Landmark Corporation

Mark Wagner

2023-05

My elderly parents contracted with Landmark through their insurance company (Nationwide) after a house fire. The whole house had to be taken down to the studs so it was a large project. After hearing about multiple issues from my brothers, I moved and joined my parents to assist them during the final few months of construction. Horrible experience.- My parents, who are in their 80's and are highly agreeable and trusting, were put under way too much stress due to poor management by Landmark. My mother even suffered a stroke during this time. My father was there every day to try to make sure things were done right (largely unsuccessful) and to clean up after the subcontractors.- The project manager was simply incompetent. I never saw him write anything down so he and his crews predictably screwed up a lot.- Completion kept getting delayed, stringing my parents along for at least three months extra with more undue stress trying to work with insurance to extend their temporary living arrangements and having to move back to a hotel.- Landmark installed materials that were inferior to what was originally installed and ascribed in Nationwide’s estimate. E.g., hollow-core doors instead of solid-core, knotty pine ceiling instead of knotty spruce, and construction-grade windows instead of premium.- At the end, Landmark presented over $20K of illegal "change orders". There was no notice to my parents that the changes performed would cost extra, and most importantly, there was no paperwork for the change orders as required by their own contract. The costs were outrageous and had no backup documentation. They seemed to just brainstorm a list of changes and assigned some charges to it to try to make up for the numerous do-overs their subcontractors had to perform.- Before the final settlement meeting, I had spent a great many hours combing through Nationwide's estimate and task breakdown to provide a detailed analysis of tasks completed versus uncompleted by Landmark. (My father pulled many line items out of Landmark's scope of work and either chose to not do the items or secured his own contractors.) I asked Landmark for comments and never received any. At the meeting with the Landmark project manager and one of their business officers, they presented their own VERY brief (less than one page) breakdown and refused to discuss my analysis with astonishing hubris and hostility.- The presence of two Landmark reps to close out the contract was obviously an attempt to double-team and shake down my parents for the remaining balance of the contract plus all the "change orders". I protested, they threatened my parents with a lawsuit, and my dad folded like a wet noodle. He held back only a few thousand dollars, which he didn't owe anyway, because there was still a punch-list to be completed.- Not a single item on the punch-list was completed. Instead, Landmark came after my parents for the remaining amount "owed". Fortunately, I acquired a special power of attorney and put a stop to it. Their attorney's final message was insistence on the final payment, PLUS his fees AND release of all claims including punch-list items and future warranty claims. Landmark refuses to honor the warranty that is stipulated by contract between Nationwide and Landmark! Incredible.My parents are owed about $40K based on my analysis of work not performed and what was paid. Even if you discount what my father pulled out of Landmark's scope (because he also was guilty of not acquiring change orders), then they still overpaid by about $7000. They are the only ones I've ever heard of that had a complete post-fire insurance rebuild and ended up with a lesser house.Service: Home renovations

Travis

2019-04

Great experience and very professional. Bill, Dwight, and Brandon were very professional and easy to work with. They communicated with me throughout the entire process and I can see why they are USAA's preferred contractor for home repair.

Brandon S

2018-04

The worst company to have come in and do your insurance claims. After dealing with them several times they rush to install on top of that they install outside of standard regulations. Bill the district supervisor is the most disrespectful person I have ever had to deal with he is extremely unprofessional to the point he will use vulgar language so best thing is to stay away from this company.

Jeremy Winchester

2018-04

Very pour desicion making, think they can manipulate customers an installers to do what they want even if its wrong. Will forget rules an regulations to get jobs done. An will refuse paying for work already done. That has no issues or problems. An are losing business because of these things. Will talk down to you put blame on you that is not yours. Generally crappy corpation. If i could put no stars in that would be my review like so many others.

Just Me

2017-04

Very nice and helpful when your Flooded by a nightmare! Managers to employees are professional and kind. So happy I called them to help us. When we didn't know where to turn to Landmark corporation was there. 👍❤️👍

Kris J

2021-04

Professional, knowledgeable, friendly, quality work from quality people. I'd recommend Landmark Corporation to my own family and friends. Just can't say enough.

Rick Brewer (Diggy Donuts)

2020-04

Great professionals with high quality work- They will do a great job for you~!