American Roofing Company

Section8 FPV

2024-04

Ryan Mapp and Luis were top notch. My wife and me can be a bit high maintenance and these guys checked all the boxes for us. They were quick to respond and answered all of questions like 3 times over. Great team and company. I strongly recommend this team if you live in eastern Tennessee.

William Heller

2023-09

I am very happy with the work performed by American Roofing Company. Matt Hansen was great to work with, and the effort that he put into working with the insurance company was sincerely appreciated. The installation team and the follow-up were also excellent.Service: Roof repair for storm & wind damage

Matt Porter

2023-09

We live in Sevierville,TN. We needed a new roof after a combination of age and the high winds earlier this year. I called a few different companies to get estimates. I went with American Roofing mostly due to Matt Hansen. He was very quick to come out and inspect the damage plus tarp over the damage to prevent further damage. Further, he went above and beyond with working with (or more accurately against my insurance company lol) to get us as much compensation to cover the costs as possible. It was all done in as timely of manner as it could have been. The crew that did the work was awesome as well. All done in one day and everything was cleaned up before they left. Those guys are hard workers and did an excellent job. All in all, I would absolutely recommend American Roofing and Matt Hansen.Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof installation, Attic venting installation, Roof damage repair

Nancy VanderSyde

2023-09

Matt Hanson was great!! Our neighbors tree fell on our house and punctured our roof in 3 places and tore off our gutter. Matt was super helpful and always quick to respond. He even helped us with our insurance claim. Definitely thankful for Matt!!

Josh Garner

2023-11

I paid $16000 for a roof replacement. 2 months after I had to call to have them reattach a shingle that came off. Now 2 years later I have more coming off and have been calling for a month and they haven't taken care of it. The district manager keeps saying the local rep will handle it but the local rep still hasn't come or reached out.Service: Roof installation

Evan Holmes

2023-08

These guys are absolutely terrible at what they do. They don’t care about homeowners and only look for money. The roofing inspectors are uneducated and not professional whatsoever. There is many instances where they intentionally damage your roof so they get you to file an insurance claim….and if that claim doesn’t get fully approved, they ghost you and leave you with man made damage on your roof and no help whatsoever. I’ve been in roofing and construction for 5+ years now and you wouldn’t believe how many homeowners i get calling me and asking me to pick up the slack from these guys and have to go behind them and repair their damage they left on others roofs. In my professional opinion…stay away from these thief’s, they’re just looking for your money.Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof damage repair

Rick Taylor

2023-05

First of all everyone I spoke with at this company was very nice. I'm sure they do good work as well. The person I was initially dealing with left the company before they came out to schedule the install. I wasn't informed of that before I had paid for half of the job. If I had known that we wouldn't have went with them. We knew the guy that we originally dealt with. Cancelled the install and still had to pay $1500 for basically no work to be done. Going with another company made sense considering it was half the price they were charging with better shingles. After leaving the initial review I was contacted by someone from their office and was informed that she would see what she could do to help get some of my $1500 back. Said she would call back and never heard anything from her. Have cancelled this install 3 times now because I've received two separate emails saying it's been scheduled. Have tried to call them twice with no response. All I wanted was my $1500 back since they basically did no work.

Joseph Keith

2023-09

Provided to me as a referral so I called and spoke with Matt Hansen. So glad I did as he had been nothing but prompt, helpful, and professional throughout every interaction. We just finished the claims process and scheduled our roof repair date. Very much looking forward to the finished product. Thanks Matt!Services: Roof repair for storm & wind damage, Roof inspection, Roof repair, Roof damage repair

zach mcguire

2024-04

Ryan mapp was great. Worked with insurance to get roof replaced completely!

Terry Fleming

2023-05

The work was completed in excellent time and my storm specialist, Tony Bryant, provided excellent service to me. He even went above and beyond to help me on a couple of issues I had. He was an excellent representative for the company and I would not hesitate to recommend your company to someone else due to the quality of work performed and the service I received from Tony.Service: Roof installation

Ben Pierce

2022-05

The entire process was smooth and easy. My sales rep was Matthew Eaton, he was very knowledgeable about the process and walked me through how my roof replacement would be start to finish. The crew that came out to replace my roof were extremely hard working and very respectful. I honestly couldn't have imagined this process going any smoother than it did. The clean up was fantastic, the crew did such a great job with the clean up that you would have never known they were there. I would highly recommend American Roofing Company if you're looking for a high quality job and a stress free experience.Services: Attic venting, Roof installation

Amy Hancock

2023-09

Matt worked so hard to get us the best outcome through our insurance and it paid off. We always knew what was going on throughout the process. We will recommend to anyone.Service: Roof repair for storm & wind damage

Heather Allison

2023-09

Justin Jones was very professional and provided a lot of knowledge. He was hands on and made sure from start to completion that we were comfortable and understood the process. Great job thanks!

Ismael Felipe

2022-05

Chase saw my roof had damage and came to see us about fixing it. Got the roof covered through my insurance (Farm Bureau of TN, they took care of us too) and upgraded us to the architect shingles, they provide better wind damage resistance, for a few hundred dollars more. Crew came out a couple of weeks later and took out the old shingles and installed new ones while I was at work. By the time I got home, roof was completed and they had cleaned up nicely after themselfs.Anytime I had questions, they had the answers quickly. Would definitely recommend.Services: Roof repair for storm & wind damage, Roof inspection, Attic venting, Roof repair, Roof installation

John Humphreys

2023-05

Completely worthless. Lied and said I had damage on my roof and got me to file a claim with my insurance. Turns out there is no damage and Completely wasted my time. Also doesn't show up when they say they will and do not return calls. Never showed up for the inspection from the insurance company like they promised and still do not return calls. I also got another roofing company to check the roof. No damage. American roofing is a sham.they never gave me any information to give my insurance company. No photos or descriptions of damage. Just never showed up and no answer to my calls.jadien was the rep.

christopher chandler

2023-05

James my sales man was very attentive. This was my first roof replacement. He walked me through every step. When the crew showed up to replace the roof they where on time and professional. They worked all day and got the roof replaced quickly. I’d def use them again.Services: Roof repair for storm & wind damage, Roof inspection, Roof repair

Lindsay Hodge

2021-05

Trey was such a pleasure to work with. He was always prompt and on time. Trey is very knowledgeable and answered any questions that I had. He handled everything between me and my insurance company making this process very easy. My new roof looks great and I LOVE IT!Services: Roof inspection, Roof installation

Rick Woody

2023-09

Griffin Higgins is very professional and knowledgeable. He always shows up or calls on time and has kept us informed concerning our roofing needs.

meagan arbic

2021-05

I just want to take a minute to thank Trey at American Roofing for doing such an awesome job. He was driving past my house and noticed my roof looked at bit worn and asked if I wanted a free inspection. He actually found some damage that would have been an even bigger headache later on if it went unnoticed any longer! He was able to contact my insurance company and had a crew out within a few days to replace it! I couldn't be happier! I recommend Trey to take care of any and all of your roofing needs!!! Definitely 20/10 experience !Services: Roof inspection, Roof installation

Chris C

2021-05

River made the whole process so simple and easy. Came out on time, inspected my roof and my initial reason for calling and explained to me all my options. I was always kept updated on the status of my project and River helped me get an early date for the install. The crew showed up on time and finished the whole house in one day. I couldn't be happier with River and American Roofing Company and the great experience of the whole project. I highly recommend them to anybody needing a new roof.Update: Less than a year and roof started leaking. Went through multiple teams that cannot figure out where the leak is coming from. Been told all different things it could be but after months and different testing still no resolve. Finally Chase sent another crew out and they got down to business and found a hole in one of the shingles. Water tested the roof for any other leaks and found none. Fast forward a few months now and a few good rain storms and no new leaks! Almost ready to get the house on the market and the last leak left a small stain that wasn't painted but no point until we knew for sure. Sent River a text about getting the whole kitchen ceiling re-painted around where the leaks were since you could tell a difference in the spots that Kilz was used. He said no problem and Chase reached out to me with a time to setup for a painter to come over and he showed up on time and painted the area that was stained. Well the ceiling hasn't been painted since 1999 I assume the age of the house and you could really tell a difference in colors. The painter wasn't happy leaving it that way and contacted Chase to get the whole ceiling re-painted to match. Fast forward a week and now my whole ceiling has been painted and looks like nothing ever happened. River and Chase provided excellent management skills and got the job done and now I am more confident in listing the house for sell! Thanks for everything.Services: Roof repair, Roof installation

Ricky Wilson

2021-05

When I searched google for roofing estimates American Roofing was one of the top three and River Mark (owner) contacted me very fast.We set up an appointment the next day. He took a look 👀 on my roof. River then spoke to my insurance company when we made the claim. He also showed up when my insurance adjuster came to look at the damage, which made things very easy for me.River and everyone from American that I dealt with have been great so far. I highly recommend them.Ricky Wilson

Jeremy Roberts

2021-05

River happened to be driving by my house and noticed my roof was is need of repair. So he stopped and informed me my roof had been damaged and ask if he could inspect my roof to assess the damage. He then called my insurance company for me and was there every step of the way. The crew came out did an awesome job and completed the whole roof in one day. Amazing work and highly satisfied, it won't be long this company will have earned the trust of my whole subdivision!

Stephanie Robinson

2023-05

Tony was very polite and easy to work with. Answered any and all questions and was patient. Would absolutely recommend American Roofing Company. Ask for Tony! He’ll get the job done!Services: Roof repair for storm & wind damage, Roof inspection, Roof installation

Mike Clarke

2020-05

From start to finish, River and Ethan guided me through the process of getting a new roof installed. River even sat with me when first dealing with the insurance company (was dreading that the most). Ethan answered all my questions quickly before during and after the actual install. The installers were professional prompt and completed the job in one day. I’m very pleased with all the work done and actually the entire process. Wish all my projects ran like this.

Mark Pendleton

2021-05

American Roofing in Knoxville TN did an outstanding job of doing an inspection, providing a quote and timely installing our new roof all within about 3.5 weeks. Frank Bravata was our sales person and he did a great job communicating with us and then following up while the job was being done. I was not looking forward to having a roof installed but this was much better than I have experienced before with other roofers.Services: Roof inspection, Roof installation

Ivan Thacker

2020-05

Bought a new house and within just a few months the roof started leaking due to improper installation by the previous owners. Doug Stroh came out to check the roof and put a tarp over the suspected leak (while it was raining) which almost immediately stopped the leak. He then continued to walk me through and answer any questions I had about getting the roof replaced. He was very professional and knowledgeable. My house has a large roof with a few odd angles and slopes that are difficult to get to, but the team was able to do the entire job in one day, including cleanup. My new roof looks absolutely amazing! Huge thanks to Doug and American Roofing Company.

Nate Dogg

2021-05

Awesome experience! I was on the fence about this whole process and boy am I glad I used ARC. I’m in Tennessee and Jacob was the one to walk me through the process. He was professional and very humble as I drilled him with questions of doubt. He has a bright future as a salesman. I was told that I would only pay the deductible and they were correct. I payed the exact amount they told me from day one. No hidden charges. I would give 6 stars if I could. Use them you will not regret it.

Sandra Heiss

2022-05

Jadien did an excellent job explaining the process and willing to deal with the insurance for the claim and any questions during and after. Everyone was very professional and on time. I highly recommend American Roofing.Service: Roof installation

Nicholas Hendershot

2021-05

Wyatt is an amazing rep. Answered all our questions and made it a great experience. They dealt with our insurance company for all their needs to get the job done. We actually had a leak on our porch after all was done, called and we had a crew at our house within a couple hours to inspect and fix.Services: Roof repair for storm & wind damage, Roof inspection, Roof installation

Rob Lawson

2020-05

When it was time for a new roof on my house, I reached out to several different roofing contractors. The one that showed up when they said they would and seemed to care about what they were doing was American Roofing. River was my sales rep and answered every question I had and addressed every issue I could think of. The estimate River gave me was exactly what I wrote the check for. The crew showed up on the agreed day and finished when they said they would. A few days after completion, the main office called me to make sure everything went well. I cannot think of one negative thing to say about the roofing job or how I was treated. I recommend American Roofing to everybody!