Royal Metal Building Components Inc.

Buyer

2023-07

I have been building metal buildings for over 20 years. Royal hands down has the best pricing and customer service around. Great people in the shop and great person behind the counter. With that being said they are what I consider a ma and pop operation. They are under staffed in office. You walk in mueller or metal mart down the road and they have no shortage counter help. I’ve been in there and the line is 5 deep and this poor girl behind the desk can’t keep up. She’s answering the phone (rang 5 times) and helping people in front her obviously overwhelmed but Upper management (owner) for the most part is always there to help her if he’s able to. There’s a guy that just sits in his office right behind the sales counter that obviously knows exactly what is job description is and won’t lift a finger but watch out if he does cause all he is capable of doing is giving you a price on exactly what you ask for and that’s it and not happily. I was behind two gentlemen a few weeks ago and as they approached him you could tell they were not sure what they wanted as far as a building so they were looking for some guidance. He without hesitation said i do not design buildings so I can’t help you. They were dumbfounded and left not knowing what to do. I wanted to stop them and redirect them to wait around for the girl cause she does go the extra mile and design/material list any building you ask her to. She obviously not a builder but obviously has done this awhile and has crafted her trade. I really hope she gets paid all the commission that comes thru that door cause she does 100% of the sales no doubt. Royal will be my only component provider in the area til I stop building.

Adrian Hernandez

2023-07

Rude lady up front. I can agree to that. She is not very informative. Speaks to you like your a dummy. So with that being said, if your new to the business of metal components. Do not expect her to help you figure anything out. I feel kinda bad for having to leave this review, but she doesn't seem to care about your feelings so oh well. This is a honest experience. Do not allow this review to be disputed.Sincerely,Adrian Hernandez ✌️

Penny Richardson

2023-05

Fast, convenient and professional. Love the drive through for picking up material, made our purchase that much easier. We will return for any future needs.

Guy Parker IV

2021-05

Called to ask if they had certain size metal pipes that I needed, they did and were friendly and helpful. Also emailed them to confirm order details, got a nice quote document, paid over the phone, and the order was ready for pickup soon after. I had read some reviews about bad customer service so I was worried about that, but my experience here was totally fine. Would buy from here again.

Josh

2024-05

Great place to get some building materials!

Bren Wilson

2020-05

I guess I need to be a regular in order to not feel like I’m wasting their time. Really blunt service at the counter. I immediately feel like I’m wasting their time simply by asking for pricing information. Poor customer service / attitude. Prices are comparable down the street with much friendlier service.

Colin Koehl

2017-05

The lady in the front office is rude. Called her to try and get a time on when my order would be done and she was real short and rude saying ill just call you when its ready. I usually just get my material there but every time it seems more and more of a hassle Wouldn't recommend going there if your looking for quality customer seevice

sean damiani

2017-05

Royal is a no frills metal supply company and perfect for my needs. They provide superb materials at a price point that is unmatched. Their exemplary service is primarily due to the efforts of a young woman, Ms. Cheryl, who is always there to help with any job I call in… Regardless of the day, the circumstances, or any of a million other scenarios.She has become an invaluable asset to myself and my company, constantly striving to give me her absolute best. Cheryl has gone above and beyond in every imaginable way (even having a last minute job request rolled and ready before 1400) and her ethics are above reproach. I'll continue to do buainess with Royal Steel and especially Ms. Cheryl.

Rick Byrd

2018-05

Nice showroom to wait in while the office girl ignores you and yaps away on her phone. Nice big counter with no one working. You get to stand around for a while until someone shows up to tell you that whatever you need, they suddenly don't have it in stock.

Josh White

2020-05

Girl on the phone had a horrible, condescending attitude that made the conversation much more difficult than it needed to be. These folks need to realize that at the end of the day all they're manufacturing are metal buildings...not nuclear submarines. Advise potential customers to look elsewhere.

Casey M. Jones

2023-05

The woman who works the front desk is simply rude… we won’t buy from here anymore.

Kevin Nicoletti

2017-05

Every time I have done business with Royal, they have been quick to make my order and reasonably priced.

Rob Robert

2017-05

I am a newbie to the world of welding. This is my 3rd visit over there and they are always helpful. From the front desk gal to the guys that load me up. I will be back!

Tom Albers

2014-05

Called them on the phone and they were real short with me. I went in thinking maybe I just took them wrong over the phone and the guy at the counter had an attitude and was real rude. Walked out and took my business down the road. I will never do business with royal again.

steel cowboy

2021-05

They are very unconcerned about the smaller orders. The worst part nobody knows what's going on-you get a different answer from who ever answers the phone.

George Kunz

2018-05

Very good service great people that work there we do a lot supplies from them for S B Equipment & Welding

Fernando Jasso

2021-05

Only disappointment was having to wait till staff noticed me waiting and asked if i was assisted. Wait time was 5 minutes with noone else in lobby to be helped

Debra Dabbs

2022-05

We were looking for information on building another garage. They were very helpful and showed us the different options we had.

Cars NM

2019-05

These guys are awesome, competitive prices and reasonable prices! Keep up the good work.

Kevin Jackson

2022-05

By far the BEST steel supply and manufacturer in the San Antonio area!!

Burt Furt

2019-05

Great Service!Honest Folks!Great Quality!

Linda C

2019-05

These guys rock!