ADU Water Fire Mold Storm

Michael Strong

2023-12

We've had the misfortune of two critter-caused pipe breaches, six weeks apart, flooding rooms in our house each time.On the first occasion, the plumbing company subbed out the water damage restoration. It was expensive, but the plumbers and restoration team did well.Although the first plumbers and restoration team did a good job, the more than $10,000 in potential accumulated out-of-pocket costs inspired us to shop for plumbers and restoration companies.We found a great plumber for half the cost of the former, but this review is not for him. It's for ADU.After quotes from other restoration companies, ADU stood out. Brock did a much more thorough job probing for moisture incursions than others. He was the only one to check how far the water had spread in the carpet pad. He was the only one who offered solutions for drying the interiors of the walls. Yet, the others quoted roughly the same amount for doing less.Brock sent two restoration technicians, Matt and Jamie. They were delightful, courteous, professional, efficient, competent, and thorough. Brock is building a great team.Their treatment was very effective, and I would heartily recommend them to anyone in the DFW and surrounding areas.

Vui Towns

2024-04

I work for Pinnacle staffing Group and ADU is one of our clients. My experience with Brock, Matthew, and Jamie has been nothing but perfect! Our feedback from our candidates have been amazing and they enjoyed working with them. Our candidates want to go back and work with them and that shows the culture that these three have placed. ADU should be proud to have them on their team. Their communication has been excellent and I look forward to building our relationship. Thank you for all yall do.

Claude-Angie Elie

2024-04

Brock was really helpful and communicative when it came to remediating the mold in my condo. Jamie gave me daily updates on how things were going which helped ease my mind. I really appreciate the work the ADU team has put in. Would recommend!!

Angelina Odell

2024-04

We had a bathroom leak that resulted in mold damage. I called another company and got an outrageously high quote which was not doable especially because our insurance wasn’t covering this. Brock came to give me a quote for ADU and it was substantially lower because he said it wasn’t necessary to do everything the other company wanted to do. Jamie came out to do the work and did a great job being thorough, kind and communicative.

Arlene Frosch

2024-02

Brock Shelton at ADU was absolutely amazing! I’d give more stars if I could. We were told by our pest control company during a routine attic inspection that we had “black mold” on our AC unit and a “layer of black mold” on our insulation. They quoted us $13k to treat and replace the insulation. We wanted a second opinion. Other mold companies wanted to charge $900 for a mold inspection. ADU offered a free inspection and scheduled the next day. Brock was so friendly, professional and knowledgeable. He took pictures and then informed me it was not the scary black mold but just normal mold that forms on the AC unit from condensation which is completely normal for Texas. The layer of “mold” on the insulation was just dust. He educated me on how to clean it myself, where to buy the cleaner and I didn’t spend one dime. He didn’t try to upsell me and he saved me $13k. I cannot recommend this company enough! Will definitely use them again if needed and recommending to all my friends and neighbors.

John Bowlware

2024-02

Janese was kind and courteous when setting up my appointment. Brock came out the next day to check my walls after a water heater leak. I tried drying my floors and walls myself prior, so this was more of a precautionary visit. He was on time, and very knowledgeable. He didn’t try and upsell me, or talk me into work that didn’t need to be done. He even explained to me how to dry out the little bit of insulation that did have water so that I could save money by doing it myself. I recommend the ADU team 100%.

Mark Grano

2023-05

I had a water leak within a couple weeks of moving into our new home. We found the leak and my plumber suggested I give a restoration company a call and suggested ADU. I wasn't even thinking about mold since the water leak was relatively short lived before I noticed and stopped it. But its a humid Texas summer and went ahead out of abundance of caution called ADU to come check out the situation. Kurt and Cody were very honest with me and gave me my options to get the mold taken care of. I chose to do it the most thorough way by busting out all the drywall affected and was very glad I did as mold growth was already present and spreading fast. Michael was the technician and he did an outstanding job. He built containment areas to remove the mold safely and cared for my home like it was his. Michael kept me updated with pictures when I was at work and left the jobsite clean everyday and safe for my young toddler as well. When I say there was zero dust, I mean ZERO dust after all the demolition of insulation and drywall was completed. I would highly suggest ADU and ask for Michael to lead the job at your home.Services: Flood restoration, Flood cleanup, Mold remediation, Mold damage restoration

Sarah Hylton

2024-03

Brock was great with communication and got the job done promptly!... Note, somehow the review of Brock replaced my review of the Customer Service Specialist Keyana. So, I'm adding her back in because rest assured both of them were great representations of the company & both deserve recognition! 😁

Simon Mwanzia

2024-04

My tech was Mathew and he was polite, on-time, and was professional from start to finish. The work was done well and they cleaned after themselves. I would recommend anyone them to anyone.

Catherine Berry

2023-12

Recently my daughter had a water leak that turned out to be her responsibility. Brock with your firm came out on a Saturday and confirmed the location of the problem and recommended a plumber that responder that evening. They were not able to complete the repair but did help with suggestions . Brock should get a five star rating for his efforts and would recommend your firm to anyone with a leak problem. As a matter of interest we got your contact number from my son since he had used your firm in the recent past. Thanks again for all the professional help provided in this instance by Brock. Sincerely David Berry.

Vanessa Cook

2023-11

Brock and Jamie did an excellent job inspecting my dad’s house for mold and water damage. If I could give them 10+ stars, I would! They were both professional, thorough, patient, and kind. They explained the mold removal process in great detail, which really put my 81-year-old dad’s mind at ease. Brock and Jamie provided the best customer service possible, and it’s clear they genuinely care about the work they do. Highly recommend!Service: Mold inspection

Sharri Evenson

2024-03

ADU representative, Janese was able to schedule a next day appointment. She was extremely professional and addressed all of my questions!

Hiren Joshi

2023-12

A special commendation to Brock Shelton from ADU for his exceptional expertise in detecting a bathroom leak. With over 15 years of experience, Brock utilized a moisture scanner to identify wet spots in the ceiling, conducted water line tests to locate potential leaks, and skillfully pinpointed the issue. His thorough investigation revealed that a water line had been punctured by a nail holding the bathroom lamp, leading to an accurate diagnosis and resolution. Highly recommend Brock for his professionalism and efficient leak detection skills.

Brooke the Broker

2023-11

I reached out to ADU with an urgent request to come out and inspect for black mold due to some pretty violent coughing spasms, asthma attacks and other issues my daughter and I have been experiencing. Andrew accommodated my request, having dispatched 2 members of his team in under 24 hours. Brock and Jamie were right on time (nothing worse than waiting around indefinitely when you have an appointment.) Brock and Jamie were knowledgeable, professional, & set up a plan of action to meet my needs. Andrew and his team understood the assignment! :) Highly recommend.

Sermon Watcher 777

2023-10

Brock Shelton and this team (Matthew and Melody) are super professional, prompt, HONEST, and have a real sense of urgency for the customer’s care, safety, and also are honest enough to understand that finances ARE very real.Call this team and just check them out. Just call and they will check out your house for no charge.Melody in the office was on point, communicated promptly, efficiently, and with the utmost courtesy.They are honest! Please give them a shot. Call and talk to Brock, Melody, and Matthew.Service: Fire damage cleanup & repair

Ann Farkas

2024-01

We were very pleased with our experience with ADU. Their representative, Brock, was very knowledgeable and helpful in assessing our water damage and guiding us in the next steps resolve our situation.

A Montes

2024-04

I would recommend Brock who speaks the best interest for his customers and is very professional. His response time was incredibly fast. Thank you Brock!!!

Ms Voce

2023-12

Gloria was very helpful she answere all my questions. You can tell she had a smile on face while she was talking to. She said thank you and how was my Thanksgiving. I also told her she needed to teach a class on how to talk to people on the phone. She was very nice on the phone.

Gloria Kirby

2023-10

Melody was terrific! I was very upset because of residential smoke damage. She really helped calm me down and quickly called an inspector. Excellent customer service. I highly recommend ADU. Update: Brock Shelton and Matthew Bolleux are a great team! They quickly arrived at the scene and helped to solve our problem. I give ADU an A+ for customer service and highly recommend them if you need any type of restoration or remediation.

Martha Williams

2024-04

Janese was very nice, cordial and professional. It was great speaking with her.

Connie S

2023-11

I had Brock and Matthew out to look at some water damage. They told me what all needed to be done and made me feel comfortable and at ease with having them do the work. Will highly recommend.

Ozjonae Chambers

2024-04

She was very pleasant and helpful. I would definitely recommend her services again!

Steven Singleton

2023-11

What great service! I called and spoke to Keyana and to my surprise, she was able to get a manager out to my house within 3 hours. After Brock showed up, it was 30 minutes into the diagnosis when he found the leak. I most certainly will use and recommend this company to anyone that has a leak problem in their home or business.

Jerrys Ellison

2024-03

Tracy was very good at handling me. They work with me to get a suitable appointment and call me back to validated thanks

Brandy Criss

2023-09

Andrew & Brock were incredible. Andrew called me back within minutes of reaching out & put me in touch with Brock. Brock & his crew came to my house within 20min of my calling. They were professional; courteous; & helpful by answering all my questions & providing quick solutions for my situation & budget. Highly recommend!

Kyle Smith

2024-02

These guys did an amazing job cleaning up my house after my hot water heater leaked through out my house. Andrew especially took great care of me.

Stenola Mitchell

2024-02

Enjoyed the workers who was sent to address the problem I was having. The person who taken my request for someone to come out was also a pleasure to speak with. I would rate this company with a 5 and suggest that one would look to them for any work to be done

SMAT

2024-02

Brock and Jamie were amazing. Found the issues right away and definitely recommend them to anyone looking for a professional.

Janice Tate

2024-04

Keyana was absolutely perfect with her professionalism, her customer service knowledge was above and,beyond,...to be recognized 👏 Thank You for employing her GREAT TALENT 👍

Loretta Dunnaway

2023-09

After the disdain of a long hot summer Brock Shelton and Matthew Velleux brought a breath of fresh air. From the moment they entered our home today they reminded me there is still the word professionalism. Efficiency was paramount with their work ethic. They fulfilled my every need going above and beyond what I asked for. If you want your company to thrive, hire and reward the likes of Brock and Matthew!Services: Water removal, Water damage-related cleanup & repair