Restoration 1 of Middle Tennessee

Keila Rone

2021-05

My husband and I purchased a house that had a sewer leak and mold issue in the crawlspace. We called R1 of Middle TN, Inc. to inspect the area and give us a list of the repairs that would be needed. Jim was a delight to work with! He gave us a comprehensive list of repairs needed, a narrative summary of the work to be done, and made him self available to answer any and all questions we had. Even a week after the initial inspection. We were unfortunately unable to hire R1 for the repairs because the sellers required us to let them choose their own company, but the customer service we received from Jim has definitely convinced us that if we ever have an issue arise in the future, we will call R1.Service: Mold inspection

Jim Allen

2021-05

I don't usually write reviews, but they honestly did an excellent job. I had Jim as my technician, and he was very professional and friendly. He quickly came in and tested the area. He also explained how I could easily fix the problem on my own, which was very nice as they could just as easily never said that. I will certainly always use them for any jobs I need done in the future. I highly recommend them.Service: Mold inspection

Jocelyn Gilday

2021-05

My dishwasher flooded, spilling water into my hardwood floors. I called Jim at 7:00am and he had people at my house by 8:30 that same morning. They set up their equipment and came to check on it everyday. They worked with my insurance and made it so easy for me.Great job guys!!! I appreciate you!Service: Water damage-related cleanup & repair

Megan Love

2022-05

Jim and the team at Restoration 1 were prompt, efficient, timely, responsive, and very professional. He provided a great quote and service and we will definitely be using their team for our needs. Highly recommend!

DANESSA HUDSON

2021-05

Very pleased: I have an older home so you never know of challenges until a job begins, so they would always informed me of any unexpected problems that they encountered to seek approval. If the workers changed, I was always informed the previous day. They would also inform me daily about the services of the day.Others are requesting their services, and I was more than willing to pass out cards; again very pleased and satisfied....Services: Water damage-related cleanup & repair, Painting

Carl Schneider

2022-05

Had discovered a leaking toilet and water that had leaked under my bathroom tile. We had stopped the leaking toilet and removed some tiles to sop up most of the standing water. Then came across black mold under one of the tiles and stopped. Called R1 first thing the next morning and Desmond Campbell was there before lunch. Desmond verified that the leak had not spread to adjoining rooms but that there was water from leak under the floor beneath the house. By 5 pm more help had that day all the tile was removed, Mold treated and dehumidifiers and blowers were set up in bathroom and under the house with the help of 2 more R1 employees. Desmond was very knowledgeable, conscientious, and hard working. Highly recommend him and his company R1 of Middle TN!Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

Linda Rutemeyer

2022-05

State Farm told me to call RestorationOne. This was a free estimate. Gene was very helpful, and he checked the insulation. There was no water in insulation. No work needed to be done.I would recommend this company toothers.

cadillackman93

2022-05

Upstairs faucet supply line broke at 3:30 am. We caught it at about 4 a.m. I placed a call at 4:15 a.m. and they called me back by 4:25. I was told they would be there by 6 a.m. but they showed up at 5:30 and immediately began clean up. Very professional, courteous and responsive.Service: Water damage-related cleanup & repair

Justin

2022-05

Jim came out to do an inspection, realized our problem was something else and was honest and upfront. Had the opportunity to sell us a bunch of things, but was professional and explained what our situation was and how to resolve it. Not a lot of folks like that left walking around nowadays….Service: Mold inspection

Ben Buselmeier

2021-05

Very professional and responsive staff.It's unusual to find contractors with integrity, who will stand by their work in this day and age. Would recommend them to anyone who needs home repair services.

Karen Malmquist

2022-05

Prompt and responsive. Patrick came out to do our estimate, and he did a great job. He's professional, friendly, and super nice.

Carla M

2022-05

Top notch service. The most professional company that I have found through this entire experience with mold. If you are looking for a company that you can trust & guide you along the way....this is the one I trust. Extremely knowledgeable.Service: Mold inspection

R R

2021-05

Submitted a service request online, and got a response very quickly. The guys who came out to my house were friendly, informative, and professional. The office staff I spoke with was the same. Thank you!Service: Mold inspection

Emily Evans

2021-05

Had the best experience with these guys. Very thorough, friendly, and timely!Services: Mold inspection, Water damage-related mold removal