Music City Exteriors

cr nunn

2023-09

Music City Exteriors met and exceeded our expectations in every area! We had been working with another (National) roofing company that kept putting off the work until our insurance claim was nearly voided because of time limits. This other huge company eventually explained that they were unable to meet our needs because our roof was too complicated (asphalt and metal sections). We then had less than a month to get the roof replaced or we would lose our insurance payment. The salesman for this other company contacted Music City Exteriors and then gave me their contact information.So I called Music City Exteriors immediately. From the first phone call (with Chad) until the work was completed, I experienced absolute satisfaction from the workers, the supervisors and the staff! They worked with my insurance company, were transparent about costs and the specific materials, and about the crews that would be installing the asphalt, the standing seam metal sections, and the gutter replacement. All of the crews were efficient, polite, and kept the areas neat and clean. The supervisor was on site every day and throughout the work day except when he had to pick up materials to keep the work going. The work was completed and submitted to our insurance company in time! And the work cost significantly less ($10,500 less!) than the first company's estimates. We are 100% satisfied with the work and the price. I think it is telling that the larger roofing company called Music City Exteriors for help. It shows that this local company, with its local crews, could get the job done in a timely manner. I was not asked to submit a review (or even to place a yard sign) but I feel compelled to let interested people know that this is a quality operation run by quality people. I recommend them very highly!Services: Roof repair for storm & wind damage, Gutter installation, Roof installation

Karen Bookout

2024-03

I would give Chad Chance and Music City Exteriors 10 stars if possible. Our insurance company took over three months to approve our hale and wind claim. Initially only approving a partial roof replacement, without gutter replacement. Our existing shingles had been discontinued years before. State Farm proposed repairing the roof with shingles that were not a match. Chad went to bat for us, patiently submitting additional photos and ordering the shingle suggested to illustrate how far off the color was. He stayed in touch with my husband and I, our insurance agent and the claims department until all issues were resolved. Frankly, Chad helped keep me sane throughout the insurance ordeal. Other roofers would have probably declined to do the job given how difficult State Farm was.They replaced our roof, gutters and added a beautiful new porch at the front entry. My husband I are thrilled with the quality of the work. I highly recommend Music City Exteriors.

Bethany Bordeaux

2023-04

We had a large piece of vinyl siding blow off and take our gutter downspout with it in the straight line winds that affected TN on 3/3/23. I called Monday morning anticipating having to make many calls and have Troy me getting on anyone’s schedule. Chad was super kind and professional on the phone and promised to come out to give me a quote that same day which he did. His quote was reasonable and fair and I accepted a few hours after he sent it. He had said he could squeeze me in as the last job the very next day and would send 2 guys out. Three guys showed up at noon and did an amazing job putting the siding and downspout back up. You would truly never know it had fallen off. Chad and the workers who came out (I sadly didn’t get their names) were professional, kind, skilled and honestly the whole experience exceeded my expectations on all fronts: price, quality and timeliness. We would absolutely use them again anytime and are so grateful for the way they prioritized us during what I know is a super busy season with the widespread damage. They get all the stars and thanks. Highly recommend. I’ve included a before and after photo of the damage and repair.

Diana Stamos

2024-03

I had someone from this company come out to give us an estimate to repair the exterior of our home. We had multiple damaged areas due to the tornado that hit Clarksville in December. The initial estimate that was sent to me failed to include the main area of our roof that needed repair… No big deal, people make mistakes. Apparently, the inspector caught this during his inspection, but did not revise his estimate to ensure it was complete before sending it over. Again, no big deal. People make mistakes. The inspector corrected this issue, but then I realized that he forgot to note two additional issues. It took a bit of hounding from me, but these were finally included in the estimate. When I sent the estimate off to the insurance, they pointed out a major typo in the estimate that made the meaning unclear and needed to be corrected before they would approve it. I contacted this company yet again — via text, phone, and email — but they did not respond. On top of that, I also realized that they forgot to include yet ANOTHER issue in the estimate. Do yourself a favor and stay far far away.

Mikayil Bayramov

2023-04

We needed to replace our roof, and after some research we decided to go with Music City Exteriors. We were working with Chad, who offered us a competitive price, was prompt with responses, and took us through the whole process expanding every detail and aspect of the work. He even inspected our roof multiple times to ensure that all details were captured. We are very happy with the final outcome and received professionalism. Highly recommend!Services: Roof inspection, Roof installation

chris hill

2023-04

Music City Exteriors removed my old 5” gutters and did repairs on the soffit and fascia. They then installed new 6” gutters and downspouts. Chad oversaw the project and was quick to answer any questions and concerns I had. The price was competitive as well. I would definitely recommend Music City Exteriors and would use them again!Service: Gutter installation

Laura Kelley

2023-11

I am happy to report that the new leadership at Music City Exteriors has been very responsive to my calls and completing all my issues to my expectation.Service: Roof repair for storm & wind damage

Ray Roark

2021-04

I could not be more pleased with the job done by Music City Exteriors. They were professional, efficient, and thorough from start to finish. After the Nashville tornado, I watched Music City Exteriors roofing across the street, while another company worked next door. The difference was amazing... I got their number and scheduled an appointment right then. From that point, I put my total trust in them to do the job right, and I was not disappointed. They did an excellent job replacing my roof, repairing the siding, painting my house, installing new gutters, and putting in new garage doors. I would highly recommend Music City Exteriors.

Kelli Zane

2021-04

I am so happy with the job Music City Exteriors has done with our roof. They showed up when they said, unheard of nowadays! Anthony, the foreman is very nice and runs a great crew! We just filed a claim about 1 - 1 1/2 weeks ago and they were on my roof at 7:45am today! Wonderful job, HIGHLY RECOMMENDED!! My insurance adjuster even commented on how easy they are to work with and how reasonable they were on their pricing!

John Vick

2023-04

Music City Exteriors was excellent to work with. The quality of work is great and they were quick and professional throughout the process. I would absolutely use them in the future and highly recommend them.Services: Gutter repairs, Roof repair for storm & wind damage, Gutter installation, Attic venting, Roof repair, Roof installation, Attic venting installation, Roof damage repair

Brian Jenkins

2020-04

Jeff is a total stand-up guy and I was very glad I chose music City exteriors to complete our roof replacement job. Jeff showed up quickly when I called and was very thorough in explaining the process and diligently worked with my insurance to make sure I received all necessary repairs and replacements to my property. Major home repairs can be a bit stressful but Jeff made it easy and simple. The work was done in a very timely manner and all communication was handled professionally and promptly. Oh, and the roof looks great too!Music City exteriors will be my first and likely only call for any roofing needs I have in the future.

Deanna Granado

2022-04

Anthony came out to fix a strip of fascia that been blown off during one of the last storms and the experience was great! He was courteous and professional and all-around pleasant to work with. My call was responded to within 24 hours, he got here and the repair completed quickly, and when I mentioned I needed to schedule a roof inspection he offered to do it right then and there. I would definitely use this company's services again!Services: Roof repair for storm & wind damage, Roof inspection

C. Donna Knight

2023-04

I am a property manager and have used Music City Exteriors several times. Once a tree fell on a house and they came out immediatly to insure no additional damage would occur. The job was completed quickly and they even dealt with the insurance company!! I will continue to use Music City Exteriors !

Anne McCue

2023-05

CJ (Chad) was lovely to work with and his team replaced the entire roof on the hottest day for years. It’s been over 6 months now and the new roof has weathered some of the worst storms in these parts. We love our new roof!Service: Roof installation

Leanne Atwill

2020-04

Music City Exteriors installed a beautiful roof on my Victorian home a few years ago and I have been extremely pleased with the quality of their work and service. The installers are exceptionally hard-working, and Jeff is dedicated to to providing stellar customer service to his clients. He also recently patched a roof on one of my rental properties, and again, the work is very high-quality. I highly recommend Jeff Thorne and Music City Exteriors for any roof replacement or repairs.

Window World

2021-04

Very Responsive, came out fast and provided an estimate quickly. We were scheduled and completed faster than expected. Price was fair and reasonable and I will definitely use them again for any Exterior Job I can. I highly recommend Music City Exteriors for all your roofing needs, BIG or small, they're the ones to call!!! We are in the Spring Hill area.

Benjamin Sawyer

2021-04

I used to be a builder, and I know that quality exterior work can only be assessed after its seen some weather. So this review is not only of the work at the time that it was done, but the work after two years of extreme Nashville weather.The verdict: Music City Exteriors is an outstanding company. Jeff Thorne did everything right, from communication, to dealing with our insurance company, to ensuring his crew did quality work. They tore off and roofed our house in a single day, and when they were done my yard was so clean that it barely looked like they were there (if you know roofing, you know that's impressive). After two years, the roof looks great and has weathered some hard storms with zero problems. If you need a new roof, give these guys a call.Services: Gutter installation, Roof installation

Nick Burns

2021-04

AMAZING is all I can say! From start to finish, the job was done with perfection! We had our gutters and roof inspected by Jeff Thorne and he put together a proposal to submit to our insurance company. Once approved, the work began. His crew was timely, respectful and provided the utmost quality of work. It was nice to have a contractor present, complete and follow through with everything he promised! I should also mention that Jeff Thorne was super nice and professional too. Thank you Music City Exteriors!Services: Gutter repairs, Roof repair for storm & wind damage, Gutter installation, Roof inspection, Attic venting, Roof repair, Roof installation

Brenda Hughes

2023-04

Installed roof 10 years ago. Called them recently just before warranty expired regarding leak. They responded right away and came out and fixed the problem, inspected the roof for damage and possible replacement. All is good now. Will certainly call them when we need new roof.Services: Roof inspection, Roof repair, Roof installation

Jim Marunich

2023-04

Very happy with the work itself! Pricing and transparency around final costs were not as satisfactory. Cost was notably higher than competitors. They folks there are very nice and helpful, and the work was fine, but like anything get multiple quotes for piece of mind.Service: Roof installation

Mumin Kurtulus

2019-04

Jeff and his team did a great job with the repairs in my house. The quote provided was very reasonable and Jeff and his team completed the work very promptly. If you need roof replacement or roof repairs, I highly recommend Music City Exteriors. You can trust Jeff.

Mark Reagan

2020-04

Jeff Thorne, the owner, was at my house on the very same day I called for an estimate on the damage to my roof. He was very professional and personally involved throughout the process. He worked with my insurance company and negotiated with them on damages that they initially didn’t want to pay. He, his crew and his subcontractors were timely and clean. As I’ve told anyone that would listen, if there wasn’t a new roof and gutters on my house when I got home, I would have never known the contractors had been there. Music City Exteriors gets my highest recommendation.

Cathy Sullivan

2018-04

Jeff Thorne, owner of Music City Exteriors, handled my insurance claim for hail damage perfectly. He skillfully dealt with my insurance adjuster to obtain complete replacement of my roof, copper gutters and the copper roof over my breakfast area. The workers were careful to avoid disturbing my landscaping, and they responded to every request I made. The work was handled timely and the results are beautiful! I highly recommend this company for any roofing need.

Ryan Crouse

2019-04

Jeff and the crew at Music City Exteriors are incredible! I have had the pleasure of working with this team twice now in the past two years. Jeff cares greatly for his customers and his team. He continually goes above and beyond. His team is professional and lightning fast! You will not be disappointed!

Stephanie Hoffmann

2020-04

Awesome service and really professional work. We hired Jeff's team to replace the roof and siding, but once the old materials were off, he walked us through some additional items that needed to be fixed to avoid having to do a ton of work over again in another few years. Really responsive and the house looks fantastic now.

Ed Sanderson

2023-04

Music City Exteriors managed the entire process including working with the insurance adjusters. All timelines were met and they exceeded my expectations. I highly recommend!Service: Roof repair

Melanie Barnett

2020-04

i had a leak in my roof, which caused damage to my interior bedroom. I spoke with Jeff at Music City Exteriors, he checked out my roof and then he worked with me to file an insurance claim. He made the whole process incredibly easy. In addition to installing the new roof, they repaired the interior ceiling in a timely and professional manner!I had MCE install new gutters and shutters on the house as well and he quoted me a very reasonable price on these add-ons.I highly recommend Jeff and his team!!

Michael Atchley

2020-04

My dental office suffered storm damage. I called Music City Exteriors and Jeff was very quickly on the scene. He explained what it would take to completely rectify the roof problem. Weather was on it’s way but Jeff and his team sprang into action, removing the entire roofing and completely replacing new shingles. I really believe Jeff called in more than one team in order to complete the task in just one day. This quick action prevented any rain on the exposed roof. I asked Jeff how he was able to accomplish this feat and his reply was, “we do what it takes to take care of our customers “. I like that, Music City Exteriors will always be my go to company when in need again. I Love my new roof, not one problem since.

Dwandra Whitehead

2023-04

I needed this business' services and they were prompt, efficient and amazing. I would definitely use their business again.Oh, in addition their prices were AMAZING. They did not try and take advantage of me. Their prices were actually lower than several other competitors.

Tia Hughes

2022-04

Bruce and his crew did an awesome job replacing the roof after some storm damage. They helped deal with the insurance to get us the most. The group cleaned up the yard after to try not to leave any nails or roofing debris behind. Would definitely recommend!Services: Roof repair for storm & wind damage, Gutter installation, Roof repair, Roof installation