Reed's Metals

Richard Holst

2022-05

We spent over an hour talking to the sales team and I was very impressed with their patience and knowledge. They believe in doing things properly and will not offer sub par solutions or lead you down a bad path if you want to save money. They have almost every example I could think of on site which was impressive. I will update this review along the way of the life of our project.

Avery Schmuck

2023-11

HORRIBLE EXPERIENCE, HORRIBLE COMPANY! BLACK MOLD behind all the exterior walls within 1 year of construction. Reeds refused to help and blamed us for paying the contractor!! Spent $70K on a building that leaks every time it rains. Blue Steel has come out and said this is one of the worst buildings they have ever seen. Reeds does not stand by their buildings or the contractors they schedule and hire to perform the work. Cannot even obtain homeowners insurance due to all the deficiencies with the roof and walls. Metal trusses and metal panels were damaged on delivery, they were asked not to install them, the damaged metal panels were installed on the roof since they didn’t think we would see them. We thought we were buying our dream home and it turned out to be a nightmare. Save yourself a ton of money and stress and go with a company that cares about doing a good job and making their customers happy. Reeds employees even vented their frustrations on how the company was being managed, said their hands were tied by the general manager and advised us to get on facebook and google to leave negative reviews.

Jeff Harris

2023-05

Jonathan T was up front and honest, they were great to work with..the guys and gal that built it, fisher co. where well worth the wait!! I couldn’t ask for a better building !! 100% satisfied

Bradley W

2022-05

Very Nice people to work with, however, I was told 8-12 weeks from Order date to Completion. Ordered building in January, delivered in March and my building is still sitting on the ground as of today. I've been told for 2 months it will be constructed next week.Response to Brian, It is my hope that you will do a better job of not just selling your buildings and then lying to customers about the completion time. If this had been disclosed before I bought the building I would have either made another choice or accepted it was going to take 6 months for you to find out you didnt have a crew willing to install my building.Also, I spent a lot of money on site prep based on your start dates and it is just washing away. I guess I'll just accept and eat that cost too?Building was finished in mid July, the installers are super fast and professional. I do like my new building, just wish it was done 3 months ago. Concrete curing adds 2 weeks before you can drive on it.

JC Cutler

2020-05

I recently purchased a pole type building from the Jackson location. I dealt with Christian Lindsey and he was very helpful and answered all my questions concerning the building. Delivery was made in good time , the three man crew put this structure up in about a week including the concrete. I'm very happy with my new building which is 40x 60 x 12 with a 12 foot over hang on the front. Great job guys. Thank you!

D R Milk

2021-05

I ordered a building on August 14 and paid the down payment and the building was delivered on October 28 when we paid the balance to Reed's. Our contract included the erecting the building. We arranged and paid for the pad preparation before they delivered the materials. We are now three months out from delivery and the wood is warping in the pile and have no building. Covid has turned our world upside down, but Reed's did get the right crew for us and we now have our building. Sometimes perfection takes a little extra time. Thank you for sending the greatest installation crew.

Gail Carter

2023-05

Reed's Metals does not follow through on their promises. They took thousands of dollars of our money 5 months ago, yet we still don't have a building put up. Excuses after excuses why their contractors are behind. Yet they say this is a courtesy to their customer, but sure is a selling point in their presentation. I WOULD NOT BUY HERE!! GO ELSEWHERE.

J Robinson

2021-05

Terrible customer service. Ordered a riged frame building to be delivered NLT 11 March. Still not delivered. Have tried multiple times to get information on delivery. Have been told 3 times over the last 3 weeks by the salesman that I would get an answer by the end of the day and never received a call back over the entire three week period. Went to see the manager but he wasn't available so I left a message for him to contact me. Three days later I have heard nothing. Unfortunately my concrete has been poured to the specs of this building or I would have already cancelled the order. Update, finally got in to see the manager who said that we were "only waiting on the purlins" and promised that all would be taken care of.30 Apr 2020 Update: A truck showed up and delivered materials. Upon delivery they requested payment for the building which I provided because the contract stipulates payment upon delivery. I was curious that they did not request payment for a second set of gutters to be added to a different building already on site. Then I noticed that they were not in the shipment so I called back to the manager and asked why, after waiting for so long "only on the purlins", that we were now waiting on gutters. I was promised to have an answer as to when they would arrive today.04 May update: after waiting the weekend for a call that didn't arrive, I contacted the manager because over the weekend I noticed that there were not any roof panels or doors. I was told that I was correct, there were other items missing. I asked why they had charged me when the building had not been delivered. He had no answer and didn't attempt one. The manager promises me an itemized list of what is missing tomorrow.06 May update: it's been a couple of days and I have heard nothing much less received an itemized list. The contractor called the manager and was told that the roofing, doors, gutters, and jams are also missing and they would all be delivered on Monday.08 May update: It is now Friday afternoon and after waiting for another work week to get my questions answered I again realize that the promise to get me an itemized list was just another lie.12 May update: I haven't received word from anyone at Reed's in over a week. I drove the 40 minutes to the office today and was told by the manager that everything would be here tomorrow the 13th and that I'd receive a confirmation phone call tonight.13 May update: Contractor showed up and started construction of the building. At this time, it was determined that the list of missing items given to the contractor was incomplete as one set of end columns and I-beams are not here. I did not receive the confirmation call last night so I called Reeds back this morning and was told that the rest of the building was on the way. My building is 40x60 with 40x45 being interior and 40x15 being exterior. Per the contract "frame at exposed bay to be painted white". I called back to the manager and asked him why the exterior purlins and braces were not white per the contract. He initially stated that nothing could be done about this. After reading this review, the manager has called me back and has agreed to supply the materials to execute a suggestion from the contractors so I think that we have come to a mutual solution at no additional cost to me.18 May update: We are done. 2 months late, 6 times being told to expect delivery but not called to say they were cancelled, and multiple times being told to expect an update via phone call which did not come. Solution to frame not being painted white probably looks better than had they been painted white. Overall manufacturing of building appears to be very good.Should have been a good experience but due to months of false or lack of communication it wasn't. Review started as 1 star but has been upgraded to a 2 star based upon them rectifying the painted material situation and the quality of the building. Still working a BBB complaint on details so it may be updated again.

Lindsey Vaughn

2019-05

Me and my husband have purchased a 40x50 pole barn from Andrew Lindsey and let me tell you how smooth this whole process has been! After picking out everything the pole barn kit was delivered it a week later, than the rain came for the entire month of April. So of course we had to wait on it to stop and dry up to have it put up . But as soon as it dried up one of their contractors (joe miller ) came out and had it put together in 3 DAYS!!!!!!! Joe And his crew were very professional, curious and informative . They let us know each day what time they would be there and what they would be doing . They cleaned up after themselves and fixed any ruts they put in the yard !! Honestly I couldn't be more happier with how everything went . We are in the process of building and that has been a nightmare , but when it came to the shop, everything went so smooth and easy . I HIGHLY RECOMMEND REEDS , ANDREW LINDSEY AND JOE MILLER AND HIS CREW. Thank you guys we love our building and will be sending everyone we know to you !!! By the way we shopped around alot of other places before we picked Reeds and can't nobody touch their pricing !

Keith Coffman

2021-05

I've tried more than once to do business here, near impossible to get a phone call returned... At least 2 salesmen that I have worked with are no longer there. They are the ones who would actually help you! Such a shame, they have a decent location and seem to be stocked pretty well, just no one there to help you!! Customer service is a must, and they don't have it!

Randy Ballard

2020-05

I bought a building from Andrew and he was great to work with. Jeff Fisher assembled the building and also did a great job. Highly recommend Reeds for a metal building.

James Mineo

2023-05

The staff their are Awesome I'll be back if ever need anything else

Tommy Roberts

2021-05

I've had issues in the past but they have worked diligently to make it right. Working to make it right goes further than anything for me. 5 stars

Chad C Payne Sr

2021-05

Great product. Awesome service. Professionals all the way! Thank you Jordan & Reeds Metals 🐒

Timothy Borders

2020-05

Very good people I felt comfortable around them and the workers I highly recommend them

Aaron Brattin (Remodeling Contractor)

2018-05

Awesome place to get metal roofing. The sales team is great and the guys in the warehouse are on point.

William Massey

2016-05

Great, if you like steel trusses.They probably wouldn't rate a wood truss supplier that high, chuckles!

Heath Hearn

2021-05

Great service great quality metal very helpful sales staff

Tim Lashlee

2020-05

Superb service on time and on the spot price wise,I use no one else.

Homer Hogue

2017-05

Have used them for sometime now great service at a great price

Richard Bentley

2021-05

Nice staff, knowledgeable, friendly. Clean facility

Dean Jackson

2023-05

Very helpful people.

Glenn Williams

2021-05

Very professional and friendly.

Lawrence Terry

2022-05

Great customer service!!!!!

Jeff Butler

2023-05

Great

Cristian Espinoza

2021-05

Good service, I liked buying here