Jenkins Restorations

Lisa Reasons

2024-02

DO NOT USE THIS COMPANY.My project that was quoted at 3 months is now going on 8 months. I have been given nothing but excuses.I’m on my second project manager and second General Manager. They can’t keep people or they’re hiring the wrong ones. Communication is nonexistent. Timelines and calendars don’t exist. No QA/QC on estimates.I was told custom countertops were ordered in May… only to find out in October they never were when the Project Manager was fired. Didn’t realize countertops weren’t even in the estimate until Dec when the estimate was completed in April. This isn’t even half the issues.They already have cashed the insurance checks. I’ll be sure that my insurance company will never work with them again.

Jerry Hobson

2023-05

(March 6) Came out for est. of roof repair. Very professional and they know what they're doing.(March 16) After providing my insurance with an repair estimate, my insurance company approved it and processed my claim. I then received a call from a company employee stating that they could not do the work for the estimate they provided to my insurance company because it was not enough money ($6,300) to cover the repair and allow them a profit. The employee stated they would try to buy materials themselves rather than through a contractor to see if they could perform the repair. I informed my insurance company, and they determined to provide me two other contractors in my home town of Clarksville to contact. Both had good reviews, so I contacted one on March 17, a fully bonded and insured contractor, who has worked extensively with my insurance company. He came out that day and provided me a quote of $5,000 for the work. I have now contracted with him. It seems odd that this contractor can do the work for $1000 less, and still make a profit when Jenkins Restoration was needing even more.Service: Roof repair

Emilee Gibson

2023-05

After dealing with this company, I am SHOCKED that their reviews were anything higher than one star. I recently worked with Jenkins Restoration to repair a water leak I had in my house. My insurance company suggested them and from their reviews online, they seemed like a good company.The first employee I worked with was good, he brought fans to dry out the water and took a sample of the floor to test for mold. After about a week of no update and unable to get ahold of him, I called customer service to find out he no longer worked there. From this point, I feel like my file didn’t get passed along and I got overlooked.Weeks later, Terry was assigned to handle the mold removal and cleaning. He would never answer or return my calls to schedule the clean up. Days later, the branch manager Travis, called and apologized saying he was going to personally come do the work. The following week, I stayed home from work waiting on him to arrive. After an hour passed and unable to get ahold of him, I gave up waiting. Later on, he texted me saying “guys running behind I’ll see where they are I don’t have good service in Florida” after telling me he was PERSONALLY going to come do the work. I never heard from him again- no explanation, no apology, and nobody else ever reached out to take over. Days later with no response, I called customer service to get their equipment out of my house.After EIGHT WEEKS, the only work they actually did was dry the leak by leaving the fans running 24/7 the ENTIRE time running up an insane electric bill. I made it very clear that my son and I were having to stay with family because my house wasn’t livable at this point and they dragged us along for two months without helping us at all.I called a better company and my house was complete in two weeks. Do yourself a favor and pick a different company.

Mailman Long

2023-05

Wow. Less than 24 hours I received a email, verbal telephone conversation feedback from the Regional Office pertaining to my current circumstance. It concerned this (JR) company and sub contractors assigned to my home as the homeowner. They offered the assistance I needed to get the ball rolling in the right direction down to the lower echelons. Felt hopeless but now confident “Regional” stepped in and the “Powers to Be” did some decisive action to bring parties (sub contractors) all on one accord! Jenkins Restorations in the Nashville area places a sign as you enter into it’s facility that clearly states in bold black print” CORE VALUES”. After my conversation with the Regional Office, I saw what that meant, and appreciative that I got that. Thanks for the help. As we move towards a completion date, I’ll commend with a final post review. Can’t wait…Mr.LongServices: Water removal, Mold damage restoration

Elizabeth Fellows

2021-05

We had a dishwasher leak in our kitchen that was our very first claim on our homeowners insurance. Because of this, I had little experience with the details of a large repair process. From the time of their initial bid, Todd Cloud at Jenkins Restorations patiently answered my every question. After giving us many flexible options, Phillip Evans took the job as ourproject manager. He was in constant communication, making sure that we knew the chronological steps in the repair and that we were satisfied with the quality of the work.My family highly recommends Jenkins Restorations.

Nashville Indian

2023-09

Called them on Wednesday after some issues with our place. Jordan showed up saturday evening & took care of most of it.But our trouble was with getting the dry wall guy Brandon to come give us an estimate or work on our place. It took him 3 long weeks to show up & give an estimate that was ridiculously EXPENSIVE.We got the job done through THUMBTACK for 1/4th of Jenkins quote . Would not use this place ever again for any work on our property. Expensive & unreliable folks. Made us wait so long for nothing.

John Hoagland

2021-05

Jenkins Restorations was outstanding! They were incredibly responsive and quickly dispatched the people and equipment needed to address an unfortunate kitchen water leak. I was especially impressed with Mike Johnson and Alex Webb. Polite, professional, precise. Alex treated my house like his own and kept me informed every step of the way. I highly recommend you talk to Jenkins about any household emergencies or repairs!Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

TONY KENNEDY

2019-05

I just wanted to say that Jenkins restoration did an excellent job. They arrived on time, called ahead to let you know they were coming, did everything that they said they would do, in a timely manner. I also would like to thank Brandon for his professionalism and courtesy to me and my family. Brandon was always available to answer any questions, he explained everything that was to be done, and always made himself available if any of the questions arose. Brandon has excellent customer service skills, if I ever had to use this type of service again, I would definitely recommend Jenkins restoration, and I would make sure that I requested to have Brandon come out take care of the job. Brandon is definitely a great asset to your company.

Vickey Stevens

2023-05

Hi we had a hot water leak under our home in our crawl space which caused quite a bit of damage. We were so very lucky to get Jenkins Restoration to come out for our water damage we encured. It was a very upsetting ordeal I was in tears worried about how they were gonna fix everything it had damaged !But the moment our lead Technician Carter McCaig showed up with his two techs Jordan Brown and Noah Thompson I truly was set at ease how they were here to help and how they would take care of us and have our home back in order . I knew then we were in good hands. They were very professional, explained every step in detail and we’re very compassionate for what we were going through . They answered any and all questions we had . They went above and beyond to make sure it was all done correctly and in a very timely manner. I can honestly say out of all the years we have been using different companies for work around our home they are the BEST crew we have EVER had do any work at our property .I hope we never have to go through an ordeal like this again . But if we do , I will always call Jenkins Restoration and request Carter McCaig , Jordan Brown and Noah Thompson because I know it will be done right !Very happy customers !Thank you again !Jeff & Vickey StevensServices: Flood restoration, Mold inspection, Flood cleanup, Water removal, Water damage-related cleanup & repair, Plumbing, Mold remediation, Mold cleaning

s flesch

2021-05

I have know Todd and worked with him for several years now. He is a true professional and cares tremendously for the business and his customers/clients. Todd will ensure his team takes care of every detail and that your job is always done with complete satisfaction. Jenkins Restoration is very high quality company and you will be extremely pleased working with them.

Greg Harp

2019-05

Jenkins Restoration is a lifesaver. We had a leak from a pipe in the yard that caused a good deal of mold damage behind our basement wall and Brandon and his team were extremely helpful and accommodating. The demo work was completed in a day and the repairs were completed in 2 days. Not only were these guys courteous and professional, but they set my mind at ease, which was a difficult task considering the circumstances. I would recommend Jenkins to anyone in the Nashville area who needs mold restoration.

Patti Glover

2019-05

My house sustained water damage. Clean water from a pipe filled the bathroom floor and leaked through a downstairs ceiling.I called Jenkins Restoration and within 2 hours, and employee (Brandon), had arrived and was working on my house. He thoroughly explained the steps he would taken before he completed any demolition of my property. Once he had removed the water damage, he set up fans to dry the ceiling and floors. He returned the next day to see if everything had dried out. He explained the devices used to determine the saturation of each wall and ceiling. He was very thorough, polite, and professional. I highly recommend Jenkins Restorations. You will be highly satisfied with the work they will do for you.

Daniel Burstiner

2021-05

My insurance company sent Jenkins Restorations out to put a tarp on my roof after a storm damaged my roof, tearing off some shingles. Not a big area but water was getting into the house. Todd Cloud (Branch Lead) came out to perform the work. He was very cordial and kept his distance (this is 06-May-2020, COVID-19). He knew what he needed to do and did his work very carefully. Up on the roof, he repaired a minor problem and installed a temporary tarp only covering the area needed not a huge tarp making holes in additional areas of the roof. I asked him to estimate the time I have left on my roof and he gave me what I believe to be an honest response. I was very impressed by Todd and highly recommend him and Jenkins Restorations.

Bill Harris

2020-05

Jenkins Restoration proved to be a high quality company. They were very concerned with the details of their work performed & there desire to follow through with every thing promised was assuring. Philip Evans was the gentleman I had most contact with. He was exceptional.

Jennifer Jennings-Gailey

2021-05

Jenkins Restoration has done several cleanings for the company I work for and has always been very professional and reliable. The last cleaning we had was done by Alex, he was very thorough in explaning the process and did an excellent job getting our store sanitized and ready to open safely. I highly recommend them!

LaDonna Gibson

2019-05

Somehow my explanation was not shown. This company has gone way beyond my expectations. They were very thorough in the way they explained the process and how they were going to do it. I want to mention specifically Brandon Payne and Dylan Presler who were by far the most polite young gentleman I have dealt with in a long time. They stayed in contact with me every few days and wanted to be sure they had done all they could to be of help. I will, and already have, and will continue to recommend not only them, but the company. Thank you Jenkins Restoration.

Joshua Hebb

2020-05

Mike and Jerry responded very quickly to our need of boarding our house. They did it quickly and neat. I won’t mention the company that treated us like a number but I can say Jenkins Restoration did not.

Ryan McKinney

2019-05

Metlife sent Todd out to view the damage to our home following a shower leak that rotted lots of wood and created mold. Although we didn't use Jenkin's Restorations due to unusual circumstances outside the scope of their company, Todd's honesty and expertise was extremely helpful in how to proceed with our situation. He lived up to his company's moto of "Restoring lived with a Servant's heart".

LaTonya J

2020-05

Brandon Paine was very nice and he told me everything that was going on. He answered any questions I had. I really liked that he communicated with me about the times he would be at my home. He is also very professional and works hard. Thanks for your service.

Rachel Miller

2021-05

MacKenzy & Ron have been wonderful to work with. They communicated with me during the whole process. They were professional and explained everything every step of the way. I definitely recommend this company!Services: Mold inspection, Water damage-related cleanup & repair, Water damage-related mold removal

Rusty Arnette

2020-05

These guys are the real deal! Thorough communication from start to finish! Brandon, Dylan, and Todd are experienced professionals and they put customer service at the top of their list of duties!

John Irby

2021-05

All representatives of Jenkins Restorations were extremely polite, and their work was very efficient. I was glad to have them on the job.

Rangin A

2019-05

They are truly amazing (Brandon) was the one we worked with he came out looked at the fired damaged we had to our kitchen he explained and went over everything before doing anything and after all the work took aways what was taken out ... I have two kids he was really kid friendly very trustworthy had to leave them to work while I wasn’t home 👌🏻 He went above and beyond You guys are amazing and will definitely recommend them to friends and family

Kyle Caruso

2022-05

Such an excellent company to have restoration work done. They were very polite, always on time and did excellent work.

Gerald Gotterer

2019-05

The asessor, Brandon Payne, was thorough and thoughtful, clearly explained his role, and met our expectations.

Evelyn Li

2019-05

They arrived on time, do everything carefully, professionally and explain on detail. They are excellent people.

travis commeau

2020-05

Such a nice dude, thorough, fast, clean, clear, communicative, and without pretense or guile. Highly recommend.

Ruhi Drysdale

2019-05

The service was done with great customer service and I was pleasantly surprised how quick it was while still providing quality work.

Sonja Romero

2024-05

We had a water line break with 2-3 inches throughout our whole main floor (spring 2024) during a quick night freeze. We had just moved out of our home and put it on the market so no one was living there. Thankfully we caught it within the first 24 hours and with quick action from Zach water was vacuumed up! Fans & dehumidifiers were placed. Zach quick action saved us $$$ in repairs. Don’t hesitate call Jenkins ask for Zach he knows what he’s doing!!