Frontier Foundation & Crawl Space Repair

Stephanie Singleton

2024-05

We are beyond happy with the job these guys have done! Adam Elmore was our salesman and he was very well informed, and was happy to answer any questions. We had complete peace of mind when he left, knowing we were in good hands. Frontier came out very quickly to encapsulate our crawl space. Fernando, Jose, and Alex did a fantastic job with the encapsulation and got the entire job done in one day. These guys were very helpful and communicative, they did a fantastic job. They were very professional & made sure they cleaned up after themselves. We definitely made the right choice using Frontier. It's only been a few weeks since they did the job and we just had a horrible flood. We have a creek very close to our house, so we had a strong current going through our backyard that knocked one of the pipes to the sump pump loose. I told Fernando and he came out to our home within a few hours. He fixed the pipe and took a look around to check and make sure everything was working, as it should, after the flood. I am so impressed by this, this is a great company that does amazing work. I am a Realtor, and I will happily recommend this company to all of my clients, with complete confidence, that frontier will go above and beyond to take care of them too.

Steven Iooss

2024-01

Our low and tight crawl space in recently purchased cabin was wet, dank and inadequately sealed allowing all sorts of critters into the space. Leaks from water pump and plumbing fittings along with ground water running under cabin resulted in high moisture content in the joists and support beams causing black mold, fungus and mildew growth. The cabin floor was sagging in areas to the extent you could see the rise and fall in the floors due to ground heaving and settling of posts/footers. The kitchen and laundry appliances were not level and required additional shims to bring them level. We contacted Frontier Foundation and Crawl Space Repair for professional help to fix these issues. John came out and provided detailed overview of their approach and solutions to fix the floor issues and to encapsulate the crawl space to stop water and critter intrusion and mediate mold/mildew growth. John was very upfront on the pricing, which was sobering, but in the end worth the peace of mind the life of the cabin floor joists and posts/ support beams would be extended along with having a dehumidified and encapsulated crawl space with controlled moisture levels and sump pump to deal with any water intrusion or moisture issues. Prior to their arrival and to save money, I fixed the pump and plumbing leaks, dug trenches around front of cabin to divert ground water, cleaned out the crawl space of debris and removed the rigid insulation boards attached to bottom of joists, which were providing a protected nesting area for mice and chipmunks, and sealed up entry points to help keep out critters. When Alex and his two person crew arrived on the scheduled date they quickly verified the situation and needed materials and installed the heavy duty adjustable structural support jacks/steel beam system to bring the floor as close to level as possible and prevent further sagging. They installed a drainage system around entire perimeter of foundation/crawl space that connected into their sump pump system. They put down layer of ground insulation material and covered with thick vapor barrier covering the floor and walls of the entire crawl space, sealing seams with specialty tape and foam insulation. They installed new crawl space access door and installed properly rated dehumidifier that drains into sump pump. Alex kept me informed answering all questions and showing me the work as they progressed. You can now go into the crawl space in your street clothes. Before, needed full length Tyvek protective suit, eye protection, mask, and gloves due to crawling critters, living and dead mice, debris, muddy, dank, and wet/moldy smelling conditions. The crawl space can now be safely used as additional storage space for things like seasonal decoration items and such to free up storage space in the cabin. In hindsight, wish I would have spent more time leveling/digging out crawl space floor area near the access door so could store more things. You lose a few inches of crawl space door size due to wood frame for the new, snug fitting sealed door, but it still allows enough room to get fairly big items into the crawl space. They did identify a post supporting the kitchen area joists/beam as too tall by about ¾ of an inch causing a hump in the floor in the kitchen. Since it was against their policy to cut down this post (not sure why they have this policy given the types of foundation repair work they offer)I took care of cutting down the top of the post after they completed their work and then lowered the adjustable structural support jack a few turns which allowed the kitchen floor to come down to fully level and further reduce the floor hump in the kitchen. Regardless, I’m very happy with the final result and now have a stable foundation support structure and fully accessible crawl space in a clean, dry, critter free space with easy access to plumbing, electrical and support structures for any future repairs or modifications. See before and after photos. Truly great work and results by the Frontier team! Many thanks!

Ross Lyons

2024-02

Isai, Rafael, Sean, Michael, and Cody were all exceptional. They were on time and happy to explain their work along the way and accommodated my request for taking care of the yard/landscaping to minimize the impact of their work. Really happy with the final look of the work and could clearly see the leveling and lifting of the porch and steps.

Tam Grnt

2024-05

First I want to say how incredibly nervous my husband and I were to hire someone to fix our foundation. We knew it needed to be done, but who could we trust? We called multiple companies and all just didn't feel right. We had low bids and high bids. They all had different ideas on what the problem was.I decided to check out Google reviews and then a subReddit all about foundation issues in and around Nashville, TN area. Frontier Foundation time and again had glowing recommendations for their superior service all the way around. Many of those who recommended them had gone with another company who caused more problems and Frontier came in and fixed their issue.We called and set up an appointment for an inspection. We immediately felt more at ease with Jacob. We went ahead and set up to have Frontier fix our foundation. Frontier stayed in contact with us throughout the process via email and phone calls.It ended up the team working on our house was able to come a few days earlier. Frontier called my husband and we said sure! We were very anxious to have the work done. Benji, Christian M. and Memphis called to let us know when they would arrive each day (which is honestly really awesome). Benji looked over the job and put his problem solving skills to work. We had an issue with our foundation that needed both piers and I-beams. His team excavated and really looked at the problem and said he needed to regroup and head back to the office so they could come at this from a different angle. They came up with a plan that didn't cost us anymore than the original bid and they were able to stabilize the wall and make sure we wouldn't have any more issues. They were honest, hard working and genuinely great group of guys. I wouldn't hesitate to call them again in the future and we will definitely schedule an annual check-up with them.Thank you other Google reviewers, fellow redditors, and a HUGE THANK YOU to Benji, Christian and Memphis you guys were wonderful and Frontier Foundations as a whole. You truly set our minds at ease from the beginning to the end of the project. You all are AWESOME!

Fred Soetekouw

2024-04

The 3-star rating is an “average” rating of the 3 organizations (Sales, Customer Service, and Production) I dealt with for a Radon Mitigation System installation. I will address each organization separately: (1) SALES - 2-Stars. The ‘good’ is that they were friendly; The ‘bad’ is that they were lacking in project knowledge and Code requirements; The ‘ugly’ is that they promised work/material that would be done or provided by the contractor, but once the contract is signed, those promises are forgotten and they will not respond to request for information and completely ignore you. Advise: ensure the contract details all the work AND materials. Do not rely on a statement “no worries, no surprises”. On my project, there were plenty of surprises. (2). CUSTOMER SERVICES - 3-4 Stars. They were ‘very’ friendly, but tend to communicate through “text”. When I was unable to get a response from SALES, I asked Customer Service to help me get answers to my questions. I got a text that they would pass the request on and someone would call me back. I am still waiting. (3) PRODUCTION - 5-Stars. FRIENDLY, EFFICIENT, KNOWLEDGEABLE, and CUSTOMER SERVICE ORIENTED. I’ve attached pictures of their work and I will mention the workers by name: Will (foreman), Darian, and Jacob. Thank you for your professional work. You are a credit to your Company. Bottom line: dealing with some of the organizations within Frontier has been a frustrating experience. However, because of the work done by PRODUCTION (Will, Darian, and Jacob), I do recommend Frontier services. Just be careful before signing.

Victoria Williams

2024-05

Waylon Huskey provided us with outstanding customer service. He was clean-cut, professional, respectful and articulate. He proved to be knowledgeable about every detail when asked very pointed questions. I would recommend him highly. My repairs won’t be made until July, but I will be sure to come back and give a review of the company as a whole after the job is completed. As of now I would say I am highly pleased.

Ryan Peer

2024-05

This was my second time using Frontier. I had beams and smart-jacks put in a couple of years ago. They did such a fine job in my old (built in 1950) house, I called on them again to encapsulate the crawlspace. Fernando and Alex did a fantastic job. Above and beyond the call! Would not hesitate to recommend.

Eric C. Johnson

2024-04

Excellent work from start to finish! The salesman was friendly, responsive, knowledgeable & explained everything in an easy to understand way, instead of using a bunch of industry jargon. Lots of communication with reminders from the office about when the project would start & to confirm the start date/time with me. The only hiccup here was the morning before the project was to start, I received 2 different emails from Frontier, both with different balance owed amounts from what was originally quoted by the salesman. The balance I ended up paying was the original amount quoted by the salesman. I would like to see their system fixed so that this doesn't happen, because it can be confusing in trying to prepare payment & not knowing which amount to go with.On project start day (the salesman said the project would take 3 days to complete) the foreman, Fernando, along with his crew of Jose & Alex did a PHENOMENAL job!! Fernando was extremely friendly & professional; a true credit to the company! The crew worked quickly (I didn't even see/hear them take a lunch break) & completed a supposedly 3 day job in 1 day! Fernando explained everything they had done to me, showed me how the system works, & made sure to answer all of my questions without feeling rushed to get off to another job site. The crew left the work space in better shape than it was when they arrived.Overall, my family & I are very satisfied with the workmanship & service we received from Frontier!

Patty Brenwall

2024-02

Adam Elmore was very knowledgeable and professional .He took the time to look at the whole home and treat us both with kindness, even our Yorkies. Took the time to explain about what is needed for our home and not looking at the house for a sale, he really cared. We are looking forward to working with him and will recommend him and the company in the future

Annette Easton

2024-04

Last year, we were blessed by this wonderful company and their fantastic work in waterproofing our old, leaky basement. We have not had a single issue. (Our exterminator, completely unprompted, was very impressed with the work, indicating that it was "premium" work.) The work and workers were top-notch, and I would include their names if I could locate my paperwork!)This past week, Michael and Memphis arrived at our home and spent an extensive amount of time - at least nine hours in one day - leveling the concrete in our ancient driveway and surrounding our pool area. They did an awesome job, and we would not hesitate to request them again in the future, and, in fact, we plan to do so if and when we determine the need for their services. Very grateful for their excellent workmanship!

Julie Cardinal

2024-05

I had the annual service done to check on the encapsulation system and smart jacks in my crawlspace. After the inspection, the sales people recommended I get the old insulation removed, treat an area that had some mold, and repair a couple damaged joists. The sales people were nice and knowledgeable, and they provided me with a quote and scheduled the services all before they left that same day.Fernando and his technician were friendly, fast and efficient. They showed me photos of the crawlspace after they were finished, and it looked great. They removed a ton of trash bags full of insulation, and cleaned up all the trash and debris that had ended up on the ground.This is the second time I've used Frontier, and I highly recommend their services. I've had multiple different types of contractors do work in my home, and Frontier is the only one that has been effective, reliable, and on time.

Donnie Finney

2024-04

James Cothran leveled the concrete around my pool and did a great job. He was very courteous and cleaned everything up. I highly recommend Frontier Repair.

Maggie Sunsera

2024-05

My team was professional in keeping me informed on the status of the project. They were courteous and intent on getting the project done correctly and timely. You have a great crew inWillConnor, andJacobI also appreciated that they left my yard in the same condition that they found it and took any debris with them. I

James Summar

2024-05

The Team Tarth came to my house did a wonderful job. They keep me posted on the work at all times. The Foreman Fernando was wonderful and very polite. His team Alex, Rafael, and Dereck were great. Very nice and over all the Professionalism was Great on their part and the Company also. I’m very happy with the job they did for me. I would give them 10 Stars if I could.

Kayla Holloway

2024-05

I have nothing but good things to say thus far about this company and their employees. Ben came out and did a quote for us and was very thorough and patient with us. We are new home owners and had lots of questions and he never made us feel stupid or uncomfortable about how many questions or what we asked. He has went above and beyond to make sure we feel secure about what we are having done and how much it is costing. We have had multiple phone calls over the last week with getting things set up and questions asked and he is always on the other end with a good and positive attitude. Even though we found y’all by mistake we are glad it happened.

Whitney Houchens

2024-05

John J. from Frontier Foundation did an excellent job of inspecting my foundation and explaining what type of repairs my basement needed. He came up with a very thorough game plan on how to fix my damaged basement walls and answered any and all questions throughly. John was very honest and gave a great price for the repairs. He also went over all financing options. The whole experience with Frontier Foundation has been phenomenal and I would rate John J’s customer service 5 stars and would recommend him and Frontier Foundation to anyone with any basement or crawl space repair needs.

jodi fry

2024-04

Tony and Cody were professional, punctual and communicative with all that they did. Their work was excellent and we are highly satisfied customers. Thank you!!! Our pool patio looks fantastic!

Tony Aiken

2024-04

Met with Ricky P. He was very helpful in explaining the process. Great professional customer service on the job by Cody S and Raff J. Finished product looks good.

Trisha Parlier

2023-10

Nick and Brooks were a great team to install our new waterproofing system in a rather large basement and 3-car garage. Nick thoughtfully accommodated our preferences for the system set up. They were extremely professional and although it’s a somewhat messy job with the jackhammering and all, the space was spotless when they finished! Thanks guys, you were awesome to work with!And a special shout-out to John Jasmer, our sales consultant, who was very knowledgeable and helped us select the right system. He was very kind to call on Day 1 of the project to ensure everything was going smoothly.Service: Basement waterproofing

Barbara Charlet

2023-08

Although the cost of encapsulating our damp crawl space somewhat took our breath away, the professionalism, efficiency, thoroughness and just plain hard and somewhat unpleasant work done by everyone from the Sales Manager Hunter Faulling to the Project Lead Brandon Lane and his crew of David and Raff made it clear it was money well-spent by us and well-earned by them. Everyone showed up with all necessary equipment and supplies when they said they would, worked knowledgeably and cheerfully while in our home, cleaned up after themselves, and completed each day's tasks early.Services: Water & moisture control services, Basement waterproofing

Kevin Raleigh

2024-05

Frontier Foundation repaired my cracked driveway and did a fantastic job. They gave a fair estimate and Tony and Cody came out and did the actual repair work. The drive looked great, they were on time and took the time to explain the work. Yes, I would recommend them for driveway repairs.

Aaron Mulroy

2024-05

Chris Hull was extremely helpful, knowledgeable, and professional. He was able to quickly assessment my situation both inside and outside the residence, and he was able to give wonderful feedback on what was and wasn't the underlining issue. Greatly appreciate his time and taking my anxiety way down from off the charts.

Shana Cook

2024-04

From start to finish this has been such a great experience! Adam Elmore my project manager set me up for a great repair! Justin Hendrick, Jaden F, and Michael K took great care of me! I have an older home (1960) and they got so many things up to code and made my house feel solid! Clean, quick and respectful, I can't recommend them enough!

Lee Higdon

2024-04

I used Frontier Foundation & Crawl Space Repair for sagging flooring in a 1976 home we purchased last summer. When we purchased the home, we were told there was a sag in the kitchen only and a repair had been made. Our inspector told us the repair was done incorrectly and we hired a local firm who had been recommended to us. We then proceeded with a costly gut renovation only to discover at the end of the process with all of the new drywall and hard surface flooring laid down that the entire house was sagging, and the second company had done a poor job as well. We interviewed four companies and picked Frontier because of their use of steel not wooden beams, their lifetime warranty on the beams, their financing options, and their price assurance guarantee. Nick Tuttle, our foreman, and his team did an excellent job of fulfilling every part of our contract. His team worked for four long days, and I hardly ever saw them take a break. They would grab a quick bite to eat at their truck and keep moving. They were all so polite and answered any questions or concerns I had throughout the process. I could feel and see the difference right away in our floors. It is impossible to level a house back to 1976 (it may not have been built level to begin with), but the improvements are substantial, and our floors are more level. I can now move through our home and not feel like I am in a fun house with wavy floors. I have yet to see a crack in our new drywall or crown molding either!! If I need any adjustments made to the smart jacks there is not a charge for the next five years as well which is a better warranty than the other three companies.

Jeff & Becky Moss

2024-05

Our experience with Frontier has been nothing but top notch. From the initial evaluation with Chris Hull, to the day of installation with Josh, Rocky and Agapito, everything was smooth and professional.We had been in our new home since 2019 however had some issues with the floor not being properly supported resulting in floor sagging and walls beginning to crack at the corner of door openings.Unable to get these issues resolved through the general contractor who built the home, we decided to put our trust in Frontier and move on. We had seen nothing but positive reviews regarding their work.Chris Hull performing the initial inspection and knew immediately what would be needed to fix our situation. Led by Josh, the crew arrived on time and completed the work in a couple hours. We would highly recommend Frontier.

Yolonda Nicole Watkins

2024-05

John was amazing. His approach was scientific and he explained every step of the process to the degree that a laypeoplecan understand. He had many different options for financing and really helped us fit the repairs into our budget. We recommend this company wholeheartedly.

David Dickerson

2024-04

We needed cracks in our brick steps repaired and Michael & Cody came out from Frontier. They called ahead to let us know arrival time and were punctual. Keeping us posted on the progress and making sure we were completely satisfied. A job well done and glad to see they take pride in their job. Thank you Michael & Cody.

Wendell Benjamin

2024-05

We want to say thanks to Frontier and their outstanding employees. They managed our entire project with professionalism and care.We had the pleasure of working with Shirley Dunn, John Jasmer, and Brittney Gerbers to ensure everything was set for our project to begin.The installation crew of Fernando Mendoza, Jose Mendoza, and Alex Perez were on time and worked diligently to ensure the project exceeded our expectations.Our sump pump and foundation support at once proved to be smart investments. The floors in our home feel solid; no more sags. I was surprised on the amount of water the sump pump removes from around our foundation.This project proved to us that Frontier was the right choice for our family.

Steve & Carol Friddle

2024-04

This is an excellent company with the best products and service.  They did my crawl space encapsulation a while back.  I am very pleased with how well it took care of the mold, smell and humidity problems we had down there.  Today, Patrick came by to check on a noisy dehumidifier.  He replaced the unit under warranty and free of charge.  All the people I have encountered at this company are very friendly, honest and nice to work with.  I highly recommend them for any crawl space problems you may have.

Christian Nelson

2023-06

Troy our sales person was great to work with as he really listened to what was important to us. Justin and his crew did a professional job on the installation. They were courteous and professional. They deserve a well earned bonus for a job well done.Service: Basement waterproofing