor's roof removing an ice dam and I stopped and asked him if he had time to check mine when he was finished. He was awesome! It was already late afternoon but he was able to clear my roof even after dark. Thanks to him the leak was stopped before it could cause more damage. I would not hesitate to call them in the future!
Hadley Elkin
2023-11
Having referred real estate clients to Top Down Roofing, I appreciate the timely handling in their responses and communication. Not only have I used Top Down Roofing on my personal home, I have referred their services to clients and people in my community. I plan to continue to use Top Down Roofing for future roofing and siding needs.
Virginia Reed
2023-11
My elderly father couldn't get coverage on his older home due to his roof. Top Down Roofing gave us a very fair price and got the roof in working order. My father is in ill health and lives on social security. We felt really blessed by their help.Services: Attic venting repairs, Roof inspection, Roof repair, Roof damage repair
Julian S
2023-10
Troy is the owner and he also does the work. He is courteous, fast in replying and very important, does quality work. I will call him again without hesitation. TOP NOTCH Roofing company!
Keith Bevill
2023-10
Dwayne and his crew did exceptional work replacing our roof. Topdown's front office worked hard with our insurance company to get the roof paid for! Highly recommend Topdown for your roofing needs!Service: Roof repair for storm & wind damage
Brittany Hadley Storm
2023-06
TopDown roofing provided incredible customer service and installed a beautiful new roof after a hail storm caused damage to our home. Cory was extremely helpful, responsive and proactive in getting the job done in a very timely manner. He met with insurance to get our roof covered and walked me through the process every step of the way. They truly went above and beyond to make this process easy and painless!
Clint Landers
2023-05
I called this company after noticing a roof leak and they came out quick to assess the issue. After some miscommunication on the timing of the repair they were able to come out and resolve the issue. You can tell Troy is a hard worker and is very knowledgeable. Would recommend anyone using them and they will be the first people I call if I have another issue.Service: Roof repair for storm & wind damage
Luca Stricagnoli
2023-06
Extremely professional and friendly team. We contacted them after strong winds damaged our roof, and they sent somebody very quickly to have a look and assess the situation. Scott was a pleasure to deal with, and gave clear instructions regarding the whole process. They made sure to urgently fix the main damages to the shingles in order to prevent leakage, assisted us with the insurance process since we are new to the US, and a few weeks later installed the new roof. Great job and attention to details, including picking up nails from the property and fixing any possible scratch to insect screens. We strongly recommend them!Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation
Matt Hawkins
2024-04
Used TopDown for a roof repair. Fair price, great communication and got repairs completed quickly .
Jessica Nassiri
2023-05
Top down roofing is the absolute best! I called with a leak in my ceiling, I was stressed out, Troy came the same day, he reassured me everything would be ok and gave me all the information I needed to communicate properly with my insurance company. He got my entire roof covered by my insurance and within the week is replacing my roof. His wife is amazing as well, she handled all my paperwork in a timely manner, they explained everything to me in a way that I could understand ( I knew nothing about roofs ) my insurance adjuster was also impressed with this company, I def recommend! 5 star customer service!!Services: Roof inspection, Roof damage repair
Donna Walker
2023-05
Top Down Roofing did an awesome job replacing our roof. Very professional, hard workers. Can't say enough for this great team. Thank you Troy, Scott and Dwayne.... when they say they work for you they do. Went above and beyond. Thank you so muchService: Roof repair
Stevie Estler
2023-05
I was highly impressed with Top Down Roofing and the job they did at my house recently. They dealt with my insurance company so that I didn’t have to. They made my life easy! Cory was so great to woke with and was in constant communication with me throughout the whole process!Hopefully I won’t need any more roof help seeing as I got a new one, but if I do I will for sure be calling them!Service: Roof repair
Jonathan Cheshire
2023-11
Quality work at reasonable cost. Hard working friendly workmen. Would recommend for any roof work. I had new guttering, facia and soffit boards, roofing felt and tile battens.
Danny Edwards
2024-04
These guys were fast to come out after I called them. Their prices were great and I do recommend them.
Kevin Sanders
2023-05
I had roof damage from recent winds/storms that caused a hole in my roof, which I was unaware of until the ceiling in the bathroom collapsed. I was worried about upcoming rains and have zero experience with any roofing companies. I obtained three companies, one being Top Down roofing. The other two I knew of from relatives experience. I called initially to get a tarp over the hole. Top Down was the only one that could make it before the next storm to tarp the damage. I decided based on my discussions with Troy, the owner, that I should place my business with him. This was based on his diligence with assessing my roof (almost 30 years old), his knowledge and experience with the roofing business. Top down was very accessible to my questions as I navigated the process of my claim with my insurance company and honestly, that meant a lot to me. His team came out and placed a new roof on my house and it looks amazing. The job was completed in a day and the cleanup was amazing. Other than the beautiful roof, you couldn't tell that a small army had been on my property. I have had a laundry list of projects I need to do to my house such as siding, etc and discovered through this process that Top Down Roofing also performs these services. I am glad I found a company I can trust that I can attest to their work and honesty and have no qualms with recommending them. Both Troy and Melanie are great and will work hard for you.Services: Roof repair for storm & wind damage, Roof installation
Sarah Mason
2023-05
My whole experience with Top Down Roofing was incredible. They worked directly with my insurance company to make sure they covered replacement of my entire roof (instead of the half roof the insurance company wanted to cover). Every member of the Top Down team I worked with was so pleasant and professional and they completed my new roof in just half a day. I don't live onsite and they were very courteous to my tenants as well. Would definitely recommend them to anyone I know!Service: Roof installation
Ashley Wannemacher
2023-05
Topdown was incredible to work with. I needed to have my roof completely replaced and Cory was able to get a team to my house within a few days, beating the rain! He was very communicative and amazingly helpful throughout the whole process. I definitely recommend them for any roof repairs/replacements!Services: Roof inspection, Roof installation
Tanya Ethridge
2023-09
Top down roofing put a new roof on my shed which got damaged in the March 2023 storms. A tree fell from my neighbor's yard and landed on my shed. They were professional and hard-working. The price was fair and my shed looks better than it did before the damage!
Niki Walker
2023-07
It was pouring rain and my ceiling started to leak. I contacted TopDown Roofing and Troy said he could be out in 3 hours (this was a Sunday!) 45 minutes later he contacted me that he could be there in 10 and i was amazed. He very thoroughly assessed the issue, along with another I didn’t know about, and gave preventative suggestions. He will be the one to do the work for sure! I’ve heard nothing but wonderful things about the company and wouldn’t recommend anyone over TopDown!Services: Roof inspection, Roof repair
stephanie wren
2023-08
They did a good job, but their communication needs work. I called a couple days after the storm damage. They came out & took pictures & texted them to me & said they’d send me a quote. I had to call them when I didn’t hear from them for weeks. I did give them the benefit of the doubt, knowing there were people who had way worse damage than me & were priority. Fast forward several more weeks (storm in April-it’s now July), they finally send me an agreement to sign, which I did, and they said I’d hear from them to set up the install. That was Thursday. Today is the Monday after. I get home from work, and the workers are here…? A van, 2 trucks, a dually, and a big storage trailer parked on the street, in my driveway, and ON MY LAWN.
Christina Harmon
2023-05
We had a wet ceiling in our bathroom after plenty of ice and snow. We had Cory Caton come out. He came the same day I called the office and inspected our roof and attic. He found it wasn't a roof issue but a pipe in the attic had cracked. Cory reached out to Troy to see if it was something they could repair. Troy advised that since they did not specialize in plumbing they would prefer to leave that to someone else. Most companies seem to want to take as much money from you as possible... not this one! Not only did they come same day, but Cory was very descriptive of what he found, took plenty of pictures, and even went above and beyond and inspected our entire roof for any possible damage! We don't have a roofing company that we have considered OUR roofing company in the past but we do now! I won't call anyone else for our roofing needs! Thank you!!!
Patrice H.
2020-05
From the very first time Troy knocked on my door, I knew he’d be the person who would replace my roof!Initially, I didn’t have the money to replace my entire roof, so Troy climbed my roof and spotted thosemissing shingles and those shingles that were broken, and hammered them back into place...he tied-me -over until I could get money enough to fix my entire roof!A few short weeks later I called Troy to come out and give me an estimate. He was very prompt and did not keep me waiting. I thought that the price he quoted me was very fair, and so he began working my roof promptly. He replace my roof so quickly; he and his team were amazing! I was so, so very happy with their work!He used a better quality shingle than I actually paid for and he fixed a portion of my gutter that had pulled away from the house, until I could replace that too.I absolutely loved his work, and when I need him again, I will be calling! My roof looks great! I love it!Satisfied client! 😀❤️P.Harden
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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