Outback Roofing LLC

Wallace's Outdoors

2023-12

Worst company ever!! I hate that I have to do this as someone that is in the same industry but I can’t sleep at night knowing people like Chris are still in business. Chris charged my friend $4,200 for a repair that in fact cost $450. Chris is a scam and do not use him.They did not fix the problem.

Sassy Green

2024-04

To have to come out and share this review - is disheartening. Homeowners - BEWARE!!!!! DO NOT USE THIS COMPANY!!!!! Why? I hired Outback Roofing (OBR )to replace my roofing a few years ago - which it's still under warranty. However, I suffered a mishap where one or more of the shingles began to peel. I reached out to OBR several times to come out and do an assessment. They finally sent one of their reps out to do the assessment. It took over two-months before I heard back from a rep or that thereof for the results (I never heard back from that rep). I called OBR several times, leaving several messages with their answering services reps. In one instance, the owner text me telling me how busy her company was, and I would be hearing from her soon - IT NEVER HAPPENED. Finally, after calling the Answer Service and leaving several messages, I resorted to having to leave a scathing message voicing how displeased I was with their follow-up and warranty practices. Finally, after several weeks, the husband called back with boat loads of excuses stating he had been calling; but calling the wrong number. I found that interesting because when I was in the process of hiring them, my number was never baffling or incorrect. Anyways, the husband promised he would follow-up with the assessment and get back with me with an answer - RIGHT, you guessed it - IT DIDN'T HAPPEN. Any hoot, I made one last attempt today and mysteriously the husband answered stating, he didn't know who I was, he was going to report me to the police for threatening him, etc. etc. Really? You just left me an open-ended message a few weeks ago promising to get right back with me and it never happened - now I'm a "THREAT"? Only when I vowed to report their unsavory warranty practices, he wanted his voice to be heard and I'm threatening him. At the end of the day, and not surprisingly, they wanted more monies, and the mishap roof is not their fault. Please call the police and make it a conference call - I requested of him. Yes, folks, they can tap dance very well when it comes to owning up to their warranty work. It's all my fault, the Property Manager's and God's. PUBLIC YOU HAVE BEEN WARNED - DON'T USE OUTBACK. They lie, get your business and the moment something goes wrong they perform Ginger Roges and Fred Astair moves on you. ONCE AGAIN, THERE ARE PLENTY OTHER GOOD ROOFERS OUT THERE. TAKE YOUR MONIES THERE...PLEASE! My next move is BBB...and other proper authorities.

Kaivon mortazavi

2023-05

replaced roof and gutters a few years ago - work was OK but they messed up my alarm system in the attic and also do not respond to phone calls to do smaller repairs. It appears that they are only interested in the big jobs and will not return multiple calls over 2 weeks for smaller repairs. DO NOT USE as they will not respond to you once the big job is done.Services: Gutter repairs, Roof installation

Alex Hirschberg

2021-05

Chris and Jennifer and the entire Outback Team have been impeccable to work with. On my own roof and referrals it is always A1 service delivered with quality and professionalism. They are on time, a great value, work seamlessly with insurance companies - and GET THE JOB DONE. Shop around - but you'll ultimately choose Outback, if you are looking for service with a smile. Every job has a project manager, and they arrive in OUTBACK trucks and uniforms. Not some third party day laborers. Warranties are DELIVERED at the time of completion and they are available at anytime to answer questions. I have recommended them to friends, clients and colleagues and will continue to do so without hesitation.Services: Roof inspection, Roof repair, Roof installation

David Dick

2021-05

Chris spent a good amount of time at my house explaining everything while getting to know him and feel comfortable hiring him. He met the insurance adjuster at my house a few days later and spent a good amount of time making sure that everything that was hail damaged was noted by the adjuster and included on his report. The roof was installed in one day and the crew did a good job of cleaning up and protecting shrubs and plants. I highly recommend Outback.

Heather Armstrong

2021-05

Chris is very knowledgeable about insurance claims and guided me through the process seamlessly. The quick turn around on the new roof before closing was amazing and he was always available to talk with me, my realtor and my nosy neighbors. Chris has also given me several tips regarding future insurance coverage. He knows his stuff. I definitely recommend Outback!Services: Roof inspection, Attic venting, Roof installation

Candice B

2019-05

I can't express how much I appreciate Outback Roofing for a lightning fast turnaround in getting my roof replaced FOUR DAYS BEFORE CLOSING. John Sturgeon is incredible! He is no pressure, tell it like it is kind of guy and he also really cares. He will help guide you with your insurance claim to make the process practically effortless. Quality work from quality people. They keep everything very clean and tidy during the job. Highly recommend! He has a life long customer!

The Notorious D.O.V.

2019-05

I would highly recommend using Outback Roofing for any of your roofing needs. I worked with Chris and he was extremely patient with me. He explained to me what was going on with my roof; in simple terms, so that I could understand things clearly. He explored all my available options before deciding on a plan of action. He came out to my house multiple times and went above and beyond what was required. He worked with me, within my financial means, so that my roof could be repaired in a way that was most affordable to me. I am extremely grateful to Chris and his team.

G Daddy

2020-05

Great company in all areas. Very professional people from the receptionist and installers up through to the owners (Chris & Jen). Made it easy to work with my insurance company in a very timely manner. A roofing company that understands the value of good customer service and the importance of honesty and integrity, unlike most of the amateur roofers out there. I would highly recommend Outback Roofing to anyone. Be very careful who you choose to do your roof job, and avoid any other low volume amateurs who are not well-versed with insurance companys as they are probably trying to hide something or rip the customer off. Outback Roofing, is a delight to work with and the roof they installed on my house is awesome.

Amy TRex

2016-05

Chris took extra time to discuss all of our options with our roof replacement needs. He was very responsive when we had questions and concerns. Chris also met with our insurance adjuster to ensure our insurance claim process went smoothly. The Outback team completed our roof replacement in a professional manner and left the property clean and in perfect condition after the replacement was completed.

Marci Serota

2017-05

Chris Crutcher (owner) is very professional and knowledgeable. He spent quite a bit of time on the phone with me advising me as to how to find a reputable roofer as well as how to deal with a shady roofing company that is trying to take advantage of me. I have heard good things about his work and integrity and very much appreciate his time and expertise in this matter.

Chris Straub

2017-05

Outback is the best. Chris, Jennifer, and Eddie are very knowledgeable, I have the best roof on the block (properly vented, etc...) and they were caring enough to recommend our pets stay with friends during the installation. I was blown away that they cared enough to suggest that. Best people ever !

srinivasan venkataraman

2019-05

I called outback roofing to have the roof inspected on the new home I was purchasing.Chris came and visited my home and pointed out a few things that needed to be fixed.He persuaded me on not to settle until these items have been fixed.After seeing his report, I got all the items fixed ont the roof before closing.I will be calling on them again becasue they are honest.Chris is really raising the roof in DFW.

Stan H

2013-05

Recently I had Outback Roofing replace my roof due to storm damage. They did a wonderful and timely job and helped me get through the insurance claim process. This is clearly a quality organization run by and staffed with professionals.

Ned Matuskowitz

2022-05

Told me that I needed approximately $3k in roof repairs in order to fix a leak in July/August 2021. The fix was clearly not good as the leak came back, but he did not respond to multiple outreach attempts in order to repair his shoddy initial work. Was also supposed to do gutter work, but became non-responsive.Service: Roof repair

Dr. Graham Robson

2020-05

Outback Roofing is the best! After several other roofers came out, Outback finally fixed our skylight leaks! I have recommended them to my family and friends!

Krishna Vempati

2016-05

Admittedly, I know nothing about this company, but I saw a company car on the road today--and, my gosh, was I appalled. The idiot driving the vehicle numerous times put everyone on the road at risk by cutting people off, driving without using signals, and swaying between lanes. I would urge everyone not to call these people for the sole reason that doing so would mean that the selfish people at this business would not be on the road. I hope for everyone's sake that these people get caught driving so poorly so that Dallas can be just a little bit safer.

Pancaxe_ 332

2020-05

Outback bailed us out of a dire situation by responding quickly and putting our new roof on in one day.I will use them moving forward

Gamer 749

2019-05

Excellent service, I felt like all my questions were answered well. The job was fast and they worked hard to clean the area afterwards from nails and debris.

Rachele Newcomb

2018-05

Definitely quality! Very professional and direct. I highly recommend this company to anyone needing a roof.