Vanderpool Roofing LLC

4.5 (95)

3196 E Stone Dr, Kingsport, TN 37660
(423) 392-4170
vanderpoolroofing.com

Claimed
Roofing contractor

Service options

  • Onsite services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Bobby Powers

2023-10

Our Sales Rep, Jason, was very helpful and professional. He brought us samples to look at and provided an estimate in a timely manner. Once we decided on the color, they put us on the schedule and showed up on time. The crew was very hard working and efficient. They finished our roof in a day and a half and did not leave behind a mess. Thank you for the great service!! I will recommend Vanderpool Roofing to everyone.Service: Roof installation

Diane Barna

2024-04

I recently had a new roof installed by Vanderpool Roofing. The experience could not have gone smoother. Starting with the sales rep, the office staff and ending with the installers, everything went well. All my questions were answered and everyone was patient and helpful. A personal thanks to Jason, Amanda, Linda, Jamie and Vincente. They are a great group of folks to work with.

jeff F

2023-05

Experience with Vanderpool was like a refreshing experience from the good ole days. People showing up when they say and staying till they're done, plus doing quality work. Vanderpool had the best shingles at the lowest cost of 6 local roofing contractors. Their crew showed up in 5 days after agreeing to contract. They worked from sun up till sun down for two days to complete 6000 sq/ft project. They cleaned up after each day and used magnetic roller to make sure they got every nail. When I said I was satisfied then they sent me the bill. Exactly what was estimated.Thanks Josh and CrewService: Roof installation

Karen Dunlap

2024-03

Vanderpool Roofing experience was nothing short of amazing. The price was unbeatable. There wasn't any pressure. They did not try to sell me more expensive shingles. They were honest about their products and offer many choices of style and color. There weren't any unnecessary charges for damages under the old shingles. They completed my home in 1 business day. The only evidence they had been at my home was my beautiful new roof. No tire tracks in the grass, nails were picked up by magnetic roller. No trash left behind. I highly recommend them for any and all roofing needs.

craig malone

2024-03

Vanderpool is the best came out when they said on time every time. Good price and my roof looks great they cleaned out my gutters and left no mess behind. Thecrew that came out was nice and HARD working. All the way around I am very happy with Vanderpool.

Jessica Swan

2023-08

We could not have asked for a better experience! Vanderpool Roofing is superior when it comes to customer service. Everyone was so professional from beginning to end. They walked us through the whole process with a quick response to all questions. Overall a fabulous job. We love our new roof.Services: Roof repair, Roof installation

Maria Ford

2024-04

We are very pleased with the pricing and quality. Crew did a great job completing the replacement in one day. Would recommend Vanderpool Roofing if you are needing a roof replaced.

Kent Albert

2023-05

Vanderpool, were awesome. They replied to all phone calls quickly. Set up a date and held to it. They never once had an excuse. Their crew knew exactly what to do and did the whole job in one day. I was so impressed with their work I brag about them to everyone I talk to roofs about. Not fly-by-night vultures preying on folks. Their integrity and honesty speaks for them. I highly recommend them to anyone needing repairs or just a quality shingle replacement.Services: Roof repair for storm & wind damage, Roof inspection, Roof repair

Phillip Wyrick

2023-05

My 15-20 year old, 3-tile asphalt shingle roof started to leak earlier this year. Despite my best efforts, I could find no one willing to do a repair and started getting estimates for a replacement.I had a co-worker and a family member tell me not to bother with Vanderpool, as their estimates were always very high. This was not the case. I received estimates of $6200, $6500, and $8600 before Vanderpool quoted me $5300. Now, I'm not normally one to always go with the lowest bidder (I prefer something right in the middle) but Vanderpool's quote included the same shingles, the same warranties, and the same work (including boot replacement, chimney flashing, architectural shingles, etc.) as everyone else. The only difference I noticed is that Vanderpool did not offer the ice / water shield around the edge of the roof like everyone else. They did include hip and ridge shingles which some estimates did not.Linda and Amanda were helpful, quick, and effective over email. They worked with me to get all the extra questions answered and even helped get shingles in a color they did not normally have in stock (coastal granite).Vanderpool was able to schedule a day within about 4 weeks to do the installation. The day of, the work crew arrived right on time (0730) and started work. I spoke to the foreman about a few concerns I had and he said he would make sure it was taken care of. They worked steady throughout the day and were finished by 1645. They did an excellent job cleaning up and I even spotted one worker sweeping for nails in the wooded area in the back of my house. The new roof looked great!The work crew did leave the leftover shingles and installation materials on a pallet on my yard (the full pallet was delivered the week before). But that ended up working out as the next day I left the payment on the pallet and they picked it up at the end of the day. The final price was approx. $5380, as I was charged for some bad wood replacement. I noticed they replaced an entire plank near my plumbing vent but I'm not sure where else.I got up in the ceiling after a good rain and didn't notice any dripping or wet spots. The spot that was previously leaking appears to be fixed.Overall, I'm very pleased with my entire experience with Vanderpool. I would recommend anyone get a quote from them if you need a new roof.Service: Roof installation

Rhonda Malone

2024-03

Vanderpool roofing did a wonderful job on our new roof! Great customer service and professional installation. They did everything they said they would do when they said they would do it! I highly recommend Vanderpool Roofing!

Charles Henninger

2023-08

Finding Vanderpool Roofing was a Godsend. After meeting with numerous local roofing companies and not having a strong sense of confidence or trust in any of them, I finally contacted Vanderpool Roofing after seeing their ad on TV and finding all the 5-Star reviews online. Amanda and the other ladies in the office were very efficient. Jason came out the very next day to look at our roof and provide an estimate. From the very outset, it was a night and day experience in dealing w/Vanderpool vs. the previous companies. Jason was very knowledgeable, professional, and very good to follow-up to answer our questions and provide any additional information, ensuring all the details of the project were finalized. On the day scheduled for installation, the crew arrived on time, all materials delivered, and after a long day of hard work and working past normal quitting time, the job was completed. Clean-up was unbelievable. The next day a couple of the crew returned for a short time just to ensure all the finishing touches were complete and a last check to ensure nothing was left undone. We were so pleased with the outcome and cannot speak highly enough of this company and the service they provide. Vanderpool Roofing is IMPECCABLE, totally off the chart compared to the competition. Trust me, if your needing a roof, Vanderpool is the company to contact.Service: Roof installation

Cindy Owens

2023-10

Vanderpool Roofing is a very professional company. They gave us a reasonable price and their workers were terrific! They started early and continued working until the job was done! They finished the roof on our house, double garage, and breezeway in one day! They also did a thorough cleanup. The foreman, Dilson, was able to answer all the roofing questions we had. Their workmanship was very professional and we are extremely happy with our new roof!Service: Roof installation

Amanda Everett

2023-05

We can not say enough good things about our experience with the Vanderpool Roofing Company! From the first phone call to the final invoice, the whole experience was top notch and very professional. Having previously worked for a roofing company myself, I know first hand what it takes for this type of project. I can say without hesitation that the entire team at Vanderpool delivered the job! Josh was great from day one of the estimate. The estimate was given to us at the appointment and we did not have to wait for days like with some other roofing companies. He was on the site to get the crew started and was there throughout until it was completed (2 days for completion). Chad, the owner was on site to check progress of installation, check clean up and make sure everything was going as planned. Amanda and the other ladies in the office were amazing to work with as well! We highly recommend and thank everyone at Vanderpool Roofing!Service: Roof installation

Liz Wilczak

2023-06

GREAT JOB FROM START TO FINISH!Jason, my salesperson, was extremely helpful, honest, and professional. Jason brought a rotation of samples until I felt comfortable with my final choice. He had brought all samples of materials that would be installed for look, see, feel. I had contacted 3 roofing companies for estimates, and did extensive research on FB, BBB, reviews, and other social media that were applicable. Vanderpool is a good solid company, good management, efficient sales, and quality work.The roof was completed in less than 2 days and the company works with the weather forecast for as ideal as possible installation.Thanks to Jamie the installation crew chief. No plants were damaged, all landscaping was intact, and I have plenty of it. The entire crew was extremely polite, and hard-working. Work is impeccable, which is attributable to their teamwork for sure.I would recommend Vanderpool.Congratulations, Vanderpool on the wonderful job done, with their high-quality standards that exceeded my expectations.Service: Roof installation

Matt Hoyt

2023-07

Vanderpool roofing was very quick and responsive to my e-mail messages. they answered all my questions, and sent over the specks of the shingles they offered. the install crew showed up on time. the materials were delivered 30 minutes ahead of schedule. bright and early 6:30am. I appreciate an early start. my roof was completed in one day, not having to worry about weather or the crew needing to return. the crew cleaned up nicely and did not see any loose nails in my driveway. i thought the price was reasonable. they respected the ground in which the septic tank was buried, regarding where the crew was allowed to drive the heavy dump truck. much thanks to all the hard workers!Services: Roof repair for storm & wind damage, Roof installation

Mary Ann Reed

2023-09

We are above and beyond pleased with Vanderpool Roofing Company. We knew they have been in business for many years in our area and knew their quality of work from previous customers. Word of mouth is your best advertisement. Thank you to Jason for all your time and attention to us and our needs. ( including pens). Crew was on the job on time and was very conscientious with every aspect of the job till completion in 1 day.Service: Roof installation

Meghan Spivey

2022-05

Vanderpool staff were very professional, responsive, and they had our new roof installed in a day! We are very pleased with the work they did and a new roof makes a huge difference as we update our home.Service: Roof installation

Jessica Elam

2023-09

This is the second time I've used Vanderpool Roofing and have been totally pleased with them. The first time was when I had a leak in the valley and they came and fixed it. Then most recent had storm damage and lost clusters of shingles. I called and they came the same day to tarp it. Josh did a fantastic job even though it was after hours. I received a call from Jason saying they had a cancelation and they could do my roof and crew was there same day and completed it all in a day. When I arrived home Chad was with crew overseeing everything and did a walk around with me. I am tickled with my new roof. Fantastic work! I would highly recommend them.

J. McAlister

2023-10

First let me start by saying I was hoping to work with Vanderpool on my roof project as I have seen the work they do which seemed like prompt completion, good quality etc. BUT I met with Josh on the project who said it seemed like they would do the work and he would get me an estimate in a few days. A week later I called and the lady who answered didn’t have any info on the job but said she would look into it. 2 weeks later I hadn’t heard anything so I stopped by the office and the lady said he was out of town and left no record of the project with anyone. 3 weeks later I call again with the same run around and after a month Josh finally calls back just before closing and says they don’t want the job. It seems they rejected the job due to the fact we already had the material onsite and they would not be getting the usual markup on the the project estimate. So after a month of being held up on the project I called BDM Construction who promptly gave me an estimate, started the project a week earlier than projected and were absolutely amazing to work with.Sorry guys but you have forever lost my business.

Sheri Layher

2023-05

Recently Vanderpool replaced our roof after a storm left damage and a tree on our roof. We were delighted with the results. The workers were friendly and professional . They left our yard and work areas spotless. Also, we can't thank Jason Hyatt enough for his help and advice in choosing the perfect roofing for our home. We will be recommending Vanderpool to friends, family and our neighbors in the future!Services: Roof repair for storm & wind damage, Roof installation

Leslie Bright

2021-05

We needed a roof, had been putting it off; another company came by and gave a quote, then started pushing to sign a contract. I insisted I needed other quotes. I called, and Vanderpool’s rep showed up, as pleasant as could be, and the quote was for thousands less. When the time came, they showed up promptly, worked furiously all day, stripped the old roof, made repairs, put the underlayment down, and began laying down the new shingling. Came back early the next day, finished up the installation, tidied up the yard and departed. Very impressed. Even my neighbors were letting me know they were contacting me to say how good they thought it looked. I am so glad I insisted on getting another quote and had contacted Vanderpool.

Patricia Havener

2023-08

We couldn’t be happier with the quality of work! The crew we had was incredibly fast and efficient. They were very respectful and left our entire property spotless. We’re very happy we chose Vanderpool roofing!Service: Roof installation

Arin Mcdavid

2023-05

Vanderpool Roofing is quality! I have had to use several contractor companies in the past year and Vanderpool Roofing set the bar. I was impressed from start to finish, from speaking with the office staff all the way to the work crew.Vanderpool was professional, courteous and timely. My neighbors replaced a roof the same time and it took that company 2 day where Vanderpool did the job in one day. Now days everything seems to take longer, all the while sacrificing quality. Not with Vanderpool! The shingles were ordered in a timely manner and the crew worked hard. They were very respectful, friendly and cleaned up well. The only thing I can add is that I wish they could handle all my remodel and contractor needs.Thank you to the whole staff for making replacing a roof stress free and easy!Lindsey McDavidServices: Roof inspection, Roof repair, Roof installation

Rob McLean

2023-05

Had hail damage and needed a new roof and I didn’t know who to trust with something so important. So I called a few companies and from the first meeting I was at ease and I can’t begin to say how pleased I am with the job they did! From the tear off to the last nail being picked up they were prompt, professional, fast and had the best price to boot! Do not hesitate to get Vanderpool for your roof because you will not be disappointed!

Nikki Cody Greene

2023-05

The choice was easy!Roofing companies inundated my neighborhood after hail damaged approximately 25 houses in May 2022; they disrupted my work, repeatedly called me, and became a nuisance. I was not excited about the process of choosing a company to replace my roof. I spoke with several of my neighbors and heard positive reviews of Vanderpool. I called Vanderpool and talked to Jason. He was professional and knowledgeable and came to assess my roof the next day. Jason even advised me on choosing a roofer, shingles, underlayment, etc. He was never pushy, nor did he repeatedly contact me. He gave me his best price, provided samples, and followed up courteously.After receiving several quotes, the choice was easy, Vanderpool! Vanderpool's price, quality of the work, and superior materials made the decision. I was shocked at the number of team members that descended; in one day, the team removed the old shingles and underlayment, assessed for damages, and installed my new roof. And I love it! I've gotten several compliments on the color that Jason helped me select. Should any of my friends, family, or neighbors need a roof, Vanderpool will be my recommendation. The choice for me was easy and one that I would make again.Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation

Kenny Carter

2023-05

Vanderpool did an outstanding job with the roof replacement at my residence. They were very professional throughout the entire process including; communication, the timeline to complete the job, cleanup, and follow up phone calls to make sure that My Family and I were satisfied. I will definitely do business with them again!Service: Roof installation

Paula Socha

2023-05

I had roof damage after a wind storm and needed a new roof. While Vanderpool was my first call, I did get estimates from at least six other roofing companies. Vanderpool wasn't the least expensive and by far not the most expensive (several came in above them). Why did I stick with Vanderpool even though I had a couple of estimates for less? They guaranteed and promised to replace everything- drip edge, ridge vents, vent flashing and the shingle warranty was included. Yes, I had an estimate in which the shingle warranty was optional for an extra pricy amount and everything included in Vanderpool's estimate was listed "if needed" on lessor estimates. For something that should last 20 years, you don't want to have to have an area redone because you didn't get new flashings. You can get your roof done cheaper if that's what you want. You can even pay way more for it than you really should if that suites you. But if you want it done right and everything included that should be replaced and all at a reasonable price - Vanderpool Roofing is the way to go.They will also answer any questions you may have before, during and after your roof installation. Jason was awesome at answering questions and explaining anything I had questions about.Services: Roof repair for storm & wind damage, Roof installation

Lakin Glover

2023-05

I am glad I chose Vanderpool to install my new shingles and repair my damaged wood. They were right on time & replaced my roof in 1 day. They cleaned up very nicely and the guys were very friendly. Their price was unbeatable & the quality of work was wonderful!Services: Roof installation, Roof damage repair

Steven Willis

2023-05

Vanderpool did a great job on my roof. Complete tear off and reroof in only 2 days. Their guys did a great job on clean up as well. Would highly recommend!!Service: Roof installation

Rhonda Albert

2023-05

We called, they inspected our roof, gave us an estimate. They gave us samples and the one we picked was put on another house that we were able to see what it actually looks like. Mr. Hyatt was very nice, helpful, and informative. They called and gave us the date and time they would start working. The workers were very nice and very thorough. Our roof is great. Thank you!Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation

Opening Hours

Monday 8 AM-5 PM
Tuesday 8 AM-5 PM
Wednesday 8 AM-5 PM
Thursday 8 AM-5 PM
Friday 8 AM-5 PM
Saturday Closed
Sunday Closed

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