PuroClean of Murfreesboro

Gregory Lujan

2024-04

Amazing job done by the team. Phil was a great person to talk to, he handled anything I needed and question I had and everything got done in a timely manner. And as a Marine Veteran , like Phil, it’s important to me when things get done in time. Great company to hire love them.

Micah Farmer

2024-04

We trust PuroClean!My mom’s basement flooded and had feet of water in it.I called PuroClean and Phil came over and pumped the water out, treated it, and installed a new sump pump for her within a timely manner.Quick service and very affordable!

Mary kelly

2024-04

At first it seemed like we had a qualified and interested company working to resolve our water damage issues. But as time went on things began to unravel. First there was the cracked storm door which after 4 visits from their associates with many pictures taken and assurances made they would get back to us the owner finally came out. He assured us that the door was NOT cracked but only scratched. He sat in my floor for 45+ minutes with a bowl of water, toothpaste and baking soda attempting to fill the crack. Finally, unable to make the crack disappear he retrieved a measuring device to measure the glass. Two weeks later we were finally able to contact them angain and were told they would pay $150 for damages for a $269 door.Next we were ready to have the counter installed in the bathroom and discovered they had thrown away the facet assembly. This cost us another $100.The degree of hassle and aggravation we went through with this company was beyond reasonSo needless to say we will not be recommending this company to anyone.

Carla Marston

2024-01

This company was above exceptional. In a time of great need and difficulty during a very delicate situation in my home they came in and treated me like royalty. They did an outstanding job from the initial encounter through all of the work that was done here. I cannot say one negative thing about them and everyone they use for various services. I will use them again if I ever need and I will tell anyone I encounter how exceptional they have been.

Hannah Evans

2024-02

I'm not sure where to start...Hired PuroClean for moderate water damage (subfloor, all floors/baseboards, kitchen cabinets/granite, some wall replacement, and the mold that came along with the water damage). Our home was not livable, we were put into a hotel by our insurance-- no airbnb's available in our area-- for 3 months. It was the longest 3 months... we had the worst experience with Phil and this entire company.Phil Scalf was our project manager, and we occasionally dealt with his father/the owner of this company, Jim Scalf. There are so many details I could go into... but let me just get to the point. Phil promised certain things and gave us high expeditions. We were let down every single time. He was unprofessional and used profanity/vulgar phrases often. He said certain work would be done on certain days, and it was not. It was obvious that he was not experienced or just did not care about the many many errors he made on the 5-8 different estimates he handed in to us AND to our insurance. It ALWAYS felt like he had a hidden agenda when he would talk with us. We did not feel that we could trust him or this company at all.When we tried to speak with the owner about it, Jim Scalf, he brushed it off, saying his son had "a lot on his plate" work-wise. He did not take ownership of the issues his company created in the repairs of our home. It was absolutely chaotic for the entire 3 months of repairs. The communication was non-existent. The repairs were subpar for the most part, which was surprising since Jim Scalf PROMISED us that he only uses the BEST contractors in the business. The work that was done was done by 1 team of "general" contractors, no specialists. The only exception to this was when his general contractor installed the vanity and toilet WRONG with leaks coming from both, so we demanded a specialist.We felt like we were not a priority and that they were trying to do some shady money stuff under the table without us knowing. It felt like it could have EASILY turned into insurance fraud had we not carefully micromanaged them through the entire process.Phil Scalf KNEW how badly this experience was... so much so that he actually offered my wife a "job" to come work for PuroClean to be his secretary because he didn't know what he was doing with the estimates. Oh, and he made sure to mention the job "offer" right before asking her to leave PuroClean a good review. This company is a sham. We learned our lesson the hard way.I could go into more detail, but the moral of the story is this: If we ever need this type of service again, we will never use PuroClean again. Hire local, find a friend/professional, and DO YOUR RESEARCH FIRST.

Josiah Stevenson

2024-04

I am a plumber and have referred a few of my customers to PuroClean when there was serious water damage, and they have been satisfied with their work and professionalism.

Cheryl Hallavant

2024-04

All I can say without writing a book......RUN. Short and sweet....they are liers, thiefs, very unprofessional. They are suppose to be in the good hands network for All-State, but RUN from them too.

Garrett Ramos

2023-07

PuroClean did a phenomenal job with the restoration of my bedrooms on the main floor of my house. They send someone out the day I contacted them and we came up with an immediate game plan. Phil did a fantastic job communicating with me throughout the entire process. I will not hesitate to refer people to PuroClean for any and all of their services they provide! Thank you again!!!Service: Water damage-related cleanup & repair

James Dawes

2023-06

A great experience. A huge thanks to the team at Puroclean. We had a car seat that we either needed deep cleaned, or new seat. Talking with the dealership, a new seat was $1,800, so we decided to try to clean the seat. Well, it looks and smells brand new for a fraction of the cost. An absolute 💯 great job. We so appreciate these guys.

Deborah Burnett

2023-06

Thank you PuroClean of South Murfreesboro!! We had a terrible flood and you were here immediately to help us. Dwight O'Neil was hard working, professional and kept us inform. Thank you Dwight and also to Phil. PuroClean will definitely be recommended by us.Deborah Burnett Manchester, TNService: Flood restoration

Jane Townes

2023-09

2 experiences with PuroClean.Phil always patient fielding questions with thorough answers.Most recent crew of Randy and Tyjuan were easy to work with, addressed all questions and concerns, and provided thorough description of crawlspace conditions and corrective treatment.Recommend Puroclean.

The One

2024-04

I have known the owners for quite some time now and they absolutely knock every job they've done out of the freaking park!

Russ Hensley

2023-05

I have referred several of my clients to Jim and his team at PuroClean. They are super professional and get the job done every time. They are a full remediation and restoration company. They come in, remediate the damages (mold, water, fire, biohazard), then they stay and put your home back together just like it was or better. I will continue to recommend them. Should the need ever arise, they will be who I call if there is an emergency in my home.

Teresa Burgher

2022-05

The best part about this business is the personal charisma of its owners and employees. They are friendly, punctual, careful, and professional. It is hard for me to know about pricing because who cleans up water losses all of the time? I had to trust my research that they were within bounds and I like the way they came back quickly to resolve any issues, answered calls and texts on the weekend, and employed good subcontractors. I would use them again and I certainly recommend their services.Services: Flooring, Water damage-related cleanup & repair, Painting

Lael Eccard

2022-05

I loath working with businesses that put money over their customers happiness and satisfaction. The owner of this branch did just that with a job they performed on a new home purchase we made in December. It's a very long story that doesn't need to be told in full here. The main point I'd like to make is we were told one thing over the phone prior to our contract being signed. The phone call was to review a quote given to us and to ensure that it was to remediate and demo an entire room, but that the quote would be adjusted if the majority of the room could be spared. I was told this to be true, but upon completion of the job (which I had to call them back to finish it properly 2 times) the quote was not adjusted and instead the owner told me I must have mis-understood the phone conversation I had with his employee. He stood his ground and argued that the work in the quote had been done and that I owed the remaining balance. He didn't care that I felt wronged and lied to. He didn't offer any reasonable peace offering. He didn't try to make his client happy. Had he done so, I"d be signing his praise. EXTREMELY DISSATISFIED!Service: Water damage-related mold removal

Jim Estes

2023-05

As the owner of an HVAC company, one of our longtime customers had called with water damage to ductwork plus much more. I referred Jim Scalf with Puro Clean to come in for the water damage remediation as I’ve known him for a while. My customer personally made it a point to call and thank me for the referral for the excellent work they did.Services: Water removal, Mold remediation

Abel Bravo

2024-04

Amazing quality and professional team! Couldn't be more satisfied!

Melissa Malley

2023-05

Not sure how to put into words how I feel. I want to say thank you from the bottom of my heart. Our family will be forever grateful for your kindness and compassion. It will never be forgotten.

Jennifer Clark

2022-05

PuroClean of Murfreesboro is a great company! The team is very friendly and ensures the job is done right! I highly recommend them to anyone!!

John Horst

2022-05

This company is very unprofessional, my parents had an insurance restoration project done by this company. The project manager performed very poorly, did not do what he said he would do, held the subcontractors money out! I would never do business with this companyService: Water damage-related cleanup & repair

Lester Birnbaum

2022-05

Phil Scalf was friendly, thorough and went above and beyond to help us.would highly recommend his services.Service: Water damage-related cleanup & repair

Vicki Smallman

2021-05

Quick response and thorough bringing peace of mind.