4.5 (66)
1162 Topside Rd, Louisville, TN 37777
(865) 238-2628
burellbuilt.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rebecca Haugen
2024-04
Jamie Hash at Burell Built Roofing provided exceptional service! Her expertise and professionalism made the roofing process a breeze from start to finish. She was prompt yet really listened to me so that I had a final result that was tailored to me and that I am still extremely happy with. I highly recommend Jamie at Burell Built Roofing for anyone in need of roofing services. Thank you, Jamie, for your outstanding work!
Rita Hussung
2023-11
Burell Built installed a new roof on our house last week. We worked with Byron. He was great. We had a small leak that led to us discovering several major issues with our roof. I had multiple companies come out, Bryon was the most thorough when inspecting and gave us several options to fix the issues. The work was completed quickly and communication was good. The company was recommended to us by our realtor.
Tabitha Roper
2024-02
Jamie was so helpful getting issues with my roof fixed. Quick easy and very affordable. I appreciate the help and how efficient you all were. 10/10 would recommend. Thank you Jamie Hash! 🏼
Bob Buchanan
2024-05
Thank you. Jamie and Bryon, along with their crew did a great job from beginning to end on the installation of our metal roof. I would definitely recommend them.
Vonda Wooten
2023-11
For me; its not about the lowest bid. Its who will do the best work for my money. Burell Built is very knowledgeable and honest about what needs to be done. The new roof and gutters look great! We are pleased with the work!
AJ Sneed
2023-10
New homeowner here that had no idea what was going on. I had what turned out to be 2 major leaks that were causing problems inside. I was recommended Burell by the company doing the internal repairs. Best recommendation I think I've had in awhile. I spoke with Nathan several times over 2 weeks when one big leak turned into 2. He and his team were great to work with and communicated throughout the process to make sure it was taken care of. When he first came out, he took the time to explain things about the roof and what to expect for me with being a first time homeowner. I will definitely be using them when I need to replace here in a year or two. Definitely recommend!Services: Roof inspection, Roof repair
Robyn Gillani
2023-10
Burell Built was there to save the day, when a storm sent tree limbs through our roof. Jamie was on site the SAME day to assess damage and had a crew there the very next day; to remove tree limbs, patch holes & tarp the roof. She and Brandon even worked with our insurance; to get our claim moving faster, so they could begin repairs! I cannot recommend this company enough, they will go above and beyond!
Brianna Donahue
2023-06
I had called several roofing companies who never returned my call. Burrell not only returned my call but got my job on the calendar in a reasonable time. They also did a great job taking out the skylights and repairing the roof. I was very happy with the response time, repair, and communication. I would highly recommend them!Service: Roof repair
Sara Farnham
2022-05
Burell Built was great to work with. Byron was very informative, helpful, and easy to work with. He worked around our schedule, made sure we had all the information we needed to make a good decision, and ultimately we are very happy with the result. They removed and re-shingled our whole roof in one day. Byron came out the next day to evaluate, check his crew’s work, and took note of a few items we needed completed. Everything was done in a timely manner. Thank you Byron, Brandon, and the whole Burell Built crew for a job well done!
Josh Bailey
2023-06
I would recommend Burell Built Roofing for your roofing needs. Very professional and personal. Very attentive to any questions we had. Clean up was great and very pleased overall with the whole job. Ask for Byron Winters.
C M Francis
2023-05
I couldn't be more pleased with Burell Built. I worked with Nathan and Tony who were professional and a pleasure to work with. Nathan guided me through the process with my insurance company making many helpful suggestions and Tony is a perfectionist who makes sure you get a beautiful end result.
Brandeeyes
2023-06
Impressed to say the least, these guys showed up at 6:30am and got to work immediately. They had the old shingle roof off and hauled away by the time I got home at 10am, by 5pm they were finishing the install and cleaning up. I have plants all around my house like so many do but nothing was trampled or destroyed and when they were done there was no sign they were even there other than the new roof. Hopefully I won't need another roof replacement due awhile but if I do I'll definitely call these guys again. Thanks so much for making this quick and easy!!!Services: Roof repair for storm & wind damage, Roof installation
Chris Graham
2023-09
Great experience working directly with Byron. He was very thorough during our roof inspection and was very transparent with what we needed done. Great service and turn around time was great!
Brian Zimmerman
2021-05
Byron from Burell is a true professional. He showed up on time for the estimate, was very knowledgeable, and provided a timely and reasonable estimate. His crew is top notch. They re-roofed my house and garage and we're done in only 6.5 hours. They were careful not to damage my Wife's flowers and did a great job cleaning up. I would highly recommend Burrell Roofing.
Lazaro Sosa
2021-05
I had Burell Built Exteriors and Roofing replace my flat roof about 2 years ago and their level of customer service and quality has not diminished one bit. I recently had a leak in my roof that turned out to be in the shingled part of the roof (was installed by another company during the hail storm a few years back) but is adjacent to the flat roof and they came out found the problem and fixed it no questions asked. Nathan and Tony and the crew at Burell are just outstanding in my opinion. It's just great to know that there are honest contractors out there that know how to be courteous and do great work.
MSD Maryville
2022-05
Excellent service from start to finish. Received an on-site quote from Nathan who was prompt in providing a bid but was my top choice because of the information and thoughtfulness he put in to the quote that other companies didn't ask about or include. The company ended up having to select a different vendor because of insurance money restrictions but when the other vendor was unresponsive we went back to Burell Built. They were prompt in getting necessary paperwork to our corporate and communicated about the scheduling. The day before the work was to be done Nathan called to confirm when we would be available for them to start. The foreman who came (Mike) and the other teammate (sorry I didn't remember name) got started quickly, listened to what I described and got the job done well. Very satisfied with the gutter and downspout replacement that they did for us.Service: Gutter repairs
Jason Vandergriff
2020-05
I had some shingles come lose from a repair that was done by another company several years ago. Burell Built was recommended to me by a friend. Corey reached out to me almost ASAP, and promptly had a crew supervisor reach out as well. Nathan's team was able to come out at a moment's notice, and the had the repair complete in less than an hour! The crew were very friendly, and knowledgeable. They explained to me what was causing the shingles to come lose. The Burell team is very prompt, professional, friendly, and fast! As far as I can tell, they do wonderful work!
Roxanne Knott
2022-05
These guys did a great job on my roof! They had the old one torn off, repairs made and the new one on in a day. Byron was great to work with and answered all my questions and was quick to get back to me. I definitely recommend them and will use them for any further roofing needs in the future.
Lesley Doherty
2021-05
I can’t say enough good things about my experience with Burell Built. From start to finish, they were professional, helpful, informative, and responsive. Everything was done on time or earlier, and it is obvious that the team is focused on doing a great job. I would recommend them without hesitation to anyone. Thank you for your excellent work!
Lori West
2022-05
I recently had a new roof installed. Byron Winters is who I dealt with. He was very professional and knowledgeable. He kept me informed of the process the whole time. I received both before and after pictures of the job. I would highly recommend this company.
Amanda Touchstone
2019-05
We abruptly needed a new roof and are beyond pleased with Burell. Nathan came out and talked through all our options and sent a detailed quote. He and his crew got our new roof done in ONE DAY, and it looks amazing. I'll recommend Burell to everyone I know who needs a roof!
Dakota Davis VanOflen
2021-05
UPDATE 2020: He offered to give me $2000 back for the terrible a job he did but never followed through. Again consumers beware of this dishonest company!Consumers, please beware of Burell Built Exteriors & Roofing Company, LLC!At the beginning of July 2018, I purchased a new roof for a home that’s being completely remodeled, knowing already that 10-12 boards needed to be replaced, as you can see the roof from the inside of the house. I informed a Burell Built Exteriors employee named Jesse of this, and he agreed to replace these boards as part of our arrangement.On the day that work was set to begin, I was available to drop-by the house and meet with Jesse to see the progress. When I arrived, they were about to shingle the house after replacing only three boards. I questioned Jesse about all of the other boards that still needed to be replaced, as they were badly split, and his response was, “Oh, those are fine.” I’m not a construction expert, but when a board is split, it doesn’t seem fine to me—there’s obvious damage to the board that will only continue to get worse.I stayed at the home for the remainder of the day to complete yard work. Again, I asked Jesse about these other boards, and he grew more annoyed and dismissive of my concerns because he needed to catch a flight, trying to leave the job as soon as possible. By the end of the day, none of the remaining boards had been replaced, nor had any of the boots.Upon further inspection, the old boots had been spray-painted to only appear as though they’d been replaced. Along with this, instead of replacing the electrical boot with a proper one, Jesse simply cut one in-half and glued it together, leaving the ridge vent crooked.After getting several second opinions and inspections from experts in the field, they all agreed that the back-half of the roof’s wood should have been replaced—the same area that I repeatedly pointed out to Jesse.I expressed these concerns to Corey Burell, the owner of Burell Built Exteriors, and he admitted that they didn’t do a drip-edge. At first, he insisted the boots were replaced and denied that his employee ever spray-painted anything. Corey later retracted his statement after I sent him photos for evidence. Upon his retraction, he then offered up an excuse as to why Jesse had to spray paint the boots, proving complete dishonesty within his company on every level.The owner also told me I was being tedious about wanting the ridge vent straight. There are now three different areas of the job that Corey has admitted weren’t done properly or weren’t done at all. As for the wood being replaced for the split boards, he told me that was a judgement call. I told him that I wanted the remaining boards replaced and the other issues fixed but have yet to hear back after weeks of waiting and calling.This company lacks integrity and has no respect for their customers’ time and money. They’ve completely disregarded the safety of my family, as they were willing to walk away and cover up an obvious threat to the structural integrity of my home. Purchasing this house was supposed to begin a new, exciting chapter of my life, and Burell Built Exteriors & Roofing Company, LLC has turned it into nothing but a financial headache and an even bigger mess to clean up. Please, do not use this company. Find someone who actually takes pride in their work and lives out what they advertise to the public. Unfortunately, Corey Burell is not that kind of business owner.
Jeremy Dunaway
2019-05
I recently used this company to add on a patio to our new home. Nathan handled my project. He cane out quick for the quote and they started shortly after I accepted the contract. I got 5 quotes and they came in in the top 2 prices. I decided to go with them based off online reviews. The communication with Nathan was great. He was quick to reply and got back to me with answers every day. The project finished on time and on budget. Overall I was very happy with the work, price, and communication. I would use them again for another project.
Charles Noe
2019-05
Grant was our point of contact, and he delivered on what he quoted. We were pleased with the work, the speed of the work (one day from start to finish) and the quality of the work. Grant made sure all the complexities of our particular job were worked out and we were very pleased with the result. I would highly recommend Burell Built for your roofing needs.
Daniel Luby
2018-05
We experienced extensive roof damage in a recent storm. Corey, Nate, and the rest of the team at Burell Built did an amazing job lining up estimates and structural engineering recommendations to repair the roof structure and roofing. Biggest aspect was their experience and reputation with insurance agencies which made for probably the best claim experience I have ever had. Would highly recommend.
Jack Wood
2018-05
I hired Burell Built Exteriors to replace the roof on my business after a storm peeled back the roof that was only 2 years old and had been installed poorly. The insurance company had an appraiser came out and they issued my a check to just patch the roof. Brandon fought on my behalf to get the insurance company to replace the roof even to the point of getting an outside engineer to come out and show why the roof had to be completely replaced and not just patched and hoping it would not leak again. Brandon had a Duro Last roofing membrane ordered to fit my roof, they removed the old roof and installed to new one in just 2 days. Very professional job, neat, clean and I highly recommend Burell Built Exteriors
Gwynn Evans
2017-05
I cannot say anything negative about the service I received from this company and from Nathan Stefanini, the Account Supervisor. The work was done quickly and well and Nathan made all the necessary contacts and I didn't have to do anything. The new roof is very nice and they had to tear off a lot of old stuff. All the waste was completely removed. I am extremely pleased and would recommend Burell Built to anyone.
Lauren Ragland
2021-05
I love this company now. The subcontractor they sent to take out my leaking skylight and replace it with a new one was so nice and did such a fantastic job. They were also one of the only companies that were able to get my job in BEFORE we had a massive rain coming that weekend. Their customer service was easy to work with and they even gave me some tips to help keep the room underneath the skylight clean while they were working on it. They kept to their estimate and their pricing was excellent. Could not recommend this company enough!Services: Skylight repair, Skylight installation
Tanya Copeland
2022-05
Burrell Built Roofing solved an ongoing issue with our 80 year old slate roof. The technician was fully qualified in every aspect of roofing. The work was timely, reasonable priced and most impotently, the repair fixed our leaking roof. We recommend this professional organization without reservation.
Jamie Dorn-Lane (Blue Vista Realty)
2021-05
If you are in need of a roofer whether it be commercial or residential, look no further than Burell Built Roofing. As a real estate agent, I have full confidence that my clients will be completely satisfied when Burell is on the job whether it be a large or small job, they take pride in their work and do an excellent job. I highly recommend Burell for your roofing needs.
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
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